
4 stars
Sandos Caracol Eco Resort
Carretera Cancún Chetumal Km 295, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 873 4444Photos of Sandos Caracol Eco Resort
Overview
This property is located on the beachfront. Featuring a spa, 9 restaurants and 2 outdoor pools and an water park with 29 water slides for kids and adults, Sandos Caracol Eco Resort is set on Playa del Carmen Beach, overlooking Cozumel Island. Some of the rooms have balconies overlooking the Caribbean Sea. Sandos Caracol Eco Resort is in beautiful gardens and features bright accommodations. All rooms have flat-screen TVs, air conditioning and a minibar. Wi-Fi is available for free in public areas. Sandos Caracol Eco Resort features lessons, including yoga and scuba diving. There is also a water sports center, evening entertainment, and children's and teen's activities. Spa facilities include a sauna, hot tub and gym. There are 3 buffetes including international and itialian, plus 6 a la carte restaurants (Oriental, Mexican Brazilian, Italian, Mediterranean and stake house). There are ecological activities for the whole family. The Sandos Caracol Eco Resort is 3.2 km from the Church of Guadalupe and a 45-minute drive from Cancún Airport. The Gran Coral Golf Riviera Maya is located within the same estate as the Sandos.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Sandos Caracol Eco Resort
- Private beach
- Water sport facilities (on site)
- Snorkelling
- Outdoor pool
- Water slide
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
Things to do
- Gift shop
- Eco tourism
- Bicycle hire
- Fishing
- Board games/puzzles
- Game room
- Golf
- Canoeing
- Scuba diving
- Snorkelling
- Evening entertainment
- Beauty salon
- Table tennis
- Water park
- Pool table
- Water sport facilities (on site)
- Windsurfing
- Night club
- Basketball court
- Hiking
Services and conveniences
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- 24-hour front desk
- Safety deposit box
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Plunge pool
- Pool towels
- Pool with a view
- Steam room
- Private pool
- Spa and wellness centre
- Massage
- Pool bar
- Sauna
- Water slide
Basics
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Air-conditioned
- Free Wi-Fi
- Towels
- Shampoo
- Body soap
- Dustbins
- Conditioner
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Additional bathroom
- Additional toilet
- Toilet
- Toilet paper
- Walk-in shower
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Playground
General
- Family rooms
- Storage available
- Sea view
- Seating area
- Slippers
- Sofa
- Solarium
- Telephone
Dining
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Tea/coffee maker
- Coffee machine
Outdoor
- Outdoor furniture
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Streaming service
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Accessibility and suitability
- Designated smoking area
- Disabled access
- Lift
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness centre
- Tennis
Bedroom
- Socket near the bed
Workspace
- Desk
Reviews of Sandos Caracol Eco Resort
6.7
Okay
2048 verified ratings
Wonderful
760
Very good
355
Good
297
Okay
156
Fair
177
Mediocre
107
Poor
196
Pros (+)
Cons (-)
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Score by provider
6.7 out of 10

593 reviews
5.5 out of 10

18 reviews
4.4 out of 10

1 review
6.9 out of 10

8 reviews
Pros (+) I liked that the hotel is immersed in the jungle and some wild life can be seen roaming the grounds (monkeys, Coatis, cats and birds).
Cons (-) The food is average to bad. The deserts are the worst. Great variety of nothing to write home about.
Pros (+) Kids had the best time ever! This resort had so much to keep the kids entertained while I got to relax and enjoy. Everything was completely stress free! Shows were entertaining for both kids and adults. Excellent food and friendly staff.
Cons (-) Room wasn't always stocked properly.
Pros (+) I liked our room. They actually gave as an upgraded room. From a deluxe to a junior suite.
Cons (-) I did not like the staff. They all seemed overworked and all over the place. They did not know how to communicate. In English... terrible and in Spanish as well. That was definitely disappointing.
Pros (+) Bellboy and reception was horrible. Never picked the phone. I had two little kids and request golf cart several times - they had an attitude. Impo
Cons (-) Improve the customer service
Pros (+) The food was good and bar staff was friendly. The resort itself was also beautiful.
Cons (-) I'm fairly certain our room had bedbugs which was upsetting for obvious reasons.
Cons (-) Rooms are terrible Bee Hives next to your room Mosquito are outnumbered the guest Very Dark No air condition No sun in the rooms Beach is rocky Don't go their
Pros (+) This is definitely a place families can go with their kids. There are lots of animals and outdoor activities. I would recommend bringing your own shampoo and conditioner. the beds were okay, could have been better, but outside of those things the resort offered great food, lots to do, and gorgeous scenery. The beach, unfortunately, is way too rocky to swim in, but you can still get in. Temperature...
Cons (-) This only thing I didn't like about the resort is that the room smelled of mold the entire time and the shampoo (no conditioner) was not good for us at all. The beach, unfortunately, is way too rocky.
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Location
Carretera Cancún Chetumal Km 295, 77710 Playa del Carmen, Quintana Roo
What's nearby
- El Camaleón Mayakoba Golf Club3.3 km
- Mamita's Beach Club4.3 km
- Muelle Navega4.7 km
- Parque 28 de julio5.3 km
- Playa principal de Playa del Carmen5.4 km
- Calle Quinta Avenida5.5 km
- Yucatek Divers5.6 km
- Parque Natural Tres Ríos5.8 km
- Aviario Xaman Ha6.5 km
- Playacar Golf Club7.5 km
- Playa Maroma11.4 km
- Parque Xplor11.9 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
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Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Sandos Caracol Eco Resort
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