Madrid hotels in Hortaleza

Pros: It was a beautiful clean room, everything was spotless. Loved the tub, glass bathroom, everything looked brand new. Very cozy, had a wonderful welcome.

Cons: It was a little far away from everything. No supermarket nearby, the Metro was 15 minutes away and to make it to the center of the city it took 45 minutes bu metro 20 minutes by car.

Pros: The hotel location, cleanliness of the room

Cons: A kettle for preparation of tea or coffee could have been provided

Pros: Nice, quiet boutique hotel near airport

Cons: I booked this hotel, only for the location and free airport shuttle as I was staying for one day in Madrid. The fact that the shuttle is only mon thru Fri should not be in the fine print, as they told me after I booked nonrefundable but in the BOLD print as where they advertise the free shuttle. Other than that the hotel is really nice and you can get bus 200 for 1,50€ from/to airport.

Pros: It was very clean

Cons: The elevator wasn’t working and I had two heavy suitcase and a rucksack that i had to Carry up two flights of stairs. asked them for help but they said they wasn’t able to leave the desk. I asked again in the early hours of the morning when I was checking out to go to the airport and once again they didn’t want to help. Luckily I was strong enough to move them. But if this was an elderly woman or man that needed assistance, I wonder what they would say? Very upset with the lack of help.

Pros: Nice friendly staff Ok breakfast

Cons: No new toiletries from the staff, we were out if shampoo and soap Also the doors are not isolating the noise, it was very noisy throughout the night

Pros: fair far away from city center

Cons: i wait for 2 and a half hours in the airport to pick-up unbeliveable

Pros: Room was very clean and quiet. Reception was polite and helpful.

Cons: I purchased this room based on the fact that it had an airport shuttle and breakfast. When I arrived at hotel, I was advised that the shuttle starts running at 8 am. I had to leave for the airport by 7 am. I had to pay 12 euros for a 4 minute ride. Would be nice if the booking had given the shuttle hours. Also, breakfast doesn't start until 7:30 am, so I missed that, too. Rooms are very small. My knees hit the shower when I sat on the toilet and I'm not a big person. Food is a big issue. They do not have a restaurant and there are no places to eat down the street. I had to walk along the freeway and cross to the other side for dinner. Not something I like to do as a female traveler. Had air in the room, however, I could not control it. I would set it but there seemed to be a setting that turned what I set it at off. Needless to say, it was too warm in the room.

Pros: Clean rooms, very nice service and people in reception. Helpful. Hot water in the bathroom.

Cons: Quite far from metro station and shops, restaurants. Room in the basement that's why little natural light. Breakfast the same every day. Nothing warm to eat.

Pros: I like the convenience of the location and everything was mostly ok. I believe I will use their services in the future.

Cons: I’ve found some hairs in the bedroom and bathroom, also the staff looked a bit out spaced or too busy to actively listen and/or help costumers. I waited a long time for my transfer thou it was included in the price. I am aware they are renovating so that might explain a lot.

Pros: In Osuna Hotel everything was good room , Pool , service customer . They provide u free ride to airport .

Cons: WIFI was free in reception area but in the Room u have to pay .

Pros: Staff.. cleanliness..food

Cons: Away from the center of the city

Pros: The staff were very friendly. Check in and check out were quick and easy. The room was spacious for two people. My husband and I were in Madrid for a 5k race and we were able to do a late check out so we had time to clean up afterwards. Highly recommend.

Cons: A la hora del transporte al aeropuerto, me tuvieron esperando más de media hora porque se encontraba un pasajero desayunando, y por casi pierdo el avión sin importarles mi horario de salida del vuelo, se supone que tienen traslados las 24 horas

Pros: Location is great to stay near the airport. Free shuttle service to the airport is the best thing offer by this property. Highly recommended

Cons: do yourself a favor and at all costs do not book at this hotel. we were staying in Barcelona and had to leave early due to a pending Hurricane bearing down on our home in Florida, on 1hr notice we took an overnight train from Barcelona to Madrid which arrived at 12:30AM. while we were on the train my son booked this hotel and which charged an exorbitant amount simply to stay for the night (arrive at 1:00AM depart at 8:00AM) but we really had no choice. when we arrived all the trains had stopped for the night so we had to take a taxi to the hotel, when we arrived at the hotel (pretty frazzled and very tired to say the least) we were greeted by one of the RUDEST men i had ever met in Spain after much discussion and very little care or even trying on his end we were told our reservation did not exist (you know the one i had on my ipad with a confirmation number and all details as well as payment in full) so now at almost 1:30AM he pointed us to the door and said we had to leave... if it was not for the other younger assistant behind the counter who offered to shuttle us back to the airport (yes the closed airpots at 1:30AM) we would had been fleeced for another $20euro cab ride back. needless to say sleeping (well not really sleeping) on the floor in the airport and being hassled by security every few hours to move was lets just say less than desirable. i strongly caution you to reconsider putting any trust in a hotel that would strand 2 people like that in the middle of the night safe travels

Pros: The hotel is situated in a very nice, quiet and residential neighbourhood. The hotel offered a free pick-up service from the airport, which was excellent. Shower temperature and water pressure were good.

Cons: We were housed in an annex that looked like a converted former office building. The room had a view towards the wall and ramp leading to the underground carpark. Lighting was dim. The whole room looked worn and was in need of refurbishment. I have never seen a fitted carpet as dirty as the one in our room. There were insects/beetles nesting in the headboards of the beds, with one falling down onto the pillow every now and then. Reception staff was a bit indifferent to our comments about the room.

Pros: The hotel location is very good, beds were comfortable and breakfast was also satisfying.

Cons: The hotel is improving their facility, which has started recently. The rooms we had, were not renovated, the carpet on the floor was dirty, walls and bathrooms both were looking pretty tired.

Cons: The fridge did not work. The TV is old and there is a few channels. Wi-Fi in the bedroom and breakfast are not included.