Pros: "Left on time, arrived on time."
Cons: "An out delayed with one update from the pilot. Sitting on the tarmac with no AC for an hour."
Cons: "Delayed 1.5 hrs because of broken bathroom in orginal plane"
Pros: "Crew was great. Food was ok. Seats were nice"
Cons: "It was good. I’m satisfied"
Pros: "Good flight, nice staff."
Cons: "Food not the greatest and flight over-crowded."
Cons: "Boarding delayed an hour, and another one hour until takeoff. I was late for my meeting for an hour. :("
Cons: "Got to Edmonton way late after a lot of flight changes and rederecting due to missed connection in Huston"
Pros: "I made it home alive"
Cons: "Well constancy gate changes in the airport to getting on a hot plane with no air going, then to waiting an hour for the plane to start because of the power cable (still with no air) crew didn’t give us any update from the very first one, all of a sudden we are moving, but only shortly because then we waited another 30 minutes to actually take off. Once in the air it took forever to get water, just pretzels for snacks and a horrible attitude by the staff. DO NOT DLY WITH THEM."
Pros: "The plane, crew and boarding was great, and the food and drinks were quite good. Legroom in standard economy class was passable for a 6'2" person."
Cons: "I booked through the United website as trip from US, have Silver status on United, and Lufthansa's policies of not allowing advance (1-2 mo before flight) seat selection (never on UA nor LH websites) are just horrible. Hard to get through on 800 number, and 1 day before trip answer was still to do it in Frankfurt. Economy plus was $1000 more/person, and even then no guarantee I could choose a seat far in advance. Then, at computer kiosk in Frankfurt, they had a wrong diagram of the plane,as we ended up on what turned out to be a no-recline row which I would never get. I'm 6'2", 230lbs, and wasn't able to sleep on that flight. Had I been able to reserve a seat behind a bulkhead or in exit row 2mos in advance, I would have been fine."
Pros: "Very smooth flight - not crowded - checkin was perfect!"
Cons: "No complaints"
Pros: "Terminal was great, flight was great, crew was fruendly"
Cons: "No free movie on thos flight"
Pros: "Layout of plane good for walking. ATL gate agents 5-star, all other staff horrible. Drunk passenger vomited in aisle (SFO to Auckland) & got vomit in my hair. Nauseated entire 12 hour international flight & flight attendant refused to move me. Couldn’t eat because of vomit on me and around me, flight attendant said, “it’s perfect, I sprayed it.” Unbelievable!!! Do not recommend United Airlines."
Cons: "Drunk passenger vomited on me (SFO to Auckland) and female Asian flight attendant refused to move me even though plenty of cabin space available. Unsanitary condition called for empathy and United failed to deliver..."
Pros: "That I slept all the way"
Cons: "Nothing to complain about"
Cons: "This flight was canceled without a reason given aside from "air traffic control" and we had to rebook on our own, and our rebooked flight got canceled as well and United has not offered any reimbursement for flight or hotel adjustments then made me pay three separate times to check one bag."
Pros: "The passengers I sat next to they were very nice people"
Cons: "No leg room and the crazy amount of turbulence we encountered throughout the trip."
Pros: "Flight attendants and other crew work long, hard hours, and I appreciate them greatly, particularly those who have enough self-awareness to be honestly gracious and friendly (as opposed to plastic smiles). I did not get this young woman's name, unfortunately, but everything about her work was exemplary. Thanks!"
Cons: "Everything was just fine."
Pros: "Boarding was easy and smooth. Even the seats in economy had plenty of leg room."
Cons: "I am not a fan of United WiFi. I was never able to watch more than five minutes of anything before the program had "unfortunately stop responding""
Pros: "I was sold a ticket on an oversold flight without disclosure."
Cons: "Rude crew no free food no in-flight entertainment its was horrible"
Cons: "Customer service is very inneficient"
Cons: "Worst airline and customer service in the world."
Pros: "The crew on this flight were really nice and helpful."
Pros: "Good smooth flight. Nice crew."
Cons: "It's all about spending extra money. Not enough leg room for tall people unless you spend an extra 40-70 or whatever it was. Need to spend extra money for any food you want, was only offered a small bag of pretzels. Need to waste money to watch any tv or movies, so no free entertainment."
Pros: "Great experience."
Cons: "Took some time to get claim luggage."
Pros: "Flight down was without delay and comfortable"
Cons: "Flight back was delayed due to a comedy of errors with Bahama over uploading potable water."
Cons: "More legroom is needed."
Cons: "During the flight, I went to ask for a glass of water. The flight attendant in the galley was doing a crossword puzzle, and when I made my request, she turned around and pointed to a pitcher of water, and went back to her puzzle. Unbelievable."
Cons: "Why charge people for entertainment and snacks put it in the cost of flight , many people onboard complained about this it's 2017 how united could compete with virgin JetBlue southwest baffles me. I surely will not fly united ever again"
Pros: "We sit in exit row, so a lot of leg room."
Cons: "Seats are not comfortable. Seat back did not work. Built-in tray was not leveled. Could not put food tray on top. Wi-fi entertainment did not work well. Stream to iPad stops every few minutes."
Pros: "Friendly service"
Cons: "The 737-700r seating is really close when you have 3 big guys in the same row"
Cons: "No help from United airlines when landing there for connecting flight. Asked 2 people how to get from terminal c to terminal a and no offered much help. We did ask a pilot and he suggest s the air train which was a horrible idea. We had to re enter and go through security again. We almost missed the flight thank goodness the plane was late so we barely made it as they were closing the doors. It was a horrible experience. The worst by far"
Cons: "after transferring from terminal B after a long walk then another long walk to transfer to Terminal C and another walk to baggage claim for a 70 yr.old woman and no transport available is intolerable and unacceptable! It is so disgusting that I am a frequent flyer via United Airlines and getting more and more dissatisfied cause of the troubles I'm encounterring flying with United Airlines! I should think twice,the next time I'm booking with the airline for my next flight!"
Pros: "The airport employees and the flight itself were fine. We had one gentleman who came over joked with us a bit while still helping us. The flight also seemed smooth."
Cons: "The boarding seemed extra slow and then we arrived at our seats and the drunk idiot who was removed from the flight causing the ridiculous delay was in them. Our friends took unused seats and we used theirs. I told him to calm down and his friends did repeatedly as well. By the time we left the airport we were 2 hours behind."
Cons: "Flight was delayed a few times , learned once i got to the airport flight was delayed .. and delayed 2 more times while on the plane .... They didnt know which way the bags were located ...(baggage claim or at the door way of exit of the plane )"
Pros: "People were friendly."
Cons: "Instead of beginning to board the groups the agent decided to hold up the lines to fix or maybe even find a passengers name. I know how that push off is and it seemed that we were past our boarding time and I actually had a connecting flight at my arrival destination."
Cons: "Flight cancelled had to buy new ticket. Waste of money."
Pros: "The flight was on time, there was no unnecessary delays."
Cons: "I just feel they could do better,but it was okay."
Pros: "The flight was on time, the attendants were nice and my luggage came to pickup quickly."
Pros: "Everything was great. Thanks for asking."
Cons: "I DON'T have nothing to complied. Everything was very good but thank you for asking."
Pros: "Getting off the plane in Chicago."
Cons: "Plane got pretty warm and didn't cool down much during the flight. In-flight entertainment was poor; DirecTV was the only option and I believe there were some issues due to not being over US soil upon departure."
Pros: "Awesome Staff, planes on time, Food was good, staff collected trash separately to recycle"
Pros: "Was a nice trip"
Cons: "All was good"
Pros: "The crew was helpful to a family with a girl in a wheelchair."
Cons: "Tray table and windows were dirty. Don't care for the waffle cookie they serve."
Pros: "Our flight attendant was very very accommodating and funny. also Mariana was able to change our seat assignments so all three friends were seared together"
Pros: "The crew attempted to fix the problem but the TV was down for several hours."
Pros: "Flight was on time"
Cons: "Better food would have made my night"
Pros: "Not much positive on this flight other than I was headed home. I had a decent seat but I had to pay extra for it."
Cons: "This review is for another flight that paid for the same day as this flight from LA to Lihue. The actual flight for this review is a different flight that I paid to get my friend on so could get home. He pretty much had an equally bad experience. The following is my review from my flight from San Diego to Lihue, through San Fransisco. I paid for both flights but wasn't offered the opportunity to submit a review for the flight I was on so I'm taking this opportunity now to do so. I was on a flight home after losing one of my best friends. The flight attendant was extremely rude, making me feel like she was going out of her way to get me a drink of water and never returned to offer food after they missed me when they went down the isle. The gentleman attending to the first class passengers was beyond rude to anyone attempting to use the lavatory near the first class section as if people were supposed to know that it was only available to first class passengers. I was never offered food and myself and other passengers repeatedly ignored by our flight attendant. The entire flight was freezing cold and the air blowing so loud that I couldn't hear any volume on the movie player I was watching, making that nearly impossible as well. I landed at my destination feeling cold and hungry with a pretty bad taste in my mouth towards United Airlines. I don't normally fly United but due to the untimely hospitalization of one of my best friends and having to fly on such short notice, it was all that was available. I used to be a united mileage member but my points expired and became useless to me, living in Hawaii with very few flights in and out of the state several years ago. They seem to have added flights since then but other airlines have won my loyalty since then. I was hoping for a better experience as I remember having better experiences flying United. After this recent experience, I'm not sure that I will be flying United again, especially given the price of fares and what you get for what you pay. You'd think the staff would be more welcoming knowing that people pay so much to fly and then pay for everything else once on the plane. (A comfortable seat, food, drink, etc)."