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Playa del Carmen resorts
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Best Playa del Carmen resorts
This Playa del Carmen resort is on the beach, 1.3 mi (2 km) from El Camaleon Mayakoba Golf Course, and within 6 mi (10 km) of Grand Coral Golf Riviera Maya and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 9 mi (15 km).
Overall 9,4 Excellent
Based on 170 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
8,5
Pros: Great service
Cons: It’s not as clean as an American would come to expect from a hotel...
Excellent
9,7
Pros: Great staff. Great rooms. Loved the bikes. Private pool and spa were awesome...
Cons: Food is pricey. places to visit outside the resort are further away. Beach is small and has huge sand bars
Nestled on the beach, this Playa del Carmen resort is just steps away from Maroma Beach and El Manglar Golf Course. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are also within 9 mi (15 km).
Overall 9,3 Excellent
Based on 222 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
10,0
Excellent
9,4
Excellent
10,0
Good
7,7
Pros: Secrets is beautiful. The view is incredible. The food was excellent. Incredible.
Cons: The rooms are beautiful, but there was a damp smell in our room the entire weekend. The sir conditioning made it worse. They need to change that.
Excellent
10,0
Pros: Wonderful beach - great for swimming, walking, and running. Awesome food. Nice staff and wonderful people at the resort Drinks were great. Service awesome.
Cons: Tried to extend our stay and they wanted an exorbitant amount of money to do so, when we knew our room was empty. Not sure that is their fault, but we did love it so much that we really wanted to stay. Spa is expensive, but they do offer specials once you get there.
Excellent
8,8
Pros: The food was unexpectedly good and I am very picky. The accommodations were very nice and the housekeeping was very attentive. Rooms were cleaned meticulously daily.
Cons: The room next door to us was being worked on and so we were repeatedly woken up in the mornings to drilling and hammering. The only other things I would complain about is that as far as wine goes, they only had one house selection, which was not great. Also the prices for the spa were ridiculously over priced.
This Playa del Carmen resort is on the beach, 0.1 mi (0.1 km) from Maroma Beach, and within 25 mi (40 km) of Xcaret Eco Theme Park and Xoximilco.
Overall 9,2 Excellent
Based on 404 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Good
7,1
Excellent
10,0
Excellent
10,0
Excellent
10,0
Okay
4,8
Pros: This resort has a wonderful beach, sandy and clean of debris. The grounds are well manicured and clean. We stayed for a week while the resort was at 80% capacity; however, our group didn't struggle to find benches on the beach. We enjoyed the party pool and the relaxing pool. Most of the staff was polite and provided good service.
Cons: The resort is not ideal for groups over 8, unfortunately we had a group of 9 people. More than once a concierge said we could be seated as group but the restaurant staff refused or objected, eventually allowing us to be seated together. It should be mentioned at one point we were told we would have to purchase 3 bottles of wine to be seated together after the concierge had confirmed a party of 9 would not be problematic. Housekeeping was poor, we had a dead centipede in our restroom all week, I was curious how long it would take to sweep the floors. There are only two buffet restaurants opened for lunch and breakfast. LGBT, GAY FRIENDLY, SAME-SEX COUPLES ISSUES Our group of 9 consisted of my relatives and their spouses, my single brother, and my parent and I - we are a gay couple. There were a few same-sex couples at the resort. Our check out notice was addressed to Mr. & Mrs. [LASTNAME]. The hotel has both of our information, they knew we didn't share a last name and should have been able to determine we are both males. However, it was a former letter - at best the drafter was lazy and sloppy, at worst homophic. We did hold hands in public and did not get any grief from other guests. However, a limited number of staff members did treat us differently after learning of our presences (e.g. ignoring us or actively avoiding interactions). Our last evening we had a reservation at the Hibachi grill, please note this is the only restaurant that will take reservations. In short, during the course of the meal our waiter engaged my partner and I in small talk with questions regarding our relations (i.e. Are you cousins or brothers?). This conversation took place in spanish, we were the only two of our party that spoke and understand the language. We clarified the nature of our relationship, boyfriends. He stated in spanish: "Really? Are you serious? Why?" We responded: "We are in love." He then stated: "Really? Why?" The tone of the conversation was dismissive and condescending. Fortunately for him and the restaurant manager this occurred at the end of the meal and we did not want to ruin our group's experience, which had been positive until that point although they were not aware of the specifics of the conversation. It has been a few days since that dinner and upon reflection it greatly diminishes my experience at Valentin Imperial Maya and we have decided we will not be returning. If you are considering this resort and are or have LGBT individuals traveling with you or a group of over 8, keep searching. I am writing a letter to the Director General, I will update if or when I receive a response.
Excellent
10,0
Excellent
9,7
Pros: Nice and very clean with a lot of choices to eat at very nice restaurants and concierge was very helpful with anything we needed.
Cons: Check in took almost a hour finally had to speak up to get waited on. A couple behind us was checked in before us because he was getting impatient. Then when we did get to check in the room we booked a Golden Junior Suite was unavailable they offered a upgrade for only one night and asked us move rooms the second day to which I told them was unacceptable and asked for the manager and miraculously a Golden Junior Suite was available. Felt like it was a sales pitch trying to get us to just pay for a upgrade all week. Also not a lot of entertainment at night, shows end around 8 to 9 but bars stay open til 2am.
Good
7,4
Excellent
10,0
Pros: The staff, food, hotel rooms, pool, beach
Cons: Please hand out a map print out of the grounds on arrival or in the room. Will reduce the initial calls for shuttles instead of exploring/walking.
Excellent
10,0
Pros: Great food, we couldn't believe thas we are eating in hotel and not a resteront. We realy enjoyed the pools, we have a pool next to our suite that was quite but the main pool are great too. The staff are very nice.
Excellent
10,0
Pros: Everything
Cons: The only thing I didn't like was the coffee at breakfast. All coffee at other restaurants was great. I truly enjoyed everything.
Excellent
10,0
Pros: Service, food, pool, rooms.
Cons: Coffee is bad. Fruit juice for drinks bad.
Excellent
10,0
Pros: Prompt, courteous, responsive staff. Wide range of different restaurants that were all excellent. Spacious room, excellent room service, very good housekeeping. Everyone was friendly and helpful.
Cons: Nothing. We truly found nothing we didn't like.
Excellent
10,0
Pros: Lots of activities, great food, entertaining staff, and adult beverages
Cons: Would have been nice to have a coffee bar.
Excellent
9,7
Pros: What a perfect place for a romantic vacation! The suites are wonderful, the pools are beautiful, the grounds are spectacular, and the beach is clean and beautiful. The beach it's located on is gorgeous- calm and warm ocean water with marine life swimming along side you. The atmosphere is very romantic, and it was perfect for our honeymoon.
Excellent
9,6
Pros: This resort is very nice. The serve you top shelf liquor. The staff is insanely nice and attentative. Most of the food was excellent. The beach was had white sand that was soft and a great strip of ocean with no rocks. The pool was huge with two swim up bars. The rooms a pretty high end, and the clean inning service would clean it 4 times a day if you let them. Overall, this resort is probably a 3.5-4 star resort, but because the price is so great it makes you feel like your at a 5 star.
Cons: There were only a few things I didn't like, 1. The steaks were weird. They defintely cut too much cost there. 2. The tv in my room was pretty outdated. Flat screens are cheap these days and I think they should upgrade. 3. They have a lot of "premium reserved seating" by the pool. It's a little annoying cause 90% of them are empty, and then no regular seats are available.
Nestled on the beach, this Playa del Carmen resort is within 3 mi (5 km) of Punta Esmeralda Beach, Quinta Avenida and Mamitas Beach Club. Playa 88 and Guadalupe Church are also within 3 miles (5 km).
Overall 9,0 Excellent
Based on 244 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,8
Excellent
8,0
Excellent
10,0
Pros: The staff were amazing. The grounds are incredibly manicured and maintained. The facilities sparkle. Dinner at Los Murales was remarkable. The breakfast options at La Palapa del Sol were really enjoyable and nightly specials kept it interesting. The rooms are beautifully decorated. Our entire family had a wonderful week there.
Cons: Like all resorts in Playa Del Carmen, they are struggling with the seaweed coming in on the beach. It's a never-ending battle. Given the value for what we paid, I don't have any suggestions.
Excellent
9,1
Pros: We were pleased with the variety and quality of the food from the Sol/Luna Grill restaurants except BBQ night.
Cons: La Palapa del Sol's main food is buffet. We are not buffet people. Many of the better items on their full service menu cost extra for the All Inclusive people.
Excellent
10,0
Pros: The staff were incredible. Great, personalized service from all of the staff made this stay exceptional. The facilities were modern, clean and well kept. The activity equipment was available and in good condition and the beach/poolside areas were clean and comfortable. For the most part the food and drinks were excellent. The buffet food was typical of what you would expect of a resort/hotel buffet but the poolside restaurants and bars had excellent offerings. La Rotonda bar had great sushi and wonderful service. The Los Murales restaurant was phenomenal. The food was excellent and the staff was attentive and pleasant.
Cons: Had an issue with my original booking but the customer service department of the hotel was able to work it out after a few phone calls. The WiFi wasn't the best. The signal was strong around the resort but connectivity was often poor. When we were able to connect, speeds were acceptable for email and limited web browsing. The whirlpools are quite cool- barely warmer than the pool itself.
Excellent
9,4
Pros: The facility was outstanding. A great place for the family. Wonderful staff and a perfect location close to downtown.
Cons: Lack of entertainment. Food could use some improvement.
This Playa del Carmen resort is on the beach, 0.7 mi (1.2 km) from El Camaleon Mayakoba Golf Course, and within 6 mi (10 km) of Maroma Beach and Punta Esmeralda Beach. Grand Coral Golf Riviera Maya and Tres Rios Ecopark are also within 6 miles (10 km).
Overall 9,0 Excellent
Based on 181 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
9,4
Excellent
9,4
Excellent
9,6
Pros: Access to bikes for all hotel guest was a great way to get around.
Excellent
10,0
Pros: The property is large but just amazing. The waterways make this place very special. The staff are top notch. Toiletries are divine. Having water sup boards and kayaks add so much.
Cons: Not enough bikes around.
Located in Downtown, this beachfront hotel is in the city centre and within a 5-minute walk of Mamitas Beach Club and Quinta Avenida. Mario Villanueva Stadium Madrid and Quinta Alegría Shopping Mall are also within 15 minutes.
Overall 8,9 Excellent
Based on 623 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,4
Okay
4,0
Excellent
10,0
Excellent
9,4
Pros: Stayed two nights with my boyfriend and we loved this place. We tend to avoid the mega resort hotels so this was perfect. Took advantage of the half board, the food was good, not anything that stood out but appreciated. The drinks were about $5 USD which is ok, wish happy hour were longer. Tell them to make the margaritas strong :) The location was great! Loved being right on the beach and also able to walk quinta avenida in the evenings. All the staff was incredibly friendly, always trying to help. We did not have issues with noise at all. In fact I thought the music could have been a bit louder at the pool. I brought my own speaker to the beach for music but tried not to play it too loudly.
Excellent
10,0
Excellent
10,0
Excellent
10,0
Pros: I was a pleasant surprise, it was a last minute booking, so we didn't new much about this place, but it is very nice, good food, excellent service, beach front and a street away from the 5 ave.
Excellent
10,0
Pros: Amazing service and staff, clean and beautiful property, great location on the beach and near all the city center has to offer.
Cons: In room refrigerators would be nice to have.
Excellent
10,0
Pros: Love this place: Our eighth stay in ten years!
Cons: Really can’t see how anything could be improved. Sometimes music from concerts at nearby Mamita’s is horrendous but that is not Mahekal’s fault.
Good
6,0
Good
6,5
Pros: The location is great and it LOOKS like a tropical paradise. If you are in your 20's or only visiting for 1 or 2 days this is a great spot.
Cons: The sound from Mamelita's is consistent and all-present from about noon until 7 or 8pm each night. When I say sound, I mean a massive bass that permeates all structures and covers the beach from South to North. There was unfortunately 2 weddings during our stay and I felt terrible for those brides having beach ceremonies with bumping bass. The houses with straw roofs have a consistent "wood rot" smell and there are termites in the exterior porches.
Excellent
10,0
Pros: The service and atmosphere were impeccable
Good
6,5
Pros: Great location, unique layout, good restaurant
Cons: Dirty floor, stains on duvet, leaking shower
Excellent
8,5
Pros: Wait staff, location, breakfasts, porches, relaxation, most definitely recommended!
Cons: Low pressure showers, noisy neighborhood bar every night with the boom, boom
Excellent
10,0
Pros: Clean rooms, with good facilities. No TV or coffee machine, etc. beach, resturant and spa options were very good. Staff was excellent....and I mean across the board. Just amazing.
Cons: Rooms, facilities, location, staff and secluded beach. I enjoyed it so much, already booked another trip in early 2017. The central location to Playa Del Carmen was especially appreciated.
Located in Downtown, this beachfront resort is in the city centre, just steps away from Quinta Alegría Shopping Mall and Quinta Avenida. Mamitas Beach Club and Playa del Carmen Main Beach are also within 5 minutes.
Overall 8,8 Excellent
Based on 377 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,8
Excellent
10,0
Excellent
8,0
Excellent
8,0
Excellent
10,0
Excellent
9,4
Pros: The only thing that was lacking in quality were the bed sheets. For a 5 star resort the sheets were old and covered with pill balls. Also I don't like the fact that people get up and "save" chairs early in the morning without even sitting there during the day. The system should be when you leave the lounge chair you take your saving towel so someone can sit there and use the chair. Most of the time there were approximately 2/3 of the chairs empty just being "saved". This is not necessarily the fault of the resort but of people just being rude.
Excellent
8,0
Excellent
10,0
Excellent
8,8
Excellent
10,0
Okay
5,7
Excellent
10,0
Excellent
8,5
Excellent
10,0
Excellent
10,0
Pros: This was one of the best all inclusive properties I have been to. Room, staff, food, pools, bars and entertainment all were amazing. I loved the hydro therapy as well. Plus, as a bonus, the front door was right on 5th avenue, allowing us to shop, go to bars and grab off resort food. If you are looking for a chance to get both all inclusive and experience Playa Del Carmen, I highly recommend the Royal!
Cons: The beach was horrible - rocky and full of seaweed. However, as I personally hate sand and salt water, this did not bother me in the slightest. This actually made my stay better, as we stuck to the pool, bars and 5th avenue.
Excellent
8,8
Pros: Location Good size rooms Pool area Friendly staff Service
Cons: Food was just ok Bedding sheets should be improved Improve lounge facilities
Excellent
10,0
Pros: Everything! Just awesome service
Cons: Thin walls
Excellent
9,1
Pros: Adult only all inclusive resort. Food was good with plenty of restaurants to chose from. Ocean views are great.
Cons: Lots of stairs and small steps between ledges. Be prepared for some walking since things are spread out. Walking paths are very slippery when wet.
Excellent
10,0
Pros: Staff very kind and courteous. Animation team is so fun.
Cons: Wish it was less expensive.
Excellent
9,7
Pros: Our room was gorgeous Shows were great Food was great Loved how we could walk out to 5th Avenue Most of the staff was friendly Beach was well kept
Cons: Pool was freezing I felt like they were always trying to sell something to us Small pool Crowded beach Beach chairs were old- they need some serious updating!
Good
6,8
Pros: The staff were incredible.. Beautiful resort, good good options
Cons: Horrible Horrible Smell from ocean like sewage. It was extremely hard to enjoy the beach. No eating at the pools
Excellent
10,0
Pros: Food, service, entertainment. Everything was perfect in my opinion.
Cons: Nothing
Excellent
10,0
Pros: Everything. It was amazing.
Excellent
9,7
Cons: Parts of the grounds were very stinky
Excellent
9,4
Pros: The service, food, and location were excellent. The staff were genuinely happy to be of assistance and always greeted us with a smile.
Excellent
9,7
Pros: Amazing...and I always choose 5 star resorts. One of the best I've ever experienced.
Cons: The hotel should do a better job of explaining all there is to offer and an initial tour...it really has excellent offerings, but we had to navigate/learn a lot on our own. It would have been helpful to have more information upfront.
Excellent
10,0
Pros: Everything!!
Located in Playa del Carmen, this beachfront resort is in the entertainment district, 0.7 mi (1.1 km) from Tres Rios Ecopark and 1.7 mi (2.7 km) from El Camaleon Mayakoba Golf Course. Maroma Beach and Grand Coral Golf Riviera Maya are also within 6 miles (10 km).
Overall 8,7 Excellent
Based on 503 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,8
Pros: Food was delicious with lots of variety - that alone made it totally worth the visit. Drinks were usually strong. The property is immaculately groomed and very walkable, plus there are lots of ramps to make it accessible to all. Staff were all friendly. The pools were beautiful and there was almost always a free lounge chair at the pool or beach where I wished to sit. Although most of the beach is on a boardwalk, there was also a small area of "real" beach where you could go in the sea if you wanted.
Cons: My husband and I were given a room with two double beds (not even queen size). When we requested a king bed, we were told none were available for the duration of our stay. However, later that day our two single friends arrived (who had booked through a different online site) and they were each given rooms with a single king bed. Also, one night we were without water in our room (sink/toilet/shower) from about midnight until 4:30a due to some renovation work and we were not alerted ahead of time (found out when trying to flush the toilet).
Excellent
8,3
Excellent
10,0
Excellent
8,5
Excellent
8,2
Pros: No kids! Reservations were not needed at any of the restaurants (except Japanese). Food was great.
Cons: No exterior bathroom door. Just a glass partition separating toilet/shower from sink area. No full length mirror. Just the mirror in the bathroom over the sink, with poor lighting. Needs more chairs by pool areas.
Okay
4,0
Pros: Grounds were fairly nice. Room seemed clean.
Cons: Pillows were horribly uncomfortable really almost comically bad pillows -- mak ing decent sleep impossible. My wake up call came an hour and a half early at 2 am! No hot water for shower. Ceiling super thin heard every footstep of upstairs neighbor. No view from room. Service was not great. Drinks weren't good and food was just okay.
Nestled on the beach, this Playacar resort is within 2 mi (3 km) of Plaza Paraiso, Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Playacar Golf Club are also within 2 miles (3 km).
Overall 8,6 Excellent
Based on 103 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
Excellent
10,0
Pros: The beach and pool are amazing and HUGE! The food in the restaurants was excellent. The food at the buffet was good. They did a great job of trying to include foods at the buffet that would appeal to guests from all countries, and it gave us a chance to try different foods that we would never typically order in a restaurant. There were always snacks and ice cream available by the pool, which was great. The entertainment staff, Star Friends, was amazing! They work around the clock to entertain the guests and always seem to have activities, games, or shows going on that are actually entertaining, whether you're participating or just watching. The nightly shows were a bit hit or miss, but they get an A+ for effort and enthusiasm. For some of the shows, they brought in professional dancers or entertainers and those were excellent. Our room was spacious and comfortable. The refrigerator was restocked daily with water, soda, and beer. The drinks were weak, but we liked that since we could drink all day at the beach and all night at the bars without being too affected by the alcohol! The disco was a great place to listen to music and relax at night after the shows. It wasn't very busy when we were there, but the bartenders were amazing and so friendly! We never felt pressured to tip anyone, and they almost seemed surprised when we did tip them. Overall, our trip was amazing!
Cons: This did not bother me, but it is not a fancy "luxury" resort, so people with extremely high standards or expensive taste might want to stay elsewhere.
Excellent
9,7
Pros: The Iberostar Tucan / Quetzal is one of my favorite resorts in the Mexican Rivera Maya. The dining buffets are fine, and there's always some food offered that you've never tried. It's fun to experiment with new tastes. This was my fourth visit. The staff are very courteous and speak several languages. The fun begins with the jungle in the center of the resort. A large canopy of trees with well lit winding paths takes you from your room to the waterfront pools. New additions this year included a balcony overlooking the flamingo pond, a boardwalk in the center of the jungle, and a new waterfall with Mayan statues hidden in the rocks. The wild animals living in the jungle run free and appear tame, but you are warned not to feed them. Peacocks are everywhere, and you can get some great photos of the males spreading out their huge feathers. If you stay near buildings 14 and 13 expect to have howler monkeys swinging through the treetops to get to their feeding areas. They wake up at dawn with ferocious howls that remind you that, yes, you are far from home and now in a tropical paradise.
Cons: A surprise this time was the renovation of one of the buffet restaurants, what was once an intimate rustic buffet is now a separated modern glass and steel food service area with a longer walk to your table. I preferred the rustic design but was told Iberostar plan to remodel the other buffet restaurants with the same bright white modern sterile design.
Excellent
10,0
Pros: The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch.
Cons: Nothing I would change
Excellent
8,8
Pros: The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs.
Cons: The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.
Nestled on the beach, this Playa del Carmen resort is within 3 mi (5 km) of Punta Esmeralda Beach, Quinta Avenida and Grand Coral Golf Riviera Maya. El Camaleon Mayakoba Golf Course is 3.1 mi (5 km) away.
Overall 8,6 Excellent
Based on 67 reviews
All
- All
- Families
- Mature couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Nestled on the beach, this Playa del Carmen resort is 0.9 mi (1.4 km) from Xplor Theme Park and 1.3 mi (2 km) from Xcaret Eco Theme Park. Ferry to Cozumel is 2.7 mi (4.4 km) away.
Overall 8,3 Excellent
Based on 1 060 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,0
Mediocre
2,0
Pros: Place looked good. Really Clean.
Cons: Grounds too big. Too much walked by to get anywhere. Staff pretends to care but really doesn't Beware of the tours they are very misleading Not a whole lot too do on the massive grounds Very reminiscent of a low budget cruise ship. A lot of money spent on beauty of hotel but not anything that benefits the guest. Food ok at best No beach besides the man made one. Which is not actually on the beach. The ruins look man made and there are rocks all along the real beach. Don't expect sand. There is none. Don't expectt any major benefit to staying here because of proximity to Excaret. There isn't a major benefit because you have to pay extra for Xcaret just like anyone else would. The unlimited experience is a trap to get you to go for 3 days. Don't waste your 350.00. I could go on and on. We complained about things to staff to no concern
Excellent
9,7
Excellent
9,7
Excellent
9,7
Pros: The breakfast and food was excelent. The location was amazing. Definitely, I'll be back!
Cons: All was perfect
Excellent
10,0
Pros: Very nice and relaxing!
Cons: All the outlets in our rooms did not work well.
Good
6,2
Pros: The location was pretty
Cons: Reminding staff to clean our room.
Excellent
8,5
Pros: Beautiful Location
Cons: A very nice resort in a beautiful location. The grounds were large enough to have lots of activity...or find quiet areas to relax
Excellent
10,0
Pros: Loved everything.
Cons: Everything was great!!
Excellent
10,0
Pros: Facillities, food, location, cleanliness.
Cons: Dont expect to have a big beach area. The internet isn't good at all and they charge for it. The juice in the restaurants isn´t natural and the taste could be better.
Located in Playa del Carmen, this beachfront resort is in the entertainment district and within 3 mi (5 km) of Grand Coral Golf Riviera Maya, El Camaleon Mayakoba Golf Course and Punta Esmeralda Beach. Mamitas Beach Club and Playa del Carmen Main Beach are also within 6 miles (10 km).
Overall 8,1 Excellent
Based on 1 650 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
4,0
Pros: - Palmy - Grand hotel complex - Swim-up pool was nice - Nice shows at the bar - Minibar
Cons: - NO WLAN - nervous staffs - to many antisocial gusts - Big price for people from EU as Canadian or US people - Room: Very BAD!!! I told them before "Honeymoon". The bathroom was not cleaned up! - Dirty ground, in room, bathroom, terrace - Patched mirror! - Hairs from prior hotel guests at the bed!! - Wine in bottle - 1 hour waited for an reserved Restaurant! - Many staffs couldn´t speak english or german! - Hole in the wall. Drop water to the ground! MEAL: - Gag me with a spoon! Never ever. - Canned fish :-)!!!!!???!!! - Expensive Shuttle bus to the city! No free shuttle!!!! Many 3 stars hotels in Playa del Carmen diposes this! - Hotel is very far from the city! - Hotel is in the near from the highway! - Cigarettes in hotel 8 $ ....in supermarket 3 $ ?!?!?!?!?!?
Good
6,0
Excellent
8,0
Good
6,6
Pros: The themes restaurants were very good, the water and eaches were also very nice. Lots of pools and always fairly easy to find spot with shade.
Cons: I didn't like the whole reservation process for the themed restaurants, they would be full per the concierge and when you would show up the retaurants would be 1/2 empty. They required pants for guys for every themed restaurant which is a pain when it's 90 degrees at night. Everything is an upgrade and you even have to pay for internet. The whole resort is way too big and there limited elevators which is a real pain when you have small children with strollers
Okay
5,7
Pros: The specialty restaurants were decent enough but be prepared to spend some extra cash if you don’t want their terrible house wine. Basically bad homemade wines.
Cons: Rooms have a constant musty smell and show signs of ageing
Mediocre
2,0
Pros: There was nothing that i like from this place!!
Cons: To start.. No valet...! Its all inclusive but the alcohol is of the cheapest out there.. The buffet was ehh.. The staff at the front desk were idiots! There was no help around if you needed something. This place is huge and the only way to get around was with a trolly or walk! Annoying!! And the rooms were outdated! I stayed at the hyatt on playa del carmen.. And it was waaaaaaayyyy better!! They made reservations for me.. They acomidated me with everything.. There was always someone there for everything!
Okay
4,3
Pros: The drinks
Cons: Everything else. Huge resort and no one helped us to our room or told us about the shuttle trolley. They got our room wrong TWICE...we had to chg rooms twice. The wait staff was always rushing us thru dinner... Which by the way had HORRIBLE FOOD! The buffet was ok ... Just ok. The bar always had a huge line yet only ONE bartender. All of the specialty restaurants were completely booked the day we got there and u can't reserve before u check in so we only had 9pm as a dinner option. We paid too much money for such mediocre service.
Mediocre
2,0
Pros: Don’t waste your hard earn money here
Cons: Better management
Located in Playacar, this beachfront resort is next to a golf course and within 1 mi (2 km) of Plaza Paraiso, Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach Club are also within 2 miles (3 km).
Overall 8,1 Excellent
Based on 1 409 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7,4
Pros: Great location, Attentive staff and Cold AC.
Cons: Cheap 2 star food service. If you don't ask for it you won't get it. This was my fifth visit to the Reef. Every year the overall food service has gotten progressively worse especially in the Italian Restaurant. Four years ago that restaurant had an excellent antipasto salad bar now it has the same salad bar as the main restaurant. The entrees youst to be very good to excellent and the house wine and champagne were surprisingly good, no more. We never went back to that restaurant after the first try, nothing special. The hamburgers at the snack bar are mixed with a filler that does not taste good. I couldn't eat it. The food in the main restaurant varies little from day to day. They use the cheapest meat available but prepare them well and in a tasty manner. Beef is rare but if you ask for it they will get you a steak. Years ago the Italian restaurant was NYC quality, the main restaurant had fresh squeezed orange juice for breakfast, champagne flowed all day, now you have to pay for it after 11 AM and the overall food service was much better. I have to admit I found something I like to eat at every meal and they served steaks after I asked for them. Our bathtub needed replacement, it was cracked on the bottom. Our TV was broken as well.
Okay
4,8
Mediocre
2,2
Pros: Terrible: On the worst Experience EVER, Since we walked in and we checked in they asked for our passports Really!! The we get to the room that smelled HORRIBLE the lights did not work and latch was missing, The Beds where so hard, I think the floor was Better all the servers where so rude. NO ACTIVITY at the pool area the pools where so small plus if you needed to pay extra if you wanted a different beer and then to get a coffee at the lobby was 3 bucks really what part of all inclusive was I missing. I hated this Hotel it was the WORST EVER NEVER AGAIN. We also got food poison, and other people staying here at the REEF also got food poison. The food is not kept at the right temperatures and the service was HORRIBLE you would ask for your Drinks they either took forever or they would not come at all. At the food stations the cooks where always in a BAD MOOD. There beach was super dirty this was the only hotel that did not clean the sea weed. JUST THE WORST HOTEL EVER
Okay
5,3
Pros: Nothing - The place was completely mediocre. The only good thing is that it is a beachfront hotel.
Cons: The check in procedure was a nightmare. I flew in from spain and had done the reservation the night before. Upon arrival, they tell me that the reservation is not in the system because the person who takes care of reservations is on a holiday until tuesday! The man tells me that he'll put me in a provisional room. We walk there ( mind you Im carrying my whole kitesurfing equipment with me ) and as the bellman opens the door, we notice the room is occupied. So then we had to go back and I was put in another room for the night and then had to transfer the following day. My check out date was on Friday and I needed an extension until Sunday - I contact the lobby and they tell me they have no availability. While I was booking my room elsewhere I decided to look at their webpage and they did in fact have rooms available. Completely unprofessional people. Yes this is an all inclusive too, but the food is terrible. Breakfast and dinner tastes exactly the same.
Okay
4,0
Pros: the only good thing was the ice cream parlor and it's location was amazing so close to 5th Avenida! We walked to the little town of playa del Carmen and all it's shops!!
Cons: The beach is always dirty with sea weeds, the food is horrible the staff are not attentive not greetifull. Bartenders are horrible and drinks suck! If you want to go and have diarrhea and vomiting for two days with you and your children all together go to this place! We were 9 In our party and 8 of us got sick!! And I heard from other quests that people in There party got sick also!! The restaurant is outdoor it's hot and humid and food is not kept at a good temperature so any dairy product or meat will be prone to bacteria very quickly. They do not have enough ice and do not keep food fresh! If they use beans tonight for dinner the left over is served for breakfast! It's so disgusting!! Would never stay at the reef playacar again! So many Mosquitos!!! Be prepared to get bitten and get food poising beach is terrible!!
Excellent
10,0
Pros: Loved the beach low water current The suite upgrade was amazing Weather was perfect
Cons: It would of been better if they had an all inclusive plan
Excellent
8,5
Pros: My first time in Mexico and at an all inclusive. I really enjoyed the area and the feel of the resort. The separate restaurants had nice dinners and the buffet breakfast lunch and dinner was pretty good. The beach and the pool were very nice and the resort was located close enough to the downtown area that you could walk or take a cab for next to nothing. I would come back and would recommend this place to others.
Cons: Our check in had some confusion based in the american websites that we had read and what actually was the case regarding her son and kid staying free. However they were pretty sympathetic and work out a very reasonable deal with her. They have some guys not he beach that r selling excursions and asking for money to hold your place that don't work for the resort and if you didn't know better then you think it's ok. They are a scam and they will take your money and refund you if you decide not to go. Beware or them!!
Excellent
9,3
Pros: Beach is impeccable - best beach in playa. Pool area was beautiful. Got a great deal via kayak $125 incl tax per night all inclusive for two. Alcoholic beverages included and paddleboard free for 30 min. Located in gated community so beach was a bit exclusive - no one hassling you/ begging for money.
Cons: Menu variety very generic, bad attempt at American dishes. We didn't even understand why. Food quality subpar - fruits weren't sweet, ceviche poorly done. Dinner was OK. Hotel would not allow me (parents staying at hotel) to access property without a playacar membership card (hotel is located on golf course/ in gated community) had the card thanks to my Airbnb host but was not allowed after 6pm to watch sunset with parents to celebrate their anniversary.
Located in Playacar, this beachfront resort is next to a golf course and within 3 mi (5 km) of Playacar Golf Club, Paseo del Carmen and Quinta Avenida. Playa del Carmen Maritime Terminal and 3D Museum of Wonders are also within 3 mi (5 km).
Overall 8,0 Excellent
Based on 672 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,4
Excellent
10,0
Pros: Everything (except the timeshare!)!! The staff was amazing, the adult only exclusive area was exactly what we were looking for. It was a nice walk (about 5 minutes) from our area down to the beach and if we didn't want to walk there were shuttles available. The beach was gorgeous and the pool so much fun! We loved that we did not have to reserve for the a la carte restaurants! Our favourites were Asiana and Mexican! The Premium Bar was also a nice feature of the room (gold wristband) that we reserved through kayak. The Jr Suite we stayed in was less expensive on Kayak than the standard room and when I emailed the resort to confirm this they responded immediately to assure us this was correct! We would go back in a heartbeat and highly recommend it!
Cons: The first day we were asked to speak with someone for our Welcome Package which we knew was for timeshare. We sat with Enrique, received the information and did not accept the request for further information. We were contacted three more times about our "welcome package" even after explaining that we had received the information.
Excellent
9,4
Excellent
10,0
Pros: The resort is beautiful. The beach is one of the best I have ever seen. The staff is second to none and so friendly.
Cons: The seaweed got worse as the week went on. Not the resort's fault but it did take away from the amazing beach.
Excellent
9,4
Pros: All inclusive it’s great, the restaurants, the bar, the atention the employees are excelent they give great service and are very polite. The shows. Very clean and the room I had was great.
Cons: Because of an employée mistake in El Gaucho restaurant we end up paying an expensive( $40us ) bottle of wine .
Okay
4,0
Pros: The staff were great. The beach was fantastic. Drinks were in full size cups and there was some premium liquor.
Cons: THE WALK. They gave us a"free upgrade" but put us over a mile from the beach. The said they have golf carts but there are 400 rooms back there and 3 carts that hold 6 people each. At one point we had to wait an hour for a ride. All activities are near the beach so we didn't end up doing very much. The first day of our vacation we walked 16,000 steps, this is not what we wanted our beach trip to be.
Mediocre
2,0
Cons: Old facility room not cleaned
Excellent
8,2
Pros: The price
Cons: the internet is the worse I every had at a hotel
Excellent
8,0
Pros: Tonight Shows Enviroment - family time and party time.
Cons: Beverages sometimes are not good in all inclusive.
Okay
4,0
Cons: Service
Excellent
9,1
Pros: nice big resort with the children part separated from adult section nicely rooms are very nice -- staff was great
Cons: never care for the food in Mexico
Excellent
9,4
Pros: The restaurants are excellent, Buffet is good, Great beach, big facility that is family oriented, Staff are nice work very hard to keep the place Running, Beds are comfortable. overall its a good value for the price
Cons: Stayed in the family section close to the beach the Rooms a bit outdated, Air condition is weak, bathrooms need remodeling. you have to be early or make reservations to restaurants otherwise its a long wait, The Golf cart transportation can take time to show up and unfortunately most people don't respect who was waiting first.
Excellent
10,0
Pros: Everything.
Cons: Nothing.
Nestled on the beach, this Playa del Carmen resort is 0.4 mi (0.7 km) from Tres Rios Ecopark and 2.3 mi (3.6 km) from El Camaleon Mayakoba Golf Course. Maroma Beach and Grand Coral Golf Riviera Maya are also within 6 miles (10 km).
Overall 7,2 Good
Based on 427 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
4,5
Excellent
8,0
Pros: The grounds were immaculate. The pool was very nice, and there were always chairs available during my stay, no matter what time of day it was. (I stayed between April 28 - May 5). My room was great as well, a nice walk-in shower, good AC, a mini-fridge stocked daily with water, soft drinks, and beer. The room was a ground level garden view room, which I highly recommend. The ground floor rooms have a nice large patio, compared to the upper floors which have a smaller balcony. The food was also impressive. I'm a vegetarian, so I sometimes worry about choices, but there was always plenty of options at the buffets. At the A La Carte restaurants there were fewer choices, but that's to be expected.
Cons: I found that sometimes the service was a bit lacking. This is often rare when visiting Mexico, as in the past I have found that the staff are generally quite eager to please. There were some good staff members of course - we had all lovely servers at the buffets, and Mario, who cleaned our room, was excellent. However, we encountered a number of average and below-average employees during our stay, at the front desk there were a couple unpleasant people, as well as some of the bars throughout the resort. It seemed the bar staff gave service depending on how well they were being tipped. The beach is also a bit of a let down, brown water with a large amount of seaweed washing ashore - but hey, it's nature, you can't really complain. It was nice that the traveling salesmen who patrol the beaches were not allowed to come ashore. They waited at the water line and called out to come a see their products, but they didn't bother you while you sat on your lounge chair in the sand. On the other hand, I found the resort photographers fairly pushy. When relaxing at the pool they come around and force people to take photographs wearing sombreros, holding iguanas - that sort of thing. Maybe some people enjoy this, but I prefer to sit in silence and read my books and they were incredibly pushy, they wouldn't take no for an answer!
Excellent
8,2
Excellent
9,4
Okay
5,7
Good
7,7
Good
6,0
Cons: Entertainment - same show for several years now and no live entertainment after the nightly show
Okay
5,1
Pros: They had a variety of places to eat on site.
Cons: Staff was rude, the place smelled of waste and the ocean was filthy and unswimmable with all of the seaweed waste accumulation.
Good
7,7
Pros: Food was great and rooms were comfy
Cons: The facility is just too big and hard to navigate at times. Stayed in Mexico many times and there are better places to stay for the same price.
Mediocre
3,7
Pros: Mexican food was good. They gave out coconuts every other day.
Cons: Rooms were moldy and full of mosquitoes. Black mold was found in walls and curtains. Some staff expect you to tip then even though this is an all inclusive resort where taxes and tips are included in the price.
Excellent
9,7
Pros: The food is amazing many choices to try different foods. The staff is very friendly, helpful and over all did a great job. We were very impressed with how everyone went out of their way to make our time there memorable.
Cons: There are not designated smoking areas and sometimes hard to avoid smoke. The shows at night are very fun and entertaining, but was very hot and smokey.
Mediocre
3,4
Pros: The rooms were clean.
Cons: Every single staff there seemed to lack management and quality service. When escalated, manager did not take ownership and try to resolve issues.
Excellent
8,0
Pros: Pools were large, food was good. Staff was excellent.
Cons: Beach had lots of weeds in water. Not sure if it was just a nature thing, but the staff cleaned it every day.
Okay
5,4
Pros: They have an amazing pool and the beach front was great. I was also visiting the Ocean Maya which is right next door and is 100% nicer overall except for the beach swimming area. Definitely would stay at the Ocean Maya next time. The grounds at Bluebay also were kept up nicely. The food was average and the drinks were good. The complex we were in was in very poor condition and there was only a deep soaker tub in our room that you used to shower but you had to step 2 feet up and a foot over to get into it. A true killer if you had too much to drink. If you are only looking for a cheep place to stay, this would be it. I'm not a seasoned traveler but I would only give this resort a 2-3 star rating based on 5 being the highest. I would not go back to this resort.
Cons: Only a soaker tub that was absolutely crazy to get in and out of in order to shower. Forget about it if you had anything to drink because if you slipped getting in or out you'd crack you head open or throw your back out and I'm not an old person.
Good
6,8
Pros: Steakhouse was excellent. The shuttle to Playa Del Carmen was only 65 pesos each way. Very convenient.
Cons: The beach is terrible. I know this isn't the resorts fault, but unfortunately for them, the beach is part of the experience.
Excellent
9,4
Pros: The staff was very friendly and cooperative. The facility was very clean. The staff always keeping everything clean and stocked. We enjoyed using the gym.
Cons: Our room was very nice and more than what we expected. The only negative was the bed seemed broken. It had a dip on one side. At the end of the day we were so tired, we didn't say anything. but I'm sure they would have done something. Maybe staff should keep an eye on the state of the furniture. Also the water in the pool was very very cold. We couldn't stay in it. But the beach made up for it.
Good
7,7
Pros: The food & facilities were better than expected for the price range of the hotel. however, this is described as a 5 star hotel and that it certainly is not. On the whole I was very satisfied and would return in the future.
Cons: The beach area was the worse I have ever visited with sand bags to try and keep it in place.
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