R24 793 Find Cheap Flights to Grand Bahama

When we checked in at the Siem Reap Airport in Cambodia, we were only given three boarding passes and told that we would have to check in with American when we arrived in Boston. This was a source of stress for us. After we landed in Boston, we had a long passage from Terminal E to Terminal B (American Airline ticketing counter). Because the electronic ticketing kiosks for check-in would not recognize our Confirmation Code, we had to wait for an hour in a long line where only two AA reps were taking care of Special Services passengers. In many years of both business and recreational travel, I have never had this experience. I would expect more from AA being in partnership with other airlines to do a better job with this.

Our experience on the Doha to Hyderabad segment was extremely stressful due to prolonged delays and a lack of clear communication from the airline. We were traveling as a family, including children, and the uncertainty around timing and next steps caused significant distress. There was very little proactive information provided during the delay, and we were not given clear written explanations about what was happening or how long it might take. This made it difficult to manage the situation, especially while caring for children in a transit environment. In addition, one member of our party was ultimately unable to continue travel, which added to the emotional strain and disruption of the trip. Overall, the experience highlighted gaps in communication, customer care, and handling of unexpected situations. We are sharing this feedback so that future passengers, especially families, are supported with clearer communication and better assistance during irregular operations.

I wish I knew in advance that the connecting flight was by indigo air

It was little disheartening and disappointing. Although flight staff did a good job. But customer service didn’t do anything to resolve my issue.

The service was good but the food was a NO

Excellent service. The personal adaptation of menus and the individual timing of service of them is fantastic.

Awesome hospitality, awesome staff, awesome food & awesome travel time. Thanks

The flight was delayed and one member of the crew was a bit rude. But apart from that all good.

Economy travel is really hard with no room to move especially when the person sitting beside you is an XL or XXL size person who if moving could hit your face

I was unable to pre purchase sear upgrades or internet. Their online site is not user friendly and poor. I felt singled out in customs. Seats are very small even for a small person.