Best Playa del Carmen resorts
This family-friendly Xpu-Ha property is within 1 mi (2 km) of Ecopark Kantun Chi and Xpu-ha Beach. Dolphin Discovery is 2 mi (3.3 km) away.
Overall 9,7 Excellent
Based on 9 909 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
8,8
Pros: Grounds were beautiful
Okay
5,1
Excellent
10,0
Pros: The attention given by staff!!!!
Good
7,5
Pros: It`s a very beautiful resort. lot to do.
Good
7,7
Pros: Staff was always cleaning
Excellent
9,2
Pros: Overall, my family and I had a great time
Excellent
10,0
Pros: Variety of food was awesome and so were the juices. We especially liked the restaurants. Service was great and lots of smiles. Very clean.
Excellent
8,8
Pros: The restaurant buffet offers a lot of variety. Even though the cooking is on a large scale the food is still tasty. The "standard" room at Tropical was lovely - very big with a lot of storage space, quality furniture and a comfy bed. They clean every morning and stack up your fridge with beverages. The entire staff is very kind and helpful making you feel at ease all of the time. We were impressed by the cleaness of the facilities - it's a huge resort and it's good to know that they are constantly taking care of it, otherwise things would quickly start to go south. If you're looking for a few days of complete relaxation, just enjoying yourself by the sea and beach then Barcelo is the place to go.
Details
Reviews
Overall 9,7 Excellent
Based on 9 909 reviews
Service
9,8
Vibe
9,7
Amenities
9,5
Food
9,5
Pool
9,1
Location
9,0
Wellness
8,8
Breakfast
8,3
Room
6,8
WiFi
5,9
Location
9,2
Amenities
9,1
Beach
9,1
Food
9,0
Pool
8,7
Service
8,6
Cleanliness
6,9
Room
5,5
Amenities
9,7
Service
9,6
Vibe
9,5
Food
9,5
Location
9,1
Cleanliness
7,0
Room
6,5
8,8 Excellent
Pros: Grounds were beautiful
Cons: Room
5,1 Okay
Pros:
Cons: Uncomfortable beds
Horrible food
Unfriendly staff
10,0 Excellent
Pros: The attention given by staff!!!!
Cons:
7,5 Good
Pros: It`s a very beautiful resort. lot to do.
Cons: I thought the food at the buffet was average at best, could have been a lot better
7,7 Good
Pros: Staff was always cleaning
Cons: Had a couple housekeeping issues, only have two choices for beer
9,2 Excellent
Pros: Overall, my family and I had a great time
Cons: I wasn't aware that you had to wear formal clothing to attend different restaurant.
10,0 Excellent
Pros: Variety of food was awesome and so were the juices. We especially liked the restaurants. Service was great and lots of smiles. Very clean.
Cons: Would like less oil used for cooking. Would like colder milk.
8,8 Excellent
Pros: The restaurant buffet offers a lot of variety. Even though the cooking is on a large scale the food is still tasty. The "standard" room at Tropical was lovely - very big with a lot of storage space, quality furniture and a comfy bed. They clean every morning and stack up your fridge with beverages. The entire staff is very kind and helpful making you feel at ease all of the time. We were impressed by the cleaness of the facilities - it's a huge resort and it's good to know that they are constantly taking care of it, otherwise things would quickly start to go south. If you're looking for a few days of complete relaxation, just enjoying yourself by the sea and beach then Barcelo is the place to go.
Cons: The biggest and more or less only downside was that you need to pay 20$ for the wifi per day.
This family-friendly Xpu-Ha property is within 1 mi (2 km) of Ecopark Kantun Chi and Xpu-ha Beach. Dolphin Discovery is 2 mi (3.3 km) away.
Enjoy the jungles mystique and endless ocean views at this resort for all ages. Discover a different side of the Mexican Caribbean in the Zen Grand Ambiance surrounded by pristine jungle, or opt for ocean breezes in the Ambassador Ambiance. Explore the entire resort with its SE Spa and have family-friendly restaurants; adults are invited to enjoy the Grand Class Ambiances three additional restaurants and infinity pool as well. Visit the Kids Clubs and Teens Club, go on an Eco-tour, play mini
Overall 9,6 Excellent
Based on 1 861 reviews
All reviews
- All reviews
- Families
Excellent
10,0
Pros: The property was clean and well kept. The views are spectacular.
Excellent
8,8
Pros: Restaurants and food in general were excellent. Staff was very friendly and made us feel valued and at home.
Excellent
9,6
Pros: The service was outstanding
Excellent
9,7
Excellent
10,0
Pros: Beautiful surroundings, everything was excellent. Very clean and well maintained.
Excellent
8,0
Pros: pool, food...
Excellent
10,0
Pros: The service and smiling staff were beyond compare! Fast efficient friendly. The food was so delicious and almost too beautiful to eat. Everything was exemplary
Excellent
9,6
Pros: This is the best hotel in Mexico, of course it is a bit expensive! The staff always willing to help and make it the best experience! The food is unbeatable I recommend the "Cocina de Autor" restaurant!
Excellent
9,6
Pros: Grand Velas Riveria Maya has fantastic facilities all around, with gorgeous pools and the best beach area I've ever visited. The service was impeccable (shout-outs to Bayron in the Zen Grand; Jorge, Ana, and Omar at Chaka, & Dafne and Alexander at the beach, who each went above and beyond), and we felt pampered and at ease for the entirety of our stay. The only spa service we booked was the water ceremony, but it was amazing, and we would've gladly stayed twice as long as we did (about 2 hours) but for our dinner plans. The main reason we chose this resort over other all-inclusive options in PDC, Tulum, and Cancun was the food's reputation, and it was absolutely the right choice. Breakfasts at Chaka and lunches at Azul were amazing, and our dinners (2x Cocina de Autor, Piaf, and Sen Lin) were truly great, too. Next time we do all-inclusive, this place is a no-brainer. Taking everything into account, though, it will be difficult to visit any other property in the area, despite the fact that we love exploring areas outside of resorts and having dozens of dining and drinking options. The overall experience offered by Grand Velas is second-to-none, and we'll be looking forward to visiting again as soon as possible.
Excellent
8,8
Pros: Food was great. Room and accommodations fantastic .
Details
Reviews
Overall 9,6 Excellent
Based on 1 861 reviews
Bar
9,6
Amenities
9,5
Food
9,5
Service
9,4
Room
9,4
Comfort
9,4
Vibe
9,3
Pool
9,3
WiFi
9,3
Location
9,0
Breakfast
8,8
Wellness
8,6
Service
9,6
Amenities
9,5
Food
9,3
Room
9,3
Location
9,2
Vibe
9,2
Beach
5,8
10,0 Excellent
Pros: The property was clean and well kept. The views are spectacular.
Cons: There was nothing not to like!
8,8 Excellent
Pros: Restaurants and food in general were excellent. Staff was very friendly and made us feel valued and at home.
Cons: A lot of sea weed in the ocean somewhat spoiled beach experience. The description of the services on booking.com and real offer did not match.
9,6 Excellent
Pros: The service was outstanding
Cons: Nothing
9,7 Excellent
Pros:
Cons: The sargaso (algae) invading the beach and the ocean, Mosquitos .
10,0 Excellent
Pros: Beautiful surroundings, everything was excellent. Very clean and well maintained.
Cons: None
8,0 Excellent
Pros: pool, food...
Cons:
10,0 Excellent
Pros: The service and smiling staff were beyond compare! Fast efficient friendly. The food was so delicious and almost too beautiful to eat. Everything was exemplary
Cons: Not one thing I didn't like.
9,6 Excellent
Pros: This is the best hotel in Mexico, of course it is a bit expensive! The staff always willing to help and make it the best experience! The food is unbeatable I recommend the "Cocina de Autor" restaurant!
Cons:
9,6 Excellent
Pros: Grand Velas Riveria Maya has fantastic facilities all around, with gorgeous pools and the best beach area I've ever visited. The service was impeccable (shout-outs to Bayron in the Zen Grand; Jorge, Ana, and Omar at Chaka, & Dafne and Alexander at the beach, who each went above and beyond), and we felt pampered and at ease for the entirety of our stay. The only spa service we booked was the water ceremony, but it was amazing, and we would've gladly stayed twice as long as we did (about 2 hours) but for our dinner plans. The main reason we chose this resort over other all-inclusive options in PDC, Tulum, and Cancun was the food's reputation, and it was absolutely the right choice. Breakfasts at Chaka and lunches at Azul were amazing, and our dinners (2x Cocina de Autor, Piaf, and Sen Lin) were truly great, too. Next time we do all-inclusive, this place is a no-brainer. Taking everything into account, though, it will be difficult to visit any other property in the area, despite the fact that we love exploring areas outside of resorts and having dozens of dining and drinking options. The overall experience offered by Grand Velas is second-to-none, and we'll be looking forward to visiting again as soon as possible.
Cons: The live music during dinners at Cocina de Autor, Sen Lin, and Piaf was pretty cheesy (think clarinets playing Sweet Child of Mine and harps playing the theme from Titanic). The quality of the food, service, and rest of the environs more than made up for it, but management should consider better live options (chill jazz would suffice) or curated playlists. For the money, I expected a slightly better beverage program. The liquor choices are very good, but having cocktail menus (and, preferably, different menus for different bars) at areas other than the beach service bar would be nice, and a tiki bar on the beach would be amazing. In the end, I sipped mostly straight tequila (all great stuff). So, some small areas for improvement, but we absolutely loved our stay overall.
8,8 Excellent
Pros: Food was great. Room and accommodations fantastic .
Cons: The ocean at the beach area was rocky and shallow. Need to wear water shoes to go in. Policy on no reserving pool chairs not followed by many guests
Enjoy the jungles mystique and endless ocean views at this resort for all ages. Discover a different side of the Mexican Caribbean in the Zen Grand Ambiance surrounded by pristine jungle, or opt for ocean breezes in the Ambassador Ambiance. Explore the entire resort with its SE Spa and have family-friendly restaurants; adults are invited to enjoy the Grand Class Ambiances three additional restaurants and infinity pool as well. Visit the Kids Clubs and Teens Club, go on an Eco-tour, play mini
Dance your soul to the Caribbean breeze and be swept away by pristine coastlines in this bounty of freshwater lagoons and mangroves, natural dunes, intricate coral reefs and the famed Riviera Maya coast. Banyan Tree Mayakoba is a premium resort that blend s Asian hospitality with the idyllic passion of Mexico. Nestled within the private gated integrated resort development of Mayakoba, immerse yourself in untouched nature.
Overall 9,6 Excellent
Based on 746 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
10,0
Pros: Everything! The location, the amazing considerate and friendly staff, the privacy, the amenities, the whole experience just staying at Banyan Tree Mayakoba was amazing! You MUST try the Haab experience, it was an amazing experience. Also, FYI the hotel offers free professional photo sessions which you only need to pay for the actual photos(we were bummed that no one told us we would’ve liked to try it).
Excellent
10,0
Pros: Everything about this resort was amazing and exceeding our expectations. We will be back.
Excellent
10,0
Pros: Outstanding service and attention to detail. Super friendly staff. Impeccable hotel grounds and facilities. Very good food.
Excellent
10,0
Pros: Everything but prices for food. All inclusive me next time.
Excellent
10,0
Pros: We really enjoyed our stay at the Banyan tree. It was so peaceful and homey. The staff was wonderful. We were pampered and taken care of from the moment we stepped on the property. The villa was well cleaned and attended to during our stay.
Excellent
8,5
Pros: Great service
Excellent
10,0
Pros: Every thing
Excellent
9,7
Pros: Great staff. Great rooms. Loved the bikes. Private pool and spa were awesome...
Details
Reviews
Overall 9,6 Excellent
Based on 746 reviews
Vibe
9,7
Wellness
9,7
Service
9,6
Comfort
9,5
Room
9,1
Amenities
8,8
Location
8,4
Breakfast
7,6
Cleanliness
5,2
Value
3,6
Service
9,7
Amenities
8,7
Room
8,6
Location
8,6
Service
9,5
Room
9,0
Amenities
8,8
Food
6,9
10,0 Excellent
Pros: Everything! The location, the amazing considerate and friendly staff, the privacy, the amenities, the whole experience just staying at Banyan Tree Mayakoba was amazing! You MUST try the Haab experience, it was an amazing experience. Also, FYI the hotel offers free professional photo sessions which you only need to pay for the actual photos(we were bummed that no one told us we would’ve liked to try it).
Cons: I wish there was an all inclusive package, not sure if there is. Also, it wasn’t clear to us that the food stations(french toast, omelette, quesadilla stations) at the breakfast buffet were not included in the price of the breakfast buffet.
10,0 Excellent
Pros: Everything about this resort was amazing and exceeding our expectations. We will be back.
Cons:
10,0 Excellent
Pros: Outstanding service and attention to detail. Super friendly staff. Impeccable hotel grounds and facilities. Very good food.
Cons: Only 1 thing: The villa pool could have been cleaner.
10,0 Excellent
Pros: Everything but prices for food. All inclusive me next time.
Cons: 15 dollar tacos was a stretch. I rush there were more food options locally available.
10,0 Excellent
Pros: We really enjoyed our stay at the Banyan tree. It was so peaceful and homey. The staff was wonderful. We were pampered and taken care of from the moment we stepped on the property. The villa was well cleaned and attended to during our stay.
Cons: Prices of the restaurants were quite pricey and the food wasn’t really worth it.
8,5 Excellent
Pros: Great service
Cons: It’s not as clean as an American would come to expect from a hotel...
10,0 Excellent
Pros: Every thing
Cons: The prices for the food
9,7 Excellent
Pros: Great staff. Great rooms. Loved the bikes. Private pool and spa were awesome...
Cons: Food is pricey. places to visit outside the resort are further away. Beach is small and has huge sand bars
Dance your soul to the Caribbean breeze and be swept away by pristine coastlines in this bounty of freshwater lagoons and mangroves, natural dunes, intricate coral reefs and the famed Riviera Maya coast. Banyan Tree Mayakoba is a premium resort that blend s Asian hospitality with the idyllic passion of Mexico. Nestled within the private gated integrated resort development of Mayakoba, immerse yourself in untouched nature.
Nestled on the beach, this Playa del Carmen hotel is within 3 mi (5 km) of El Manglar Golf Course and Maroma Beach. Dr. Alfredo Barrera Marin Botanical Garden and Tres Rios Ecopark are also within 9 mi (15 km).
Overall 9,3 Excellent
Based on 2 760 reviews
All reviews
- All reviews
- Couples
- Families
Excellent
10,0
Pros: At Valantin they maintain the beach in front of the resort making your day time options endless. We spent as much or more time at the beach as we did at the beautiful pools. The walking areas on the resort were lined with trees creating a peaceful shaded walk everywhere we went. The rooms in Dona Isabel (building 1) have back patios facing the woods, making our space feel private and secluded.
Excellent
10,0
Pros: It wonderful, amazing place!! Love everything!!!
Excellent
10,0
Pros: It was our 5th year anniversary and we were treated very nice. We loved the everything about the resort, especially the staff. The staff was made it very comfortable and pleasant for us. The restaurants and entertainment was awesome.Planning another trip.
Excellent
9,0
Pros: Consistent appeal and upkeep.
Excellent
10,0
Pros: Beautiful property, friendly staff, very accommodating.
Excellent
10,0
Pros: I love this resort and the staff is amazing, Love the upgraded food and liquor ... Love the pools
Excellent
10,0
Pros: Value for money, good services and great room
Excellent
10,0
Pros: Lots of activities, great food, entertaining staff, and adult beverages
Excellent
9,6
Pros: Everything
Excellent
10,0
Pros: Amazing. Just amazing. The beach, pool, restaurants. Valentin never disappoints.
Excellent
10,0
Pros: Beach, pool, food,
Excellent
9,0
Pros: 2nd time was as great as the first. Staff to food to other customers were all great.
Details
Reviews
Overall 9,3 Excellent
Based on 2 760 reviews
Amenities
9,2
Service
9,0
Vibe
8,9
Comfort
8,8
Room
8,7
Location
8,7
Food
8,6
Breakfast
7,4
WiFi
7,3
Amenities
9,4
Comfort
9,2
Room
9,1
Food
9,0
Cleanliness
8,9
Service
8,7
Location
8,5
Breakfast
7,9
Amenities
9,3
Service
9,3
Pool
9,2
Location
8,5
Room
8,1
Food
8,0
10,0 Excellent
Pros: At Valantin they maintain the beach in front of the resort making your day time options endless. We spent as much or more time at the beach as we did at the beautiful pools. The walking areas on the resort were lined with trees creating a peaceful shaded walk everywhere we went. The rooms in Dona Isabel (building 1) have back patios facing the woods, making our space feel private and secluded.
Cons:
10,0 Excellent
Pros: It wonderful, amazing place!! Love everything!!!
Cons: We love it and we will be back soon!
10,0 Excellent
Pros: It was our 5th year anniversary and we were treated very nice. We loved the everything about the resort, especially the staff. The staff was made it very comfortable and pleasant for us. The restaurants and entertainment was awesome.Planning another trip.
Cons: Nothing at all. We Loved the resort.
9,0 Excellent
Pros: Consistent appeal and upkeep.
Cons: I wish it's wifi was available while on its beach.
10,0 Excellent
Pros: Beautiful property, friendly staff, very accommodating.
Cons: I was unsure at first about the size of the resort because the resort map makes everything look so far away, but it’s not drawn to scale and luckily everything is easily accessible while not feeling too small.
10,0 Excellent
Pros: I love this resort and the staff is amazing, Love the upgraded food and liquor ... Love the pools
Cons:
10,0 Excellent
Pros: Value for money, good services and great room
Cons: Nothing
10,0 Excellent
Pros: Lots of activities, great food, entertaining staff, and adult beverages
Cons: Would have been nice to have a coffee bar.
9,6 Excellent
Pros: Everything
Cons: Mosquitos!!
10,0 Excellent
Pros: Amazing. Just amazing. The beach, pool, restaurants. Valentin never disappoints.
Cons:
10,0 Excellent
Pros: Beach, pool, food,
Cons: Na
9,0 Excellent
Pros: 2nd time was as great as the first. Staff to food to other customers were all great.
Cons: Nothing
Nestled on the beach, this Playa del Carmen hotel is within 3 mi (5 km) of El Manglar Golf Course and Maroma Beach. Dr. Alfredo Barrera Marin Botanical Garden and Tres Rios Ecopark are also within 9 mi (15 km).
Located in Playacar, this beachfront property is next to a golf course and within 3 mi (5 km) of Playacar Golf Club, Quinta Avenida, and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach Club are also within 3 mi (5 km).
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Overall 9,2 Excellent
Based on 8 298 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
9,4
Pros: The restaurants are excellent, Buffet is good, Great beach, big facility that is family oriented, Staff are nice work very hard to keep the place Running, Beds are comfortable. overall its a good value for the price
Excellent
9,4
Pros: All inclusive it’s great, the restaurants, the bar, the atention the employees are excelent they give great service and are very polite. The shows. Very clean and the room I had was great.
Excellent
8,0
Pros: Tonight Shows
Enviroment - family time and party time.
Good
6,3
Pros: The restaurants were great. Large selection.
Okay
4,0
Good
7,5
Pros: Most of staff very friendly Hotel takes care about seaweed Decent food Nice gardens
Excellent
10,0
Pros: Loved it here, we didn’t have to leave the resort everything was inside and the staff were so lovely! Would highly recommend this place, I came here w my friends but can’t wait to bring my family here.
Poor
1,0
Pros: Huge territory, nice cocktails
Excellent
10,0
Pros: Everything.
Excellent
10,0
Pros: Amazing stuff, very welcoming, warm and friendly. Great food and variety. Beautiful beach.
Good
7,9
Pros: We’ve been before. And almost everything as excellent as before.
Okay
4,0
Pros: The staff were great. The beach was fantastic. Drinks were in full size cups and there was some premium liquor.
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Details
Reviews
Overall 9,2 Excellent
Based on 8 298 reviews
Breakfast
9,0
Service
9,0
Vibe
8,7
Food
8,7
Amenities
8,1
Bar
8,1
Location
8,1
Room
6,9
WiFi
2,9
Beach
8,0
Food
7,7
Amenities
7,5
Location
7,3
Service
6,9
Cleanliness
5,6
Room
5,1
Service
8,8
Food
8,7
Amenities
8,3
Location
7,9
Cleanliness
6,0
Room
5,7
9,4 Excellent
Pros: The restaurants are excellent, Buffet is good, Great beach, big facility that is family oriented, Staff are nice work very hard to keep the place Running, Beds are comfortable. overall its a good value for the price
Cons: Stayed in the family section close to the beach the Rooms a bit outdated, Air condition is weak, bathrooms need remodeling.
you have to be early or make reservations to restaurants otherwise its a long wait, The Golf cart transportation can take time to show up and unfortunately most people don't respect who was waiting first.
9,4 Excellent
Pros: All inclusive it’s great, the restaurants, the bar, the atention the employees are excelent they give great service and are very polite. The shows. Very clean and the room I had was great.
Cons: Because of an employée mistake in El Gaucho restaurant we end up paying an expensive( $40us ) bottle of wine .
8,0 Excellent
Pros: Tonight Shows
Enviroment - family time and party time.
Cons: Beverages sometimes are not good in all inclusive.
6,3 Good
Pros: The restaurants were great. Large selection.
Cons: Too big, not enough trams running. If you have any children under 18, like older teenagers (16,17) you’re stuck in the “family” side. It’s not cool being on vacation and having to hear other people’s 0-6 year olds throwing temper tantrums and screaming. Also, if you’re on the “family” side you can’t enjoy the night life perks because the trams stop at 12, which means your walking a long distance after consuming alcohol in the dark just to get back to your room. We missed out on a lot of cool things being on the “family side”. I love Sandos, I’ve never had any problems with the other locations, this one just wasn’t my favorite. We didn’t get our “welcome” drink, it’s a Sandos tradition. We also would not be moved to another Sandos. I was willing to pay whatever the difference was just to have an enjoyable stay but was told it wasn’t an option. We didn’t like the buffet area, our table was given away to another group of people and our waitress never acknowledged or brought us our silverware when seated.
4,0 Okay
Pros:
Cons: Service
7,5 Good
Pros: Most of staff very friendly Hotel takes care about seaweed Decent food Nice gardens
Cons: Family zone very busy The hotel rather should be marked as for adults only as many facilities are adults only Breakfast facilities should be clean
10,0 Excellent
Pros: Loved it here, we didn’t have to leave the resort everything was inside and the staff were so lovely! Would highly recommend this place, I came here w my friends but can’t wait to bring my family here.
Cons:
1,0 Poor
Pros: Huge territory, nice cocktails
Cons: Wet bed everyday. We asked to change blankets and pillows, but there was no reaction from stuff. had to sleep on moist stinky bed. Husband got poisoned from their food. Also very bad internet everywhere. Definitely don't worth the money.
10,0 Excellent
Pros: Everything.
Cons: Nothing.
10,0 Excellent
Pros: Amazing stuff, very welcoming, warm and friendly. Great food and variety. Beautiful beach.
Cons: Regular family rooms are about 10-15 min walk from the beach. It's very humid, so might be a good idea to ask for a dehumidifier.
7,9 Good
Pros: We’ve been before. And almost everything as excellent as before.
Cons: Family section has been moved as far from the beach areas as possible as they have increased the size of the adults only area and the royal Elite area is in the beach and brand new. Everyone can use the general and family pools but royal elite and adults areas are off limits. Mexican a la carte restaurant was disappointing this time round.
4,0 Okay
Pros: The staff were great. The beach was fantastic. Drinks were in full size cups and there was some premium liquor.
Cons: THE WALK. They gave us a"free upgrade" but put us over a mile from the beach. The said they have golf carts but there are 400 rooms back there and 3 carts that hold 6 people each. At one point we had to wait an hour for a ride. All activities are near the beach so we didn't end up doing very much. The first day of our vacation we walked 16,000 steps, this is not what we wanted our beach trip to be.
Located in Playacar, this beachfront property is next to a golf course and within 3 mi (5 km) of Playacar Golf Club, Quinta Avenida, and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach Club are also within 3 mi (5 km).
Nestled on the beach, this Playacar property is within 2 mi (3 km) of Paseo del Carmen, Quinta Avenida, and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Playacar Golf Club are also within 2 mi (3 km).
Overall 9,2 Excellent
Based on 3 210 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
Excellent
10,0
Pros: Everything!! The food, the activities, the kids club, the hotel itself, but above all- the amazing staff!!
Okay
5,0
Pros: - The resort is located directly on the beach and has a beautiful tropical garden with animals. - The pool was spacious.
Excellent
8,8
Pros: The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs.
Good
7,5
Pros: Great pools, opportunity to get a Bali bed for free if you get up early enough.
Excellent
9,2
Pros: Living in the forest is awesome! Animals is everywhere.Kids love it. The buffet is great. The staffs is very friendly.
Excellent
8,8
Pros: Food selection good a few more healthy options would be nice.
Excellent
10,0
Pros: The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch.
Excellent
9,7
Pros: The Iberostar Tucan / Quetzal is one of my favorite resorts in the Mexican Rivera Maya. The dining buffets are fine, and there's always some food offered that you've never tried. It's fun to experiment with new tastes. This was my fourth visit. The staff are very courteous and speak several languages. The fun begins with the jungle in the center of the resort. A large canopy of trees with well lit winding paths takes you from your room to the waterfront pools. New additions this year included a balcony overlooking the flamingo pond, a boardwalk in the center of the jungle, and a new waterfall with Mayan statues hidden in the rocks. The wild animals living in the jungle run free and appear tame, but you are warned not to feed them.
Peacocks are everywhere, and you can get some great photos of the males spreading out their huge feathers. If you stay near buildings 14 and 13 expect to have howler monkeys swinging through the treetops to get to their feeding areas. They wake up at dawn with ferocious howls that remind you that, yes, you are far from home and now in a tropical paradise.
Excellent
10,0
Pros: The beach and pool are amazing and HUGE! The food in the restaurants was excellent. The food at the buffet was good. They did a great job of trying to include foods at the buffet that would appeal to guests from all countries, and it gave us a chance to try different foods that we would never typically order in a restaurant. There were always snacks and ice cream available by the pool, which was great. The entertainment staff, Star Friends, was amazing! They work around the clock to entertain the guests and always seem to have activities, games, or shows going on that are actually entertaining, whether you're participating or just watching. The nightly shows were a bit hit or miss, but they get an A+ for effort and enthusiasm. For some of the shows, they brought in professional dancers or entertainers and those were excellent. Our room was spacious and comfortable. The refrigerator was restocked daily with water, soda, and beer. The drinks were weak, but we liked that since we could drink all day at the beach and all night at the bars without being too affected by the alcohol! The disco was a great place to listen to music and relax at night after the shows. It wasn't very busy when we were there, but the bartenders were amazing and so friendly! We never felt pressured to tip anyone, and they almost seemed surprised when we did tip them. Overall, our trip was amazing!
Good
6,3
Pros: I liked the beaches.
Details
Reviews
Overall 9,2 Excellent
Based on 3 210 reviews
Pool
9,4
Location
9,1
Service
9,0
Food
8,2
WiFi
8,2
Breakfast
7,4
Room
7,2
Pool
9,6
Service
9,4
Location
9,1
Cleanliness
8,6
Room
7,8
Breakfast
7,3
Pool
9,3
Service
9,3
Location
9,3
Beach
9,0
Food
8,5
Breakfast
7,7
Room
6,6
Pool
9,5
Location
9,2
Beach
8,9
Service
8,8
Food
8,4
Room
6,7
10,0 Excellent
Pros: Everything!! The food, the activities, the kids club, the hotel itself, but above all- the amazing staff!!
Cons:
5,0 Okay
Pros: - The resort is located directly on the beach and has a beautiful tropical garden with animals. - The pool was spacious.
Cons: - We didn't have an incredible experience with a couple of staff members who were unhelpful and sometimes downright rude. - The quality of the food was poor and at the best times below average even in the restaurants where we booked dinner. - The quality of the alcohol was poor. - There seemed to be constant exception to the all inclusive stay which were quite restrictive. - The rooms were quite aged and even the bed covers were old and scratchy/itchy.
8,8 Excellent
Pros: The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs.
Cons: The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.
7,5 Good
Pros: Great pools, opportunity to get a Bali bed for free if you get up early enough.
Cons: The only A/C's areas (outside of some of the a la carte restaurants) were my room and the sports bar next door. Also, the app is useless for making dinner reservations.
9,2 Excellent
Pros: Living in the forest is awesome! Animals is everywhere.Kids love it. The buffet is great. The staffs is very friendly.
Cons: The fridge in our room does not work.
8,8 Excellent
Pros: Food selection good a few more healthy options would be nice.
Cons: Staff not used to solo female travellers. I was constantly asked where my husband was and they had a problem providing a table in the Restaurant for just one person. No proper policing of use of sunbeds at pool or beach. Towels left out before 7 am.
10,0 Excellent
Pros: The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch.
Cons: Nothing I would change
9,7 Excellent
Pros: The Iberostar Tucan / Quetzal is one of my favorite resorts in the Mexican Rivera Maya. The dining buffets are fine, and there's always some food offered that you've never tried. It's fun to experiment with new tastes. This was my fourth visit. The staff are very courteous and speak several languages. The fun begins with the jungle in the center of the resort. A large canopy of trees with well lit winding paths takes you from your room to the waterfront pools. New additions this year included a balcony overlooking the flamingo pond, a boardwalk in the center of the jungle, and a new waterfall with Mayan statues hidden in the rocks. The wild animals living in the jungle run free and appear tame, but you are warned not to feed them.
Peacocks are everywhere, and you can get some great photos of the males spreading out their huge feathers. If you stay near buildings 14 and 13 expect to have howler monkeys swinging through the treetops to get to their feeding areas. They wake up at dawn with ferocious howls that remind you that, yes, you are far from home and now in a tropical paradise.
Cons: A surprise this time was the renovation of one of the buffet restaurants, what was once an intimate rustic buffet is now a separated modern glass and steel food service area with a longer walk to your table. I preferred the rustic design but was told Iberostar plan to remodel the other buffet restaurants with the same bright white modern sterile design.
10,0 Excellent
Pros: The beach and pool are amazing and HUGE! The food in the restaurants was excellent. The food at the buffet was good. They did a great job of trying to include foods at the buffet that would appeal to guests from all countries, and it gave us a chance to try different foods that we would never typically order in a restaurant. There were always snacks and ice cream available by the pool, which was great. The entertainment staff, Star Friends, was amazing! They work around the clock to entertain the guests and always seem to have activities, games, or shows going on that are actually entertaining, whether you're participating or just watching. The nightly shows were a bit hit or miss, but they get an A+ for effort and enthusiasm. For some of the shows, they brought in professional dancers or entertainers and those were excellent. Our room was spacious and comfortable. The refrigerator was restocked daily with water, soda, and beer. The drinks were weak, but we liked that since we could drink all day at the beach and all night at the bars without being too affected by the alcohol! The disco was a great place to listen to music and relax at night after the shows. It wasn't very busy when we were there, but the bartenders were amazing and so friendly! We never felt pressured to tip anyone, and they almost seemed surprised when we did tip them. Overall, our trip was amazing!
Cons: This did not bother me, but it is not a fancy "luxury" resort, so people with extremely high standards or expensive taste might want to stay elsewhere.
6,3 Good
Pros: I liked the beaches.
Cons: Nice n clean.
Nestled on the beach, this Playacar property is within 2 mi (3 km) of Paseo del Carmen, Quinta Avenida, and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Playacar Golf Club are also within 2 mi (3 km).
Natural luxury. Enjoy five distinct ecosystems within 240 acres of tropical forest intersected by crystal clear waterways and surrounded by a pristine Caribbean shoreline. Fairmont Mayakoba is located 40 miles south of Cancun near Playa del Carmen, in Mex ico's fabled Riviera Maya. This AAA-5 Diamond and Rainforest Alliance verified resort offers the flexibility of room only and Inclusive plans. Savor Fairmont Mayakoba's culinary era in renovated restaurants.
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Overall 9,1 Excellent
Based on 4 999 reviews
All reviews
- All reviews
- Families
- Couples
- Business
Excellent
9,6
Pros: Everything it was beautiful
Excellent
9,6
Pros: Access to bikes for all hotel guest was a great way to get around.
Excellent
8,3
Pros: Comfortable beds
Excellent
10,0
Pros: The property is large but just amazing. The waterways make this place very special. The staff are top notch. Toiletries are divine. Having water sup boards and kayaks add so much.
Excellent
10,0
Pros: In general , the stay was good , the people in the service was excellent
Good
6,0
Pros: Tranquil location Food was good
Details
Reviews
Overall 9,1 Excellent
Based on 4 999 reviews
Amenities
8,8
Service
8,8
Breakfast
8,4
Location
8,4
Room
8,2
Comfort
7,8
WiFi
6,7
Value
5,1
Vibe
8,9
Service
8,6
Amenities
8,4
Location
8,4
Room
8,3
Breakfast
8,0
Food
7,5
Value
5,4
Service
8,8
Breakfast
8,5
Room
8,4
Location
8,2
Food
7,7
Value
5,1
Amenities
9,2
Service
8,6
Breakfast
8,4
Location
8,4
Room
7,7
Value
5,2
9,6 Excellent
Pros: Everything it was beautiful
Cons:
9,6 Excellent
Pros: Access to bikes for all hotel guest was a great way to get around.
Cons:
8,3 Excellent
Pros: Comfortable beds
Cons: Air conditioning wasn’t good
10,0 Excellent
Pros: The property is large but just amazing. The waterways make this place very special. The staff are top notch. Toiletries are divine. Having water sup boards and kayaks add so much.
Cons: Not enough bikes around.
10,0 Excellent
Pros: In general , the stay was good , the people in the service was excellent
Cons:
6,0 Good
Pros: Tranquil location Food was good
Cons: Can only bike or travel by golf cart. Lots of kids at the resort. Only ten bikes for kids. At least 50 kids at the resort. Took 1.5 hours to get bikes. Kids paid cooking class was eat cotton candy (they didn't even watch the making) and movie.
Natural luxury. Enjoy five distinct ecosystems within 240 acres of tropical forest intersected by crystal clear waterways and surrounded by a pristine Caribbean shoreline. Fairmont Mayakoba is located 40 miles south of Cancun near Playa del Carmen, in Mex ico's fabled Riviera Maya. This AAA-5 Diamond and Rainforest Alliance verified resort offers the flexibility of room only and Inclusive plans. Savor Fairmont Mayakoba's culinary era in renovated restaurants.
Located in Playa del Carmen, this beachfront property is next to a golf course and within 3 mi (5 km) of El Camaleon Mayakoba Golf Course, Tres Rios Ecopark, and Grand Coral Golf Riviera Maya. Mamitas Beach Club and Playa del Carmen Main Beach are also within 6 mi (10 km).
Overall 9,1 Excellent
Based on 482 reviews
All reviews
- All reviews
- Couples
Excellent
10,0
Excellent
10,0
Pros: This is an amazing resort! I went on my honeymoon and we loved our stay. The staff was so friendly, food was excellent, rooms spacious and modern and beaches pristine. Would highly recommend for anyone looking for a relaxing paradise get away. Note mosquitoes were bad in October but it monsoon season so not much that can be done other then bringing some bug spray.
Excellent
9,2
Pros: Quiet, relax, adults
Mediocre
3,0
Pros: What a disappointment. Despite the fact that it's called a "luxury", "five star" hotel it was quite expensive and highly disappointing. The room is huge and comfortable *BUT* our air conditioner wasn't working well, we didn't had hot water in the shower, and the bed literally gave us back pain at the morning. We talked to the front desk admin, which was really nice and said that she will send someone to check it all up and will let us know. After some time they said that everything was fixed, but the AC was still didn't work properly, the shower still didn't had hot water and they put small mattress softener that only made things worse. It seems that the hotel was understaffed as I constantly waited for a golf cart driver to take us from place to place. The restaurant near the beach has awful service - we always keep waiting for the food way to much time, didn't get the drinks for almost 30 minutes and basically felt that they only serve people who gave high tips to them. The beds and seats on the beachfront is not for everyone as you would expected - they are only for specific rooms and you can't use them even if that rooms are free. Someone gave us a hint that if you will give tip to the guy who is responsible on them - he will arrange you one. We choose all inclusive of course, and our fridge was full of drinks and some snacks, but they didn't fill it unless we requested. The same happen with the water bottles at the bathroom. Do yourself a favor and choose somewhere else in Playa Del Carmen.
Excellent
9,6
Pros: The staff was very friendly and helpful. The food was typically a modern take on traditional Mexican food and tasted good. It was also easy to get around the property by either biking or calling the front desk to request pick up service. Juan Carlos, Salvadore, Luis, Manuel, Jesus, and Carlos were some of the staff that helped to make this a memorable trip!
Excellent
10,0
Pros: Everything was magnificent. The hotel is set in the juggle and we really enjoyed free bikes. Our rooms were huge with beautiful views of lagoon. The staff were very kind and attentive and ala carte allinclusive menu was incredible - excellent food and drinks. The location on the beach is great too since around were just nice boutique hotels, any huge buildings. Special thanks to the top bartender Ivan, concierge Carmen, waiters Pedro, Leo, Jose David, Gillberto and Margerita!
Details
Reviews
Overall 9,1 Excellent
Based on 482 reviews
Beach
9,1
Location
9,1
Breakfast
8,6
Service
8,1
Room
7,9
Location
9,2
Beach
9,0
Comfort
8,6
Food
8,6
Service
8,6
Wellness
8,2
Room
8,0
10,0 Excellent
Pros:
Cons: Excellent hotel. Huge room and bathroom. Staff is amazing
10,0 Excellent
Pros: This is an amazing resort! I went on my honeymoon and we loved our stay. The staff was so friendly, food was excellent, rooms spacious and modern and beaches pristine. Would highly recommend for anyone looking for a relaxing paradise get away. Note mosquitoes were bad in October but it monsoon season so not much that can be done other then bringing some bug spray.
Cons:
9,2 Excellent
Pros: Quiet, relax, adults
Cons: Grass near the beach
3,0 Mediocre
Pros: What a disappointment. Despite the fact that it's called a "luxury", "five star" hotel it was quite expensive and highly disappointing. The room is huge and comfortable *BUT* our air conditioner wasn't working well, we didn't had hot water in the shower, and the bed literally gave us back pain at the morning. We talked to the front desk admin, which was really nice and said that she will send someone to check it all up and will let us know. After some time they said that everything was fixed, but the AC was still didn't work properly, the shower still didn't had hot water and they put small mattress softener that only made things worse. It seems that the hotel was understaffed as I constantly waited for a golf cart driver to take us from place to place. The restaurant near the beach has awful service - we always keep waiting for the food way to much time, didn't get the drinks for almost 30 minutes and basically felt that they only serve people who gave high tips to them. The beds and seats on the beachfront is not for everyone as you would expected - they are only for specific rooms and you can't use them even if that rooms are free. Someone gave us a hint that if you will give tip to the guy who is responsible on them - he will arrange you one. We choose all inclusive of course, and our fridge was full of drinks and some snacks, but they didn't fill it unless we requested. The same happen with the water bottles at the bathroom. Do yourself a favor and choose somewhere else in Playa Del Carmen.
Cons: All of it
9,6 Excellent
Pros: The staff was very friendly and helpful. The food was typically a modern take on traditional Mexican food and tasted good. It was also easy to get around the property by either biking or calling the front desk to request pick up service. Juan Carlos, Salvadore, Luis, Manuel, Jesus, and Carlos were some of the staff that helped to make this a memorable trip!
Cons: It was hard to take a shower because the water was either very hot or very cold.
10,0 Excellent
Pros: Everything was magnificent. The hotel is set in the juggle and we really enjoyed free bikes. Our rooms were huge with beautiful views of lagoon. The staff were very kind and attentive and ala carte allinclusive menu was incredible - excellent food and drinks. The location on the beach is great too since around were just nice boutique hotels, any huge buildings. Special thanks to the top bartender Ivan, concierge Carmen, waiters Pedro, Leo, Jose David, Gillberto and Margerita!
Cons: We read some bad reviews before the stay but I don’t agree with them- yes, the resort is bit older but it was super clean and the staff is pretty quick to fix anything, so actually we didn’t mind at all. About seaweed problem - on the time of our holiday it was not so bad, the staff is working very hard to clean it 3times a day. Just small note - we were not happy about spa opening hours and joga class times, both should be available early morning or late evenings, not in the middle of the day when it’s already hot.
Located in Playa del Carmen, this beachfront property is next to a golf course and within 3 mi (5 km) of El Camaleon Mayakoba Golf Course, Tres Rios Ecopark, and Grand Coral Golf Riviera Maya. Mamitas Beach Club and Playa del Carmen Main Beach are also within 6 mi (10 km).
The Hilton Playa Del Carmen, formerly The Royal Playa Del Carmen, welcomes guests to all-inclusive luxuries exclusively for adults.
Just steps from Playa del Carmen’s famous Fifth Avenue, the AAA Four-Diamond resort boasts lavish all-suite accommodations, all with private balconies or terraces and whirlpool tubs, plus special options such as swim-up suites and beachfront walkouts. Beach butlers and romance concierges provide heartfelt service as you enjoy the exquisite cuisine of seven gourmet restaurants or sip a cocktail at one of the lounges, such as the swim-up bar or tequileria. Unwind by the tranquil relaxation pool or in the luxurious SPAzul, featuring a hydrotherapy experience and Temazcal steam bath. Play volleyball in the oceanfront pool or enjoy snorkeling, tennis, culinary classes and live music. Endless options and ultimate luxury are all included in our adults only resort.
Overall 9,1 Excellent
Based on 395 reviews
All reviews
- All reviews
Excellent
9,0
Good
7,0
Pros: The location is the best thing about it. the spice manager was awesome!
Excellent
10,0
Pros: Very clean hotel. Friendly staff keeps a drink in your hand at all times! The pools were nice & not overly crowded. All the restaurants we ate at were great, I probably gained 10lbs! Had grilled lobster for lunch & dinner about every day!
Okay
5,4
Pros: The trim itself that’s it
Okay
5,8
Pros: Great hotel. Beautyfull pool facilities.
Good
6,7
Pros: Staff and Meals
Excellent
8,3
Pros: The staff is amazing and the facilities are in good standing. The room is very comfortable and the food is delicious.
Good
6,7
Pros: Lovely setting and pool , staff are very friendly and accomodating apart from the hard sales people. Activities are many and frequent!
Okay
5,4
Pros: The staff was excellent
Excellent
9,0
Pros: Great location relative to 5th Street.
Excellent
8,3
Pros: Friendly staff, very accommodating, felt safe, lots of activities. Bed was so comfortable it was hard to get up. Luis: F&B manager very accommodating and exceptional looking after us throughout our visit ; Maria, Alejandra, Victor, Andreas...all were exceptional and fantastic customer service. This was our second visit and was nice to see the same staff remember us, treated us like family. We will be back...after the renovations are completed. Property under construction and not noted anywhere during booking. Room 4209 was located farthest away from anything, directly next to bars which play live bAnds til 0330 am and was extremely loud all night.
Good
6,3
Pros: The bed was very comfortable. The room was very clean. love the jacuzzi & the bottle of champagne
Excellent
8,0
Pros: Great location and staff with very nice rooms. Very friendly staff, clean , good food beach area and pool. - 24 hr lounge good helpful when returning from late nights in town.
Good
7,7
Pros: The resort was luxurious and the staff was very friendly and helpful.
Okay
5,3
Pros: it is right on the beach and walking distance to town.
Excellent
8,0
Pros: great hotel. good dining options for 4 days .. then over 4 days it may start to get repetitive. great staff make you feel very welcome. close to Playa city's shopping and nightlife. all in all a great property.
Good
7,6
Pros: Pleasant, friendly staff. Very clean. Food well above average for an all inclusive resort. Excellent location for access to all Playa Del Carmen has to offer. Nice, wide, sandy beach.
Excellent
8,0
Pros: everything was excellent,really!!!
Details
Reviews
Overall 9,1 Excellent
Based on 395 reviews
Cleanliness
9,3
Comfort
9,3
Location
9,4
Services
9,0
Staff
9,3
Value for money
8,4
9,0 Excellent
Pros:
Cons: 1. We turned up on day 1 and they advised they hadn’t received our payment. The property then tried to charge us a second time and were extremely rude when I advised we had already paid. 2. The whole place is under construction so we couldn’t use the majority of the facilities. We weren’t given a garden view room, and instead our room was far away from practically everything and right next to a bar that plays music until 4am. 3. The light in the room would randomly turn on during the middle of the night. 4. We could hardly shower as the water would dribble out and then stop. 5. We asked to move rooms and were told we would be put across the road at Panama Jacks and it would be an “upgrade” - well that’s just completely untrue. The lack of communication in relation to the construction was disappointing. Had we had known there was construction going on we would have stayed elsewhere. Would not recommend this place to anyone.
7,0 Good
Pros: The location is the best thing about it. the spice manager was awesome!
Cons: Drink selection and quality were disappointing. None of their cocktails tasted as good as from local restaurants and bars back in USA. Bartenders don't seem to be eager or well trained in recommendations. out of ingredients to make drinks on menu.
10,0 Excellent
Pros: Very clean hotel. Friendly staff keeps a drink in your hand at all times! The pools were nice & not overly crowded. All the restaurants we ate at were great, I probably gained 10lbs! Had grilled lobster for lunch & dinner about every day!
Cons: The beach wasnt very good because of the seaweed so we just hung around the pools & soaked up the sun !
5,4 Okay
Pros: The trim itself that’s it
Cons: The tons of construction and ruined beach non of which was said. Also the messing up of one bed in room not except able
5,8 Okay
Pros: Great hotel. Beautyfull pool facilities.
Cons: We didn't know the hotel was remodeling. There was dust and construction workers around. Also some restaurants and areas were closed due to the construction. We should had some type of warning or some discount. Other than that, it was great...
6,7 Good
Pros: Staff and Meals
Cons: CONSTRUCTION
8,3 Excellent
Pros: The staff is amazing and the facilities are in good standing. The room is very comfortable and the food is delicious.
Cons: The hotel is under construction and is not organized.
6,7 Good
Pros: Lovely setting and pool , staff are very friendly and accomodating apart from the hard sales people. Activities are many and frequent!
Cons: Noisy! If you are in the block by the Mediterranean restaurant (room # starts with a 4) there is a local bar behind that plays music till 3-4am. Walls are paper thin.. Better to get a room in the main compound the building noise isn't too bad and stops about 10-11pm with an 8am start or so. First night following a 4am finish by the local venue we had 2 sales calls, one from platinum service at 8am then a guy at 9am selling massages! Left the phone off the hook after that day.. It's a shame as the non sales staff were great.
5,4 Okay
Pros: The staff was excellent
Cons: The property should tell people they are under major construction before booking
9,0 Excellent
Pros: Great location relative to 5th Street.
Cons: Food is average and sea weed on the beach. (they cleaned it daily)
8,3 Excellent
Pros: Friendly staff, very accommodating, felt safe, lots of activities. Bed was so comfortable it was hard to get up. Luis: F&B manager very accommodating and exceptional looking after us throughout our visit ; Maria, Alejandra, Victor, Andreas...all were exceptional and fantastic customer service. This was our second visit and was nice to see the same staff remember us, treated us like family. We will be back...after the renovations are completed. Property under construction and not noted anywhere during booking. Room 4209 was located farthest away from anything, directly next to bars which play live bAnds til 0330 am and was extremely loud all night.
Cons: Under construction, no signs posted, lack of “all inclusive alcohol in the room, and unsweet tea was watered down, we had to move rooms right after we got there, room we had was right next to the street bar, light switches & ceiling fan very complicated. Need more UNSWEET, SUGAR FREE SYRUP OR JELLY, and DIET FOOD ITEMS. Lots of people have diabetes and can’t eat sugary foods or people like to eat healthy The ceiling fan kept turning off and the light over the bed would come on randomly all night throughout the night without warning. Other guests stated the same about their room also.
6,3 Good
Pros: The bed was very comfortable. The room was very clean. love the jacuzzi & the bottle of champagne
Cons: When we booked the hotel there was no add about the remodeling. A lot of the facilities were not available. The noise, the construction and the workers walking around the facilities weren’t so pleasant.
8,0 Excellent
Pros: Great location and staff with very nice rooms. Very friendly staff, clean , good food beach area and pool. - 24 hr lounge good helpful when returning from late nights in town.
Cons:
7,7 Good
Pros: The resort was luxurious and the staff was very friendly and helpful.
Cons: Some of the daily activities and the nightly entertainment were pretty cheesy. While this resort was more classy in most ways than many other corny all-inclusives, the entertainment was pretty bad.
5,3 Okay
Pros: it is right on the beach and walking distance to town.
Cons: no food service on the beach. Cheap wine selection.
8,0 Excellent
Pros: great hotel. good dining options for 4 days .. then over 4 days it may start to get repetitive. great staff make you feel very welcome. close to Playa city's shopping and nightlife. all in all a great property.
Cons:
7,6 Good
Pros: Pleasant, friendly staff. Very clean. Food well above average for an all inclusive resort. Excellent location for access to all Playa Del Carmen has to offer. Nice, wide, sandy beach.
Cons: All inclusive can be a bit too much particularly when the many restaurants and entertainment available in Playa Del Carmen is footsteps away. The "standard" wines left something to be desired and would benefit from an upgrade. The resort can be noisy at times depending on the room's location.
8,0 Excellent
Pros: everything was excellent,really!!!
Cons: nothing
The Hilton Playa Del Carmen, formerly The Royal Playa Del Carmen, welcomes guests to all-inclusive luxuries exclusively for adults.
Just steps from Playa del Carmen’s famous Fifth Avenue, the AAA Four-Diamond resort boasts lavish all-suite accommodations, all with private balconies or terraces and whirlpool tubs, plus special options such as swim-up suites and beachfront walkouts. Beach butlers and romance concierges provide heartfelt service as you enjoy the exquisite cuisine of seven gourmet restaurants or sip a cocktail at one of the lounges, such as the swim-up bar or tequileria. Unwind by the tranquil relaxation pool or in the luxurious SPAzul, featuring a hydrotherapy experience and Temazcal steam bath. Play volleyball in the oceanfront pool or enjoy snorkeling, tennis, culinary classes and live music. Endless options and ultimate luxury are all included in our adults only resort.
Nestled on the beach, this Playa del Carmen property is 0.5 mi (0.8 km) from Xplor Theme Park and 1.3 mi (2 km) from Xcaret Eco Theme Park. Playa del Carmen Main Beach and Mamitas Beach Club are also within 6 mi (10 km).
Overall 9,0 Excellent
Based on 7 649 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
9,0
Pros: Xcaret
Excellent
8,0
Pros: The service
Excellent
10,0
Pros: Unlimited xcaret experience was well worth it. Staff were friendly and always ready to help.
Okay
5,0
Pros: The location was excellent because is close to the parks, the nature is involved in the hotel and it gives an aspect of calm, the food was good and cocktails great.
Excellent
10,0
Pros: Amazing resort love that the beach was literally a walk from your room!
Excellent
8,0
Pros: Can not describe in words.... beautiful grounds.
Excellent
10,0
Pros: Facillities, food, location, cleanliness.
Good
6,2
Pros: The location was pretty
Excellent
9,2
Pros: Food is amazing Restaurant and Bar personnel are courteous and willing to help The beach is really comfortable and well cared for
Okay
5,8
Excellent
10,0
Pros: An amazing place with beautiful pools and La Caleta where you can snorkel!! Shows are great and they sing alive !! Food is ok. Nice rooms with confortable bed and pilows. Walking around is amazing you can find diferents animals and mayan ruins. ILOVE IT !
Excellent
9,0
Pros: I found the staff very helpful and friendly. The grounds were beautiful. The room was very comfortable and clean. The water pressure was excellent in the shower and the linens were high quality and soft. The nearby park was a blast. Will be back!
Details
Reviews
Overall 9,0 Excellent
Based on 7 649 reviews
Vibe
8,9
Location
8,7
Pool
8,4
Wellness
8,3
Service
8,3
Food
7,4
Breakfast
7,2
Room
7,1
WiFi
3,6
Pool
8,4
Location
7,6
Service
6,9
Food
6,7
Room
5,7
WiFi
1,8
Location
9,0
Vibe
8,2
Food
7,4
Room
6,7
Bar
6,6
Service
6,5
Value
4,7
WiFi
2,4
9,0 Excellent
Pros: Xcaret
Cons: The Manager.
8,0 Excellent
Pros: The service
Cons: Trying to sell like a time share
10,0 Excellent
Pros: Unlimited xcaret experience was well worth it. Staff were friendly and always ready to help.
Cons: They like to keep selling you everything. Sometimes it can be overwhelming.
5,0 Okay
Pros: The location was excellent because is close to the parks, the nature is involved in the hotel and it gives an aspect of calm, the food was good and cocktails great.
Cons: The check in process was a nightmare, it took us more than 40 minutes and the employee in the front desk didn’t explain us what had happened, she just didn’t care, the mattress wasn’t comfortable and my back was hurting all the stay. I used to recommend the hotel because I stayed four years ago but it seems that the hotel change for worse.
10,0 Excellent
Pros: Amazing resort love that the beach was literally a walk from your room!
Cons: The only thing I didn’t like was that we did have to pay for the WiFi and the connection for it wasn’t great.
8,0 Excellent
Pros: Can not describe in words.... beautiful grounds.
Cons: Hotel staff are very stand off. Hotel r caption was poor.
10,0 Excellent
Pros: Facillities, food, location, cleanliness.
Cons: Dont expect to have a big beach area. The internet isn't good at all and they charge for it. The juice in the restaurants isn´t natural and the taste could be better.
6,2 Good
Pros: The location was pretty
Cons: Reminding staff to clean our room.
9,2 Excellent
Pros: Food is amazing Restaurant and Bar personnel are courteous and willing to help The beach is really comfortable and well cared for
Cons: Wifi has a charge Front desk personnel is unfriendly Common areas bathrooms lacked AC Lacks shades at the beach
5,8 Okay
Pros:
Cons: All inclusive doesn’t include wifi, parking, wouldn’t help with luggage. Misleading information regarding access to Xcaret parks.
10,0 Excellent
Pros: An amazing place with beautiful pools and La Caleta where you can snorkel!! Shows are great and they sing alive !! Food is ok. Nice rooms with confortable bed and pilows. Walking around is amazing you can find diferents animals and mayan ruins. ILOVE IT !
Cons: People selling time shares !! Stay away from them .
9,0 Excellent
Pros: I found the staff very helpful and friendly. The grounds were beautiful. The room was very comfortable and clean. The water pressure was excellent in the shower and the linens were high quality and soft. The nearby park was a blast. Will be back!
Cons:
Nestled on the beach, this Playa del Carmen property is 0.5 mi (0.8 km) from Xplor Theme Park and 1.3 mi (2 km) from Xcaret Eco Theme Park. Playa del Carmen Main Beach and Mamitas Beach Club are also within 6 mi (10 km).
When you stay at Viceroy Riviera Maya in Playa del Carmen, you'll be by the ocean, within a 10-minute drive of El Camaleon Mayakoba Golf Course and Quinta Avenida. Featured amenities include complimentary wired Internet access, limo/town car service, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Overall 9,0 Excellent
Based on 510 reviews
All reviews
- All reviews
- Couples
Excellent
9,6
Pros: I believe this is one of the top hotels in the area. If you like top service, small and luxurious hotels this is the place to be. We received an upgrade. We expierenced top staff service, everything you asked they did their best. The rooms are beautifully located, the beach beds with thick and nice cushions and the swinging beds on the beach are delicious for a relaxing stay. The spa is wonderfull.
Good
6,7
Pros: We've traveled to Mexico during April 4-8, 2019. The best part of our experience was the villa. Though, we had to ask to move us on the second day as the first home was super noisy due to the hotel next door. We had to look for Edgar to confirm the move - I'd expect to be looked for... The second villa was fantastic - clean and very comfortable. We were offered a free dinner after we've complained about the noise, bad service and cold coffee - it was a great gesture, thank you!
Excellent
10,0
Pros: Unique, where the jungle meets the sea. Best service and happiest, friendliest staff we have encountered anywhere. Magnificent villa and nothing was too much trouble
Okay
4,2
Okay
5,8
Pros: The restaurant staff were really lovely and really looked after us, particularly at breakfast. The rooms (bar the security issue) are nice and spacious with their own plunge pools. The housekeeping staff did an excellent job cleaning each day.
Excellent
10,0
Pros: Perfect hotel, with lovely staff!
Details
Reviews
Overall 9,0 Excellent
Based on 510 reviews
Pool
9,7
Service
9,6
Room
8,8
Location
7,5
Food
7,2
Wellness
6,8
Beach
5,9
Bar
5,7
Value
2,5
Service
9,6
Room
8,5
Food
7,0
9,6 Excellent
Pros: I believe this is one of the top hotels in the area. If you like top service, small and luxurious hotels this is the place to be. We received an upgrade. We expierenced top staff service, everything you asked they did their best. The rooms are beautifully located, the beach beds with thick and nice cushions and the swinging beds on the beach are delicious for a relaxing stay. The spa is wonderfull.
Cons: A larger pool for fitness swimming, but it is still very OK. Better flip flops or sandals in the room. Plastic shower cap
6,7 Good
Pros: We've traveled to Mexico during April 4-8, 2019. The best part of our experience was the villa. Though, we had to ask to move us on the second day as the first home was super noisy due to the hotel next door. We had to look for Edgar to confirm the move - I'd expect to be looked for... The second villa was fantastic - clean and very comfortable. We were offered a free dinner after we've complained about the noise, bad service and cold coffee - it was a great gesture, thank you!
Cons: A lot of things, for the money we've paid (we like comfort and we know what we want): 1. we were asked to pay for our breakfast - even though it was included - not a biggie but unpleasant. 2. service during breakfast was slow and coffee was cold - after I officially complained, all got fantastic and quick. However, for the class of hotel it is, this should not be happening. Ever. 3. the beach is horrible - we were not able to swim as it has stones and rocks everywhere at the shore line - simply impossible. Should we known it is this way - I'd have chosen Tulum instead. 4. next door (literally, no separation) is cheap noisy hotel with a disco at nights and then - a public beach. Hmm... No privacy... Not sure this is what anyone wanted next to the upscale hotel... 5. shocking prices for food and beverages. I should stress - the quality is amazing. However, a small glass of juice is $8, the cheapest glass of wine is $15... Shall I continue? We live in DC and go to good restaurants - such prices don't exist... this is ridiculous for Mexico.
10,0 Excellent
Pros: Unique, where the jungle meets the sea. Best service and happiest, friendliest staff we have encountered anywhere. Magnificent villa and nothing was too much trouble
Cons: WiFi in the villas is not great and the TV sets need upgrading
4,2 Okay
Pros:
Cons: The Listing on booking and Property website mentioned that there is a huge stretch of amazing beach. We have booked the property to enjoy the beach but were surprised to find out that the beach in un-usable and rocky. This is miss leading to customers and false advertising. Booking.com should also clarify this on their listing!
5,8 Okay
Pros: The restaurant staff were really lovely and really looked after us, particularly at breakfast. The rooms (bar the security issue) are nice and spacious with their own plunge pools. The housekeeping staff did an excellent job cleaning each day.
Cons: Didnt get the all inclusive package (which was an additional $390 a day for 2 people), the costs of food and drinks were extremely high which forced us to have to go out a lot.I dont mind paying $200 for a meal when I feel I am getting good value but this distinctly felt like we were being ripped off. The resort is small and located nextdoor to a very large party resort where the music was extremely loud in the evenings and you could hear it in your room, their solution to this is to provide ear plugs for you beside the bed. There was also an issue with a peeping Tom, I was in my room lying on the bed when I noticed the top of someone's head at the window sill, when I stood up and went over he stood up and ran off through a gap in the fence. Thankfully this was on my last day as I don't think I would have stayed on in the resort as it was so unsettling. Two other couples also reported the same, and I found reviews dating back to 2017 stating this has happened to others. Very disappointing the resort has not treated this more seriously and improved security.
10,0 Excellent
Pros: Perfect hotel, with lovely staff!
Cons: Nothing
When you stay at Viceroy Riviera Maya in Playa del Carmen, you'll be by the ocean, within a 10-minute drive of El Camaleon Mayakoba Golf Course and Quinta Avenida. Featured amenities include complimentary wired Internet access, limo/town car service, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Located in Playa del Carmen, this beachfront property is in the entertainment district, 1.7 mi (2.7 km) from El Camaleon Mayakoba Golf Course, and 2.8 mi (4.5 km) from Tres Rios Ecopark. Maroma Beach and Grand Coral Golf Riviera Maya are also within 6 mi (10 km).
Overall 8,8 Excellent
Based on 3 012 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
Good
7,1
Pros: Luxury facility with friendly staff. Offering different dining options and shows every night. Satisfying all-inclusive food/beverage service all day. 2 different swimming pools one with for partying with a pool bar and the other one for relaxing. Using a net barrier for seaweeds in the ocean which is kind of useful.
Excellent
9,0
Pros: - Nice landscaping - Good restaurant - Safe
Okay
5,8
Pros: The Guy who welcomed us and did the check in for us at the reception, very Nice, professionnal The hotel offered us an upgrade for a specific occasion. We really appreciated. The room was Nice, spacious and the tub was really nice.
Excellent
9,6
Pros: Everything. The food was excellent The staff were efficient and friendly. The games at the pool really fun. The selection of restaurants was wonderful. I think la hacienda was our favourite.
Excellent
10,0
Pros: Excellent food, staff were wonderful.
Excellent
8,8
Pros: Food was delicious with lots of variety - that alone made it totally worth the visit. Drinks were usually strong. The property is immaculately groomed and very walkable, plus there are lots of ramps to make it accessible to all. Staff were all friendly. The pools were beautiful and there was almost always a free lounge chair at the pool or beach where I wished to sit. Although most of the beach is on a boardwalk, there was also a small area of "real" beach where you could go in the sea if you wanted.
Excellent
8,2
Pros: No kids! Reservations were not needed at any of the restaurants (except Japanese). Food was great.
Excellent
8,3
Pros: The facilities. There are a lot of things to do. Go to some restaurant, go to the pool, go to get a drink at the bar which is open 24hrs a day, etc. The place and rooms are beautiful and spacious.
Excellent
10,0
Pros: This was our honeymoon so a really special holiday for us and this hotel was perfect. We arrived to champagne and strawberries in the room and we were treated to a beautiful 4 course meal on our last night with champagne as it was our honeymoon. The staff were all really friendly and helpful, the room was always clean and the facilities were excellent. Would definitely stay again and would recommend.
Excellent
9,2
Pros: Food was great and services was beyond expectations. Made our vacation wonderful!
Excellent
9,0
Pros: Staff are super friendly- they go above and beyond to satisfied the stay and make you feel welcome.
Excellent
10,0
Pros: The atmosphere is amazing, the food is excellent, and the staff made you feel right at home! H10 properties and the Ocean resorts are the best we have been too by far!
Details
Reviews
Overall 8,8 Excellent
Based on 3 012 reviews
WiFi
9,6
Service
8,8
Breakfast
8,5
Room
8,0
Food
7,9
Location
7,4
Beach
5,1
Service
8,8
Breakfast
8,7
Cleanliness
8,6
Food
8,4
Room
8,3
Location
7,6
Beach
5,9
Cleanliness
8,7
Amenities
8,6
Service
8,6
Food
7,6
Location
7,3
Room
6,3
Beach
5,0
Service
8,7
Amenities
8,6
Cleanliness
8,6
Room
8,0
Location
7,3
Beach
5,7
7,1 Good
Pros: Luxury facility with friendly staff. Offering different dining options and shows every night. Satisfying all-inclusive food/beverage service all day. 2 different swimming pools one with for partying with a pool bar and the other one for relaxing. Using a net barrier for seaweeds in the ocean which is kind of useful.
Cons: Be aware of the mosquito population. If you're not comfortable with the animals you could be unhappy with the tropical animals which are free in the facility. They're harmless and cute but not shy about asking food. The beach has a very limited area.
9,0 Excellent
Pros: - Nice landscaping - Good restaurant - Safe
Cons: Minor issues: - Bathroom: should have door in shower. Water plashing after shower - The fridge: the cabinet was too tight and sharp. Cut my finger first day - No microwave - Beach was not clean due to seaweed. Should have specified on your website
5,8 Okay
Pros: The Guy who welcomed us and did the check in for us at the reception, very Nice, professionnal The hotel offered us an upgrade for a specific occasion. We really appreciated. The room was Nice, spacious and the tub was really nice.
Cons: Fat and drunk american and german people shouting around the pool Heavy noise around the pool all day long All the animations are for americans and german (Loud german music in the pool : who really enjoys german music ???!! Wtf) I came to mexico to discover and enjoy local culture, not american and german stuff. Some bars and restaurants personnel : rude and not professional. (The breakfast hacienda restaurant and el charro restaurant). They just don't look at you, don t talk to you, just threw what you ordered on the table and leave. As if they were paying it for you. There is no beach. Imported sand is put there on the constructed floor. There is an access to the beach but the water is dark... Artificial beach has finished cigarettes on it. The food... OMG. Too heavy with "fat". But I suppose it is ok for all the fat tourists there just looking for food all day long... Italian restaurant was very good. This is not a 5 star hotel. This is not a 4 star hotel. This could be a 3 star hotel.
9,6 Excellent
Pros: Everything. The food was excellent The staff were efficient and friendly. The games at the pool really fun. The selection of restaurants was wonderful. I think la hacienda was our favourite.
Cons: The beach was not very nice. No good for snorkeling, but otherwise we enjoyed everything
10,0 Excellent
Pros: Excellent food, staff were wonderful.
Cons:
8,8 Excellent
Pros: Food was delicious with lots of variety - that alone made it totally worth the visit. Drinks were usually strong. The property is immaculately groomed and very walkable, plus there are lots of ramps to make it accessible to all. Staff were all friendly. The pools were beautiful and there was almost always a free lounge chair at the pool or beach where I wished to sit. Although most of the beach is on a boardwalk, there was also a small area of "real" beach where you could go in the sea if you wanted.
Cons: My husband and I were given a room with two double beds (not even queen size). When we requested a king bed, we were told none were available for the duration of our stay. However, later that day our two single friends arrived (who had booked through a different online site) and they were each given rooms with a single king bed. Also, one night we were without water in our room (sink/toilet/shower) from about midnight until 4:30a due to some renovation work and we were not alerted ahead of time (found out when trying to flush the toilet).
8,2 Excellent
Pros: No kids! Reservations were not needed at any of the restaurants (except Japanese). Food was great.
Cons: No exterior bathroom door. Just a glass partition separating toilet/shower from sink area.
No full length mirror. Just the mirror in the bathroom over the sink, with poor lighting.
Needs more chairs by pool areas.
8,3 Excellent
Pros: The facilities. There are a lot of things to do. Go to some restaurant, go to the pool, go to get a drink at the bar which is open 24hrs a day, etc. The place and rooms are beautiful and spacious.
Cons: Staff were always too busy to assist us. We had to go to look for our drinks at the pool and waited too long for the guy who carried us and our bags to the room.
10,0 Excellent
Pros: This was our honeymoon so a really special holiday for us and this hotel was perfect. We arrived to champagne and strawberries in the room and we were treated to a beautiful 4 course meal on our last night with champagne as it was our honeymoon. The staff were all really friendly and helpful, the room was always clean and the facilities were excellent. Would definitely stay again and would recommend.
Cons:
9,2 Excellent
Pros: Food was great and services was beyond expectations. Made our vacation wonderful!
Cons: Drinks we sometimes inconsistent depending on which bartender made them.
9,0 Excellent
Pros: Staff are super friendly- they go above and beyond to satisfied the stay and make you feel welcome.
Cons: The smell in my room was terrible. I reported this 2 times to the front desk and I was told that it was the seaweed from the sea. I was not able to enjoy the ocean view due to the bad smell, that was not the seaweed, but the A/C unit.
10,0 Excellent
Pros: The atmosphere is amazing, the food is excellent, and the staff made you feel right at home! H10 properties and the Ocean resorts are the best we have been too by far!
Cons: Get bug spray, mosquitoes are bad in September. But they were all outside and not in our room. Can not escape wildlife! That is the only con and it is not really a con, or the hotels fault! We will be back for sure!
Located in Playa del Carmen, this beachfront property is in the entertainment district, 1.7 mi (2.7 km) from El Camaleon Mayakoba Golf Course, and 2.8 mi (4.5 km) from Tres Rios Ecopark. Maroma Beach and Grand Coral Golf Riviera Maya are also within 6 mi (10 km).
Three colors: turquoise, white and jungle green reign over the idyllic beach where the Allegro Playacar (4-star) hotel, one of the best vacation hotels in Playa del Carmen, is located.
Overall 8,8 Excellent
Based on 3 000 reviews
All reviews
- All reviews
- Couples
- Families
Excellent
9,0
Pros: Great location. It is in a gated community so I felt very safe walking around the neighborhood. There are a lot of scheduled events at the hotel, plus the hotel is very close to downtown (20-min walk) and close to Tulum, plenty of centones, Akumal, etc.
Excellent
9,2
Pros: Nice staff ( Mr Lopez frm dinner service), clean, decent breakfast, close to the city. Stayed there for 4 nights but unfortunately did not make it to the evening shows which they have every night. Had dinner in the buffet once which was decent and tried once the special alacarte dinner- mexican ( didn’t unfortunately enjoy). The breakfast buffet is good and plenty of options. All in all a good experience as they made a nice surprise for our anniversary.
Poor
1,0
Pros: To be honest, I really have nothing that was best about this hotel.
Good
7,1
Pros: People is very friendly
Okay
5,0
Pros: The location was beautiful. Staff was very friendly.
Okay
5,4
Pros: I liked the beach and location
Excellent
8,3
Pros: Friendly staff
Good
7,1
Pros: Personnel was very friendly. Food was okay. The reservation-only a la carte restaurants were nice and tasty. Great beach, seaweed gets cleaned every morning.
Excellent
9,2
Pros: The food was excellent, the beach was very nice and good entertainment
Excellent
9,0
Pros: Staff and activities
Excellent
10,0
Pros: Everything else.
Excellent
10,0
Pros: The location is perfect. 15 min walk along the beach to 5 th Ave. $7.00 US cab ride. Allegro has the biggest, nicest beach front along that walk. The entertainment team was energetic and a lot of fun. The food was excellent every day and night.
Details
Reviews
Overall 8,8 Excellent
Based on 3 000 reviews
Location
8,7
Service
8,5
Breakfast
8,4
Food
7,0
Room
7,0
Value
5,5
Comfort
5,4
WiFi
3,3
Wellness
2,4
Breakfast
8,7
Cleanliness
8,6
Location
8,3
Service
8,2
Room
7,4
Food
7,3
Bar
7,1
Value
5,7
Comfort
5,7
WiFi
2,2
Location
8,9
Service
7,6
Room
6,0
Value
5,3
Comfort
5,1
WiFi
1,9
9,0 Excellent
Pros: Great location. It is in a gated community so I felt very safe walking around the neighborhood. There are a lot of scheduled events at the hotel, plus the hotel is very close to downtown (20-min walk) and close to Tulum, plenty of centones, Akumal, etc.
Cons: I was a little disappointed that this hotel did not have a fitness center, however since the neighborhood is gated, I felt very safe jogging alone in the morning.
9,2 Excellent
Pros: Nice staff ( Mr Lopez frm dinner service), clean, decent breakfast, close to the city. Stayed there for 4 nights but unfortunately did not make it to the evening shows which they have every night. Had dinner in the buffet once which was decent and tried once the special alacarte dinner- mexican ( didn’t unfortunately enjoy). The breakfast buffet is good and plenty of options. All in all a good experience as they made a nice surprise for our anniversary.
Cons: A/ c was playing up quite a bit, drinks by the poolbar ( but i guess you cannot expect too mch more for the price you are pay so its ok). No information given during check in on whats where etc hence make sure to inquire in order not to miss out
1,0 Poor
Pros: To be honest, I really have nothing that was best about this hotel.
Cons: The rooms were not ready till 3pm to check into. It even when we were told 3pm we had to wait 10 mins more to confirm whether or not it was clean. For it being our first experience of an all inclusive hotel, it surely was not up to par with most places.
7,1 Good
Pros: People is very friendly
Cons: To many mosquitoes.
5,0 Okay
Pros: The location was beautiful. Staff was very friendly.
Cons: The room had a difficult time maintaining a constant temperature. The all inclusive food was the same stuff everyday, even though they would say it had a special theme. My son got sick and threw up, we where then charged $40 for special cleaning!!
5,4 Okay
Pros: I liked the beach and location
Cons: The location of the room was awful the room itself need a little updating the hotel as well the buffet was awful as well as the drinks lunch was the absolute worst
8,3 Excellent
Pros: Friendly staff
Cons: Check-in was horrible ! I had to wait ~45 minutes for my turn to check in !! If you arrive after 12 hours flight and still need to wait for your turn because there are only 2 employees working you would as well be annoyed. And to help things out, the lobby has no air conditioning and is very hot and humid. My girlfriend got seriously beaten by mosquitos (what a way to start a holiday there
7,1 Good
Pros: Personnel was very friendly. Food was okay. The reservation-only a la carte restaurants were nice and tasty. Great beach, seaweed gets cleaned every morning.
Cons: AC was not working properly, we were told they would fix it but nothing happened. Room was very humid and smelly. Animation at the pool was loud, but only a few times a day.
9,2 Excellent
Pros: The food was excellent, the beach was very nice and good entertainment
Cons:
9,0 Excellent
Pros: Staff and activities
Cons: The room is small but we didn't fprnd much time in it. Internet is not included. You just buy it.
10,0 Excellent
Pros: Everything else.
Cons: I don't like that they want to charge me 35 dollars each person for WIFi. It should be included in a all inclusive hotel.
10,0 Excellent
Pros: The location is perfect. 15 min walk along the beach to 5 th Ave. $7.00 US cab ride. Allegro has the biggest, nicest beach front along that walk. The entertainment team was energetic and a lot of fun. The food was excellent every day and night.
Cons: I cannot think of anything not to like
Three colors: turquoise, white and jungle green reign over the idyllic beach where the Allegro Playacar (4-star) hotel, one of the best vacation hotels in Playa del Carmen, is located.
Located in Playa del Carmen, this beachfront property is next to a golf course and within 6 mi (10 km) of El Camaleon Mayakoba Golf Course, Quinta Avenida, and Plaza Las Americas. Mamitas Beach Club and Central Square are also within 9 mi (15 km).
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Overall 8,7 Excellent
Based on 6 985 reviews
All reviews
- All reviews
- Families
- Couples
Okay
5,7
Pros: I liked that the hotel is immersed in the jungle and some wild life can be seen roaming the grounds (monkeys, Coatis, cats and birds).
Excellent
8,0
Pros: Eco friendly experience. The staff was attentive.
Excellent
10,0
Pros: Excellent staff. Very attentive. Location is beautiful. Te variety of different activities available for all ages was also a big plus.
Excellent
10,0
Pros: Yoga class every morning with Juan. Activities all day long for both adults and kids. Kids club very friendly and fun. Great environment overall.
Good
6,3
Pros: The space inside the room, the cleaning of the room. The cenote in the middle of the hotel area (but need to clean the leaves from the water) The Mexican show, street children games in this evening The Japón restaurante
Excellent
8,8
Pros: Great for the all family, we stayed 7days and we could do different activities with ours children everyday. Wildlife is fantastic, and the may show are spectacular. Staff are really helpful and the spa treatment is wonderful! I especially thanks francis - pédicure lady! She is wonderful!
Excellent
10,0
Pros: Very friendly and efficient staff, very nice rooms, clean. Many activities included. Nice food. Very good organisation.
Good
7,5
Pros: Animals are great, rooms are clean and spacious. Buffet was good, it had enough variety. Good spot for young families and the staff in the restaurants were friendly
Excellent
10,0
Pros: Incredible animals Tasty food and drinks Clean and comfortable in the room Good staff attitude Hotel infrastructure Animation and other
Excellent
9,2
Pros: Very Nice location , the nature and jungle and animals were great. The ocean and beach were also like in a movie. Food and staff were great. I cant think up any bad thing about this hotel
Excellent
10,0
Pros: Kids had the best time ever! This resort had so much to keep the kids entertained while I got to relax and enjoy. Everything was completely stress free! Shows were entertaining for both kids and adults. Excellent food and friendly staff.
Excellent
9,2
Pros: Waterpark is great for kids. Restaurants are fine.
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Details
Reviews
Overall 8,7 Excellent
Based on 6 985 reviews
Location
8,3
Service
7,9
Breakfast
6,8
Room
6,3
WiFi
6,3
Beach
6,2
Bar
6,0
Comfort
5,8
Cleanliness
5,4
Service
7,4
Location
7,3
Breakfast
6,9
Room
6,3
Food
6,3
Beach
6,0
Bar
5,9
Cleanliness
5,7
Comfort
5,3
WiFi
3,4
Amenities
8,9
Service
8,8
Location
8,5
Room
8,4
Cleanliness
6,1
5,7 Okay
Pros: I liked that the hotel is immersed in the jungle and some wild life can be seen roaming the grounds (monkeys, Coatis, cats and birds).
Cons: The food is average to bad. The deserts are the worst. Great variety of nothing to write home about.
8,0 Excellent
Pros: Eco friendly experience. The staff was attentive.
Cons: The room could use an upgrade decor and the hair dryer was awful. An upgraded the room could be purchased, but the expectation was that I paid for a hotel with a certain star level and they did not deliver on the star rating.
10,0 Excellent
Pros: Excellent staff. Very attentive. Location is beautiful. Te variety of different activities available for all ages was also a big plus.
Cons: Not a problem with a hotel, but more so the other guests were there. Lots of trashy and rude folks, unfortunately.
10,0 Excellent
Pros: Yoga class every morning with Juan. Activities all day long for both adults and kids. Kids club very friendly and fun. Great environment overall.
Cons: Nothing.
6,3 Good
Pros: The space inside the room, the cleaning of the room. The cenote in the middle of the hotel area (but need to clean the leaves from the water) The Mexican show, street children games in this evening The Japón restaurante
Cons: The mattress was terrible, the area is surrounded by mosquitoes, it turns out that there are areas for bracelets of different colors so family with children could enter only to the central pool that was very dirty. The food is medium level
8,8 Excellent
Pros: Great for the all family, we stayed 7days and we could do different activities with ours children everyday. Wildlife is fantastic, and the may show are spectacular. Staff are really helpful and the spa treatment is wonderful! I especially thanks francis - pédicure lady! She is wonderful!
Cons: - the activities informations are all confusing, some are organised with the spa ( I hear about it on last day :-( ) - restaurant open and closure are all confusion as well, différents info received on different leaflet. - disappointing with booking.com as I book a suite kids bedroom and and hotel provide a suite only. Hôtel say it was because booking sold us something which is not available... ??? Really unhappy with this ! We also booked a jungle view and end up with kids aqua park view. :-( - as soon we arrived in the hotel we have been push to go to a meeting to be part of a holiday investment ... we refused when they ask to promised free massage, toys for kids and tequila for husband and $20 to book the meeting ... ;-( - strange phone call in our room received for more sale ... such as day trip and transport to airport from booking and trip advisor :-( - hotel got « elite area « and « adult only « area , which are frustrating when you want something if you are not part of those you are always in the end of the queue ( as they can book and get place reserved , seat around swimming pool, restaurant, ... ) it’s not nice. - Other then the main restaurant the lunch area is resumed with a burger and crips near the kids pool...
10,0 Excellent
Pros: Very friendly and efficient staff, very nice rooms, clean. Many activities included. Nice food. Very good organisation.
Cons: Drinks are very sweet, very few with no sugar. No or wrong information about opening and closure of restaurants.
7,5 Good
Pros: Animals are great, rooms are clean and spacious. Buffet was good, it had enough variety. Good spot for young families and the staff in the restaurants were friendly
Cons: You are greeted by staff that wants you to buy into upgrades by offering free stuff, didn’t like that. They wanted to waste my first morning with breakfast and viewing higher priced units....had to decline!!!!!Italian restaurant is bad, food is tasteless
10,0 Excellent
Pros: Incredible animals Tasty food and drinks Clean and comfortable in the room Good staff attitude Hotel infrastructure Animation and other
Cons: There are no flaws. Sea (Sargassum - environmental disaster)
9,2 Excellent
Pros: Very Nice location , the nature and jungle and animals were great. The ocean and beach were also like in a movie. Food and staff were great. I cant think up any bad thing about this hotel
Cons:
10,0 Excellent
Pros: Kids had the best time ever! This resort had so much to keep the kids entertained while I got to relax and enjoy. Everything was completely stress free! Shows were entertaining for both kids and adults. Excellent food and friendly staff.
Cons: Room wasn't always stocked properly.
9,2 Excellent
Pros: Waterpark is great for kids. Restaurants are fine.
Cons: The beach I did not like too much.
Located in Playa del Carmen, this beachfront property is next to a golf course and within 6 mi (10 km) of El Camaleon Mayakoba Golf Course, Quinta Avenida, and Plaza Las Americas. Mamitas Beach Club and Central Square are also within 9 mi (15 km).
Located in Playa del Carmen, this beachfront property is in the entertainment district and within 3 mi (5 km) of Grand Coral Golf Riviera Maya, El Camaleon Mayakoba Golf Course, and Punta Esmeralda Beach. Mamitas Beach Club and Playa del Carmen Main Beach are also within 6 mi (10 km).
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Overall 8,6 Excellent
Based on 5 483 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
Poor
1,0
Pros: I enjoyed the themed restaurants especially the Japanese one.
Excellent
10,0
Pros: I loved everything about the hotel, staff and my experience here. the staff worked worked continuously on the rooms, to the pool and the grounds. I would love to come back with my family next time and I will if the price was as good as this weeks price!
Excellent
9,0
Pros: Huge hotel, different atmospheres. Easy to move through it and to enjoy all the areas. The entretainment is unbeatable, so great throughout the day. Night shows were amazing and we didn’t miss one. The people were really kind and helping. The prize of this hotel for what you get is just impossible to improve. The buffet was amazing throughout our week. Breakfast and lunch were great but dinner was amazing. The themed nights made dinning really fun. The animals! We absolutely loved to be in a hotel that cared for its fauna. The hotel is surrounded by mangler and animals were walking around the hotel. Coatiles were everywhere and the hotel may do better in asking people not to feed them but it was nice to see them anyway. Cats, monkeys, we even saw a deer!
Excellent
8,8
Pros: Loved the private pool for the villa package and the cabanas you could reserve during your stay.
Excellent
9,2
Pros: The compound is absolutely gorgeous- extrenely clean yet authentic/natural. Loved seeing the animals roam about. Food was pretty good, value for money was excellent.
Excellent
9,2
Pros: Property was nice, kept up and staff were fantastic!
Excellent
10,0
Pros: I liked how everything was included, food, drinks, transportation for shuttle. i liked having the beach in the backyard. i liked the drinks and buffet was amazing. The choices were really great.
Excellent
10,0
Pros: I was completely overwhelmed with the generosity from staffs in all departments. My husband and I chose to have a platinum suite and it made our stay so easy to have a lobby at our connivence.
Mediocre
2,5
Poor
1,0
Pros: It was very nice until the end . Unfortunately one employee ruined it for this hotel!
Excellent
10,0
Pros: Friendly staff fun pool area
Excellent
10,0
Pros: The resort was gorgeous
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Details
Reviews
Overall 8,6 Excellent
Based on 5 483 reviews
Location
8,2
Breakfast
8,1
Service
7,5
Room
7,1
WiFi
7,0
Food
6,2
Beach
6,2
Location
8,0
Cleanliness
6,1
Service
6,1
Beach
5,9
Room
5,5
Food
5,1
Pool
8,7
Breakfast
8,3
Room
7,7
Service
7,5
Location
7,4
Cleanliness
6,9
Beach
6,0
Food
5,6
Amenities
8,7
Service
7,9
Room
7,0
Cleanliness
7,0
Food
6,4
1,0 Poor
Pros: I enjoyed the themed restaurants especially the Japanese one.
Cons: I didn't like the way the hotel scammed us out of our money for accidentally damaging hotel property. We wouldn't have mind a small fee but they really scammed us big time.
10,0 Excellent
Pros: I loved everything about the hotel, staff and my experience here. the staff worked worked continuously on the rooms, to the pool and the grounds. I would love to come back with my family next time and I will if the price was as good as this weeks price!
Cons: My only disappointment was the sand fleas and the smell on the beach so I spent my entire time while on the property at the pools which were wonderful. Will bring floats next time
9,0 Excellent
Pros: Huge hotel, different atmospheres. Easy to move through it and to enjoy all the areas. The entretainment is unbeatable, so great throughout the day. Night shows were amazing and we didn’t miss one. The people were really kind and helping. The prize of this hotel for what you get is just impossible to improve. The buffet was amazing throughout our week. Breakfast and lunch were great but dinner was amazing. The themed nights made dinning really fun. The animals! We absolutely loved to be in a hotel that cared for its fauna. The hotel is surrounded by mangler and animals were walking around the hotel. Coatiles were everywhere and the hotel may do better in asking people not to feed them but it was nice to see them anyway. Cats, monkeys, we even saw a deer!
Cons: For a 5-star hotel, some of the amenities felt the worse quality. Our hotel room was big, but that was it. The AC was not working on our first night, the hot tub malfunctioned. The shower leaked water to the bathroom. We only got shower gel and shampoo in the bathroom (and a shoe shinner?). The restaurants were pretty bad. We were upset to have missed the buffet for a very mediocre restaurant. The people who are always trying to sell you something are very annoying. These were from other companies inside the hotel like the cocobongo people or the BD travel company to the photographers and masseuse who were trying to sell us packages. Truly annoying. The location of the hotel is not the greatest, but they have transportation for 50 pesos. However, transportation ends pretty early. Now another great con for me was the blatant sexism that surrounded us day and night. Very antiquated gender ideas and messages were thrown at us from the pool games to night shows to any entertainment activities. I understand there may be some cultural differences but I think the place would really improve with a little bit of diversity training.
8,8 Excellent
Pros: Loved the private pool for the villa package and the cabanas you could reserve during your stay.
Cons: A little confusing the first few days, but the map really helps!
9,2 Excellent
Pros: The compound is absolutely gorgeous- extrenely clean yet authentic/natural. Loved seeing the animals roam about. Food was pretty good, value for money was excellent.
Cons: Most of the hotel staff we encountered were one of two extremes- 1) not very helpful aside from giving the very basic information needed 2) overly enthusiastic and trying to get us to sit through the 90 minute presentation. With a very packed schedule of activities planned, 90 minutes was wayyy more than we would have been willing to sit through (a second time).
9,2 Excellent
Pros: Property was nice, kept up and staff were fantastic!
Cons: Food was subpar. Fondue restraunt was terrible. Meat over cooked and fondue cheese was as if they added water to a powder. Service was so slow we had to get up and pour our own water and get drinks at the bar. Bed in Laguna Villa was uncomfortable and pillows were very lumpy and overused.
10,0 Excellent
Pros: I liked how everything was included, food, drinks, transportation for shuttle. i liked having the beach in the backyard. i liked the drinks and buffet was amazing. The choices were really great.
Cons: the amount of time it took to walk to the lobby from hotel room and some of the staff weren't the nicest. Others were very nice
10,0 Excellent
Pros: I was completely overwhelmed with the generosity from staffs in all departments. My husband and I chose to have a platinum suite and it made our stay so easy to have a lobby at our connivence.
Cons:
2,5 Mediocre
Pros:
Cons: The staff were probably the most horrible thing about the whole property trying to take money and rip people off
1,0 Poor
Pros: It was very nice until the end . Unfortunately one employee ruined it for this hotel!
Cons: The bell boy at the hotel who came and got our luggage took my jewelry that was in the front pocket of my luggage. We had to hurry to airport and did not have time to notify the security. I tipped him twice too!
10,0 Excellent
Pros: Friendly staff fun pool area
Cons: Pushy to upsell wine & shrimp at dinner so not all inclusive as the description suggests.
10,0 Excellent
Pros: The resort was gorgeous
Cons: It was so large. Had to do a lot of walking.
Located in Playa del Carmen, this beachfront property is in the entertainment district and within 3 mi (5 km) of Grand Coral Golf Riviera Maya, El Camaleon Mayakoba Golf Course, and Punta Esmeralda Beach. Mamitas Beach Club and Playa del Carmen Main Beach are also within 6 mi (10 km).
Nestled on the beach, this Playa del Carmen property is 2.1 mi (3.4 km) from Tres Rios Ecopark and 2.3 mi (3.6 km) from El Camaleon Mayakoba Golf Course. Maroma Beach and Mamitas Beach Club are also within 9 mi (15 km).
Overall 8,1 Excellent
Based on 3 757 reviews
All reviews
- All reviews
- Couples
- Families
Excellent
9,6
Pros: We loved the friendly staff, and the fact that they could remember us.
Excellent
8,3
Pros: The food, facilities and the animation team are outstanding. The animation team really puts in effort during the day, even if there are not a lot of participants.
Excellent
9,6
Pros: The rest of the hotel is beautiful
Okay
5,1
Pros: They had a variety of places to eat on site.
Okay
4,2
Pros: Not much...
Okay
4,2
Pros: The pool is great but one has to go early to find a shady place.
Good
6,7
Pros: The overall service and quality of food were great. The buffet changes it menu for the dinner each day, and a-la-carte restaurants are actually pretty good (especially the steak). The pool is okay when it’s not crowded. The bars also offer a great variety of alcohol for an all-inclusive hotel. Special thanks to a waiter Antonio in the main buffet, he has been making our day each morning :)
Excellent
9,7
Pros: The food is amazing many choices to try different foods. The staff is very friendly, helpful and over all did a great job. We were very impressed with how everyone went out of their way to make our time there memorable.
Excellent
8,3
Pros: Fantastic customer service
Mediocre
3,7
Pros: Mexican food was good. They gave out coconuts every other day.
Good
7,5
Pros: Food was ok, the pool was awesome and the staff very nice
Mediocre
2,5
Pros: I did not like one thing about this property.
Details
Reviews
Overall 8,1 Excellent
Based on 3 757 reviews
Breakfast
8,3
Location
7,9
Service
7,4
WiFi
5,7
Room
5,6
Cleanliness
5,5
Comfort
5,2
Beach
4,1
Location
8,1
Amenities
7,3
Service
7,0
Room
6,4
Cleanliness
5,9
Comfort
5,8
Vibe
5,6
Beach
4,3
Location
7,7
Service
7,1
Bar
5,9
Vibe
5,5
Cleanliness
5,4
Room
5,2
Comfort
5,1
WiFi
4,2
Beach
3,8
9,6 Excellent
Pros: We loved the friendly staff, and the fact that they could remember us.
Cons:
8,3 Excellent
Pros: The food, facilities and the animation team are outstanding. The animation team really puts in effort during the day, even if there are not a lot of participants.
Cons: Only downside was that you had to pay for the shuttle to Playa Del Carmen ($10 return) and that you only get free wifi for one device per family.
9,6 Excellent
Pros: The rest of the hotel is beautiful
Cons: The WiFi is almost non-existant. Only one device is free per room so we had to pay for the second person and the WiFi barely ever worked
5,1 Okay
Pros: They had a variety of places to eat on site.
Cons: Staff was rude, the place smelled of waste and the ocean was filthy and unswimmable with all of the seaweed waste accumulation.
4,2 Okay
Pros: Not much...
Cons: The food was bad. The service was poor, the location was too far away, the facilities are old. The beach was ugly (no one was swimming there)
4,2 Okay
Pros: The pool is great but one has to go early to find a shady place.
Cons: The hotel was not a 5 class material, very overcrowded and there were always long lines of waiting before each dinner, food was not 5 class material neither, it was nothing special. The beach in the resort was not nice.
6,7 Good
Pros: The overall service and quality of food were great. The buffet changes it menu for the dinner each day, and a-la-carte restaurants are actually pretty good (especially the steak). The pool is okay when it’s not crowded. The bars also offer a great variety of alcohol for an all-inclusive hotel. Special thanks to a waiter Antonio in the main buffet, he has been making our day each morning :)
Cons: The staff at the front desk. They were absolutely non friendly and not helpful. Starting with proving Wi Fi code, finishing the issues with changing money (they can’t just change your $100 bill for smaller dollars to pay the taxi, instead they tell you to accept they robbery exchange rate and buy pesos at 15 peso per dollar). Edson and Ricardo Gonzalez were the less helpful and friendly there.
9,7 Excellent
Pros: The food is amazing many choices to try different foods. The staff is very friendly, helpful and over all did a great job. We were very impressed with how everyone went out of their way to make our time there memorable.
Cons: There are not designated smoking areas and sometimes hard to avoid smoke. The shows at night are very fun and entertaining, but was very hot and smokey.
8,3 Excellent
Pros: Fantastic customer service
Cons: Small beds. And shower door was broken
3,7 Mediocre
Pros: Mexican food was good. They gave out coconuts every other day.
Cons: Rooms were moldy and full of mosquitoes. Black mold was found in walls and curtains. Some staff expect you to tip then even though this is an all inclusive resort where taxes and tips are included in the price.
7,5 Good
Pros: Food was ok, the pool was awesome and the staff very nice
Cons: The room air conditioning was broke we call for help and the “fix it”. The next day we came tired of a tour and the air conditioner was doing a very hard noise and they tell us they will fix it. We have to ask for a new room yes or yes...
2,5 Mediocre
Pros: I did not like one thing about this property.
Cons: We had so many bugs in our room. The room was dirty. We had two tv’s neither worked. The check- in was a disaster. The most unprofessional employees with so much confusion not one of them knew what was going on. The door was broken. They had old 2liter sodas they made with mixed drinks. We travel a lot & we have never had such an awful experience. This is a 2 star.
Nestled on the beach, this Playa del Carmen property is 2.1 mi (3.4 km) from Tres Rios Ecopark and 2.3 mi (3.6 km) from El Camaleon Mayakoba Golf Course. Maroma Beach and Mamitas Beach Club are also within 9 mi (15 km).
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