Book Dollar hire cars in Playa del Carmen

Playa del Carmen, QR, Mexico
Sep 29 — Oct 6
Playa del Carmen, QR, Mexico
Wed 29/9
Noon
Wed 6/10
Noon
Driver's age:

Pros

" and accommodating."(in 1049 reviews)
"We had a ."(in 361 reviews)
" was friendly and helpful"(in 389 reviews)

Cons

"I will dollar again."(in 256 reviews)
"The was bad."(in 326 reviews)
"The conditions were terrible."(in 2963 reviews)

Reviews for Dollar in Playa del Carmen

Overall rating2.7 MediocreBased on 13 reviews
Cleanliness
3.2
Comfort
3.0
Overall
2.6
Pick-up/Drop-off
2.4
Value for money
2.1

Recent reviews

Traveller rating
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Find reviews that mention:
2.0
Cons:Charging to my credit card did not work. I called my bank and they said there was enough funds. So we could not rent the car and spent hours waiting for nothing.Reviewed Dec 25 2020
review fromkayak
2.0
Cons:First the address listed on the Internet was incorrect as they closed that location and have not updated their information. Second they are affiliated with thrifty and firefly so it is all the same company at the location. Third the Internet reservation charge was to be $22 per day. When I got there they were trying to charge $32 per day saying It was the exchange rate which is bullshit because the exchange rate is automatic on your credit card which is about $19 pesos per one US dollar. Four they wanted to charge liability insurance which I did not need as Visa and American Express credit cards cover all collision of rental vehicles. Also if you have a basic car insurance policy in United States it will cover liability. If you take the collision insurance which is about $15-$20 per day then your credit card automatically cancels their insurance. So altogether the rental would’ve been $52 per day. The Representative is very obnoxious and professional. I felt like they were trying to rough arm me to purchase the extra insurance. He said the only way they would not as if they charge my credit card $200,000 pesos about $10,000 USD as a credit card hold until the car returned safely. Dollar thrifty and firefly is a complete scam of business. I’ve dealt with other companies here that are professional and much better and do not haggle.Reviewed Dec 27 2019
review fromkayak
2.0
Pros:I didn't like anything. I booked a car for 100 usd for 5 days. When I arrived I was told that it is 200 usd, as the initial amount did not include taxes and service fees (100%!!!). Also the insurance was + 300 usd. So, instead of 100 it turned out to be 500. It is insane.Reviewed Dec 29 2019
review fromkayak
6.4
Pros:Nice people and car was clean.Cons:The rental price we thought was going to be $200 actually wound up at $317 because we were forced to take their insurance or give them a $2000 deposit. Ruined the entire experience.Reviewed Dec 30 2016
review fromkayak
2.0
no car given. TWICEPros:I dont know how the car rental thing works here but if they offer a online service which allows to book a car like any other ordinary service then it should follow through. You turn up for the car and No car.. Come back at 12pm. No car. Come back at 8pm. No car. Come back next day 8am. No car. Guaranteed 100% car will be there. Bullshit. No guarantee of anything. Wasted two days of this car rental useleas system. And they are prt of thrifty. So thrifty can go screw them selves.. Poor customer service poor everything. Promise the world and dont deliver. Do your selves a favour. Book someplace else or buy a car...Reviewed Dec 29 2016
review fromkayak
2.0
Location closedCons:This rental location no longer exists. Recommend Budget Rentacar, located a few blocks south of the Cozumel ferry terminal.Reviewed Apr 11 2016
review fromkayak
2.0
Pros:NothingCons:Dollar didn't have carsnto rent out.Reviewed Jan 2 2020
review fromkayak
2.0
Poor service!Cons:The car was not filled up with proper amount of fuel. They tried to make up scratches also on the car. Overall staff that didnt listen and poor service and I would never rent here againReviewed Feb 10 2017
review fromkayak
4.0
Dollar/Thrifty desk in Playa Del Carmen is a totalPros:Car was ok, if a bit dated Relatively cheap in the end, once deposit returnedCons:Huge deposit (US $5k) needed if only taking 3rd party insurance - not mentioned while booking Took 3 tries to get a car - told the kayak service was 'subject to availability' and they would call when a car available - they never called Told we had to wait 4 hours between requesting on kayak and them fulfilling the order - not what we had booked on kayak Tried to rudely push an upgrade, only to realise it was because they didnt have the car we had booked online Wait time to pick up, drop off over 45mins both times When dropping car off, the car park told us we couldnt return it to them as Budget/Thrifty hadnt been paid so we had to go take it to the shop instead Basically the whole service left a really bad taste in my mouthReviewed Jan 5 2016
review fromkayak
2.0
Cons:They didn’t have a car for us and left us with no car because it wasnt prepaid!!! Very stressful experience when stating holiday. Last time I book a car on kayakReviewed Jan 6 2020
review fromkayak
2.0
Pros:Nothing!Cons:The car that I rented was not available, and they wanted to give me a smaller car. They said that the price was wrong and instead of the one stated they wanted to charge about 450 dollars instead of 99.Reviewed Jan 1 2020
review fromkayak
2.0
Pros:I didn’t like anything and was very disappointedCons:It was a real joke. The rental company asked me for 10k USD deposit to rent the car. I travel a lot and I use to rent cars all over the world and I was in shock when they asked me for this deposit. I was not renting a Ferrari or Porsche it was an economic car. I do not recommend to rent from there. The rental is managed by Firefly which has essentially bad reviews on the net.Reviewed Dec 27 2019
review fromkayak

Where can I find Dollar hire cars in Playa del Carmen?

Av 10 Esq 16, Dollar car hires

Address

Av 10 Esq 16

Hours

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Phone

+52 800 365 1111

Good to know

Most popular location

Av 10 Esq 16

Most popular car type

Economy

Top tips for hiring a car from Dollar in Playa del Carmen

  • Economy car hires from Dollar in Playa del Carmen are around 47% cheaper than other car types, on average

FAQs about hiring a car from Dollar in Playa del Carmen

  • Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Dollar in Playa del Carmen.

  • Dollar has 1 car hire location in Playa del Carmen. Take a look at our Dollar hire location map to find the best car hires near you.

  • Yes

  • Yes