Playa del Carmen car hire

Playa del Carmen car hire

Search hundreds of hire car sites at once for hire car deals in Playa del Carmen

Playa del Carmen, QR, Mexico
Aug 15 — Aug 22
Same drop-off
Playa del Carmen, QR, Mexico
Mon 15/8
Noon
Mon 22/8
Noon
Driver's age:

Playa del Carmen car hire information

Pick-up locationPlaya del Carmen
Hire locations82
Airport locations7

Cheap car hire in Playa del Carmen

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Compact
Intermediate
Standard
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Playa del Carmen car rental reviews and directory

Budget

2,6

Mediocre

41 reviews

Cleanliness

3.0

Comfort

2.6

Pick-up/Drop-off

2.6

Value for money

3.0

5 locations in Playa del Carmen

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Locations in Playa del Carmen

Av 10 Sur Plaza Paraiso

+52 998 803 1901

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
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Calle 1 Entre 15 Y 20

+52 984 803 1901

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
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Calle 4 Notre

+52 984 879 4137

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00
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Fed Cancun Chetumal Km 296

+52 988 246 2014

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00
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Paseo Xaman Ha, Lt. #2

+52 998 246 2014

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00
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Reviews

2,0 Mediocre

Apr 2021

KAYAK

Pros:

The staff were friendly.

Cons:

The car wasn't there. There was no rental, the reservation wasn't honored. And even if they had had a car they would have demanded an extra $22/day in mandatory insurance that was never indicated in the rental agreement and would have priced them out no matter what.

2,0 Mediocre

Nov 2019

KAYAK

Pros:

Nothing, we arrived and the unhelpful man working at the counter told us that there were no cars available and didn’t know when there would be again. I asked him how I was able to make a reservation if there were no cars available for rent and he simply shrugged his shoulders and told us to go across the street to Hertz. He was clearly not interested in assisting us and didn’t seem to care at all that we booked online in advance. Kayak should not route their customers to this company for booking.

Cons:

Nothing, we arrived and the unhelpful man working at the counter told us that there were no cars available and didn’t know when there would be again. I asked him how I was able to make a reservation if there were no cars available for rent and he simply shrugged his shoulders and told us to go across the street to Hertz. He was clearly not interested in assisting us and didn’t seem to care at all that we booked online in advance. Kayak should not route their customers to this company for booking.

4,0 Okay

Dec 2018

KAYAK

Cons:

They didn’t have the booked car available so we had to pay extra for another car which wasn’t in the best shape. Staff At the return wasn’t very friendly nor helpful.

2,0 Mediocre

Apr 2018

KAYAK

Pros:

Air conditioned office

Cons:

They tried to quadruple the price with hidden costs when we went to pick up our car! We cancelled as we couldn’t afford it and ended up with no car.

2,0 Mediocre

Apr 2018

KAYAK

Cons:

After more than one month of returning the car, I still have not received my $1500 deposit back, despite no damages. This is illegal.

5,6 Okay

Mar 2018

KAYAK

Cons:

Old car

1 out of 10

Avis

8,0

Excellent

5 reviews
Best rated

Cleanliness

10.0

Comfort

8.6

Pick-up/Drop-off

7.3

Value for money

8.0

9 locations in Playa del Carmen

Show locations

Locations in Playa del Carmen

1ra Sur Por 5ta Av Zona

+52 984 168 2734

Monday08:00 - 17:0015:00 - 18:00
Tuesday08:00 - 17:0015:00 - 18:00
Wednesday08:00 - 17:0015:00 - 18:00
Thursday15:00 - 18:0008:00 - 17:00
Friday15:00 - 18:0008:00 - 17:00
Saturday15:00 - 18:0008:00 - 17:00
Sunday08:00 - 17:0015:00 - 18:00
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Avenida 10 Calle 2 Y Calle 4

+52 984 876 2612

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00
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Avenida 10 Manzana 26

+52 984 688 8154

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00
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Carretera Fed 307 Km 306 Punta

+52 984 803 8081

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00
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Km 282 Puerto Juarez-L21-3

+52 984 188 0008

Monday15:00 - 18:0008:00 - 17:00
Tuesday08:00 - 17:0015:00 - 18:00
Wednesday15:00 - 18:0008:00 - 17:00
Thursday15:00 - 18:0008:00 - 17:00
Friday08:00 - 17:0015:00 - 18:00
Saturday08:00 - 17:0015:00 - 18:00
Sunday15:00 - 18:0008:00 - 17:00
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Km 282 Puerto Juarez

+52 984 159 1600

Monday15:00 - 18:0008:00 - 17:00
Tuesday15:00 - 18:0008:00 - 17:00
Wednesday08:00 - 17:0015:00 - 18:00
Thursday08:00 - 17:0015:00 - 18:00
Friday15:00 - 18:0008:00 - 17:00
Saturday15:00 - 18:0008:00 - 17:00
Sunday08:00 - 17:0015:00 - 18:00
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Lote 4 Manzana 73

+52 984 803 8081

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
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Paseo Xaman-Ha Mzn.25 L-207

+52 984 873 3843

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00
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Tulum Playa D Carmen Km 294

+52 984 803 8081

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00
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Reviews

10,0 Excellent

Jan 2020

KAYAK

Pros:

YES, all was good and they spoke english, a real bonus!

Cons:

Pick up process was longer than expected, return was quick and easy

10,0 Excellent

Jul 2022

KAYAK
When you rent a car in Mexico, Avis is the way to go. In Mexico, there is a mandatory liability insurance required by law. That insurance is rarely covered by your personal insurance and is provided by the car rental company. If you rent with other company, they will charge you that insurance at very high costs (an extra at your initial booking price). But at Avis Mexico, there are no bad surprises. That insurance is always included in the online booking price. Again, Avis is the way to when you are renting a car in Mexico.

10,0 Excellent

Nov 2021

KAYAK
Avis staff is great. knowledgeable and friendly. I had a great experience with them

4,0 Okay

Jun 2021

KAYAK

Cons:

The reservation was clearly indicating a drop off in a different city and the price did changes already when booked this way. We were charged double when we pick up because the drop off in diff city wasn’t actually charged according to Avis, this impacted our budget for the vacation, obviously we could not cancel the reservation cause all out itinerary was planed.. Then, the agency and location indicated in the avis summary was a location that is closed for one year now, we lost time and money going there and we had to go to another agency at the other side of the city that was actually next to where we came from. I will never book again through Kayak again and double check any information supplied by Avis

10,0 Excellent

Jan 2020

KAYAK

Pros:

YES, all was good and they spoke english, a real bonus!

Cons:

Pick up process was longer than expected, return was quick and easy

1 out of 2

NU Car

6,0

Cleanliness

6.0

Comfort

8.0

Pick-up/Drop-off

8.0

Value for money

8.0

2 locations in Playa del Carmen

Show locations

Locations in Playa del Carmen

Avenida Primera Norte Local 3

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00
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Local 24, Manzana 81 Lote 1, Condo Aldea Thai

+52 998 253 6112

Opening times not available

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Reviews

10,0 Excellent

Jun 2022

KAYAK
great service made everything so easy

2,0 Mediocre

Jun 2022

KAYAK
- Reserved and paid for a 7-passenger SUV. At pick-up get indication, they do not have any SUVs available, but could geve me 2 cars for the same price. How is one person supposed to drive 2 cars? 2 cars would also require 2 sets of insurance charges and gasoline. Decided to take 1 car, with a refund for difference from reservation. Response: We cannot refund anything, Kayak makes reservations without consulting us, you need to talk to Kayak, nothing we can do. - Car received: White, auto, Nissan Sentra 4 door. Car was clearly in accident, bumpers were discolored/misaligned relative to body, car had multiple dents on doors and trunk. Car had a flat overnight, when service came to replace tire (same guy from desk at agency) it was clear the rim was bent, reason for flat tire. Car was driven to hotel and back, did not feel save driving it. - Upon return, a bump in front tire was identified, rep indicated it would require replacement and charge against deposit. Upon review of video taken during pick-up, realized the bump was on tire originally. When shown the video, representative refused to recognize it and recommended filing a claim to the insurance company so tire would be replaced. Refused to file a fraudulent claim for damage that was clearly in the car previous to delivery, that was not appreciated by representative. Car return required 2 hours, time lost from vacation for a car that was barely used. - NU car rental is not the name of the company providing the car, name is American car rental. It is not a good idea to provide incorrect car rental company information to customers, there is no graphical or visual indication at the American car rental agency indicating it support rentals for NU car rental company. - Worst experience with a car rental in over 20 years. - Rent directly with car rental companies, do not recommend using Kayak based on this experience.

1 out of 1

MEXRENTACAR

4,0

Cleanliness

5.0

Comfort

5.0

Pick-up/Drop-off

3.0

Value for money

5.0

3 locations in Playa del Carmen

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Locations in Playa del Carmen

5ta Avenida, Entre 14 N y 16 N

+52 334 170 8243

Opening times not available

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Carretera Federal Cancún-Playa del Carmen Km 48

+52 334 170 8243

Opening times not available

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Playa Del Carmen Airport

Opening times not available

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Reviews

6,0 Good

Apr 2022

KAYAK
The process at pickup took over an hour and a half in a tiny little room with only one desk worker. Then we had to wait for them to wash the car. When it was time to return the car they tried saying there was a new scratch and we showed them the pics we had taken upon pickup and they then believed us. Returning the car took about 25 minutes.

1 out of 1

Alamo

3,5

Mediocre

9 reviews

Cleanliness

4.2

Comfort

4.2

Pick-up/Drop-off

2.8

Value for money

3.3

One location in Playa del Carmen

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Locations in Playa del Carmen

5a Ave Norte Esq Calle 6 Norte

+52 984 803 1239

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00
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Reviews

2,0 Mediocre

May 2021

KAYAK

Cons:

They did not have a car for me

2,0 Mediocre

May 2021

KAYAK

Cons:

You should communicate more with each other. In the rental: 1) they didn't have the car at all 2) the price was much higher (from 75 to 185 dollars) I was told that you know it but do not regard it. Make it better please. We solved it directly with Hertz in the end. Have a nice day! Petr

4,0 Okay

May 2021

KAYAK

Cons:

When I arrived to pick up my car rental reservation they did not have a car available and had me wait over 20mins to even get that information when they knew the entire time.

2,0 Mediocre

Mar 2021

KAYAK

Pros:

Nothing

Cons:

they didn’t have the car ,that we rented at least a month ago. And they couldn’t have cared less. We had to take a bus to get to our destination

2,0 Mediocre

Dec 2020

KAYAK

Cons:

It was a rip off and they had over $1,000 (US) in hidden fees. I didn’t even get the car. I walked out of the office

6,0 Good

Dec 2020

KAYAK

Cons:

Pricing issues and car size not available at pickup.

1 out of 3

Europcar

3,3

Mediocre

20 reviews

Cleanliness

3.7

Comfort

4.6

Pick-up/Drop-off

3.3

Value for money

3.6

6 locations in Playa del Carmen

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Locations in Playa del Carmen

Calle 10 Manzana 35, Lote 2-05, Local 6 Col. Centro Playa del Carmen Solidaridad Centro Comercial Plaza Paraiso

+52 984 157 9197

Opening times not available

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Carr Federal Chetumal

+52 998 877 2100

Opening times not available

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Ctra Cancun Chetumal Km 300

+52 984 179 9252

Opening times not available

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Oficina virtual, comunicarse al: +52 (984) 873 2820

+52 984 873 2820

Opening times not available

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Playa Del Carmen, Quintana Roo

+52 984 873 2820

Opening times not available

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Predio Limonar, Fraccion 2, Acceso Xcalacoco Playa del Carmen, QROO

Opening times not available

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Reviews

3,9 Mediocre

Jul 2021

KAYAK
They will find a way to make you take their insurance! You'll need a letter from your insurer describing in detail what they are covering.

2,0 Mediocre

May 2021

KAYAK

Cons:

The address is not correct, the car does not exist and the price is 60 usd (instead of 41 usd) for a cheaper category of car, plus i have to pay the insurance cause they don’t accept the insurance of the credit card. It’s a fraud.

2,0 Mediocre

May 2021

KAYAK

Pros:

Super rude staff (young guy)

Cons:

Staff was so rude that we decided not to rent there and go somewhere else.

2,0 Mediocre

Mar 2021

KAYAK

Pros:

Nothing

Cons:

STAFF WAS EXTREMELY EXTREMELY CANNOY SAY IT ENOUGH EXTREMEEEELY RUDE! NEVER EVER AGAIN!

2,0 Mediocre

Jan 2021

KAYAK

Pros:

NOTHING! They did not have a car for us! They confirmed that a reservation was made in our name but told us that since the car was not paid for in advance, car was given out to someone else. The site did not request payment at the time of reservation. They offered to give us another car for triple the cost! They told us that you should never use a third party site like Expedia or Kayak so don't waste your time making reservations with this company, they were not even sorry that we got stranded without transportation.

Cons:

Honoring the reservation!

2,0 Mediocre

Dec 2021

KAYAK

Pros:

The people working at the agency were very nice.

Cons:

They didn’t have the car we had reserved. It was so much more expensive—like three times more! It took over two hours to figure it out. We ended up paying triple and driving a tiny car we didn’t reserve! It was a frustrating part if our trip. I would never rent a car from there again. However we heard that many companies are similar.

1 out of 6

National

2,8

Mediocre

8 reviews

Cleanliness

4.8

Comfort

3.9

Pick-up/Drop-off

3.7

Value for money

3.7

3 locations in Playa del Carmen

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Locations in Playa del Carmen

Av Constituyentes 2

+52 984 877 2900 ext. 244055

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00
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Av. Constituyentes #1

+52 984 873 4000 ext. 3055

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00
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C. 3 Sur #229 Mza 16 Lt 2

+52 984 873 0883

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00
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Reviews

2,0 Mediocre

May 2021

KAYAK

Pros:

Nothing

Cons:

I saw a price online and when I went to the shop they asked me for an insurance and I had to pay double the price of the car. I’ve never had this situation in over countries

2,0 Mediocre

Mar 2021

KAYAK

Pros:

They didn’t actually have any cars to rent out even though they had multiple listings online.

2,0 Mediocre

Jan 2021

KAYAK

Cons:

The office is hard to find and upon return they made my wife wait outside due to Covid ( even though when we came to pick up the car we were both allowed in the office). Furthermore I waited in the office for half an hour for them to give me my paperwork after asking twice for it they kicked me out. I now have the entire $2500 deposit pending on my credit card. Meanwhile we barely caught our flight back to the states thanks to this terrible experience.

8,0 Excellent

May 2022

KAYAK
The car was clean and had no problems and the pre-inspection was thorough. That gives a very comfortable feeling It would have been more comfortable if the tank was full. We now had to stop for gas soon after we picked-up the car

2,0 Mediocre

Apr 2022

KAYAK
They tried to overcharge us. They took ages to assist us. Super bad manners and attitude. Never ever recommending this to anyone.

2,0 Mediocre

Dec 2021

KAYAK
We never used it. We tried to cancel, and were unable to. I feel the website is deceptive, and will not use again.

1,9 Horrible

Oct 2021

KAYAK
There is nothing to say besides that this location looked like it hasn’t been open for days. I think kayak and the National rental car dealership in Playa Del Carmen need to communicate better. We showed up at 4 pm to get our car and it was completely closed. Says their open till 6, and our pick up reservation was for 5

2,0 Mediocre

May 2021

KAYAK

Pros:

Nothing

Cons:

I saw a price online and when I went to the shop they asked me for an insurance and I had to pay double the price of the car. I’ve never had this situation in over countries

2,0 Mediocre

Mar 2021

KAYAK

Pros:

They didn’t actually have any cars to rent out even though they had multiple listings online.

1 out of 3

Firefly

2,3

Mediocre

13 reviews

Cleanliness

4.0

Comfort

3.8

Pick-up/Drop-off

2.7

Value for money

2.5

2 locations in Playa del Carmen

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Locations in Playa del Carmen

Playa del Carmen Airport

Opening times not available

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Plaza Tukan Local 4 10a Avenid

0180 0709 5010

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
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Reviews

2,0 Mediocre

Dec 2022

KAYAK
They don’t have my car

2,0 Mediocre

Apr 2021

KAYAK

Pros:

They charge mandatory insurance which is 3 times more than the car rental.

2,0 Mediocre

Feb 2021

KAYAK

Pros:

The drop off was super quick and efficient.

Cons:

We were quoted $350 we knew the y were going to try to sell us insurance so we got insurance trough our credit card, even with our credit card insurance they wanted to charge us the $350 plus another $850 for insurance for $1200 total!!! When we told them that was ridiculous and started to leave the price suddenly dropped to $750 total which was still twice what we were quoted but we accepted it. Its really sad that they try to take advantage of people on vacation!!

2,0 Mediocre

Jan 2021

KAYAK

Pros:

Office was closed for “upgrades” and we had to find the temporary facilities. Waited an hour in line in the heat to get a car only to be told that the price was double what was shown on the reservation. Didn’t end up getting a car after all that. Rude staff. Horrible experience. There were several people in line before us and none got a car either.

Cons:

Pretty much everything.

2,0 Mediocre

Jan 2021

KAYAK

Pros:

Car was ok

Cons:

More information upfront of fees. The reps at the counter tried to sell expensive insurance for the car. I told them I get covered through my car and my credit card insurances. They said I had to put down a deposit if I didn't get their insurance. The deposit was $9,500. They also didn't clarify the charges for not refueling the car before returning. I was let to believe I would pay 16 Mexican pesos but in reality I had to pay 32 Mexican pesos for each liter. The also experience was trying to scam you out of money.

2,0 Mediocre

Jan 2021

KAYAK

Cons:

Fix your software

1 out of 5

Hertz

2,0

Mediocre

12 reviews

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

6 locations in Playa del Carmen

Show locations

Locations in Playa del Carmen

5 Avenida X Calle 28 Nte

+52 800 709 5000

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
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Av 10 Norte Esq 14 Nte Bis

+52 800 709 5000

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
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Av. 15 Local 41pb

+52 999 911 8040

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
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Central De Autobuses

+52 800 709 5000

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
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Paseo Xaman Ha Mza. 25

+52 800 709 5000

Monday07:30 - 21:30
Tuesday07:30 - 21:30
Wednesday07:30 - 21:30
Thursday07:30 - 21:30
Friday07:30 - 21:30
Saturday07:30 - 21:30
Sunday07:30 - 21:30
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Quinta Ave. & Calle 10

+52 999 911 8040

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
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Reviews

2,0 Mediocre

Aug 2020

KAYAK

Pros:

They NEVER HAVE THE CAR you order AND they try to upsell you $1000 pesos per day... THEY SUCK, NEVER RENT THERE... NEVER... You show up there and you're in a JAM if you're tight with time... They GOT YOU BY THE BALLS and upcharge...

2,0 Mediocre

Jan 2020

KAYAK

Cons:

They charged triple of what reservation confirmed. Dont trust1

2,0 Mediocre

Jan 2020

KAYAK

Pros:

Nothing. The car wasn't available. I traveled to pick up the car, and they refused to honor the reservation because they didn't have any cars.

Cons:

Having an accurate inventory. There were no cars.

2,0 Mediocre

Dec 2020

KAYAK

Pros:

Nothing, they said that they don’t have a car for me. They want to give me a more expensive car instead.

7,2 Good

Oct 2018

KAYAK

Cons:

The Pickup was alwals lates minimum 30 minutes more

7,2 Good

Jan 2017

KAYAK

Pros:

drop off on another location

Cons:

dirty not well balanced and not aligned

1 out of 4

Dollar

2,0

Mediocre

12 reviews

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

2 locations in Playa del Carmen

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Locations in Playa del Carmen

Av 10 Esq 16

+52 800 365 1111

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
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Calle 4 Loc 2, Entre Calles

180 0021 2277

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00
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Reviews

2,0 Mediocre

Dec 2020

KAYAK

Cons:

Charging to my credit card did not work. I called my bank and they said there was enough funds. So we could not rent the car and spent hours waiting for nothing.

2,0 Mediocre

Jan 2020

KAYAK

Cons:

They didn’t have a car for us and left us with no car because it wasnt prepaid!!! Very stressful experience when stating holiday. Last time I book a car on kayak

2,0 Mediocre

Jan 2020

KAYAK

Pros:

Nothing

Cons:

Dollar didn't have carsnto rent out.

2,0 Mediocre

Jan 2020

KAYAK

Pros:

Nothing!

Cons:

The car that I rented was not available, and they wanted to give me a smaller car. They said that the price was wrong and instead of the one stated they wanted to charge about 450 dollars instead of 99.

2,0 Mediocre

Dec 2020

KAYAK

Pros:

I didn't like anything. I booked a car for 100 usd for 5 days. When I arrived I was told that it is 200 usd, as the initial amount did not include taxes and service fees (100%!!!). Also the insurance was + 300 usd. So, instead of 100 it turned out to be 500. It is insane.

2,0 Mediocre

Dec 2019

KAYAK

Cons:

First the address listed on the Internet was incorrect as they closed that location and have not updated their information. Second they are affiliated with thrifty and firefly so it is all the same company at the location. Third the Internet reservation charge was to be $22 per day. When I got there they were trying to charge $32 per day saying It was the exchange rate which is bullshit because the exchange rate is automatic on your credit card which is about $19 pesos per one US dollar. Four they wanted to charge liability insurance which I did not need as Visa and American Express credit cards cover all collision of rental vehicles. Also if you have a basic car insurance policy in United States it will cover liability. If you take the collision insurance which is about $15-$20 per day then your credit card automatically cancels their insurance. So altogether the rental would’ve been $52 per day. The Representative is very obnoxious and professional. I felt like they were trying to rough arm me to purchase the extra insurance. He said the only way they would not as if they charge my credit card $200,000 pesos about $10,000 USD as a credit card hold until the car returned safely. Dollar thrifty and firefly is a complete scam of business. I’ve dealt with other companies here that are professional and much better and do not haggle.

1 out of 4

keddy by Europcar

2,0

Mediocre

1 review

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

2 locations in Playa del Carmen

Show locations

Locations in Playa del Carmen

Carr Federal Chetumal

+52 998 877 2100

Opening times not available

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Playa Del Carmen, Quintana Roo- Calle 8, Lote 10, Entre Av.15-Av.10

Opening times not available

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Reviews

2,0 Mediocre

Jan 2022

KAYAK
Very bad. And ripoff

1 out of 1

Economy Rent a Car

2,0

Mediocre

4 reviews

Cleanliness

3.0

Comfort

3.0

Pick-up/Drop-off

2.0

Value for money

4.0

One location in Playa del Carmen

Show locations

Locations in Playa del Carmen

Local 24, Manzana 81 Lote 1, Condominio Aldea Thai

+52 998 253 6112

Opening times not available

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Reviews

2,0 Mediocre

May 2018

KAYAK

Cons:

I got there, and they told me that I had to pay for insurance. I explained that I had insurance through my credit card, they still made me pay for it. Additionally, I had made a reservation with a different return location than the pick up. They decided to charge an additional fee for that as well. The whole process was very difficult and uncomfortable. They make you sign too many papers, more than any other company I used in the past, and they they make copies of your credit card, passport and Driver's Licence.

2,0 Mediocre

Aug 2022

KAYAK
Book a full size, agency didnt have it. Try to give me a mid size for the same price as "the solution".

2,0 Mediocre

May 2022

KAYAK
It was a total scam, we arrived there and they expected 3.5 times the amount of money additionally per day for the car for mandatory insurance. This wasn't mentioned in any e-mail, we knew we might have extra fees if the driver was less than 25 years old, but nothing else

2,0 Mediocre

May 2018

KAYAK

Cons:

I got there, and they told me that I had to pay for insurance. I explained that I had insurance through my credit card, they still made me pay for it. Additionally, I had made a reservation with a different return location than the pick up. They decided to charge an additional fee for that as well. The whole process was very difficult and uncomfortable. They make you sign too many papers, more than any other company I used in the past, and they they make copies of your credit card, passport and Driver's Licence.

1 out of 1

Thrifty

2,0

Mediocre

5 reviews

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Playa del Carmen

Locations in Playa del Carmen

Av 10 Esq 16

+52 800 021 2277

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00

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Reviews

2,0 Mediocre

Mar 2021

KAYAK

Pros:

Nothing

Cons:

Everything

2,0 Mediocre

Mar 2021

KAYAK

Pros:

The pickup time was 8pm and they were already closed.

Cons:

The Firefly representative was so, so rude. Not willing to help, barely wanted to talk to me even though I had a reservation.

2,0 Mediocre

Jan 2021

KAYAK

Pros:

Absolutely nothing. Even with a reservation, many days in advance, there was no car for us when we arrived at the rental place. On top of that, the thrifty rental office was closed and everything was being operated through the Hertz office. Worst experience I’ve ever had.

Cons:

Nothing went correctly, so technically everything could have been better.

2,0 Mediocre

Feb 2022

KAYAK
I decided not o pick up the car because the price was not as advertised. The place is a scam

2,0 Mediocre

Mar 2021

KAYAK

Pros:

Nothing

Cons:

Everything

2,0 Mediocre

Mar 2021

KAYAK

Pros:

The pickup time was 8pm and they were already closed.

Cons:

The Firefly representative was so, so rude. Not willing to help, barely wanted to talk to me even though I had a reservation.

2,0 Mediocre

Jan 2021

KAYAK

Pros:

Absolutely nothing. Even with a reservation, many days in advance, there was no car for us when we arrived at the rental place. On top of that, the thrifty rental office was closed and everything was being operated through the Hertz office. Worst experience I’ve ever had.

Cons:

Nothing went correctly, so technically everything could have been better.

Payless

No score is available

Cleanliness

-

Comfort

-

Pick-up/Drop-off

-

Value for money

-

7 locations in Playa del Carmen

Locations in Playa del Carmen

Av 10 Sur Plaza Paraiso

+52 998 803 1901

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00

Av Norte Mza .62 Reg33 #15

+52 998 886 2812

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Calle 1 Entre 15 Y 20

+52 984 803 1901

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00

Calle 4 Notre

+52 984 879 4137

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Calle Plaza Marina Local 40

+52 984 873 1395

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Carr. Cacun Chetumal Km 309

+52 998 246 2014

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Paseo Xaman Ha, Lt. #2

+52 998 246 2014

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

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Reviews

2,0 Mediocre

Nov 2017

KAYAK

Pros:

This was a complete joke. I asked my boyfriend and roomate, while booking my car rental on Kayak if it was legit, and they assured me it was. Well... It wasn't. I arrived to the car rental shop 'Pay Less Car Rental' to a very rude man, telling me he didn't have my reservation. Even though I had a confirmation number. So after digging he tells me the Luxury SUV we rented, they have never had had in stock. And all that was available was a low end small car. Considering I had 5 people waiting on me to take an 2 hour road trip, I had no choice but to take the car. This car should not be on the road, its old, rusty, dented, and dangerous. The seat belts don't work, It is standard and it barley switches gears, the windows leak, the lock on the drivers door barley unlocks, the wipers don't work, the lights are so dim I can't drive at night, and SO much more. This vehicle is an absolute JOKE and should be taken off the road. At this point I am under the impression that Kayak is not even close to legitimate, and it is a waste of time to book something, that doesn't even exist.

Cons:

Everything

2,0 Mediocre

Jan 2017

KAYAK

Cons:

price was way higher than advertised. I didnt rent a car because of it

2,0 Mediocre

Jan 2017

KAYAK

Pros:

Nothing

Cons:

Three of us with families reserved three vans at plays del Carmen, Mexico to drive to chichen itza. We have confirmed reservation numbers from kayak. When we went three to pick vans the didn't even know that we are coming. He had no vans cars or anything to rent to us. All three families stranded middle of no where with kids. Avoid at all cost. Kayak should ban them.

2,0 Mediocre

Dec 2016

KAYAK

Pros:

Absolutely nothing.

Cons:

There was a language barrier which normally isn't a big deal and is to be expected. But they told me the final contract could be printed in English which was the only reason we decided to go with them. After payment and a $250 USD hold on our card for the car, they said it can't be printed in English. Too late now, had to go through with it. It was a 3 hour ordeal to get the rental as well. After we turned it back in they said the deposit would be back in our account within 2 days. 5 days later and we're still not seeing the money hit our account. Go with a reputable company. Hertz was right down the street and would have been a much better option.

2,0 Mediocre

Dec 2016

KAYAK

Pros:

Nothing to like.

Cons:

I booked a one day car rental for 10$. When I got there, internet was down and the agent told me that there was no way I could rent the car for $10. He said the rental would be much more, and that insurance was required and it was 78$ USD. He was not willing to honor the booking details at all.

2,0 Mediocre

Dec 2016

KAYAK

Pros:

I got the confirmation of the van and we went to the location. The representative said its not confirmed and there are no vans available. We had to take a bus to get on to several places with our kids. Its very disappointing for our friends and families to trust Kayak

Ace

No score is available

Cleanliness

-

Comfort

-

Pick-up/Drop-off

-

Value for money

-

One location in Playa del Carmen

Locations in Playa del Carmen

16 Bis

+52 33 4170 8243

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00

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Reviews

2,0 Mediocre

Nov 2019

KAYAK

Pros:

No one was rude.

Cons:

The pick-up location could have existed.

2,0 Mediocre

Nov 2019

KAYAK

Pros:

Nothing at all

Cons:

Actually having the car. Instead of arriving and asking for an extra $200

2,0 Mediocre

Jul 2019

KAYAK

Cons:

Minivan I had paid for was not available when I arrived. Rate more than doubled after insurance. Finally, the car I got was old and beat up... should have gone with Avis/Hertz; same price at the end of the day...STAY AWAY

2,0 Mediocre

Jul 2017

KAYAK

Pros:

Nothing

Cons:

Showed up at 9 and was told there were no carsc and the local branch couldn't cancel the reservation. That we had to call ace directly, which did not route me to anyone helpful. So I couldn't cancel it. Went back 1 hours later, was told I had to wait 3 hours more for a car. By the time I got that car, it was Manual and we didn't know how to drive it. the only automatic they had was $93/ day. They ended up giving me a refund, which they say they couldn't do in the beginning. Also their lot was full of cars!

2,0 Mediocre

May 2017

KAYAK

Cons:

The price advertised for my rental car was fake. When I arrived at the rental agency, I was told I needed to pay $113 more and put $2,700 as a deposit on my credit card. They also refused to refund me the money I paid on kayak. This is a complete rip off! Kayak needs to do a better job verifying prices beforehand putting it on its website.

2,0 Mediocre

Nov 2015

KAYAK

Cons:

The place did not exist! We wandered around for hours and asked many locals and they said the place does not exist. My husband called Ace for us and they told us where it was supposed to be. We already were on that street and walked back and forth and it wasn't there. When they connected my husband to the "local branch" it took forever for someone to answer and when someone did it wasn't Ace. What a waste of hours of my trip! Finally I had to rent last minute from another company for a really high rate. Absolute nightmare of a car rental experience.

Sunnycars

No score is available

Cleanliness

-

Comfort

-

Pick-up/Drop-off

-

Value for money

-

8 locations in Playa del Carmen

Locations in Playa del Carmen

10 Av. Sur 10

Opening times not available

5 Av. Con Calle 10

Opening times not available

5A Avenida Norte Esq Calle 6 Norte

Opening times not available

Ave. Juarez

Opening times not available

Avenida Paseo Xaman Ha mza 25

Opening times not available

Calle 8

Opening times not available

Carr Federal Chetumal

Opening times not available

Ctra Cancun Chetumal KM 300

Opening times not available

Filters

No reviews available

Enterprise

No score is available

Cleanliness

-

Comfort

-

Pick-up/Drop-off

-

Value for money

-

4 locations in Playa del Carmen

Locations in Playa del Carmen

Av Constituyentes 2

+52 984 877 2900 ext. 244055

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

Av. Constintuyente #1

+52 984 873 4000 ext. 3055

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

C. 3 Sur #229 Mza 16 Lt 2

+52 984 873 0883

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00

Calle Quinta Avenida, Luis

+52 984 873 4000

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

Filters

No reviews available

FlexWays

No score is available

Cleanliness

-

Comfort

-

Pick-up/Drop-off

-

Value for money

-

3 locations in Playa del Carmen

Locations in Playa del Carmen

10 Avenida Nte. 130A, Centro

+54 9 11 5259 9877

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

Blvd. Luis Donaldo Colosio Mz. 4 L. 5 Local 461

Opening times not available

Playa del Carmen Airport

+54 9 11 5259 9877

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

Filters

No reviews available

Adocar Rental

No score is available

Cleanliness

-

Comfort

-

Pick-up/Drop-off

-

Value for money

-

2 locations in Playa del Carmen

Locations in Playa del Carmen

10 Avenida Norte Mz 10 Lt. 2, Centro. Entre las calles 2 y 4

Opening times not available

Av. Xcacel, Manzana 18 Plano 2

Opening times not available

Filters

No reviews available

America Car Rental

No score is available

Cleanliness

-

Comfort

-

Pick-up/Drop-off

-

Value for money

-

2 locations in Playa del Carmen

Locations in Playa del Carmen

Calle 4 Norte entre Av. 5 y Av. 10 Manzana 4

+52 984 803 3748

Opening times not available

Condominio Aldea Thai Local 24, Manzana 81 Lote 1 entre calle 26 y calle Cozumel

+52 984 803 3748

Opening times not available

Filters

No reviews available

IssiCar

No score is available

Cleanliness

-

Comfort

-

Pick-up/Drop-off

-

Value for money

-

2 locations in Playa del Carmen

Locations in Playa del Carmen

Calle 12 #230 Mz 55, Lote 8 Local2, Entre Av 20 Y Av 15, Colonia Centro, Cp

+52 984 115 2008

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00

Calle 30 Av 105 Y 110 Nte, Colonia Ejidal 2,mz 178, Lote 8 Zona Urbana, Cp

+52 984 115 2008

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00

Filters

No reviews available

Sixt

No score is available

Cleanliness

-

Comfort

-

Pick-up/Drop-off

-

Value for money

-

2 locations in Playa del Carmen

Locations in Playa del Carmen

Ave 10 N cruz Calle 28 Local 3

+52 984 803 0768

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00

Carretera Cancún Tulúm Km. 62

+52 984 877 4400

Monday09:00 - 17:0014:00 - 18:00
Tuesday14:00 - 18:0009:00 - 17:00
Wednesday09:00 - 17:0014:00 - 18:00
Thursday14:00 - 18:0009:00 - 17:00
Friday14:00 - 18:0009:00 - 17:00
Saturday09:00 - 17:0014:00 - 18:00
Sunday14:00 - 18:0009:00 - 17:00

Filters

No reviews available

Mas By Mex

No score is available

Cleanliness

-

Comfort

-

Pick-up/Drop-off

-

Value for money

-

One location in Playa del Carmen

Locations in Playa del Carmen

Quinta Avenida

+52 33 4170 8243

Opening times not available

Filters

No reviews available

Arrent Car Rental

No score is available

Cleanliness

-

Comfort

-

Pick-up/Drop-off

-

Value for money

-

One location in Playa del Carmen

Locations in Playa del Carmen

Calle 10 Mz 6 Lt 3

+52 984 803 3755

Opening times not available

Filters

No reviews available

City Car Rental

No score is available

Cleanliness

-

Comfort

-

Pick-up/Drop-off

-

Value for money

-

One location in Playa del Carmen

Locations in Playa del Carmen

Av constituyentes calle 20 y 25

+52 998 980 0766

Opening times not available

Filters

No reviews available

Deal Mobility Rent a Car

No score is available

Cleanliness

-

Comfort

-

Pick-up/Drop-off

-

Value for money

-

One location in Playa del Carmen

Locations in Playa del Carmen

Calle 8, Lote 10, Entre Av. 15 y Av. 10, Col. Centro, Playa del Carmen, Quintana Roo.

+52 984 873 2820

Opening times not available

Filters

No reviews available

Infinity Car Rental

No score is available

Cleanliness

-

Comfort

-

Pick-up/Drop-off

-

Value for money

-

One location in Playa del Carmen

Locations in Playa del Carmen

CRT Cancun Aeropuerto, SM 301 Mza 8 Lte 8 Bodega 33-A

+52 998 886 3145

Opening times not available

Filters

No reviews available

Rhodium

No score is available

Cleanliness

-

Comfort

-

Pick-up/Drop-off

-

Value for money

-

One location in Playa del Carmen

Locations in Playa del Carmen

Playa del Carmen Airport

Opening times not available

Filters

No reviews available

Right Cars

No score is available

Cleanliness

-

Comfort

-

Pick-up/Drop-off

-

Value for money

-

One location in Playa del Carmen

Locations in Playa del Carmen

Local 25 Manzana 82 Lote 1 Entre Calle 26 Y Calle

Opening times not available

Filters

No reviews available

146 travellers who hired a car in Playa del Carmen gave the car agency they used an average rating of 3,2

Car hire locations in or near Playa del Carmen

Good to know

Most popular car type

Mini

When to book a car hire in Playa del Carmen

Average daily price per month
Car hire prices as pick-up date approaches

Top tips for hiring a car in Playa del Carmen

  • Playa del Carmen, Mexico is a beautiful vacation destination for many people, but it is also a remote place which is easiest explored and discovered on your own four wheels. Rent a car for your time in Playa del Carmen to benefit from the flexibility and freedom it can give you. Also bear in mind that the nearby Theme Park and Amusement Park are best reached by car in less than a quarter of an hour and cannot be reached by public transport easily.
  • Even though International Airport Cozumel is closer to Playa del Carmen in miles, the best choice is to fly into Cancun International Airport and rent a car from their on-site car hire center, which features the most car agencies in the vicinity including Alamo, Thrifty, and Avis. The drive to Playa del Carmen will take about 45 minutes and goes along the coastal 307 road.
  • Driving in Mexico can be daunting for some travelers at first, with safety concerns and the Mexican police who are known to be especially strict with tourists from abroad. However, as long as you adhere to the speed limits, check the car is properly insured, and have all the right documents in place, driving in Playa del Carmen should be no problem; travelers will get to explore the beautiful Tulum Ruins and more within their own time frame and with peace of mind.
  • During the morning hours, traffic mostly keeps flowing in Playa del Carmen, but there is some increased traffic during lunch time, around 11am-1pm, when the Cancún/Mexico 307 can get especially clogged up. In the afternoon between 3 to 6pm, traffic also increases regularly during the weekdays so, if possible, try to avoid going out during these times, or circumvent the traffic via the many little side alleys.
  • Book your car hire in Playa del Carmen at least 2 weeks before your trip in order to get a below-average price
  • Mini car hires in Playa del Carmen are around -194% cheaper than other car types, on average

FAQs about hiring a car in Playa del Carmen