Book Budget hire cars in Richmond

Richmond, VA, United States
Oct 5 — Oct 12
Richmond, VA, United States
Tue 5/10
Noon
Tue 12/10
Noon
Driver's age:

Pros

" and helpful."(in 1394 reviews)
""Great price, veryr.""(in 3750 reviews)
"Great car and -off"(in 1485 reviews)

Cons

"Terrible as well"(in 355 reviews)
"Will Budget again!"(in 252 reviews)
"Car smoke !"(in 239 reviews)

Reviews for Budget in Richmond

Overall rating6.3 GoodBased on 67 reviews
Cleanliness
6.6
Comfort
6.9
Overall
6.1
Pick-up/Drop-off
6.0
Value for money
6.4

Recent reviews

Traveller rating
13
5
4
10
0
Find reviews that mention:
8.8
Pros:Since the cost of extending my rental was more than twice what it was to rebook, turn in the current car, and pick up another in the exact same class, I opted for the latter. I decided to wait at the desk for vehicle pickup before going inside to the rental counter, to ask if it was possible (particularly given the current state of the world) for me to just take the same car again. They were friendly, helpful, and willing to accommodate, and my decision to wait and ask even saved me a trip to the closed rental counter inside.Cons:There are always too few employees doing too many jobs for too many different rental companies at Richmond Airport. After waiting in line inside to do the paperwork to rent the car, there is almost always a 15+ minute wait outside in order to actually get the car. It's terribly inefficient.Reviewed Apr 1 2020
review fromkayak
2.0
Pros:I waited was almost 2 hours past my schedule time just to be told my credit was not enough to rent the vehicle, which the site mentioned nothing about. I also never received a refund for the payment I made when scheduling the vehicle.Cons:Given notice of credit checks as well as immediate refunds for business not used!!!Reviewed Jul 6 2020
review fromkayak
2.8
Worst customer service of my life, bar noneCons:I chose to fly to Florida instead of drive because i found a good deal on a convertible out of RIC airport into FLL airport in Florida. Because I was getting a fun car, I decided to splurge a little and rent the car for an additional day so as to get to drive the convertible around Richmond. When I arrived in Richmond to rent the car on trip day, the AVIS front desk agent (it was a joint Budget-Avis desk) says to me we don't have that car today is a sedan ok with you? She smiled condescendingly when I explained that I had planned the entire trip around that convertible and I would otherwise have flown instead, and informed me that there was nothing she could do. At this point I suggested to her that she check other rental facilities on the drive (95 from Va to FL is bound to have a convertible) to see if we could trade our car in. At this point she seemingly forgot how to use the computer system and became dependent on ME looking up the phone numbers to call different rental car agencies and put her on the phone to try to get us the car we wanted. After 20 minutes of this charade, she told me that I should just go and show up to any Budget rental on the way down and that they'd be happy to help me. I was suspicious that she was trying to delegate the problem away but decided to take her up on it so as to not delay my trip any more. I took the prius they offered me and started driving. To make the rest of the anecdote brief, I spent over 4 hours on the phone with customer service getting convoluted (and sometimes contradictory) information about the fees involved for trading out a car. It became clear to me after the first hour being on hold that the woman at the RIC AVIS desk at overtly lied to me to get me out of her hair. It also became clear to me that most individuals I talked to at Budget were neither trustworthy nor willing to help me. Two days later I returned my Prius that cost me the daily rate of a convertible without a refund, the car I had signed up to rent, and anything positive to say about Budget or AVIS. Last time I ever use either of those companies.Reviewed Jan 26 2018
review fromkayak
6.0
Pros:The woman working the counter was professional and calm in spite of a messy situationCons:Not enough attendants, didn't have the car I ordered.Reviewed Jun 8 2020
review fromkayak
2.0
Pros:They continue to give away the vehicles we reserved.Cons:Actually fulfill the reservations we make online.Reviewed Oct 19 2020
review fromkayak
2.0
Pros:The staff at the original budget rental we went to had poor customer service and was not friendly. After consulting many other rental car places, I was able to find one that could give us a car but it was not within the budget or the car that we requested.Cons:Staff friendliness, the car being ready and the correct rental that was requested, and better services all around.Reviewed Mar 18 2021
review fromkayak
4.8
Budget rental in RichmondPros:The Richmond airport is very nice. The car rental area is very organized and clean.Cons:The girls working at the Budget counter were more interested in talking with the employees at the other car counter. There were no customers at the counter but I still had to wait because they were talking to the other employees. The girl who took care of me, Pamela, charged me for a gas refill even though I told her I would bring the car back on full. She also told me that she had to charge me for road side assistance, even though I showed her my AAA card and insurance card. I declined all of the extra services and she said she had to charge me and they would remove in Orlando. The cost of the car doubled from the amount given me on Kayak. $76 to $145. I told her that if the cost was going to be doubled, I didn't want the car, I would fly home. She assured me that the charges would be removed in Orl.Reviewed Nov 5 2016
review fromkayak
9.2
Pros:Car was good, cleanCons:Staff at Budget pickup in Richmond was just fine, nothing wrong with them, but just did their job and that was all.Reviewed Jun 25 2020
review fromkayak
10.0
Pros:The pick up and drop off .. The service were Amazing..Reviewed Mar 23 2021
review fromkayak
6.8
Pros:The pickup and drop off was relatively simple.Cons:The staff could have been more interested in helping customers. I was initially cut in front of in line and I patiently waited for that person to be helped, I approached the desk smiling and greeting the person with a friendly attitude. I was not greeted or acknowledged in any way for at least 20-30 seconds. The representative was mumbling questions and when I needed her to repeat herself, she was surly and patronizing speaking like I was an idiot. I will go to any other car rental outlet if it means I do not have to interact with this person ever again.Reviewed Feb 7 2020
review fromkayak
8.0
Cons:Didn’t like the particular vehicle we were given but that’s all they had at the time without paying a huge up charge. Otherwise all was well. I use Budget virtually every trip. Good company and their staff is always easy to talk to and work with.Reviewed Apr 12 2021
review fromkayak
8.0
Pros:Pick up staff was excellent! Drop off staff could have cared less about us.Reviewed Mar 28 2021
review fromkayak

Where can I find Budget hire cars in Richmond?

1 Richard E Byrd Terminal Dr, Budget car hires

Address

1 Richard E Byrd Terminal Dr

Hours

Monday06:30 - 23:59
Tuesday06:30 - 23:59
Wednesday06:30 - 23:59
Thursday06:30 - 23:59
Friday06:30 - 23:59
Saturday07:00 - 23:00
Sunday07:00 - 23:00

Phone

+1 804 222 6090

Address

8231 Midlothian Turnpike

Hours

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00

Phone

+1 804 330 0058

Address

4204 West Broad Street

Hours

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00

Phone

+1 804 254 2005

Address

7923 West Broad Street

Hours

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00

Phone

+1 804 217 6645

Good to know

Most popular location

1 Richard E Byrd Terminal Dr

Most popular car type

Full-size

Top tips for hiring a car from Budget in Richmond

  • Full-size car hires from Budget in Richmond are around -24% cheaper than other car types, on average

FAQs about hiring a car from Budget in Richmond

  • Full-size (Chevrolet Impala or similar) is the most frequently booked car hire type from Budget in Richmond.

  • Budget has 4 car hire locations in Richmond. Take a look at our Budget hire location map to find the best car hires near you.

  • Yes

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