Provincetown hotels near MacMillan Pier

Cons: Would have liked to have been on the water.

Cons: The beds and pillows were not very comfortable.

Cons: Made reservation using your website online. When I arrived at the hotel less than 26 minutes after the reservation was made., the hotel desk staff Jen, told me she did not have the reservation and to wait a moment. We sat in a very pleasant Lobby had a cup of complementary coffee and waited, less than a few moments later, Jen said here's the reservation but you've made it for Sunday night not for tonight Saturday. I told her we would not be here Sunday night and did not know how that had to happen. She said we could have the room for the night but it was twice the price of what was booked online. It was unaffordable for me and I asked if it would be possible to just cancel the reservation, as it was an obvious error and the reservation had just been made. She was very nice and told me I would need to call kayak and she would take care of it on our end. We thanked her left and found other accommodations. On Monday I saw there was a charge to my credit card account from Colony cape inn, when I called the hotel on Monday and spoke to Mis Sheila she told me there would be no refund and was very rude and almost hostile. I explained exactly what it happened with making the reservation what the mistake was all the circumstances. She said there would be no refund of my deposit and she would have the general manager call me. He did a short time later his name was Steve and he was equally as rude and hostile. he told me several times that I needed to be more careful when making reservations and that this whole affair was my fault therefore the hotel should incur no cost. When I said we had hardly prevented them from RI renting the room as it had been such a short. Of time between the reservation and the cancellation, he told me that hotel had incurred a significant expense just using my credit card and now having to refund the deposit. I told him I would pay that amount and ask how much it was, all he would say was it was a significant amount. He ended the conversation by telling me I may have to wait up to 7 days for the refund. I was not expecting any refund but remarkably on Wednesday the money had been refunded. I don't know how the reservation mistake happened but it was a very upsetting experience and sure took a lot of time and aggravation to straighten out

Cons: If you lack a car, it's a mile to walk to downtown. Would have appreciated more flexibility from staff on checkout time and use of pool after checkout.

Cons: A little pricey for the room

Cons: The fire pit was broken which was very disappointing

Cons: Nothing. We loved it.

Cons: The music from the club in the basement level resonates up through the hotel. Wish there was better sound proofing/ insulation to buffer the noise.

Cons: Breakfast was minimal. Bread, muffins and bagels seemed store bought not freshly made. Also available was small selection of fruit, cereals and boiled eggs. Coffee and tea obviously but no orange juice only cranberry juice. Location at top of hill could be difficult for less able bodied patrons(no elevator either)

Cons: Like lots of places in Ptown the walls are paper thin. You can hear the other guests as if they are in your room. The water pressure in the bathroom was so low that it was nearly impossible to rinse off when showering. I would stay here again if it was in one of the separate cottages and not in a room.

Cons: The room was extremely small, Terrible experience with a small baby (they should have warned us). The mattress was poor quality and not comfy.The internet connection did not worked at all the first night and there was no one to help us at the office (they close at 6pm).

Cons: The room was very nice with a great view but my boyfriend ended up sleeping on the couch because the bed was so uncomfortable. We paid almost $300 for a full size Murphy bed.

Cons: beach area - filthy water and sand, no place to sit ; wifi reception spotty, NO AC !!!

Cons: Customer service was kinda mean Room was cramped Wasn't near walking distance of anything fun