Pros: I was called the day before and told they didn’t have a car for me and that I needed to cancel my reservation and rebook with someone else. The told me three times to cancel while I insisted that I was not canceling and rebooking and they needed to make it right. I was told that due to the weather-
Cons: Which was a lie. Come to find out the company has gone out of business in Florida. When I called to get help from you it fell on deaf ears. Never booking with you again.
Cons: They cancelled the night before the rental
Cons: My 6 week old reservation was cancelled by the company less than 24 hours before I was to rent the car. That is bad business ethics.
Pros: Nothing I never got a car they didn't show up at the airport with a shuttle. I called and they would not answer there phone.
Cons: Everything I would never book with them again.
Cons: Order the car couple months in advance and got a call the day before picking it up letting us know that they
don't have any car available and we should go online and book something else with priceline.
Will never use them again
Cons: They canceled my car the night before
Cons: Went to pick up car that was booked 2 months before and location was closed down with no notification , absolutely horrible experience , worker was taking cars in but was unwilling to give me my contracted rental , rude and unprofessional . Never again!
Cons: Cancelled before trip, could not reach by phone or email, read horrible reviews about holding big deposits. Off site pickup at a major airport, and on and on.
Pros: They only have one van and they are more than 10 minutes from the airport. We had to wait over 25 minutes to get picked up. Returning the car at 8 am took 35 minutes.
Cons: More staff; a second van; opening at 6:30 AM not at 8 AM with only the van driver to check you in; Better cleaning of the car, we found cups under our seats and no washer fluid. Staff was pleasant; car was good; Could not disable Ez pass (Sun pass) so I was unable to use mine.
Pros: NOTHING
Cons: When I arrived in MCO at 9PM and waited for 45 minutes for a pick up I tried to call. Each of my 5 calls ended in a busy signal. I was forced to go to another car rental company in the airport and paid more than double their rate.
Pros: The staff was friendly, but not very helpful.
Cons: We were called prior to landing and told their shuttle service was down and given a phone number to call when we landed. No one ever answered that number after calling at least 20 times and letting it ring over and over. Ended up taking a $20 cab to Executive only to find out they had no vehicles
Cons: Pickup van never made it. Had to use Uber to get to rental office. Couldn’t get them on the phone for an hour.
Mini (Dodge Grand Caravan or similar) is the most frequently booked car hire type from Executive Car Rental in Orlando.
Executive Car Rental has 1 car hire location in Orlando. Take a look at our Executive Car Rental hire location map to find the best car hires near you.
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