Guest reviews
Overall rating
6,5
Good
Based on 1 182 reviews
Cleanliness
7,1
Comfort
7,2
Pickup/dropoff
6,8
Value for money
6,8
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Pros
"Clean car, great upgrade value."
(in 59 reviews)
"The customer service was great!"
(in 53 reviews)
"The car was clean and ran."
(in 112 reviews)
Cons
"Customer service was terrible ."
(in 78 reviews)
"The worst: no car available."
(in 30 reviews)
"Waited over an hour in line"
(in 28 reviews)
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8,0
Pros: Great value and car was as described.
Cons: Had to wait a long time to get to the desk agent, then go across the Orlando airport to wait in another line only to be told to go outside and find the key area. Clearer WRITTEN directions with a MAP would have saved us 20 minutes.
review from
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9,6
Cons: Great service! Car ready to go when promised and quick
review from
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5,2
Cons: For the 10ppl in line at the airport- during the time it took to help a single customer, we instead went to National and picked up a car within minutes, having skipped over all the BS involved in a rental from EZ. We were literally in the alternate car by the time one customer was helped.
review from
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5,2
Pros: Staff was slow and not helpful.
Cons: They had a staff member just standing around by the line doing nothing while customers waited. And waited. And waited. For the 1 guy behind the counter who took his sweet time. So it certainly would have been better if all their staff actually helped people.
review from
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10,0
Pros: Very convenient.
review from
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8,4
Cons: Lots of add ins once we got there. Convinced me to prepay $10 per day for tolls that we did not use. Otherwise the car was good.
review from
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3,6
Not Trustworthy
Cons: - Not accommodating of change in pickup location (and was incredibly difficult to get hold of via phone) - Continuously tried to upsell and charged 3X cost to upgrade from standard to SUV (supposedly only car available) - Tried to tell me all companies charge $300+ drop-off fee to return car at a different location; only "waived" fee after I showed them the numerous options available on kayak.com that excluded it - Inaccurate gas prices shown on-site to encourage me to prepay; gas prices they provided were completely inaccurate and caused me to overpay for the pre-paid gas option
review from
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2,0
They did not have my requested vehicle.
Pros: Nothing, it was completely irresponsible and unreliable of them to not have my reserved vehicle, (pick up) ready.
Cons: The fact that they did not have any more pick ups available and should have told me way before I took the trip to the airport. I'll never rent a car from. E-Z ....that's for sure. A total waste of time.
review from
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9,6
Pros: They did not have the economy car I reserved on the side of the airport where I went to pick it up, so they gave me a two-level upgrade rather than send me to the other location.
Cons: The inside of the windshield was dirty, making it difficult to see with oncoming headlights glaring.
review from
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4,0
Pros: Nice car, nice employees.
Cons: They do not explain you have to go and pay the taxes and an extra ensurace... I had topay more than 300 dollars after the 300+ i had payed.
review from
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8,4
Pros: the car was clean and very good on gas. the drop off was quite simple with someone waiting for you to drive up
Cons: the car was difficult to get in especially on the drivers side. I kept hitting my head whenever i didn't remember. After flying around to wait out a downpour of 3.84 inches of rain, the wait for service was not too bad. we reached our destination by midnight as we should have reached by 10!!!!
review from
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2,0
Bad customer service
Cons: Counter guys, bad customer service. They charge 157 for refuel gas. Too much. Aware of this . You save money in the rental but you will pay with other
review from
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9,6
Cons: Great service! Car ready to go when promised and quick
review from
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10,0
Pros: Very convenient.
review from
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9,6
Pros: They did not have the economy car I reserved on the side of the airport where I went to pick it up, so they gave me a two-level upgrade rather than send me to the other location.
Cons: The inside of the windshield was dirty, making it difficult to see with oncoming headlights glaring.
review from
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8,0
Pros: Great value and car was as described.
Cons: Had to wait a long time to get to the desk agent, then go across the Orlando airport to wait in another line only to be told to go outside and find the key area. Clearer WRITTEN directions with a MAP would have saved us 20 minutes.
review from
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8,4
Cons: Lots of add ins once we got there. Convinced me to prepay $10 per day for tolls that we did not use. Otherwise the car was good.
review from
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8,4
Pros: the car was clean and very good on gas. the drop off was quite simple with someone waiting for you to drive up
Cons: the car was difficult to get in especially on the drivers side. I kept hitting my head whenever i didn't remember. After flying around to wait out a downpour of 3.84 inches of rain, the wait for service was not too bad. we reached our destination by midnight as we should have reached by 10!!!!
review from
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5,2
Cons: For the 10ppl in line at the airport- during the time it took to help a single customer, we instead went to National and picked up a car within minutes, having skipped over all the BS involved in a rental from EZ. We were literally in the alternate car by the time one customer was helped.
review from
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5,2
Pros: Staff was slow and not helpful.
Cons: They had a staff member just standing around by the line doing nothing while customers waited. And waited. And waited. For the 1 guy behind the counter who took his sweet time. So it certainly would have been better if all their staff actually helped people.
review from
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3,6
Not Trustworthy
Cons: - Not accommodating of change in pickup location (and was incredibly difficult to get hold of via phone) - Continuously tried to upsell and charged 3X cost to upgrade from standard to SUV (supposedly only car available) - Tried to tell me all companies charge $300+ drop-off fee to return car at a different location; only "waived" fee after I showed them the numerous options available on kayak.com that excluded it - Inaccurate gas prices shown on-site to encourage me to prepay; gas prices they provided were completely inaccurate and caused me to overpay for the pre-paid gas option
review from
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2,0
They did not have my requested vehicle.
Pros: Nothing, it was completely irresponsible and unreliable of them to not have my reserved vehicle, (pick up) ready.
Cons: The fact that they did not have any more pick ups available and should have told me way before I took the trip to the airport. I'll never rent a car from. E-Z ....that's for sure. A total waste of time.
review from
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4,0
Pros: Nice car, nice employees.
Cons: They do not explain you have to go and pay the taxes and an extra ensurace... I had topay more than 300 dollars after the 300+ i had payed.
review from
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2,0
Bad customer service
Cons: Counter guys, bad customer service. They charge 157 for refuel gas. Too much. Aware of this . You save money in the rental but you will pay with other
review from
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Where can I find E-Z Rent-A-Car hire cars in Orlando?
1 Airport Blvd, E-Z Rent-A-Car car hire
Address
1 Airport BlvdPhone
Top tips for hiring a car from E-Z Rent-A-Car in Orlando
- Economy car hires from E-Z Rent-A-Car in Orlando are around 24% cheaper than other car types, on average
FAQs about hiring a car from E-Z Rent-A-Car in Orlando
What is the most popular car hire from E-Z Rent-A-Car in Orlando?
Mini (Dodge Grand Caravan or similar) is the most frequently booked car hire type from E-Z Rent-A-Car in Orlando.
How many car hire locations does E-Z Rent-A-Car have in Orlando?
E-Z Rent-A-Car has 1 car hire location in Orlando. Take a look at our E-Z Rent-A-Car hire location map to find the best car hires near you.
Does E-Z Rent-A-Car have a car hire location at the airport: Orlando Airport (MCO)?
Yes
Does E-Z Rent-A-Car offer shuttle or airport pick-up services from Orlando Airport (MCO)?
Yes
Does E-Z Rent-A-Car have a car hire location at the airport: Orlando Sanford Intl Airport (SFB)?
No (according to our data)
Does E-Z Rent-A-Car offer shuttle or airport pick-up services from Orlando Sanford Intl Airport (SFB)?
No (according to our data)
