Kuala Lumpur hotels near Low Yat Plaza

Pros: Only issue was the Italian restaurant could not offer a full menu and several items were not available which was very disappointing

Cons: Italian restaurant

Pros: Hospitality from all staff level. Cleanliness. Excellent location. Old hotel but well maintained.

Pros: The hotel facilities restaurants the pool the luxuriousness

Cons: drinks a bit high priced

Pros: Location and cleanliness of the hotel.

Cons: Staff failed to bring our luggage up promptly despite 2 calls to bell boy.

Pros: I always try out all of the luxury brands during my days off, therefore I have some certain experiences to share and standards to expect ones to meet. This property has not offered the best of its brand but I'm confident that it has potential to improve. Here are some feedbacks for you: Positive: -Grand lobby and lightning system. Nice view. Hotel is old but overall the maintenance is pretty well as water flashing strongly, clean room carpet, fresh smell in the room. Bath amenities are set up generously. Beautiful cultural touch in the room and the hallway with framed decors. -Reservation and room controller did a great job in arranging my consecutive bookings in one room, making the stay so much more convenient and worthwhile. Thank you very much. -Sweets and cakes in the Club lounge is as delicious as the Mandarin bakery brand should be. -Laundry was returned in nice set up. -Bellman approached us and offered assistance with luggage and car arrangement. Thank you. -Beautiful and large Club lounge with cool Pianoman and signature KL view.

Cons: Developmental areas: -Lack of luxury element, which is Human touch; Barely eyes contact upon both arrival and departure experiences. Upon departure, eyes contact and conversation were only addressed to the man, while you should have made connection to both. No personal connection at FD such as: "How was your flight?" at arrival, Or "How was your stay with us?" at departure. FD got our passports, therefore names were achieved but they never address us by name. No further assistance was offered before ending a conversation. Bellman and Concierge were available at front but did not open the car door actively. Upon checking in, no explanation was given about the room type, executive lounge benefits. -Assuming service: When at the Club lounge, I was looking for the small folks for fruits and dessert. I had not finished my sentence :"where is the small.." but the person in charge quickly told me: "it's on the table". It was not. The Lounge is large but there was only one associate working during evening cocktails. Therefore service was not properly performed. When we was calling him to inform that we would like to move the table to which he had not cleaned yet, but we only had a chance to say: "excuses me,.." he quickly interrupted our sentence by saying shortly: "I'll be back". The table was cleaned up not thoroughly as glass coaster was left remaining. -There was only 1 trash bin in the bathroom, whereas there should be one for general waste and another one for dirty towels. Reused showercap, it even has a hold and man hair (picture can be sent if you wish). This kind of thing should not be reused. No turn down amenity. -BF buffet is not very impressive. Basically there is no single special connection after a stay. However like I said before, the hotel has potential, and the developmental areas are mainly in soft skills, which can be trained. So hope to see improvements from you in the future.

Pros: Great location, staff and food

Pros: Nice pool and great breakfast

Pros: Ideally located across from Petronas Towers. Nice hotel but not up to the standards of other MOs. Definitely needs a refresh.

Pros: Nothing beats a room at the Mandarin - they truly have thought of everything. We chose a room with a view out to the Petronas Towers and fountains too, which was just absolutely iconic.

Cons: It was extremely crowded at breakfast. The tables felt too squeezed together, with the waiting staff and the other guests squeezing between the tables to get back and forth and noise levels to match.

Pros: The concept of old english colonial style, nearby to train station

Cons: Parking facilities, hard to get parking

Pros: We stayed in the old wing. The room was great, the service superb and the amenities above average. I would recommend this hotel to anyone.

Pros: Breakfast options

Cons: Check-in process

Pros: Excellent service.

Cons: I told the room service to keep my balance at the reception. When we check out. The reception told my daughter there’s no balance. How come they took my RM40

Pros: Clean and comfortable hotel with very friendly staff

Cons: Internet speed really slow (up to 1Mpbs) and you can't even work properly. If you need higher speed, you need to pay for that.

Pros: Room is nice. Good ambience.

Cons: There should be more sockets in the room. Every now and then, there will be a loud water sound. I think it's due to the pipes. Can be disturbing.

Pros: Space of room and shower is perfect. Clean and friendly staff.

Pros: Got the tower view room which was nice and clean. What made the stay pleasurable was the location and the staff. Particularly the concierge. Koy is the best. He helped arrange whatever we needed.I will not hesitate to stay here during a future visit. Oh, and the view is spectacular.

Pros: Concierge is the best. Thanks to Koy, nishant and gary

Pros: loved the friendly feel of the hotel, it didnt feel like part of a chain hotel The Manager of the Club lounge Shen was very attentive. and looked after us very well

Cons: Nothing

Pros: location was great. views were insane! 100% would stay here again!

Cons: the shower water goes cold really fast!! :(

Pros: The view from our room was just awesome

Cons: N/A

Pros: The room was very nice and the view onto the park and Petronas Towers was great

Cons: - The pool is tiny, not open to the sun, and closes early, since it is in the Sky Bar - The Sky Bar is nothing special, despite the view, as the music is too loud and the space too cramped to really be a comfortable place to hang out or enjoy the view

Pros: Everything!

Cons: Nothing!

Pros: Comfortable bed, nice view.

Cons: Old and dated hotel. Pool is really not 5* but more like a 3*! Toilets at the pool are dirty,and old .

Pros: Location was good with access to mall. Great view of towers although overlooked from other bedrooms.

Cons: Noisy rooms with adjoining doors. Beds were extremely uncomfortable, products were poor in bathroom. Lobby area was not welcoming.

Pros: Paid for a room upgrade, not expensive and gave me access to Traders Lounge free cocktails and snacks 5-7pm well worth it

Cons: Being scanned to enter the hotel was strange but no big deal

Pros: Location next to pavilion mall

Cons: Old interiors. Mildew smell

Pros: The location

Cons: The noisy sound , the veryyy lateee check in. They ask to check in at 5pm?? Really?

Pros: The room, the pool area, the lobby bar etc, the location.

Cons: Nothing.

Pros: Central, clean, good sized room, pool, bar and restaurant

Cons: Mothing

Pros: Overall nice clean hotel with big room and adequate facilities

Cons: The front desk staff was useless, though I had confirmed booking they said they didnt have any information, they didnt even give a late check out though I had two rooms booked and I told them that I shall let go of one of the rooms early they day before. Horrible front desk staff

Pros: Very strategic location in Kuala Lumpur

Cons: Toilet at lobby need to be regularly cleaned.

Pros: The lobby and rooms were lovely. The F&B was great also.

Cons: The keycard entry to the rooms failed to work on almost every occasion though so this was a fairly annoying issue that was never addressed by the front office staff. Another issue that came up was when I asked on more than one occasion to extend my stay the fact that the hotel was in fact fully booked and therfore could not take my booking was never mentioned. I found this very frustrating and unhelpful.

Pros: The manager was quick to resolve our issues. Great kids room, gym, and pool area. The rooms in the new wing are nice and offer sufficient space for children.

Cons: The residence apartments are not used often or tended to. While spacious, there were power outages and brown water. The room was also ready two hours after the standard 2pm check-in. Front desk staff did not want to handle or seem primed to focus on customer service. Management was essential and most helpful.

Pros: Convenient in taking monorail and to other areas. Staff is nice, polite and very eager to assist

Pros: The location is perfect and I stayed at you hotel for every times that I have traveled to Malaysia. Thank you and all of your staffs.

Cons: at the room No.718 West: 1- The TV did not turn off, I told to service's stuff but no arrangements were made, I think it was because of remote control of TV. 2-Bathroom glass door does not close completely and water runs out. 3-I reserved a double room but it was two single bed. 4-In the first day one of the bath towels had black spots.

Pros: Bed is amazing AC is very quiet Very nice swimming pool Big room Both bath & shower available Bathrobe is very comfy 'Nespresso' machine for coffee Can connect your phone with the tv

Cons: AC can take quite long to cool down the room Quite a few things were missing in our room (bathrobe, soap, etc.) because it was only ready last minute. Bathroom floor was still wet.

Pros: We loved everything! The pool is exceptional, especially for an inner city hotel. The room was spacious and comfortable, breakfast excellent. We enjoyed club access, with excellent food and drinks. Staff were always helpful and efficient.

Cons: The flush on our toilet could have been stronger.

Pros: Service was exceptional!

Cons: No.

Pros: The food was good, staff was very friendly.

Cons: The room was just not bright and fresh.

Pros: The hotel is in a good location, it is clean and a very nice looking property.

Cons: As a Lifetime Platinum Elite member I was not happy with my stay. 1. I checked in online and it still took 15 minutes to get my key. 2.Upgraded to a suite but when I opened the door to my room on 21st floor, the room was under construction. Went back to reception and got issued a normal room with a promise that I would be upgraded the following day when I got back in the evening after work. I packed my bags as was in informed that my room would be changed while I was working. 3.When I got back, reception had no idea about the proposed room change and my bags were still in my small room. 4. After asking to speak with the manager, I was told that no upgrade was available but they were working on it. 1 hour later, guest services came to my room and moved me to a suite. 4. So with my new keys in hand, I went to meet a colleague at the Club Lounge and my new keys would not allow me access. Again I went to the reception and it took 10 minutes to issue me a key that would access the lounge. Ridiculous. Will never visit again. This property is in trouble and most of it is focused on reception deficiencies. | am truly disgusted.