Sandos Caracol Eco Experience Resort

Carretera Cancun-Chetumal km 295, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 873 4444

Cheapest
rate per night

8,7

Excellent
based on 7 290 reviews
Sandos Caracol Eco Experience Resort - Playa del Carmen, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
Cancelon R2 245
Agoda.com R2 269
KAYAK R2 431
Cancelon
Agoda.com
KAYAK

Good to know

Distance to city centre 5,7 km
Location rating 8,4
Nearest airport Cancun
Distance to airport 45,0 km

Rooms

Check-in
Check-out

Superior rooms

R2 994+

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R15 295 per night
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R19 295 per night
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R2 994 per night
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R3 356 per night
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R3 504 per night
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R3 732 per night
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R3 945 per night
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R4 024 per night
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R4 032 per night
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R4 125 per night
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R4 183 per night
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R4 349 per night
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R5 621 per night
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R5 621 per night

Deluxe rooms

R2 599+

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R2 599 per night
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R2 703 per night
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R2 781 per night
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R2 803 per night
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R3 089 per night
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R3 228 per night
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R3 326 per night
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R3 334 per night
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R3 349 per night
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R3 356 per night
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R3 356 per night
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R3 383 per night
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R3 738 per night
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R3 967 per night
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R4 005 per night
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R5 469 per night

Double rooms

R2 658+

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R2 658 per night

Standard rooms

R2 245+

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R2 245 per night
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R2 269 per night
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R2 431 per night
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R2 600 per night
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R2 619 per night
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R2 637 per night
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R2 718 per night
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R2 730 per night
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R2 775 per night
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R2 887 per night
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R2 950 per night
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R3 040 per night
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R3 047 per night
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R3 267 per night
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R3 365 per night
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R3 695 per night
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R3 695 per night
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R3 859 per night
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R4 599 per night

Reviews

Pros

Cons

Traveller rating

112
60
30
12
2

Time of year

Traveller type

Show reviews that mention

+
adults alike in 18 reviews
beach as beautiful in 64 reviews
eco friendly in 4 reviews
family friendly in 4 reviews
food was good in 89 reviews
great place in 5 reviews
great time in 30 reviews
international buffet in 14 reviews
japanese restaurant in 19 reviews
jungle in 18 reviews
kids club in 43 reviews
lots of activities in 26 reviews
natural environment in 3 reviews
seeing all the wildlife in 4 reviews
shows in 15 reviews
snack bar in 26 reviews
staff was very friendly in 72 reviews
upgraded room in 55 reviews
water park in 33 reviews
year old in 5 reviews
  • Excellent
    Dec 2019
    9,6

    The hotel is very jungly and we liked it; they have their own cenote you can swim in and their own ruins. Our kids really enjoyed the water park: they had slides for all ages. The beach was small but very nice.

    The food was not very good. There were lines everywhere to get into a restaurant. We wanted to try Japanese restaurant but you had to sign up for it and there was no availability for the next 6-7 days. We tried Mediterranean restaurant which was ok, but we had to wait about an hour to get seated.

  • Excellent
    Nov 2019
    10,0

    So many amazing amenities! Must stay here if you have kids!!

  • Okay
    Nov 2019
    5,4

    Very clean and lots of facilities, lots of food options.

    Food was repetitive, resort was very secluded. Also too big to navigate around. We also got chucked off one beach because we didn’t have the right wristband. Beach very rugged and rocky you can’t swim. Steakhouse had an hour wait most nights, food was not good.

  • Excellent
    Nov 2019
    9,6

    Room was spacious and clean. Staff was friendly and helpful. The setting was more natural than most resorts. The value was excellent.

    Food was variable. Mostly good. The beach was nice, but there was lots of coral and urchins requiring water shoes and great care, even in a few inches of water.

  • Excellent
    Nov 2019
    9,2

    Waterpark is great for kids. Restaurants are fine.

    The beach I did not like too much.

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About

Overview

Sandos Caracol Eco Experience Resort is an all-inclusive Hotel in Playa del Carmen, located on a beautiful white sandy beach in Riviera Maya. In the midst of a lush area at the edge of an exotic jungle, it is surrounded by cenotes, mangroves, and a natural lagoon. Exotic birds and mammals roam around its ecologically-rich environment, as it boasts gardens and turquoise waters of the Mexican Caribbean. Its Xcalacoco Experience offers guests to experience the Mayan culture with its natural surroundings through exploring the jungle, rituals at its spa, or meditation at the beach.

It offers 956 air-conditioned rooms and junior suites, beautifully decorated with tropical and colorful details. Rooms are spread among its 78 buildings. The hotel has sections for adults only, a royal elite area, and family sections. Guests can choose from furnished villas, 5 different family room options ranging from standard rooms to breath-taking penthouse suites, or its lush adult only section. The resort offers a kid’s club and a gigantic water park area with 19 water slides. It has 4 pool areas, tennis courts, a fitness center, a luxurious spa, golfing, shopping area, nightclub, a water sport center, and river boat rides. Amenities include airport transportation, a concierge, free Wi-Fi, laundry service, and babysitting.

Sandos Caracol Eco Resort offers guests a variety of dining options including Italian buffets, Brazilian steak houses, A la carte options, Asian cuisine, vegan cuisine, Mexican food, along with pool and beach bars.

Perfect for both couple and family vacations, the resort is 45 minutes from the Cancun International Airport and 15 minutes from downtown Playa del Carmen.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8,7 Excellent

based on 7 290 reviews

8,4

Location

8,1

Service

6,0

Bar

5,4

Cleanliness

Things to know

  • Friendly atmosphere
  • Recreation staff is nice
  • Pleasant hotel grounds

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Disabled access
ATM on-site
Babysitting or child care
Car hire
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Bicycle hire
Game room
Spa
Hot tub
Outdoor pool
Snorkelling
Restaurant
Bar/Lounge
Beauty salon
Air-conditioned
24-hour front desk
Night club
Safe
Sauna
Airport Shuttle (Surcharge)
Free parking
Playground
Pool table
Private beach
Designated smoking area
Storage available
Terrace/Patio
Hiking
Massage
Laundry facilities
Child pool
Hairdryer
Pets not allowed
Steam room
Wedding services
Outdoor tennis
Linens
Towels
Business centre
Scuba diving
Express check out
Cable or satellite TV
Lift

FAQs when booking at Sandos Caracol Eco Experience Resort

Does the Sandos Caracol Eco Experience Resort have any organized activities for children?

Open daily from 10:00 am to 10:00 pm, the Kids Club at Sandos Caracol Eco Experience Resort is a supervised space for children between 4 and 12 years of age. Kids will adore fun-filled days in the water park and large playground, and can participate in eco activities, arts and crafts, swimming in the cenote, mini yoga and outdoor games. Meals are not provided so children need to have lunch and dinner with their parents. Younger kids are allowed to use the facilities, but must always be accompanied by a parent or guardian.

What kind of entertainment is offered at Sandos Caracol Eco Experience Resort?

Guests enjoy different shows every night in the theater or under the stars at Sandos Caracol. From Disney songs, comedy, and live music, to traditional Mexican nights and performances on the beach and in the jungle, guests will be fully entertained by the diverse shows.

Does the Sandos Caracol Eco Experience Resort offer any special tours?

Discover the beauty of the Riviera Maya with six weekly tours at the resort. Experienced guides will take you to explore the stunning natural settings within the resort, including the lush Mayan jungle and natural cenotes. The Aquatic World tour begins with kayaking on the Caribbean, a dip in a river in the mangrove forest, and a swim in an ancient cenote. Study local plants and wildlife on the Nature and Survival Tour and learn practical tips and tricks for surviving in the jungle. Other tours allow visitors to participate in a ceremony with a real Mayan shaman, and learn about ancestral cooking including some of the Yucatan’s famous dishes. Book your tour at the InfoCenter at the entrance to El Manglar Sports Bar.

Is the Sandos Caracol Eco Experience Resort an eco-friendly resort?

One of the highest priorities of the resort is protecting the wildlife and ecosystems of the Riviera Maya. A number of programs have been implemented to achieve this goal and allow guests a genuine eco vacation. There are no single-use plastics at the resort and solar power is used in the guest rooms, alongside energy-saving and water-saving initiatives. There is an active recycling program and guests can also commemorate their stay by planting a tree at the resort. To reduce waste, Sandos Caracol composts the leftovers from its restaurants and has an organic vegetable garden and nursery for endangered plants. Resort employees take part in regular environmental education programs, and guests are encouraged to respect the natural environment, culture and heritage.

What kind of water sports and activities are possible at Sandos Caracol Eco Experience Resort?

Discover the Riviera Maya with a host of water sports and activities at Sandos Caracol Eco Experience Resort. Rent a kayak, try sailing, or go boogie boarding on the beautiful waters. If you want to stay active on land, go on a bike ride, enjoy a game of tennis or volleyball, or take part in the organized yoga, dance, and Zumba classes.

Where is Sandos Caracol Eco Experience Resort located?

Sandos Caracol Eco Experience Resort is located at Carretera Cancun-Chetumal km 295, 5,7 km from the centre of Playa del Carmen. El Camaleón Mayakoba Golf Club is the closest landmark to Sandos Caracol Eco Experience Resort.

When is check-in time and check-out time at Sandos Caracol Eco Experience Resort?

Check-in time is 15:00 and check-out time is 12:00 at Sandos Caracol Eco Experience Resort.

Does Sandos Caracol Eco Experience Resort offer free Wi-Fi?

Yes, Sandos Caracol Eco Experience Resort offers free Wi-Fi.

Does Sandos Caracol Eco Experience Resort offer free parking?

Yes, Sandos Caracol Eco Experience Resort offers free parking.

Does Sandos Caracol Eco Experience Resort offer free airport shuttle service?

No, Sandos Caracol Eco Experience Resort does not offer free airport shuttle service.

How far is Sandos Caracol Eco Experience Resort from the airport?

Sandos Caracol Eco Experience Resort is 19,4 km from Cozumel. Sandos Caracol Eco Experience Resort is 45 km from Cancun.

Can you bring pets to Sandos Caracol Eco Experience Resort?

No, pets are not allowed at Sandos Caracol Eco Experience Resort.

Does Sandos Caracol Eco Experience Resort have a pool?

Yes, Sandos Caracol Eco Experience Resort has a pool on-site.

Photos

Sandos Caracol Eco Experience Resort - Playa del Carmen - Building All photos (40)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Balcony Balcony (1)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Bar Bar (1)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Bathroom Bathroom (2)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Beach Beach (2)

Location

Most popular landmarks

  • El Camaleón Mayakoba Golf Club 3,3 km
  • Mamita's Beach Club 4,3 km
  • Muelle Navega 4,7 km
  • Parque 28 de julio 5,3 km
  • Playa principal de Playa del Carmen 5,4 km
  • Calle Quinta Avenida 5,5 km

Getting around

Cozumel 19,4 km
Cancun 45 km

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