Car Hire at Orlando Sanford Intl Airport

Pros: I liked the actual rental of the car, cost.

Cons: On website I requested rental from Orlando and for some reason it did the booking for Hertz Sanford rental. This me serious problems getting to Sanford for pickup. I was misinformed for pickup and an agent at pickup clearly stated that issue could have been easily resolved for pickup at Orlando airport.

Pros: Miles per gallon

Cons: Windows were dirty. Hard to see out safely.

not good customer service

Pros: upgraded to a larger vehicle. affordable rate.

Cons: first vehicle had a nail in tire when i left the lot. i had to drive back 30 minutes to exchange vehicle. then, the replacement was not clean. it smelled like pot, and the tint on windows didn't even match. the doors had a bunch of dings on them. just not very good customer service and lack of pride in what they do. evident in condition of vehicle.

Never again.

Pros: The counter woman was very nice and tried numerous times to get my cc to swipe.

Cons: At the counter to pick up my rental, my cc wouldn’t swipe. And it is their “policy” that they will only take a cc that will swipe. The women at the counter was very helpful and tried numerous time to get the card to work. Unfortunately, my card was so worn that the bar code was not what working on their reader. When the manager got involved he was less then friendly. The chip reader for cc didn’t work and he informed me that it had never worked since it was installed. I asked if they could just key in the cc. He said NO and gave me the same company policy line...I was 2 hours from my destination and had only the one card with me. The managers suggestion was to hav my parents drive 2 hours to the airport with their cc. My suggestion to him was to key in my cc! Again I was given the same company line and then he walked away. I did get a car from another company, at a much higher price because it was not reserved...no be the less, the other company bent their policy to help me.