All great, because I was given a seat with extra legroom on this part of my trip.
I wish I knew in advance that the connecting flight was by indigo air
It was little disheartening and disappointing. Although flight staff did a good job. But customer service didn’t do anything to resolve my issue.
The service was good but the food was a NO
Excellent service. The personal adaptation of menus and the individual timing of service of them is fantastic.
Awesome hospitality, awesome staff, awesome food & awesome travel time. Thanks
The flight was delayed and one member of the crew was a bit rude. But apart from that all good.
Nothing to complain. The staff and flight was good especially the seats which was better compared than the cloth ones on Qatar airways
Economy travel is really hard with no room to move especially when the person sitting beside you is an XL or XXL size person who if moving could hit your face
I was unable to pre purchase sear upgrades or internet. Their online site is not user friendly and poor. I felt singled out in customs. Seats are very small even for a small person.
Not enough veg food available for passengers. I actually did not get the veg food and was told it was over, and I starved the entire flight duration.
Food was poorly timed and not good.. Hand held snacks, really. I kept asking for water and never got any. Service was rushed for a 7-hour flight.
Crew was dismissive. Snacks and refills not offered. Poor business class experience. Bed not comfortable compared to Emirates or BA.
Check in was quick and easy during early hours. Flight was on time, and customer services was a plus.
I understand that the food on the airplane wouldn’t be fantastic. However, it wasn’t good at all. 😭
There was no food available for this red eye... one little waffle cookie for a 6+ hour flight... thank God I was able to sleep some
This is for UA2274 from Houston to Sacramento. The flight was delayed arriving due to mechanical issues so we left about 3 hours later than scheduled. When boarding the plane the temperature inside was excessive - likely close to 100. Pilot apologized and said it was going to improve at altitude, which it did. But before that I honestly thought there might have been more delays removing passengers made ill from the heat. We were delayed leaving due to another mechanical issue. There was not water on the plane due to a panel that was not secured. They did that quickly, but the combination of mechanical issues was rather disturbing and did not reflect well on United.
Efficient, calm when things were delayed and kept us regularly informed of what was happening.
I always appreciate when everything is on time! In this flight you have a short connection and it could be stressful , but is was easy and fast. They even ask people to wait so the ones that have a short connection could leave before. It was the fist time that something like this happened.
Flight attendant moved my bag without notifying me and was rude to me when I asked him about it. There was no reason to move it.
Great flight. One unique individual assisting in business class who should have not been there. Need more generic meals, not British centric.
I noticed the crew was so much nicer and friendlier. It would be nice if British Airways would serve soft drinks during the flight
Terrible service especially for premium economy. Much more comfortable seats on other providers
Friendly hosts/hostesses; dinner was of acceptable, but mediocre standard
I was told to be there to check in three hours before my flight and the counter only opened up two hours before. Apparently that is standard. So that was an hour I could have spent walking around Larnaca that was wasted. But besides that it was great
Outdated from start to finish. Good was inedible, choice was very poor. They don’t seem to care
All good. Loo’s weren’t great and as clean as i would like.
Friendly on board crew, kept informed on flight. Pre-ordered food arrived as ordered
Enjoyable flight, helpful crew everything was organized to accommodate passengers.
Good service from BA. Wish flight was non-stop to London from Grand Cayman.
