Occidental at Xcaret Destination

The best part of the hotel is the beach front and the landscape surrounding that area. This by far is the only place you will be spending time.

Having the name XCARET on the tittle makes you belive they will have the same attention to details, service and quality as this company but this hotel is run by BARCELO which has inferior services and all of the above mentioend. I would not recommend you staying in this place and I will let you know why. Even though everything is "included" on your stay there are hidden extras one example was the internet. For a hotel of this caliber you would think that it does. the fees are the following 1 hour 7dls and 1 day 12 dls, and so on. When I pay an all inclusive I want that, not keep paying complementary extras for the whole package. Room service has an extra. The quality of the food is a 5. The beach restaurant had a diverse international buffet, there were a lot of things but the quality was really poor. If you are someone from abroad wanting to try more Mexican food this is not the place. For Coke (Coca-cola) lovers I would not recommend this space. I'm not fond of any soda in particular, but if this is your case you would like to think twice before booking. For people who want to try different type of beers . They only have Corona. For people who want to chill at the pool with some drink and snack, beware that bringing snacks to the pool is a NO. For us this was a deal breaker. Now, the rooms.....The hotel Is a bit old I would say 5-10 years. There are many scratches on the furniture, and in my case there were tons of stains on the mirror of the bathroom. The lobby of the hotel was always dirty with leaves and palm tree branches, at first I though that it was due to the wind overnight but it stayed like that 3 days in a row. So if you are looking to book a modern space this place is not for you. If you google the size of the hotel is really big. Nevertheless, there are many spaces you are restricted too and are only available for royal members. Also, the size of the hotel is that huge that the emplyees can't serve everybody's attentions.

Lots of things to do. Great restaurant and friendly staff.

Had multiple issues with room. Jacuzzi did not work, would not turn on. When staff came to repair it they tore out tile and cement to be able to fix the issue. But the bathroom was left a mess. I was told the issue was fixed, I turned the tub on and it would not turn off. I had to turn off the breaker from the electrical panel. The next day I went to close the door after they dropped off some towels and the door handle came off. I wish I was making this stuff up.