Book Payless hire cars in Richmond

Richmond, VA, United States
Sep 28 — Oct 5
Richmond, VA, United States
Tue 28/9
Noon
Tue 5/10
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Richmond

Overall rating6.3 GoodBased on 72 reviews
Cleanliness
6.7
Comfort
6.8
Overall
6.0
Pick-up/Drop-off
5.9
Value for money
6.2

Recent reviews

Traveller rating
7
3
2
8
0
Find reviews that mention:
6.0
Cons:A car available at the reserved time.Reviewed Feb 26 2021
review fromkayak
2.0
Rude and smoky!Pros:The price was competitive. The value was a different story.Cons:The manager at the Richmond, VA airport location (Sandra?) was rude, unprofessional and aggressively incompetent. We had booked a mid-sized and were given a compact. I went back in and addressed the issue with her very politely. Without really even listening to me she insisted that I was wrong. When I offered to show her my email confirmation of the booking she snapped "I don't need to see any email, I know you ain't booked a mid-sized." After patiently listening to her rant for several minutes she finally realized her error and switched me to a mid-sized without so much as acknowledging the error or the waste of my time. Although I was only there for a few minutes, I also noticed a distinct difference in the way that black customers were greeted and spoken to as compared to white customers. Black customers were given much better customer service and spoken to less aggressively.Reviewed Oct 19 2015
review fromkayak
10.0
Pros:Fun car. Great experience and easy processCons:NothingReviewed Aug 22 2020
review fromkayak
6.0
Staff issuesPros:The car itself was an excellent, pleasant experience. Enjoyed the high mpg fuel economy. Reliable, efficient. Pick up & Drop off was easy.Cons:The price quoted online was not total. There were about $100 in extra fees which were not thoroughly explained. I absolutely could not get ahold of an employee on the phone. I was hung up on when I called the 800 number and began to make my inquiry. I had been calling Payless multiple times a day to try to catch them at a less busy time - no answer. I was put on hold for over 20 mins when calling the Avis sales desk that I knew was next door, after being transferred to Payless, saying that Payless was quite busy. In the end, I returned car a day early & final payment was still $30 over online price quote. At least high fuel economy was great.Reviewed Jul 22 2016
review fromkayak
2.0
Pros:the car was nice once we finally got to itCons:it took us about an hour and 15 minutes to get into our car with a pre-existing reservation. the first desk lady put us on a "Waiting list". we then checked out with her only to get sent to another slow line for that desk person to give us a car. little communication or apologize for what was delaying us. all this and my price for the rental was super high. not happy at allReviewed Jun 2 2021
review fromkayak
3.6
Payless Screwed me on the fine print! Watch out foPros:Decent car.Cons:My agreed upon contract price was $103 dollars. However, when I turned in the car the bill was $155. To my surprise, I was charged for Road Hazard $24 and Fuel Service $22 additional. I was unaware I had agreed to either of these options. They did take off the fuel charge since the car was full when I returned it but they did not adjust the Road Hazard. WATCH THE FINE PRINT WHEN YOU INITIAL ALL THOSE SPACES. Shame on me but I've never had a problem being incorrectly charged for additional services and I am a frequent renter. Approx 10 times per year. I should have stayed with Alamo. Never a problem with them.Reviewed Nov 15 2016
review fromkayak
4.0
Horrible businessCons:The agent at the desk is extremely rude, and they NEVER answer the phone. I had to call the central office to extend my reservation, but they charged me triple the quoted price when I returned the car. I'm currently dealing with getting this reversed, but save yourself the hassle, the advertised savings are NOT worth it.Reviewed Jan 6 2018
review fromkayak
5.2
Pros:price was the motivatorCons:very long line. Only one person handling customers. Charged a late fee that resulted from waiting in line. Not worth the frustration.Reviewed Nov 26 2015
review fromkayak
10.0
Pros:The Ford we got was perfect... I was very impressed.Cons:Nothing.Reviewed Feb 14 2017
review fromkayak
2.0
Cons:At rental counter I was told that my drop off location was permanently closed. The agent switched me to a Budget car.Reviewed Jan 14 2019
review fromkayak
8.0
Pros:Nothing different. Nice car. Usual inflexibility when returning. $168 for four days.Reviewed Aug 23 2017
review fromkayak
8.0
Easy and cheap rental with solid car performancePros:Toyota Corolla was easy to drive and performed well on the highway.Cons:Finding pickup desk was unclear, which caused delays.Reviewed Nov 19 2017
review fromkayak

Where can I find Payless hire cars in Richmond?

1 Richard E Byrd Terminal Dr, Payless car hires

Address

1 Richard E Byrd Terminal Dr

Hours

Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00

Phone

+1 804 226 8153

Good to know

Most popular location

1 Richard E Byrd Terminal Dr

Most popular car type

Supplier choice

Top tips for hiring a car from Payless in Richmond

  • Supplier choice car hires from Payless in Richmond are around 42% cheaper than other car types, on average

FAQs about hiring a car from Payless in Richmond

  • Supplier choice (Class Special Car or similar) is the most frequently booked car hire type from Payless in Richmond.

  • Payless has 1 car hire location in Richmond. Take a look at our Payless hire location map to find the best car hires near you.

  • Yes

  • Yes