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2.0
We had to wait in a 2 1/12 hour line at the airport to pick up our car. And the people behind us had to wait even longer. It was ridiculous and unprofessional. I will never use Dollar again because of this delay. It completely ruined our plans for the day.Reviewed Feb 7 2023
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8.0
The waiting line was about 1 1/2 hours. The car was excellent!Reviewed Jan 30 2023
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4.0
So pushy on paying for full insurance coverage to the point of questioning your ethics. Drop off and pick up were very slowReviewed Jan 27 2023
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6.0
The car was exactly what we expected but pickup was awful. We had to wait in line for over an hour after a long day of traveling. It seemed like dollar/thrifty was the only rental company with a massive wait time for pickup.Reviewed Jan 26 2023
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2.0
Over an hour in line to pick up the car. They forced me to take the insurance and the toll pass. It cost me $223 at pick up instead of the $100 I was told I was as going to pay. After an hour waiting in line I was told “take it or leave it”. I won’t be doing Kayak or Dollar again. 🤬Reviewed Jan 24 2023
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2.0
First, we had to stand in line for 90 minutes. It was the middle of the day at MCO but there was only one attendant. Then the attendant ran through the insurance packages very deceptively, obfuscating the different components with acronyms and misleading names, and left out the prices. I asked for the prices but she muttered through it, and I was a first-time renter, and felt the pressure of so many folks in line behind me, so I just went ahead with their "basic" coverage which she said most people go for, which came out to $900 on top of the original $760 11-day car rental. I asked if it was normal that the insurance cost more than the rental itself, and she said yes. I'll be smarter next time, but never going with Dollar/Thrifty/Hertz again.Reviewed Jan 23 2023
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8.0
Rental price was fair… the front desk person not friendlyReviewed Jan 19 2023
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2.0
The Dollar counters at Orlando airport were terribly understaffed. There were roughly 50 people waiting in line, and only 2 people working the counter. It literally took me longer to get through that line than it did to get to Orlando. I cannot recommend Dollar to anyone.Reviewed Jan 10 2023
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2.0
The agent at the desk made a mistake and charged me for additional insurance when I didn't want that. Dollar now doesn't want to provide a refund.Reviewed Jan 6 2023
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10.0
Clean car. Fast processing in and out.Reviewed Dec 28 2022
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2.0
Spend less time in the line.Reviewed Dec 27 2022
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2.0
We waited over an hour to pick up the car. Then the car broke down, resulting in an hour round trip drive to drop the car off and another hour waiting to get the replacement. The emergency roadside assistance team hung up on me intentionally. Worst experience.Reviewed Dec 6 2022
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