Kuala Lumpur hotels near Sultan Abdul Samad Building

Pros: Only issue was the Italian restaurant could not offer a full menu and several items were not available which was very disappointing

Cons: Italian restaurant

Pros: Hospitality from all staff level. Cleanliness. Excellent location. Old hotel but well maintained.

Pros: The hotel facilities restaurants the pool the luxuriousness

Cons: drinks a bit high priced

Pros: Location and cleanliness of the hotel.

Cons: Staff failed to bring our luggage up promptly despite 2 calls to bell boy.

Pros: I always try out all of the luxury brands during my days off, therefore I have some certain experiences to share and standards to expect ones to meet. This property has not offered the best of its brand but I'm confident that it has potential to improve. Here are some feedbacks for you: Positive: -Grand lobby and lightning system. Nice view. Hotel is old but overall the maintenance is pretty well as water flashing strongly, clean room carpet, fresh smell in the room. Bath amenities are set up generously. Beautiful cultural touch in the room and the hallway with framed decors. -Reservation and room controller did a great job in arranging my consecutive bookings in one room, making the stay so much more convenient and worthwhile. Thank you very much. -Sweets and cakes in the Club lounge is as delicious as the Mandarin bakery brand should be. -Laundry was returned in nice set up. -Bellman approached us and offered assistance with luggage and car arrangement. Thank you. -Beautiful and large Club lounge with cool Pianoman and signature KL view.

Cons: Developmental areas: -Lack of luxury element, which is Human touch; Barely eyes contact upon both arrival and departure experiences. Upon departure, eyes contact and conversation were only addressed to the man, while you should have made connection to both. No personal connection at FD such as: "How was your flight?" at arrival, Or "How was your stay with us?" at departure. FD got our passports, therefore names were achieved but they never address us by name. No further assistance was offered before ending a conversation. Bellman and Concierge were available at front but did not open the car door actively. Upon checking in, no explanation was given about the room type, executive lounge benefits. -Assuming service: When at the Club lounge, I was looking for the small folks for fruits and dessert. I had not finished my sentence :"where is the small.." but the person in charge quickly told me: "it's on the table". It was not. The Lounge is large but there was only one associate working during evening cocktails. Therefore service was not properly performed. When we was calling him to inform that we would like to move the table to which he had not cleaned yet, but we only had a chance to say: "excuses me,.." he quickly interrupted our sentence by saying shortly: "I'll be back". The table was cleaned up not thoroughly as glass coaster was left remaining. -There was only 1 trash bin in the bathroom, whereas there should be one for general waste and another one for dirty towels. Reused showercap, it even has a hold and man hair (picture can be sent if you wish). This kind of thing should not be reused. No turn down amenity. -BF buffet is not very impressive. Basically there is no single special connection after a stay. However like I said before, the hotel has potential, and the developmental areas are mainly in soft skills, which can be trained. So hope to see improvements from you in the future.

Pros: Great location, staff and food

Pros: Nice pool and great breakfast

Pros: Ideally located across from Petronas Towers. Nice hotel but not up to the standards of other MOs. Definitely needs a refresh.

Pros: Nothing beats a room at the Mandarin - they truly have thought of everything. We chose a room with a view out to the Petronas Towers and fountains too, which was just absolutely iconic.

Cons: It was extremely crowded at breakfast. The tables felt too squeezed together, with the waiting staff and the other guests squeezing between the tables to get back and forth and noise levels to match.

Pros: Great location. Breakfast buffet with plenty of options. Superb gym.

Cons: The room and spa need to be refreshed. Deco a bit old, carpet stained, furniture not so clean. Coffee mug had lipstick on from a previous guest. Each towel in the bathroom had black hair on that were not mine. Some staff are lacking basic customer service skills.

Pros: Fantastic buffet breakfast. The array and selection are of the highest standards. Shuttle service available. Location was great, easy access to the city centre. Amazing wedding ballroom. Very friendly bell boys. Check in staff was good. Good room size. I enjoyed the breakfast the most.

Cons: Booked 3 rooms. One room was ready only at 3pm, check in time was meant to be at 2pm, so our guest had to wait it out, not acceptable for a 5 star hotel as it is really an inconvenience after a long flight in. Requested a late check out, obliged only for 1 room although the interconnecting one which we used was not serviced during that time. The request could have been easily accomodated, goes a long way in reflecting hospitality. Front desk team during check-out was not the best. Pool area is small, nothing spectacular. Stayed at Jen Hotel Orchard Gateway - brand flagship under Shangri La- just a week before and was thoroughly impressed with the staff and their pool so perhaps it set the bar too high.

Pros: Service

Cons: Pool was small

Pros: Location and overall facilities is amazing. Location is in the middle were you can go to many places nearby. Amazing staff really. They were smiling at all times and helpful. There was a person called Yousef he was an absolute lovely and professional person. He took my grab plate number in check out to load my luggage there. It was an amazing experience.

Cons: Small room not a big issue.

Pros: Location

Cons: Pool area needs to be brought up to date

Pros: Great value, comfortable and courteous staff

Cons: Only if pressed, dining area was crowded with an array of choices!

Pros: Vast choices of breakfast, i particularly enjoyed the pancakes. Room were spotless and housekeeping were swift. Smooth check in and out. Very strict security made us feel safe. In dining menus were scrumptious.

Cons: Kids pool need to be upgraded.

Pros: Boutique room, comfortable bed and pillows, great location, friendly and helpful staff. Walking distance to pavilion, KLCC, fahernhite and more.

Cons: I Found some hair in the bath rob twice! Breakfast needs to be provided with more continental cuisine.

Pros: Location Room Spa

Cons: Checkout took long time. Several staff were available but in the back and arrived to front desk late.

Pros: The staff is very accommodating, kind and friendly. The room is big and clean. Variety of food in the restaurant is okay. Love the place it’s near the shopping place. I will definitely go back to this place.

Pros: Nice location Friendly staff

Pros: Nice room and good location

Cons: Room was

Pros: The friendliest staff i have encountered during my travels. Very polite and above all genuinely nice people. The hotel couldn't be in a better position, it offered an excellent buffet breakfast. The room was very nice and extremely clean. I loved the large TV also

Pros: location is good

Cons: During the noon time between 11:00 to 13:00 that it is impossible to use the elevator... only 4 elevators working.... waiting for more than 1 hour for going down to the lobby....

Pros: Rooftop swimming pool

Cons: The taxi stand area in front hotel lobby is bit lousy..

Pros: Good location, tremendous space

Cons: Hot water not enough, last for 10min only

Pros: Nice and large rooms, great breakfast and really helpful staff. The rooftop pool with bar was simply amazing.

Cons: Some elevators were currently out of service, so sometimes it was a long waiting for elevator.

Pros: Considering the location, The face is reasonable price. There were enough parking lot which was very convinient.

Cons: When I check-in, the reception employee made me slightly uncomfortable because he changed the room I arranged. The room condition was unclean so I felt it was not cleaned properly.

Pros: I love on how big is the room. The toilet is even bigger. I have choose to upgrade the room with bath tub. Overall clean and sparkling. I have the breakfast and it is delicious but a bit expensive.

Cons: I went to Face Suite for five times already because of the infinity pool. However, there are two things that make me disappointed. First, it was the lift. There are two sections of the lifts, where one section - out of four lifts, only one is working. It took a long time to wait for the lift especially when I wanted to check out and to be honest, the lift is still a major problem since my first time visiting it. Secondly, the view from Infinity Pool. I can't believe there is a crane operating and blocking the view of KLCC. I wonder if in the future, the KLCC view will be block by the new building in front of the Infinity Pool. It would be a total loss because the main reason I came to Face Suite is because of the views.

Pros: Breakfast tasted amazing every single day. Location was alright, a 10 mins walk to Bukit Bintang so quite near to be honest. Staff absolutely wonderful. Cannot praise them enough. so respectful. Also liked the level of security. Definitely felt safe in this property and would book there again next time. Gorgeous pool, felt so serene. Also appreciate having the playroom for my 1 year old.

Cons: On a side note please work on the cleanliness of the room. It was embarrassing to actually have to remind cleaners sometimes to do their job. Also the place looks quite old on the inside, definitely needs refurbishing. Floors all worn out, dusty stained curtains. Forgetting to change the towels was quite annoying as well. Some more training for housekeeping. Playroom SUPER messy and smells weird.

Pros: The room was big

Cons: No restaurant, I asked for ice, the did not have any .

Pros: Room was great & comfy.

Cons: Waiting time for the lift to access to room, lobby & other facilities. Need to better the lifts for all stayers. Just a suggestion maybe 2 of the lifts can accommodate from Level B2 to Level 22 & 2 more lifts can start from Level 22 to Level 51.

Pros: The views are nice

Cons: First of all, the room we were suppose to stay in was dirty (very) and the door was broken. We complained and they gave us a better room so this was fine but not what you expect on your check in. Then the staff is not very helpful or friendly. The worst part are the lifts, I simply can’t believe that in a hotel of this level they have this kind of issue, how are they rated 4 stars (or whatever the rating is). A hotel with this kind of issue shouldn’t even be able to operate. The waiting time each time you want to use the lift is around 8min which is already bad enough however at our check out, we waited from more than 20 min and they lift did not come!!! We had to carry our bags for 15 floors otherwise we would have missed our flight!!! When we finally arrived at the front desk all sweating, they didn’t even seem surprised and not even said sorry! Sure the views are nice but the pool is over crowded and there is not enough space for all the people. Also there is a crane blocking the view to the Petronas. DO NOT STAY HERE!!!!!

Pros: Location next to pavilion mall

Cons: Old interiors. Mildew smell

Pros: The location

Cons: The noisy sound , the veryyy lateee check in. They ask to check in at 5pm?? Really?

Pros: The room, the pool area, the lobby bar etc, the location.

Cons: Nothing.

Pros: Central, clean, good sized room, pool, bar and restaurant

Cons: Mothing

Pros: Overall nice clean hotel with big room and adequate facilities

Cons: The front desk staff was useless, though I had confirmed booking they said they didnt have any information, they didnt even give a late check out though I had two rooms booked and I told them that I shall let go of one of the rooms early they day before. Horrible front desk staff

Pros: Very strategic location in Kuala Lumpur

Cons: Toilet at lobby need to be regularly cleaned.

Pros: The lobby and rooms were lovely. The F&B was great also.

Cons: The keycard entry to the rooms failed to work on almost every occasion though so this was a fairly annoying issue that was never addressed by the front office staff. Another issue that came up was when I asked on more than one occasion to extend my stay the fact that the hotel was in fact fully booked and therfore could not take my booking was never mentioned. I found this very frustrating and unhelpful.

Pros: The manager was quick to resolve our issues. Great kids room, gym, and pool area. The rooms in the new wing are nice and offer sufficient space for children.

Cons: The residence apartments are not used often or tended to. While spacious, there were power outages and brown water. The room was also ready two hours after the standard 2pm check-in. Front desk staff did not want to handle or seem primed to focus on customer service. Management was essential and most helpful.