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There were issues with the first segment but what really bothered me overall is that you rebooked me and put me in a seat away from my wife and then put her in another booking or boarding group. I don't like having to monitor every little thing you guys do in order to get what I paid for in the first place.

Calgary desperately needs a star alliance lounge in the transborder area for United.

Delays!!! Serious delays. I was told by a member of staff in LGA that I would miss my DEN to LAX flight connection, so I was put on a later flight. Due to delays I would have been able to have made my original flight, where I was sat in business class - seat 1A: I was put on my original flight but bumped from business - 1A to economy 33C. I want a refund for paying business class but only flying economy

Miserable. Active military on orders turned away from Lounge because not in uniform. This is completely contrary to United’s online lounge access policy. Sad that employees aren’t trained better. This is not the United Airlines my parents used to regularly fly with.

Too many canceled flights and kept my wife and I separated on alternate flights. We did not fly out of Denver. We paid a lot of money for the seats we wanted and now that money is gone and we did not sit together. That being said, the many agents were very friendly and did everything possible to help us.

3.5 hour delay known 12-16 hours before departure $15 meal vouchers which did not even cover cost of sandwich. Unable to reach agent for 1.5 hours, only then to be informed any rerouting to my destination would cost an additional $1000. Finally got rebooked on a 7.5 layover in Denver only to find out my original connecting flight was also delayed so I stood by and got on my original connection arriving only 3 hours late instead of 5 hours late. Overall journey was unnecessarily stressful and lenngthy!

When I got our tickets, my husband and I were easily able to get seats together (including a window seat). When we checked in at the airport all the seats were reset and we had to pick new ones, so we couldn’t sit together because there were only middle seats! Ugh that’s the worst. We were back so far we had to check our carry ons which was annoying because I bring an expensive camera that I don’t/cant check so I had to reorganize my items. Once we were seated on the plane we had to wait an hour to take off and they said there was some weather/air traffic in Denver but it was unclear. The lady I sat next to complained that our seats didn’t go back and we both got free complimentary snack boxes which were quite good. I wasn’t going to say anything about the seats, they were the typical uncomfortable kind. It would have been fine if the 2 hr flight hadn’t turned into 3 hrs. Not the best flight but also not the worst.

We love United Premium Plus! So comfortable without the cost of Polaris Club. The crew was so attentive and friendly!!

Horrible, the flights kept delaying, so it is obvious that we won't be able to make it to the next connection. No easier/real agent on site to help you figure this out. UA agent on other counters refuse to assist you and direct us to use the QR code/call customer service. So inefficient and poor. While technology seems convenient, but it's not the best interest/experience for customers need help while there is active issue need assistance.

Not worth the price of premium class ticket paid, felt more like steerage.

Overall flight experience was good. Unfortunately our process getting to our flight was a hit or miss. Our flight was delayed perhaps for the best as getting from terminal to terminal is very long and security had problems with the machines that delayed us getting to our flight. Heathrow security could care-less that you have a flight you are about to miss!

Access to movies was nice, food not bad, and landing was smooth. Cramming us in like sardines is not fun. A little more space to bend down to get a bag or not touch my neighbors arm because we’re so close would be better for a 9 hour flight. Whomever designed the seating and you, who bought these planes, clearly are NOT interested in customers’ comfort. So stop pretending you do. Also, if you want traveler’s to check their bags so there is space to store carry one, don’t charge so much to check baggage. Seriously?!

Horrible. Crew is not helpful. Lounge is sub standard and overcrowded. Getting to your plane is underwhelming “via a bus”. Worst experience I have had.

I had to wait for 10 hours at the airport and no hotel accommodation was provided. That sucks big time.

They can't seem to deliver a delayed bag in less than a week. Is this the 19th century?

We're waiting an BA flight being operated from London to Raleigh

Could be better in all aspects. Poor communication. Rude staff

The seats are comfortable enough, but the layout in business is wacky. The boarding process is disorganized. The flight attendants are friendly enough, but the food and snacks are sub par.

Crew was great. Food definitely top 10% for airline food. Seat was comfortable and legroom was good, BUT the seats were too close together and I was touching arms with the guy next to me the entire flight. Also, I had an aisle seat, and although my arm was pulled right up to my side, I was bumped by passengers and crew at least 6x. I'm looking into business class next time. One last note: the whole British-AA airlines partnership thing was confusing. In 2024 this should be seamless, and passengers shouldn't need this # for BA and that # for AA. There should be a single unified way of messaging from the airlines and checking things for the passengers.

The flight booked from jfk to Raleigh was pointless. There is no way to make that connection flight although the employees tried their best for us to make it on time. I had to wait 6 hours for another flight