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Pros: "The flight wasn't crowded so I had a whole row of seats to myself."
Cons: "A less starchy/high carbohydrate meal. More green veg."

Pros: "quick ontime boarding"
Cons: "Internet"

Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"

Pros: "We landed Friendly crew"
Cons: "Tray table broken Entire flight too cramped. Grateful I didn’t have the last seat in the back across from the lav. can you squ3eze any more seats into that aircraft?!"

Cons: "Crew was unfriendly and uncaring. Seats were uncomfortable. Liquor cost money. Very surprising for an international flight."

Cons: "It was cramped; it wasn’t overcrowded."

Pros: "Crew was good!!!"
Cons: "Food in first class had pretty much no taste."

Pros: "Pilot was very careful went around the storm that we could see from out flight nicely got us home safely. Great job."
Cons: "Even though I had a priority boarding I was told that I was suppose to stay with group 5. As a BA silver traveller I didn’t get the boarding priority."

Pros: "Скорость"
Cons: "Сиденья"

Pros: "Drink service- Dr Pepper. Clean bathroom."
Cons: "The seat was very hard but I was sitting in economy."

Cons: "They canceled my flight!!!!!"

Pros: "Flight attendants were the best ever."
Cons: "Entertainment set up was confusing and slow. Headphones didn’t work. Seat didn’t recline."

Pros: "Good is that they sent you to Finnair to correct AA created break in service...why would they pay for it? AA is just an operator per itinerary! Why would you care if ppl get help with connections!"
Cons: "Checked in online on Finnair and automatically for the second connecting flight...and not the first -AA. So, had to check-in again for the first flight at the terminal. Board passes were printed 2 out of 3 by AA and both had errors - wrong gate for the first flight and no boarding info for the second connecting flight - just blank! AA did not provide connecting info until I found an unoccupied employee at the terminal and customer service lines were about 20 people in 2 locations I went to. The connecting info should be in the itinerary they said at customer service...nope, it was not there either!"

Cons: "Food was dreadful and plane was very cold and that was in first class"

Pros: "It was American Airlines flight. Some of the crew members were not very polite but majority complied with providing a good service. The plane and the flight were great. The entertainment was good too."
Cons: "Bad manners from some of the crew members like snapping fingers to get your attention. Very impolite."

Pros: "Flight was pleasant and all the crew members were courteous."

Pros: "Excellent check in and access to plane food and entertainment great"
Cons: "Bed seat too short for a 6 ft 3 in guy made for an uncomfortable night"

Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."

Pros: "I got to sneak into the economy plus seats and no one said anything."
Cons: "Flight attendants clearly did not like each other and argued constantly. Sub-par coffee (even by international standards)."

Pros: "Beautiful design n great storage"
Cons: "Hard to get out of seat unless in fully upright biz class position"

Pros: "Quick, efficient"
Cons: "No food."

Pros: "Non stop flight.wifi."
Cons: "Seat were stuck..both ways..not able to change the position ..no entertainment for long flight. Ground staff forced us to check in the carryon w/o checking the aircraft."

Pros: "Got us there"
Cons: "Cramped seating"

Pros: "Food was good and service and crew were excellent"

Pros: "Excellent service by the airline stewardess"
Cons: "Wait time to board"

Pros: "The staff were very nice and helpful."
Cons: "When I called the emergency number, I was put on hold and charge by my wireless carrier for international call and no one answered the call."

Cons: "Nickel and dimed. Only one checked bag on an international flight? Terrible food. Outdated entertainment system."

Cons: "For a customer-based service, I found it disturbing that one of the flight attendants was abrasive to passengers on this flight."

Pros: "N/A"
Cons: "The boarding staff were very unprofessional. Will not fly American out of Reagan again."

Pros: "Flight was cancelled after 5 hours"

Pros: "In flight movie options are great!"
Cons: "We boarded about an hour late but that happens."

Pros: "Crew"
Cons: "No WiFi"

Cons: "Good service and smooth flight"

Pros: "Flight was direct and on time."
Cons: "Waited 45 minutes at baggage claim before the carousel even began to move. Not much legroom or personal space."

Cons: "Food is horrible."

Cons: "i didn't like my seat 8c with no room to put stuff under the seat in front because there was no seat in front and its like theres even less leg room than a normal seat bc crew going up and down the aisle i had to really squeeze in"

Pros: "There were a lot of entertainment options, the seats were comfortable, staff was attentive, and two meals were included."
Cons: "Getting around London Heathrow was a pain and took a long time."

Pros: "The flight was on time, even arrived early. Nice crew and plenty of food/snacks. It was good to have a selection of movies and TV shows to watch, too."
Cons: "The lack of space on such a long flight was painful, and there wasn't much opportunity to stretch my legs. I was also seated across from a woman who didn't realize how stupid it was to bring a toddler on a 12 hour flight, and he screamed pretty much the entire time. I couldn't sleep at all and not even headphones drowned it out. That part wasn't really the airline's fault though, and I could see that the flight attendants were asking her several times to get her son to quiet down. I just wish there were regulations on these sorts of situations. Everyone around you suffers when you bring a small child on a very long flight because they will inevitably be bored, cranky and uncomfortable, and because we are confined to our seats, we are forced to suffer through it all. I wish that children under a certain age would not be allowed to board flights over a certain length of time except for special circumstances."

Pros: "Like the entertainment selection with the gogo app. Just wish there were power outlets to charge my device while watching. Old plane didnt have any"
Cons: "people suck at boarding and there are too many priority classes (i'm gold)"

Cons: "Gate agents need to talk slower then we're clearly… It's ridiculous how some of them talk, they need a communications course it's not that hard 10% slower equals 100% more effective."

Pros: "It was a nice plane"
Cons: "No wifi on the plane :-("

Pros: "I did not like any of it."
Cons: "We couldn't hear any of the group calling. There were so many different reward members that by the time group B was called I had to check in my baggage. I was not able to pick another seat during ticketing. When I fly for business I generally have a carry on so I can quickly catch my ride however dour to check in of my baggage I had to wait another 30 min before I received my baggage. Air hostess were not very friendly or helpful."

Pros: "Smooth flight home from Cancun."
Cons: "Late arrival."

Cons: "Being late, i already have long wait at the airport"

Cons: "Everything was perfect"

Cons: "Same as previous response."

Pros: "I like that the crew was professional and courteous."
Cons: "That I was there and hour before my flight and my seat was given up. I didn't like that people are allowed to retract all the way making my flight uncomfortable."

Pros: "I was in first class, so the legroom and seat comfort is good. The seats were removed with leather and headrest was movable."
Cons: "The gate agent didn't enforce the carry-on policies. Large roller bags were turned sideways in the overhead bins. Flight attendants were not friendly. Why pay profit sharing to employees if they still are treating people badly. Overall it was an ok flight, I wouldn't go out of my way to fly them, just if they are the cheapest, because their attitude towards paying customers is horrible. I wish I could return the favor to them one day, I bet they wouldn't like it very much."

Pros: "The flight attendant was nice. That's all!"
Cons: "The value of first class in relation to how much more it costs is way out of proportion. It's not worth the extra money. Again, why even ask about entertainment? Over a four hour flight with no movie or music unless provided by yourself is complete and utter bullshit. Again, the available free wifi is bullshit."

Cons: "Smooth flight on time"

Cons: "Great flight"

Cons: "WiFi"

Pros: "I watched a good movie."
Cons: "The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale."

Cons: "delays were long, video sound is too loud for an evening flight. too many adds play on the screens and over the PA system"

Cons: "Lines in oranestad"

Pros: "The plane was new"
Cons: "Flight was switched to United airlines so the confirmation number did not work and we could not check in on line. Food was the worst I have had on a flight."

Pros: "I had THE WORST experience with ONE flight attendant leaving Paris CDG, flying to Chicago O’Hare. Flight #9334. On 7/26 @ 11:22am. I am hypoglycemic and the flight attendant skipped my line for food I acknowledged her three times and she ignored me so on the fourth time I raised my voice saying “excuse me ma’am” that seem to have irritated her or rubbed her the wrong way because her response was extremely unprofessional yelling at me and accused me of startling her. She compared my voice to the startle of 911 and caused a scene in front of the majority of the passengers. All I wanted was the food that was available for each passenger because she skipped My row. After talking to another flight attendant who claim to be a manager name Celeste who was wearing a visible name tag along with every other flight attendant except for her, I asked her for the name so I could write up a review she refused to give me her name saying it was against their policy to give up first names even though it’s clearly on everybody’s shirt except hers she removed it or covered it up w/ her apron even though Robert Robert was wearing an apron with his name tag outside of his apron like he should the attendant that gave me problems took off her name tag and covered it with an apron that was a violation of dress code. A simple apology is all I asked for but she refused to apologize and the managers only response was “I can’t make her apologize” Never in my life have I been treated with such disrespect on a flight as I am a frequent flyer to Paris on United everybody else and all other flights was extremely helpful and courteous. This woman started ranting and raving about 911 and getting people nervous for no reason. I will be writing a formal letter to the corporate office. I just barely got home and wanted to write this review because it ruined my experience in 9 1/2 hour flight experience. It was also very embarrassing for me and my family, as other customers were bothered by this and had to listen to this. I was trying to speak over the air conditioner and after the third time of her not acknowledging me that is one I raise my voice politely by saying “excuse me ma’am”. I am a frequent united flier. Furthermore I have scoliosis and I’m handicapped our flight got delayed by 3 furthermore I have scoliosis and I’m handicapped our flight got delayed by 2 1/2 hrs. By this time my back was throbbing and when I talked to the gentleman upfront he told me to write a letter for some type of compensation regarding everything I have been through. Here are pictures of the lady who is out of dress code the flight attendant and also out of line dealing with plus dealing with customers she’s obviously unhappy with her job and should not be in the customer service industry as I know for being a businesswoman myself owning my own salon I deal with customers all day and I know my number one job is to make sure my customers are happy I am not ."
Cons: "I had THE WORST experience with ONE flight attendant leaving Paris CDG, flying to Chicago O’Hare. Flight #9334. On 7/26 @ 11:22am. I am hypoglycemic and the flight attendant skipped my line for food I acknowledged her three times and she ignored me so on the fourth time I raised my voice saying “excuse me ma’am” that seem to have irritated her or rubbed her the wrong way because her response was extremely unprofessional yelling at me and accused me of startling her. She compared my voice to the startle of 911 and caused a scene in front of the majority of the passengers. All I wanted was the food that was available for each passenger because she skipped My row. After talking to another flight attendant who claim to be a manager name Celeste who was wearing a visible name tag along with every other flight attendant except for her, I asked her for the name so I could write up a review she refused to give me her name saying it was against their policy to give up first names even though it’s clearly on everybody’s shirt except hers she removed it or covered it up w/ her apron even though Robert Robert was wearing an apron with his name tag outside of his apron like he should the attendant that gave me problems took off her name tag and covered it with an apron that was a violation of dress code. A simple apology is all I asked for but she refused to apologize and the managers only response was “I can’t make her apologize” Never in my life have I been treated with such disrespect on a flight as I am a frequent flyer to Paris on United everybody else and all other flights was extremely helpful and courteous. This woman started ranting and raving about 911 and getting people nervous for no reason. I will be writing a formal letter to the corporate office. I just barely got home and wanted to write this review because it ruined my experience in 9 1/2 hour flight experience. It was also very embarrassing for me and my family, as other customers were bothered by this and had to listen to this. I was trying to speak over the air conditioner and after the third time of her not acknowledging me that is one I raise my voice politely by saying “excuse me ma’am”. I am a frequent united flier. Furthermore I have scoliosis and I’m handicapped our flight got delayed by 3 furthermore I have scoliosis and I’m handicapped our flight got delayed by 2 1/2 hrs. By this time my back was throbbing and when I talked to the gentleman upfront he told me to write a letter for some type of compensation regarding everything I have been through. Here are pictures of the lady who is out of dress code the flight attendant and also out of line dealing with plus dealing with customers she’s obviously unhappy with her job and should not be in the customer service industry as I know for being a businesswoman myself owning my own salon I deal with customers all day and I know my number one job is to make sure my customers are happy I am not ."

Cons: "We took off about three hours late because of a small mechanical problem discovered after we boarded. The plane had been sitting at Dulles for 12 hours. Couldn't it have been checked earlier in the day?"

Cons: "It's a United crew. They're careless and rude."

Pros: "The flight arrived safely and arrived on time."
Cons: "My one time United club passes were not honored. Everything is an upcharge. Newark airport is awful going terminal to terminal by bus."

Pros: "Wonderful uneventful trip!"

Pros: "The crew was friendly and patient"
Cons: "The seats aren't very comfortable, but it was a short flight"

Cons: "Flight left 5 hours hate which included 2+ hours on tarmac being fed nonsensical updates by pilot. Planes entertainment system wasn't operational"

Pros: "Fast service"
Cons: "Wi-Fi cost too much"

Pros: "The fact that the flight was very smooth, easy landing and we were on the same flight with our friends."
Cons: "I felt, cramped in my seat, NO DARN SNACKS for a 4-hour flight, no TV/MOVIE and why do you only give customers a half can of soda/juice????"

Pros: "On time, quick and efficient boarding."
Cons: "Entertainment system didn't work on my phone. Crowded seating, even in Economy Plus."

Pros: "Clean, on time, professional crew."
Cons: "I wish there were more bathrooms available for the economy class."

Pros: "No one was sitting next to me. Fast flight ahead of schedule."
Cons: "No food. Had the back row so I couldn't recline."

Pros: "At minimum you want to be sitting in economy plus."

Pros: "Through security in 10 mins, plane left and landed on time. Great staff, well organized."
Cons: "Could use a vegan or vegetarian option for in flight meals?"

Pros: "Very good trip"

Pros: "Timelyness. On time. Crew was good"
Cons: "The small screen in front was annoying. No leg room so uncomfortable."

Pros: "On time and organized crew"

Cons: "Not available usb conector and the food is regular"

Pros: "SERVICE WAS VERY GOOD AND FRIENDLY STAFF"

Pros: "The flight was on time and our luggage arrived on time."
Cons: "There's not much attention to friendliness any longer. The stewardess isn't any longer interested in making you feel welcomed. Seats are now so cramed together that you can barely lower your tray unless of course you want to pay an extra $100."

Cons: "Missed the lufthanza flight by 5 minutes. United should have coordinated to have Lufthansa wait for 6+ passengers making the same connection or should have had an airport cart expedite us across terminals and gates to make the flight."

Pros: "The acceleration of the flight"
Cons: "The wait during the boarding process"

Pros: "I overslept my flight and United was able to find the next available flight into Denver which helped me tremendously. The guy on the phone was very pleasant and helped so much."
Cons: "Boarding was disorganized and hard to understand. Flight was delayed because of paperwork that wasn't signed, which caused me to miss my connecting flight."

Cons: "Crew stop carry on bags when there was still lots of roon"

Pros: "Staff was so hospitable"
Cons: "Crying baby"

Pros: "Great staff and everything on time"

Pros: "Crew was great. Comfort was only good for me because I was in an exit row."
Cons: "United wouldn't open the doors even though the plane was right there, didn't pay for my accommodations because it was Lufthansa's delay that caused me to miss the flight, then couldn't book my family on anything earlier than the same flight the next day, which they then overbooked and almost couldn't get us on the plane again. I had to sit separately from my family."

Pros: "It was great"

Pros: "Very nice experience"

Pros: "Really nice and accommodating"

Cons: "Seat are very cramped. I'm short and hardly ever complain about leg room but it was terrible."

Pros: "With these short flights on small planes, the best we can ask for is an on-time departure and smooth flying - which is just what we got."

Cons: "Waited on the plane for one hour after landing because gate was occupied"

Pros: "The movie selection"
Cons: "Worst airline food I have ever had. There were supposed to be two choices for dinner, when they ran out of one, they just shoved the food at you with no apologies. It was the worst fried chicken ever, and breakfast was worse. The two male flight attendants never smiled, had attirude, and were overall jerks."

Cons: "The crew missed 6 rows in their beverage service and when someone in those rows asked to be served they acted like the rows were lying, my row was one of the ones skipped and when they begrudgingly came back to serve us they ignored the Chinese man sitting next to me and didn't bring him anything to drink they also refused to serve a snack when someone wanted to buy one. If I can ever fly other airlines than United I do and this experience confirms why."

Cons: "The delay...things happen though and the pilot was very thoughtful...he explained reasons:... Otherwise uneventful.."

Pros: "The flight was cheapest one available"
Cons: "Flight arrived to destination 25 minutes late, which caused 30% of flight to miss their United connecting flight. United books too short of layover times (30-40 minutes) and is notoriously late on their flights."

Pros: "Nothing"
Cons: "This flight never happened it continued to get canceled and canceled!!"

Cons: "Flight was over 2 hrs delayed so I couldn't even take the flight. Waste of my money. Paid 330 dollars and got nothing. Now United nor you guys are helping. Never again will I use this site"

Pros: "Flight once in the air went well. Service was fine/uneventful"
Cons: "Many delays and flight changes. Swap from 1 overlay of an hour to 3 overlays of about 5 hours. Really makes planning trip post flight travel a pain"

Pros: "Comfort horrible in 2nd plane"

Pros: "The Pilot and the crew did a good job of providing a smooth flight."
Cons: "This for flight to and from London to Dulles. You assign seats who are family or Husband wife separately, then when it comes to choosing a seat there no or very few options left. Your upgrade cost even for more leg room coach starts at over a $100 Even though we booked on Lufthansa, we were flying United. Food in the coach was below average and the Entertainment audio very poor. I am travelling soon again and would like a free upgrade this time and will rate your service accordingly. My travel plan this year is numerous."

Pros: "Take off and landing was 15 mins ahead of schedule."
Cons: "Legroom on the plane was cramped."