Occidental at Xcaret Destination

5 stars
Carretera Federal 307, KM 282, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
+52 984 871 5400
8,2
Very good
based on 2180 reviews
2 180 reviews
Wed 13/5
-
Thu 14/5
2 guests, 1 room
Deals from
R2 407
/Cheapest rate per night
Room type
Provider
Nightly total
Standard Room
R2 407
Deluxe room
R3 016
Double room
R3 564
48 more Occidental at Xcaret Destination deals
48 more Occidental at Xcaret Destination deals
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Restaurant
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Restaurant
Restaurant
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Outdoor view
Pool
Buffet
Other
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Beach
Other
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Restaurant
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Buffet
Restaurant
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Banquet hall
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Photos of Occidental at Xcaret Destination
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

This Riviera Maya resort is located adjacent to the natural wonder of the eco-archeological Xcaret Park in the heart of Riviera Maya, 3 km to Playa del Carmen beach, 10 km away from Playa del Carmen town center, and 64 km away from Cancun International Airport. Facilities and services include 24-hour reception, air conditioning, balcony, bar, free parking, meeting/ banquet facilities (extra charge), free Wi-Fi, garden, gym, laundry facilities (extra charge),assage (extra harge), outdoor pool, restaurant, safe, sauna (extra charge), terrace, and spa sentre. Rooms feature balcony/ terrace, air conditioning, telephone, television, free Wi-Fi, mini bar, coffee machine, bathroom with shower, and hairdryer. Adress: Carretera Federal Chetumal Puerto Juarez km 282, Playa del Carmen, 77710, Solidaridad, Quintana Roo, Mexico.
8,2
Very good rating
Based on 2 180 verified guest reviews

Latest deals for Occidental at Xcaret Destination

Wed 13/5
-
Thu 14/5
Luxury Room
No inclusions
bed type unknown
R7 528
nightly with VAT
No inclusions
bed type unknown
R7 981
nightly with VAT
Double room
No inclusions
bed type unknown
R3 564
nightly with VAT
Deluxe room
No inclusions
bed type unknown
R3 016
nightly with VAT
No inclusions
bed type unknown
R3 052
nightly with VAT
No inclusions
1 king bed
R3 269
nightly with VAT
Standard Room
No inclusions
1 queen bed
R2 407
nightly with VAT
No inclusions
1 queen bed
R2 407
nightly with VAT
No inclusions
bed type unknown
R3 763
nightly with VAT
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including VAT but not including other taxes and fees.

Amenities at Occidental at Xcaret Destination

  • Private beach
  • Snorkelling
  • Outdoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine

Things to do

  • Gift shop
  • Board games/puzzles
  • Game room
  • Darts
  • Scuba diving
  • Archery
  • Snorkelling
  • Bingo
  • Evening entertainment
  • Beauty salon
  • Mini-golf
  • Table tennis
  • Water park
  • Pool table
  • Night club
  • Shopping
  • Swimming

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • Key access
  • Key card access
  • 24-hour front desk
  • Safety deposit box
  • Bottle of water

Basics

  • Internet
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Towels
  • Shampoo
  • Body soap
  • Dustbins
  • Conditioner

Accessibility and suitability

  • Non-feather pillow
  • Designated smoking area
  • Non-smoking rooms available
  • Disabled access
  • Lift
  • Accessible by lift
  • Accessible parking
  • Toilet with grab rails
  • Upper floors accessible by lift
  • Upper floors accessible by stairs

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Bathtub
  • Spa bath
  • Toilet
  • Toilet paper

Outdoor

  • Outdoor furniture
  • Private beach
  • Garden
  • Terrace/Patio
  • Beach chairs
  • Beach towels
  • Balcony

Dining

  • Fruits
  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Minibar
  • Snack bar
  • Dining table

Family friendly

  • Cribs available
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Babysitting/child care services (surcharge)
  • Playground

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Massage
  • Pool bar
  • Sauna

General

  • Family rooms
  • Lockers
  • Storage available
  • Slippers
  • Telephone
  • Tile/marble floor

Kitchen

  • Kitchen
  • Tea/coffee maker
  • Kettle
  • Coffee machine
  • Dining area

Bedroom

  • Socket near the bed
  • Alarm clock
  • Sofa bed
  • Cleaning products
  • Wardrobe or closet

Health and safety

  • Daily housekeeping
  • CCTV in common areas
  • 24-hour security
  • First-aid kit
  • Safe

Laundry

  • Laundry facilities
  • Laundry service
  • Iron and ironing board
  • Drying rack for clothing

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Shared lounge/TV area

Fitness

  • Fitness centre
  • Tennis

Workspace

  • Desk

Reviews of Occidental at Xcaret Destination

8,2
Very good
2180 verified ratings
Wonderful
1121
Very good
340
Good
245
Okay
142
Fair
138
Mediocre
63
Poor
131

Summary of reviews

Guests say
Guests appreciated the hotel's beautiful natural location and proximity to Xcaret parks, highlighting the friendly and attentive service from many staff members. The rooms were generally described as clean and comfortable. However, some guests noted issues with service inconsistency, cleanliness in certain areas, and food quality. Overall, the hotel offers a pleasant experience with a strong connection to nature and good service, though improvements in food and some service aspects could enhance the stay.
AI-generated from customer reviews
Location9 out of 10
Service8.5 out of 10
Cleanliness7 out of 10
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All reviews

10
Wonderful
Sean, Nov 2025
We had a great stay, the food was excellent, the facilities were great. This was our 5th time here and it was just a so good or better than the last time.
6.0
Okay
Richard, Feb 2023
Rooms are ok but bathroom doors no privacy and super noisy. Had a junior suite and the couch was absolutely terrible! All inclusive - food aspect probably worst I have had, ended up getting sick twice...
Read more
6.0
Okay
ervin, Feb 2022
Nice scenery very good beach. Horrible food. Probably the worst food I’ve had in a resort. We had to go out in town to eat good flavor food.
10
Wonderful
Jennifer, Feb 2020
Pros (+) Loved everything.
Cons (-) Everything was great!!
9.7
Wonderful
luis j, Dec 2019
Pros (+) The breakfast and food was excelent. The location was amazing. Definitely, I'll be back!
Cons (-) All was perfect
10
Wonderful
Rodrigo, Jan 2018
Pros (+) Facillities, food, location, cleanliness.
Cons (-) Dont expect to have a big beach area. The internet isn't good at all and they charge for it. The juice in the restaurants isn´t natural and the taste could be better.
6.2
Okay
Abia, Aug 2017
Pros (+) The location was pretty
Cons (-) Reminding staff to clean our room.

Location

Carretera Federal 307, KM 282, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • Xcaret Park0.6 km
  • Xcaret Archaeological Site0.6 km
  • Xcaret Spa0.8 km
  • Terminal marítima Punta Venado2 km
  • Underwater Technical World3.5 km
  • Playacar Golf Club4.2 km
  • The Reef Marina4.4 km
  • Aviario Xaman Ha5.2 km
  • Terminal Marítima de Playa del Carmen5.9 km
  • Albertos SCUBA6.1 km
  • Parque 28 de julio6.4 km
  • La Fe7.2 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 11:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Occidental at Xcaret Destination

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Occidental at Xcaret Destination

  • Why should I book my stay at Occidental at Xcaret Destination?

    Ideally located right next to the Xcaret Eco-Archeological Park, Occidental at Xcaret Destination features plenty of Mayan ruins and natural river formations, ensuring a unique landscape and cultural experience for your holiday. It also offers a large range of services, such as currency exchange and medical services. And for those planning to visit the park, an Unlimited Xcaret Package is available for purchase, which includes unlimited access to the park, tequila and fruits on arrival in your room, and a discount on the Special Mayan Massage "WAYAK".

  • How can I get to Occidental at Xcaret Destination from Cancun International Airport?

    The easiest way to transfer to the hotel from Cancun International Airport is by catching a taxi from outside the terminal at the Arrivals level. The taxi fare will cost around 1,400 MXN (about 75 USD) and you can even pay for the fare using a credit card if you do not have cash on you. If you decide to rent a car for the duration of your stay, you will find most of the international car rental agencies such as Avis, Hertz and National located at the airport. Finally, the hotel is able to provide transfer from the airport for a fee which depends on the number of passengers.

  • Are there any services for couples that are staying at Occidental at Xcaret Destination?

    If you are celebrating a special occasion, look into booking a romantic dinner for two in one of the hotel’s restaurants, and you can make it even more memorable by asking for a romantic dinner at the beach. The spa at Occidental at Xcaret Destination also offers Couples Massages, which you can choose to have indoor in the spa, or for a more exclusive setting ask for a couples massage outdoors under the waterfall.

  • What are my options if I want to organize my wedding at Occidental at Xcaret Destination?

    Being an all-inclusive resort and in such a unique location, Occidental at Xcaret Destination is the perfect place to organize your wedding whether you’re planning a small or large celebration. You will be able to choose from 3 different available spaces for the ceremony, which can be a civil one, symbolic, or even of Mayan tradition. If you don’t want to spend too much time planning, you can even choose from one of the available wedding packages that already have all the essentials included.

  • What are there any business facilities at Occidental at Xcaret Destination?

    If you are looking to organize a business event, the resort has a room to suit your needs. The Xel-ha Lounge is perfect for meetings and can be set up in different configurations, with the maximum capacity at 90 persons if seated, and can be divided into smaller rooms for more intimate meetings. The Convention Center can hold up to 1,140 persons and is perfect for larger events. Both rooms come equipped with all the necessary multimedia equipment.(Prices checked 01/05/19).

  • Where is Occidental at Xcaret Destination located?

    Occidental at Xcaret Destination is located at Carretera Federal 307, KM 282, 6,1 km from the centre of Playa del Carmen. Xcaret Park is the closest landmark to Occidental at Xcaret Destination.

  • When is check-in time and check-out time at Occidental at Xcaret Destination?

    Check-in time is 15:00 and check-out time is 11:00 at Occidental at Xcaret Destination.

  • Does Occidental at Xcaret Destination offer free Wi-Fi?

    Yes, Occidental at Xcaret Destination offers free Wi-Fi.

  • Does Occidental at Xcaret Destination offer free parking?

    Yes, Occidental at Xcaret Destination offers free parking.

  • How far is Occidental at Xcaret Destination from the airport?

    Occidental at Xcaret Destination is 20,7 km from Cozumel. Occidental at Xcaret Destination is 56 km from Cancun.

  • Does Occidental at Xcaret Destination have a pool?

    Yes, Occidental at Xcaret Destination has a pool on-site.

  • How does KAYAK find such great Occidental at Xcaret Destination hotel deals?

    KAYAK scours the web for all room deals available at Occidental at Xcaret Destination in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Occidental at Xcaret Destination and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Occidental at Xcaret Destination.

Nearby hotels and places to stay

Closest

See more nearby stays
5-star hotel
Hotel Xcaret Mexico
8.6 Excellent (2 096 reviews)0,04 kmPrivate beach, no minors, Outdoor poolR14 205+
A Paradise Of Luxury
0,33 kmR8 809+
5-star hotel
La Casa de la Playa by Xcaret- All Fun Adults Only
9.3 Excellent (50 reviews)0,88 kmAdults only, snorkelling, Outdoor poolR28 487+
5-star hotel
Hotel Xcaret Arte - Adults Only
9 Excellent (1 014 reviews)0,89 kmPrivate beach, no minors, snorkellingR14 144+

Cheapest

See cheapest stays in Playa del Carmen
2-star hotel
55% cheaper
La Hacienda Hotel, at Xcaret
9.3 Excellent (225 reviews)1,19 kmOutdoor pool, Free Wi-Fi, Coffee machineR1 555+
4-star hotel
43% cheaper
Terasu Riviera Maya Hotel & Spa, en Xcaret
9 Excellent (214 reviews)1,28 kmOutdoor pool, Restaurant, Free Wi-FiR1 971+
A Paradise Of Luxury
0,33 kmR8 809+
5-star hotel
Hotel Xcaret Arte - Adults Only
9 Excellent (1 014 reviews)0,89 kmPrivate beach, no minors, snorkellingR14 144+

Most recommended

See most recommended stays in Playa del Carmen
5-star hotel
La Casa de la Playa by Xcaret- All Fun Adults Only
9.3 Excellent (50 reviews)0,88 kmAdults only, snorkelling, Outdoor poolR28 487+
2-star hotel
55% cheaper
La Hacienda Hotel, at Xcaret
9.3 Excellent (225 reviews)1,19 kmOutdoor pool, Free Wi-Fi, Coffee machineR1 555+
5-star hotel
Hotel Xcaret Arte - Adults Only
9 Excellent (1 014 reviews)0,89 kmPrivate beach, no minors, snorkellingR14 144+
4-star hotel
43% cheaper
Terasu Riviera Maya Hotel & Spa, en Xcaret
9 Excellent (214 reviews)1,28 kmOutdoor pool, Restaurant, Free Wi-FiR1 971+

Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

8,2
6,1 km
Cozumel
20,7 km

Everything you need to know for your stay in Playa del Carmen

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