Guest reviews
Overall rating
6,9
Good
Based on 499 reviews
Cleanliness
7,0
Comfort
7,2
Pick-up/Drop-off
6,8
Value for money
6,8
Pros
"Car was nice, as expected"
(in 998 reviews)
"Helpful staff, car was clean."
(in 109 reviews)
"Drop off quick and easy."
(in 76 reviews)
Cons
"The customer service was horrible"
(in 141 reviews)
"Shuttle bus was long wait"
(in 87 reviews)
"Understaffed with poor customer care."
(in 191 reviews)
Recent reviews
Traveller rating
91
70
69
41
35
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
pick up and drop
car available
car was great
returned the car
long wait
use this company
long line
great car
waited over an hour
quick and easy
poor customer
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5,2
Cons: The car really dirty With dog's hair all over and even what it seemed to be dog's puke.
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6,0
Cons: If there was no extra charge for toll road
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9,6
Cons: Message for taking a break on the dash just kept going off every 15 minutes. Equipment issue?
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10,0
Pros: Helpful staff, car was clean
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10,0
Pros: Staff was very friendly and fast. Drop off took less than 5 minutes, wonderful.
Cons: Everything was great. Loved that the car rental was at the airport, so convenient and fast.
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7,2
Pros: The guy at the parking was excellent
Cons: Waiting time at pickup with cars coming from other terminal. My car arrived but for a good 15min the staff at booth was nit informed
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10,0
Pros: Staff was great and responsive. Wasn't able to refuel before dropping off at Orlando airport due to no gas stations at airport exit. Didn't charge a crazy amount, about what I would have paid myself.
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4,0
Pros: Car was nice. Staff was friendly. Original price was good before I was lied to and forced to pay more. See below.
Cons: Definitely got pressured and manipulated into getting a prepaid sun pass transponder. After I told the EZ employee several times that I didn’t want one, he told me that there were several tolls that would not take cash and that I needed the transponder or else face a $25 fine for each infraction. I said if what you are telling me is true then I don’t have a choice so I reluctantly got one. My rental went up $82 for the week. Only came across a couple of tolls and NONE of them didn’t allow for cash payments. Feel lied to.
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6,0
Pros: Vehicle was upgraded due to reserved vehicle not available
Cons: Extra fees and taxes
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3,6
Cons: 9.95 a day for a total of $6 in tolls is ridiculous...
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8,0
Pros: I had a hard time understanding the broken English of the counter attendant. When I asked him to repeat he would get angry.
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6,0
Cons: Sick of always trying to sell the extras like toll packages and upgrade vehicles. I just want to rent a car and go. The toll package is very deceitful when Florida offers a easy pass for a fraction of the cost
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Where can I find E-Z Rent-A-Car hire cars in Orlando?
Top tips for hiring a car from E-Z Rent-A-Car in Orlando
- Full-size car hires from E-Z Rent-A-Car in Orlando are around 48% cheaper than other car types, on average