Sandos Caracol Eco Experience Resort

Carretera Cancún Chetumal Km. 295, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 873 4444

Cheapest
rate per night

8,2

Excellent
based on 668 reviews
Sandos Caracol Eco Experience Resort - Playa del Carmen, Quintana Roo, Mexico
Fri 3/5
-
Sat 3/6
Compare vs KAYAK |

Provider Nightly total
Snaptravel R978
Hotels.com R1 176
Expedia R1 262
Snaptravel
Hotels.com
Expedia

Good to know

Value for money

7,9

Distance to city centre

5,7 km

Location rating

8,4

Nearest airport

Cancún

Distance to airport

45,0 km

Rooms

Fri 3/5
Sat 3/6

Standard rooms

R978+

Bed type
Provider
Nightly base price
Unknown
R978 per night
Unknown
R1 331 per night
Unknown
R1 391 per night
Unknown
R1 612 per night
Unknown
R1 627 per night
Unknown
R2 009 per night
Unknown
R2 161 per night
Unknown
R2 240 per night
Unknown
R2 249 per night
Unknown
R3 227 per night
Unknown
R3 608 per night
Unknown
R4 571 per night
Unknown
R8 978 per night

Superior rooms

R1 410+

Bed type
Provider
Nightly base price
Unknown
R1 410 per night

Reviews

Pros

Cons

Traveller rating

139
75
34
18
5

Time of year

Traveller type

Show reviews that mention

+
  • Okay
    Aug 2018
    5,7

    Cheap All inclusive with great lands and pools but no beach

    I liked that the hotel is immersed in the jungle and some wild life can be seen roaming the grounds (monkeys, Coatis, cats and birds).

    The food is average to bad. The deserts are the worst. Great variety of nothing to write home about.

  • Excellent
    Apr 2018
    10,0

    Best Resort for Family

    Kids had the best time ever! This resort had so much to keep the kids entertained while I got to relax and enjoy. Everything was completely stress free! Shows were entertaining for both kids and adults. Excellent food and friendly staff.

    Room wasn't always stocked properly.

  • Good
    May 2017
    6,8

    It's very nice but it could be improved

    I liked our room. They actually gave as an upgraded room. From a deluxe to a junior suite.

    I did not like the staff. They all seemed overworked and all over the place. They did not know how to communicate. In English... terrible and in Spanish as well. That was definitely disappointing.

  • Okay
    Apr 2017
    5,4

    Bell boy and reception

    Bellboy and reception was horrible. Never picked the phone. I had two little kids and request golf cart several times - they had an attitude. Impo

    Improve the customer service

  • Good
    Mar 2017
    6,2

    The food was good and bar staff was friendly. The resort itself was also beautiful.

    I'm fairly certain our room had bedbugs which was upsetting for obvious reasons.

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About

Overview

Sandos Caracol Eco Experience Resort is an all-inclusive Hotel in Playa del Carmen, located on a beautiful white sandy beach in Riviera Maya. In the midst of a lush area at the edge of an exotic jungle, it is surrounded by cenotes, mangroves, and a natural lagoon. Exotic birds and mammals roam around its ecologically-rich environment, as it boasts gardens and turquoise waters of the Mexican Caribbean. Its Xcalacoco Experience offers guests to experience the Mayan culture with its natural surroundings through exploring the jungle, rituals at its spa, or meditation at the beach.

It offers 956 air-conditioned rooms and junior suites, beautifully decorated with tropical and colorful details. Rooms are spread among its 78 buildings. The hotel has sections for adults only, a royal elite area, and family sections. Guests can choose from furnished villas, 5 different family room options ranging from standard rooms to breath-taking penthouse suites, or its lush adult only section. The resort offers a kid’s club and a gigantic water park area with 19 water slides. It has 4 pool areas, tennis courts, a fitness center, a luxurious spa, golfing, shopping area, nightclub, a water sport center, and river boat rides. Amenities include airport transportation, a concierge, free Wi-Fi, laundry service, and babysitting.

Sandos Caracol Eco Resort offers guests a variety of dining options including Italian buffets, Brazilian steak houses, A la carte options, Asian cuisine, vegan cuisine, Mexican food, along with pool and beach bars.

Perfect for both couple and family vacations, the resort is 45 minutes from the Cancun International Airport and 15 minutes from downtown Playa del Carmen.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8,2 Excellent

based on 668 reviews

8,5

Cleanliness

8,5

Comfort

6,7

Facilities

8,4

Location

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

ATM on-site
Babysitting or child care
Business centre
Car hire
Wake-up service
Internet
Daily housekeeping
Family rooms
Concierge service
Fan
Cribs available
Entertainment staff
Currency exchange on-site
Gift shop
Hammam (Turkish bath)
Laundry facilities
Ironing service
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Multi-lingual staff
Free toiletries
Shops (on site)
Room service
Tour desk
Bicycle hire
Physical distancing in dining areas
Fishing
Board games/puzzles
Game room
Physical distancing rules
Golf
Health club
Spa
Process in place to check health of guests
Hot tub
Canoeing
Child pool
Outdoor pool
Scuba diving
Diving
Snorkelling
Evening entertainment
Kids meals
Kid-friendly buffet
Restaurant
Bar/Lounge
Hand sanitiser in guest accommodation and key areas
Beauty salon
Express check-out
Hairdryer
Fitness centre
Screens or physical barriers placed between staff and guests in appropriate areas
Indoor play area
Cable or satellite TV
Mosquito net
Use of cleaning chemicals that are effective against coronavirus
Kids' club
Air-conditioned
Kids' outdoor play equipment
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitised
Outdoor furniture
Airport shuttle (surcharge)
Streaming service
Food can be delivered to guest accommodation
Plunge pool
Pets not allowed
Free parking
Table tennis
Pool towels
Staff follow all safety protocols as directed by local authorities
Playground
Water park
Pool with a view
Pool table
Water sport facilities (on site)
Private beach
Windsurfing
Bathrobe
Private bathroom
Garden
24-hour front desk
Designated smoking area
Steam room
Night club
Storage available
Private parking
Shuttle service (additional charge)
Spa and wellness centre
Wedding services
Free Wi-Fi
Ticket service
Outdoor tennis
Terrace/Patio
Disabled access
Beach towels
Linens
Towels
Safety deposit box
Sea view
Seating area
Lift
Hiking
Massage
Shampoo
Pool bar
Shower
Slippers
First-aid kit
Additional bathroom
Snack bar
Socket near the bed
Additional toilet
Sofa
Solarium
Balcony
Body soap
Tea/coffee maker
Telephone
Toilet
Toilet paper
Safe
Sauna
Dustbins
TV
Conditioner
Desk
VIP room facilities
Walk-in shower
Water slide

FAQs when booking at Sandos Caracol Eco Experience Resort

Does the Sandos Caracol Eco Experience Resort have any organized activities for children?

What kind of entertainment is offered at Sandos Caracol Eco Experience Resort?

Does the Sandos Caracol Eco Experience Resort offer any special tours?

Is the Sandos Caracol Eco Experience Resort an eco-friendly resort?

What kind of water sports and activities are possible at Sandos Caracol Eco Experience Resort?

Where is Sandos Caracol Eco Experience Resort located?

When is check-in time and check-out time at Sandos Caracol Eco Experience Resort?

Does Sandos Caracol Eco Experience Resort offer free Wi-Fi?

Does Sandos Caracol Eco Experience Resort offer free parking?

Does Sandos Caracol Eco Experience Resort offer free airport shuttle service?

How far is Sandos Caracol Eco Experience Resort from the airport?

Can you bring pets to Sandos Caracol Eco Experience Resort?

Does Sandos Caracol Eco Experience Resort have a pool?

Photos

Sandos Caracol Eco Experience Resort - Playa del Carmen - Restaurant
All photos (3)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Restaurant
Restaurant (1)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Outdoor view
Outdoors (1)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Banquet hall
Banquets (1)

Location

Most popular landmarks

  • El Camaleón Mayakoba Golf Club 3,3 km
  • Mamita's Beach Club 4,3 km
  • Muelle Navega 4,7 km
  • Parque 28 de julio 5,3 km
  • Playa principal de Playa del Carmen 5,4 km
  • Calle Quinta Avenida 5,5 km

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Hotels North America Mexico Quintana Roo Playa del Carmen Sandos Caracol Eco Experience Resort