8.0
The pickup and drop-off were both easy. There was damage to the vehicle, however, that had not been documented. The gas tank was also slightly less than full (noticeably so) but the gauge read full when I returned it but I was charged for refueling for some inexplicable reason. I had to call and have that charge removed but I won't rent from Avis again in the near future based on these experiences.Reviewed Jun 11 2026
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2.0
They did not have the vehicle class I reserved at the time of pickup. They charged me for the e-toll premium service and did not offer the standard toll option even when I asked about the high price. And finally, the vehicle was provided with less fuel AND returned with a full tank, but despite that the receipt reflected that the vehicle was returned short on gas and I had to pay a fuel fee. I was able to get them to agree to refund me the fuel fee, but only after calling them and providing photos, which I had thankfully taken. This was the worst rental experience I have ever had.Reviewed May 3 2026
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8.0
Price point is good, vehicle was perfect for what I needed to doReviewed Apr 30 2026
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6.0
The car was great, but the process to pick it up was terrible. I waiting in line at the Boston airport Avis rental counter for 1 hour and 15 minutes to get checked out.Reviewed Apr 24 2026
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4.0
I was force sold extra services (insurance) that I did not asked for and that increased my bill by 50% !!!!!Reviewed Feb 8 2026
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8.0
The car needed maintenance, a tire was low and it was telling me it needs an oil change.Reviewed Jan 20 2026
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2.0
Had over a two hour line for the desk, so we had to cancel our car rental and pay $100 more for a different car with Dollar. Multiple car rental agencies there and only Avis had a massive lineReviewed Oct 27 2025
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4.0
Including all the fees, the car was almost double the price at pickup.Reviewed Oct 24 2025
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2.0
Plug-in hybrid was left at zero charge and 3/4 of a tank which made it difficult to refill exactly to 3/4 again. The drop-off process was extremely frustrating with no signage at the drop-off address and no help from the attendant I eventually found walking around. I ended up driving around for 30 minutes trying to find the right spot to drop it off and almost missed my connecting ferry.Reviewed Oct 16 2025
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6.0
Car smelled of cigarettes.Reviewed Aug 26 2025
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8.0
Vehicle provided was very big yet had no room for luggage in the rear. We could only fit two bags and the rest had to be stored with passengers making it very uncomfortable. The cost was way too high but we had to pay it as no family vans were availableReviewed Jul 22 2025
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8.0
The car in th booking was not available and after a lot of discussion was offered a luxury car.Reviewed Apr 24 2025
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