Car hire at Norfolk Airport

Car hire at Norfolk Airport

Search hundreds of travel sites at once for car hire deals at Norfolk Airport (ORF)

Norfolk, VA, United States - Norfolk
Jul 4 — Jul 11
Same drop-off
Norfolk, VA, United States - Norfolk
Mon 4/7
Noon
Mon 11/7
Noon
Driver's age:

Search hundreds of travel sites at once for car hire deals at Norfolk Airport (ORF)

Cheap car hire in Norfolk Airport

Mini
Economy
Compact
Intermediate
Standard
Full-size
Luxury
People carrier
Passenger van
SUV
Commercial
Pick-up truck

Norfolk Airport car hire reviews and directory

Rated no. 1
Alamo
Best rated
8.3 Excellent (170 reviews)
1 location in Norfolk Airport
Alamo
Locations in Norfolk Airport
  • 8.4
  • 8.5
  • 8.2
  • 8.3
  • 8.3
Recent reviews
1.9 HorribleAug 27 2021
Though I reserved a car and had all ID and Credit cards needed, they would not rent to me. Apparently recently moving affects my ability to rent a car. Agent told me I could Uber to an off site rental location, but not other resolutions were offered.
7.9 GoodJul 10 2021
Agent for car pick up was quick, friendly, efficient. Same for drop off agent. Car had issues - low tire pressure light would not go off despite trying to fill the tire. Lights would not work on "Auto" so had to put them on manual. Got "Change Oil Soon" light during rental. One suggestion is to include a link to the vehicle's owners manual in the rental agreement, or e-mail the link to the customer. I had to search and search online for info that would have been in the owners manual.
2.0 MediocreJun 29 2021
The cat. The on-site staff st ORF.They gave us a car with a tire that had a slow leak. Now they are trying to charge for a roadside service that was canceled. They’re telephone customer service is awful.
6.0 GoodApr 11 2021
Windshield wipers needed changing. The car was shaking twice while driving.
2.0 MediocreMar 5 2021
Vehicle not ready..had to drive to another rental location to get the right vehicle. Car had bad smoke smell
10.0 ExcellentJan 9 2021
Friendly staff and the car was very well taken care of.Service was great.
8.0 ExcellentJan 3 2021
Friendly staff, easy in and out for pick up and returnPrevious renters had clearly smoked inside the car, it smelled awful.
4.0 OkayDec 27 2020
The pickup was a waste of my time. I pre-registered for pickup online. When I arrived to pickup the car I showed the completed document on my to the clerk. She didn’t look at it, but gave me papers to fill out. I explained that I completed the information online. The clerk said “I don’t know anything about it. You can talk to my manager if you want.”
9.2 ExcellentOct 19 2020
Everything was good.Everything was good and flowed pretty well.
10.0 ExcellentSep 28 2020
Yes.Everything was perfect.
Rated no. 2
Dollar
7.1 Good (147 reviews)
1 location in Norfolk Airport
Dollar
Locations in Norfolk Airport
  • 7.5
  • 7.3
  • 7
  • 7
  • 7
Recent reviews
2.0 MediocreJun 14 2022
I canceled my reservation 3 days in advance..You Owe me my deposit of $198.00 or more..Please return my Deposit to my Credit Card on File..Joan Hennessy
4.0 OkayJun 12 2022
Waited in line for an hour, dollar didn’t even have a booth open, had to pick up from another agency. Oil needed changed upon pick up.
2.0 MediocreJun 7 2022
Car was not available for me when I arrived. Car was given to customers who booked on Dollar website only
10.0 ExcellentMay 21 2022
Overall great experience. Did find 2 soda containers
10.0 ExcellentFeb 13 2022
Fantastic!
2.0 MediocreJan 7 2022
Price quoted by Kayak was not honored by Dollar Rental. Dollar rental deferred responsibility to Kayak. Kayak deferred responsibility to Dollar. No resolution.
2.0 MediocreNov 9 2021
Dollar rental lied about charges and final charges.
2.0 MediocreNov 4 2021
I paid for my rental car online. The car pick-up should have been a quick process. I should be able to go to the counter, show them my license, and have the keys waiting to be handed to me abs then leave. It took them 30 minutes to check in each person. I stood at the counter for over an hour. It was a really slow process with really slow people at the desk. Also, they wanted my credit card for additional charges. The $200 holding fee and the tax should be included when you pay online. You shouldn’t be surprised with $240 worth of extra charges when you go to pick up your rental car. This should all be taken care of already. The car was not clean. There were wrappers and sunflower seeds in the car. Also, no one told me I would have to have the mileage written down when I returned my key.
6.0 GoodOct 26 2021
The (Hertz) agent tried to make us take a compact car. Fortunately I had the voucher with me to show that I had ordered intermediate. Also she said the gas tank was full and it wasn’t. It was below half. The car was very nice, comfortable and good on gas.
10.0 ExcellentSep 24 2021
The car had no wiper fluid
Rated no. 3
Budget
7 Good (121 reviews)
1 location in Norfolk Airport
Budget
Locations in Norfolk Airport
  • 7.3
  • 7.5
  • 6.9
  • 7
  • 7
Recent reviews
2.0 MediocreJun 19 2022
One agent. Waited in line 1.5 hours in line for the pickup. No cars ready . Car damaged. No washer fluid.
10.0 ExcellentMay 10 2022
I would appreciate, Best service, friendly team, thanks for Raphael
10.0 ExcellentApr 26 2022
Friendly staff Clean car
2.0 MediocreApr 21 2022
I was quoted one price and it said the price included taxes and fees but then my actual price (with no add ons for insurance or gas or anything else) was $40 higher. At least I think it is because they don't even allow me to see the receipt that they just sent me via email. It's unopenable. I don't think I will book through this site again if it's not resolved. I have used other sites in the past but had Kayak open for booking a flight.
8.0 ExcellentApr 14 2022
The car smelled of smoke, and took 25 minutes wait to pick up. Because I had people to meet, another wait of 25 minutes for a new car, I could not do. The car gave me a headache
2.0 MediocreMar 29 2022
Awful experience, waited nearly 3 hours for our rental car even though we had reservations months in advance!!
10.0 ExcellentFeb 23 2022
I had a good experience overall.
10.0 ExcellentJan 1 2022
Great prices, easy reservation process, nice cars! I rented twice from Budget on my trip, last minute, in two different locations (in/near the Norfolk International Airport) and am very satisfied with the experience. In contrast, I had a very bad experience with Hertz.
8.0 ExcellentDec 29 2021
Check-in was simple enough. The agent however was sitting and appeared to be on her phone upon arrival. Not a good first impression. But she got me on my way quickly. She could have provided a little information about my rental return. I looked it up online and figured it out. It was an early return and the instructions online were pretty straight forward. All in all, it went smoothly.
2.0 MediocreNov 17 2021
Poor customer service. Change of plans led to a need for a vehicle change. After being told it was possible on the phone, change was denied in person (mistakes happen), employees were rude and unhelpful. Hopefully just having a bad day.
Rated no. 4
Enterprise
8.3 Excellent (34 reviews)
1 location in Norfolk Airport
Enterprise
Locations in Norfolk Airport
  • 8.5
  • 8.2
  • 8.2
  • 8.4
  • 7.6
Recent reviews
10.0 ExcellentSep 17 2021
Our flight was delayed, but this didn't end up being a problem at all. We actually got upgraded which was nice! As always, the Enterprise staff at pickup and drop off were great.
10.0 ExcellentFeb 5 2021
Upgraded me to an amazing truck. Airport pickup was surprisingly easyJust have a hard time paying so much for a 24 hour rental
10.0 ExcellentOct 21 2020
Fast and easy check out and the car was great (no funny smell and everything worked).
10.0 ExcellentJun 25 2019
It was a wonderful experience. The truck was clean and was fully gas. The attendant was very nice. Walked around the car with me and checked for scratches or other damages.
6.4 GoodJun 3 2019
Staff was great, prompt and responded quickly. Got me on the road as soon as possible.I got a sports car for a few days. Drove it, the radio wasn't functioning, went to drive the car back to the airport and the vehicle was completely dead.
2.0 MediocreMay 10 2019
Nothing - the staff did not let me rent the car because I didn’t have a return flight - I’m military.Rented a car
2.0 MediocreFeb 23 2019
100% terrible.Everything. Didn’t even honor the reservation. Ended up not getting the car and got an Uber.
6.4 GoodNov 12 2018
Having a kiosk with people in the garage to check me in, though it wasn't clear whom to see.Confusing drop-off, not well or clearly indicated. And this review label says the drop-off was in Norfolk, but it was actually at the airport in Newport News, VA.
10.0 ExcellentApr 28 2018
Great Job Enterprise!You guys are all so friendly and efficient!Not a single complaint
10.0 ExcellentJan 31 2018
Kayak gave me a great deal.Check in and check out went great.
Rated no. 5
Avis
7.4 Good (37 reviews)
1 location in Norfolk Airport
Avis
Locations in Norfolk Airport
  • 7.8
  • 7.8
  • 7.1
  • 7.8
  • 6.9
Recent reviews
2.0 MediocreFeb 1 2022
That they would have told the truth. Tracy, was a professional and made my day. But I found out the charges she told me was supposed to be a temporary hold turns out with me bullshit fees/taxes. I was expecting to pay only 700-800$ instead they charged me nearly a 1000$. The car was detailed and clean. The person who I dropped it off with was professional and apologized for the confusion. I told him there was no confusion. I looked online and thinking I was going to back 700-800$, not nearly 1000$. The messed up part is that I can’t do anything about it. If I had known how much I was going to pay before booking that would have been better. They charged me $80 for a recovery fee, and other bullshit fees. Wtf are they recovering?
10.0 ExcellentJan 26 2022
I loved the suv! Pick up was quick and the ride was great!
1.9 HorribleSep 20 2021
DO NOT rent from Avis. I was one of about thirty people who had to wait over three hours for a car to show up. They overbooked everyone and didn't have the cars to fill the reservations - and everyone waiting had a reservation. Terrible company, terrible practice, there was a crowd of us stranded at the airport because of their awful service. Steer clear. It's not worth the frustration.
1.9 HorribleAug 18 2021
I was charged for a car but then when I arrived they did not have one. I’m still trying to get my money back.
10.0 ExcellentJun 15 2021
Friendly and helpful staff. Check out and in was a breeze. Car was great.The price. $330 after taxes and fees is steep.
10.0 ExcellentMay 29 2021
Everything about the rental from start to finish was great. Everyone was polite and helpful.Explain the $200 hold until car is returned. No one said anything about it and I did t see it in my information.
6.0 GoodApr 30 2021
The staff did their basic job but we were charged for gas and brought it in with a full tank.The above definitely and also the car was received in terrible condition.
6.0 GoodJan 9 2021
I like how easy is to return the vehicle.I didn't get the car I asked for and the vehicle I got was given had dirty handprints on the overhead where the sun-cover is, on both sides also the vehicle was damaged on the passenger side door.
10.0 ExcellentMay 16 2020
Smooth transition.N/A
4.0 OkayJan 4 2020
No goodNo good
Rated no. 6
Hertz
7.1 Good (98 reviews)
1 location in Norfolk Airport
Hertz
Locations in Norfolk Airport
  • 7.7
  • 7.6
  • 7
  • 7
  • 7.1
Recent reviews
10.0 ExcellentJun 18 2022
Only improvement could have been with their pricing. I ended up getting there 30min earlier than expected. Instead of saying no problem, I was told I need to drop the car off 30min earlier on return. They have every right to expect compensation for their product/services and if 30min is no big deal then the guy says well he's just 30min earlier than that (and this logic never ends) and Hertz could be out a significant amount of money. But it also took me more than 30min to go through the rental process, get the car, and leave the airport. It just seemed like the company wanted every $0.10 they could get. Maybe a little flexibility would have been better. Still no complaint.
2.0 MediocreJun 5 2022
Hertz has the absolute worst customer service I have ever experienced. The 800 number was not located in the US. There was never a supervisor available the 4 times I called. I used their email and it says they will reply within 2 weeks. It took them 3 weeks to reply by email.. I finally got ahold of them on twitter only to be ghosted. When I arrived to pick up the car, the exact issue I was trying to contact them about happened. Luckily the counter folks were nice, but it still resulted in us waiting 2 hours for our car to be ready…. Never again will I rent a Hertz brand car
10.0 ExcellentJun 2 2022
Went above and beyond expectations. It was our first time to rent a vehicle for over the road travel due to an emergency. The staff at Hertz in Norfolk -Jacobay- and the staff member in Memphis who signed the car in welcomed us back home It was a nice touch after two rough days. Stay the course:
2.0 MediocreMay 27 2022
Was told by Hertz that the insurance I purchased on kayak wasn't valid and that I needed to purchase insurance directly from them. They didn't have any cars in stock and I had to wait an hour for a car to be returned. When I got into the car it was disgusting. There was some sort of oil/fluid on the center console and arm rest, the car hadn't been cleaned.
10.0 ExcellentApr 5 2022
Easy to pick up/drop off, car was clean and price was right!
10.0 ExcellentApr 4 2022
great
8.0 ExcellentJan 3 2022
Ordered a large SUV but actually got a large station wagon with limited back seating for 3 people.
2.0 MediocreNov 30 2021
I didn't get my rental because I was not informed that I needed a physical major credit card even though I had it on my phone so my trip was canceled.
2.0 MediocreNov 15 2021
Hertz had left for the day when I went to pick my rental I had to go with another rental company
5.9 OkaySep 3 2021
The sticker on the car said clean but the car was not cleaned. All windows had smudges and streeks all over as well as dirty doors. Sounds like there is something loose either under the driver's seat or under the car in that vicinity.
Rated no. 7
Thrifty
7 Good (74 reviews)
1 location in Norfolk Airport
Thrifty
Locations in Norfolk Airport
  • 7.2
  • 7.1
  • 6.9
  • 6.8
  • 6.8
Recent reviews
10.0 ExcellentMay 26 2021
Great choice for the trip!
4.4 OkayOct 22 2020
The staff was ok at pick up & drop off.1) Customer service availability should be a lot better than what it is. I needed instruction from customer service at 5:30am eastern time involving misgiven info from a reservations specialist regarding my drop off location open time so i dropped the car off at another location that just opened for the day since i couldn't wait for my location to open. Because i kept getting a recording saying customer service closed it costed me an extra $100.00 for drop the car off at another Thrifty location rather than leave it abandoned & be liable for it.
6.8 GoodAug 25 2020
Car was very nice , comfortable, easy checkout considering this covid situation. Clerk at Hertz was awesome.The van had tire pressure light on
2.0 MediocreAug 25 2020
When we arrived there were NO cars available and we were told it would be a 4 hour wait!!! To this day I STILL have not received my refund!!!! I was supposed to pickup the car on Aug 15th, today is Aug 25th and STILL no credit on my credit card!!!!
2.0 MediocreAug 23 2020
I arrived at 9am to find out that I couldn't rent car til 3pm...then I was told I had to have a $200 deposit aside from the price of the car and I didn't have enough to cover it.... Thrifty/Hertz wouldn't let my sister pay for my rental over the phone.... so I sat there stranded with my luggage all day trying to figure out how I was going to come up with the money so I can get home....it was very upsetting so I never got the rental
7.6 GoodJul 28 2020
The staff was helpful at pick up.The car wasn't very clean. Sticky stuff on the gear shifter, seatbelts. The windows were dirty inside and out. Visibility was difficult.
2.0 MediocreJul 27 2020
NothingAbsolutely worst car rental experience ever. my mag strip on my credit card was damaged. No chip reader, cant enter information manually. So i couldn't get a car, luckily avis saved the day
10.0 ExcellentJul 12 2020
Nothing really.
8.0 ExcellentJul 8 2020
Overall experience was professional and quick.
2.0 MediocreMar 30 2020
Nothing. They overbooked and left me stranded and did nothing to offer to help.They overbooked and ran out of cars, leaving me in an unfamiliar city. They offered no options for help and customer service was extremely rude.
Rated no. 8
Payless
5.6 Okay (90 reviews)
1 location in Norfolk Airport
Payless
Locations in Norfolk Airport
  • 6
  • 6.1
  • 5.4
  • 5.1
  • 5.9
Recent reviews
6.0 GoodApr 13 2022
Sorry, I sent the review to the wrong group. Dr. Joseph Jones
6.0 GoodDec 22 2021
The van itself was fine and pretty clean. Drop off was easy. The scheduled pick up at 9am on a Sunday took more than an hour and a half to have the vehicle, which then threw off my departure time. There was not a long line or wait. Just not enough staff and no progress made as to getting my rental.
2.0 MediocreNov 7 2021
Didn’t get car
1.9 HorribleOct 10 2021
The receipt gave ORF as the site to pick up the car; but the address stated was on Military Circle. So where do I go. I went to the address. The place looked like it had been closed for awhile. So i get to the airport and have to ask each company if the deal with Payless. Budget does. They don’t have a convertible….haven’t had one all summer. BUT THE WEBSITE OFFERED ME A SILVER VW BEETLE CONVERTIBLE!!!!!!! Whatever happened to customer service AND INTEGRITY? “In fact we haven’t had any cars all summer!!!! But we couldn’t shut the website down.” WHAT???
10.0 ExcellentSep 28 2021
Where to rent the car in the airport was confusing. Need a sign by Budget and Avis
1.9 HorribleAug 30 2021
They were closed. Had to find another car rental place!! Horrible experience.
1.9 HorribleJul 26 2021
No notice that the pick up location was closed.
7.9 GoodJul 18 2021
No Payless counter at Norfolk airport. Finally found out after much consternation that the Avis counter took care of Payless rentals. There was no signage to that effect. Not a good start. One final surprise was a $200 contingency fee hold back added to the pending charge. How about letting the customer know before hand how much the hold back fee will be so that there’s no shock when checking your credit card account. The car, a Kia K5 LX, was great.
5.9 OkayJul 10 2021
Easy pick-up and drop off
1.9 HorribleJul 9 2021
The Payless office is 10 min away from the airport. When we got to it, there was a printed paper in the window saying they were closed, and to go back to the airport and check in at Avis. They could have easily sent an email or text or posted a sign at the airport. Avis said that office (listed on the confirmation email) had been closed for a year and a half.
Rated no. 9
National
9.6 Excellent (8 reviews)
1 location in Norfolk Airport
National
Locations in Norfolk Airport
  • 9.5
  • 9.7
  • 9.7
  • 9.7
  • 9.5
Recent reviews
10.0 ExcellentNov 20 2019
Staff was great. The girl at the counter was just helping out so it took a little while but she was very friendly and it made the wait much better.Nothing. we got a much better vehicle than expected and it was a great experience. we will definitely use National next time we travel.
9.6 ExcellentAug 11 2019
Easy pickup steps from baggage claim & drop off was a breeze.Pricing
7.6 GoodJun 19 2017
Reasonable pricing for upgrade and insuranceThe odor in the car, and dirty windshield
Easirent
1 location in Norfolk Airport
Easirent
Locations in Norfolk Airport
Recent reviews
Sunnycars
1 location in Norfolk Airport
Sunnycars
Locations in Norfolk Airport
Recent reviews
779 travellers who hired a car in Norfolk Airport gave the car agency they used an average rating of 7,3

Car rental locations at Norfolk Airport

Good to know

Most popular car type

Mini

Top tips for hiring a car at Norfolk Airport

  • The Norfolk International Airport is to the northeast in a section of town near the outskirts of the city. It is not very accessible using public transit. If you need to get into town in a timely manner, consider renting a vehicle by booking through KAYAK. You will be a short drive from downtown Norfolk once you have your rental.
  • When thinking about a car rental at Norfolk International Airport, always plan ahead. Norfolk is on the water so summertime will be busier than other times of the year, making planning ahead all the more necessary when renting a car during that time of year. A Norfolk Airport car rental is convenient when you book ahead through KAYAK.
  • The city of Norfolk has a lot of lovely sites to see. There is no better way for a visitor to see them at their own pace than with your own rental car. Once you rent your car, check out nearby Norfolk Botanical Gardens if you have some free time. There are also numerous other things to do in Norfolk, including restaurants, shopping, golf, the zoo, and more. Renting a car at Norfolk International Airport opens up the whole city for you to explore.
  • A Norfolk Airport car rental offers many options to find the car you need. Summers are hot and rainy in Norfolk so think about the time of year before you rent that convertible. It doesn't get too cold but heated seats could be just the thing one needs after a swim. Consider all of the options you're looking for when renting and book through KAYAK so you can size up your options before committing.
  • Book your car hire at Norfolk Airport at least 1 day before your trip in order to get a below-average price

FAQs about hiring a car at Norfolk Airport