Book Dollar hire cars in Richmond

Richmond, VA, United States
Sep 24 — Oct 1
Richmond, VA, United States
Fri 24/9
Noon
Fri 1/10
Noon
Driver's age:

Pros

" and accommodating."(in 1049 reviews)
"We had a ."(in 361 reviews)
" was friendly and helpful"(in 389 reviews)

Cons

"I will dollar again."(in 256 reviews)
"The was bad."(in 326 reviews)
"The conditions were terrible."(in 2963 reviews)

Reviews for Dollar in Richmond

Overall rating6.3 GoodBased on 56 reviews
Cleanliness
6.8
Comfort
6.6
Overall
6.1
Pick-up/Drop-off
6.1
Value for money
6.5

Recent reviews

Traveller rating
7
2
5
5
0
Find reviews that mention:
2.0
Cons:There was only one person to service dollar, hertz and thrifty. I waited more than an hour outside in the cold to pick up the car. They would not call a supervisor because they said they couldn’t do anything anyway.Reviewed Feb 7 2021
review fromkayak
6.0
Oldish car, not want I ordered, and slow servicePros:The car was clean, supervisor who covered the counter was friendlyCons:Long line at the counter. Waited again for the car. Car was an "upgrade" SUV because they didn't have small sedan I wanted, but wanted a small car for parking and mileage. Car was relatively high mileage, needed a tune up.Reviewed Oct 22 2017
review fromkayak
6.0
Pros:The staff made it easy. The car was perfect size.Cons:It smelled of cigarettes really bad. And then I also smelled like them. I would have swapped but it was the only suv they had 😫Reviewed Feb 24 2021
review fromkayak
4.0
Pros:the drop off was great...Cons:...the pick up was terrible....I get with covid there are staffing issues but the wait was way too long...went from dollar terminal counter, to dollar parking deck counter to Hertz counter.....reserved a full size suv(Nissan pathfinder or similar)...and the ONLY thing the guy would give me is a dodge mini van....when I asked for something else, that was the only option........there were 6-7 people that had been waiting a long time behind me so I quit talking about it and took the van......but extremely disappointed Hertz/dollar/thrifty couldn't come up with an alternativeReviewed Oct 23 2020
review fromkayak
10.0
Pros:Pickup and dropoff were very easy.Cons:The car could have been cleaned a bit better--there was an old receipt trapped between the front seats, for example.Reviewed Nov 29 2020
review fromkayak
5.6
Cons:My flight was delayed past when the Richmond rental desk was scheduled to close at 10pm. I called customer service and spoke with someone who did not work at the branch I was trying to call because that is how it works. He informed me that he had entered my flight information into the reservation, and that the staff would wait for me to land. I arrived at the counter at 1004 pm, and they were closed. There was no phone number to call, or sign that said to go talk to the Hertz desk. It was just a sign that said their normal hours. I walked to the Avis desk and paid $5 less for the same thing.Reviewed Dec 28 2019
review fromkayak
5.6
Pros:Even though it wasn't the car I saw online it was ok.Cons:the customer service was horrible. I has to walk and encounter so many rude people before I was able to pick up the car. They made me go to so many wrong places. No one answered the phone it was just terribleReviewed Sep 7 2020
review fromkayak
5.2
Horrible customer servicePros:The car was clean.Cons:The customer service was horrible, both outside at the booth and inside at the terminal the staff had horrible attitudes. When I went to return my vehicle, there was no one at the outside booth and a very long line of people who didn't know what to do and we're waiting on service. I had to walk all the way back in to the terminal which was a very long walk just to return my keys and have the girl at the counter have an attitude. She then tried to tell me I had to have a gas receipt to return the vehicle which I was never told, nor was it anywhere on my paperwork. We then had to argue about that. Then, they held more money out of my account then the cost of the rental car which I was never told was going to happen. We were never told we had to go inside to get the car first and then go back out to the booth which was created more hassle for myself. Overall, the car was ok, but everything else was horrible and I will not be recommending them to anyone else. Go with a bigger brand name.Reviewed Aug 15 2016
review fromkayak
6.0
Pros:The car was niceCons:They should be more accurate with the price.Reviewed May 12 2020
review fromkayak
9.2
Cons:Signage at the airport is a little confusing, but this is not the car company's faultReviewed May 11 2020
review fromkayak
10.0
Pros:Drop off was very easy. The Explorer was super comfortable and easy to drive.Cons:Inside of car was not cleaned very well at all. Fold down seats were full of dog hair. Between the seats was a nasty baby pacifier. So discusting !!!Reviewed Apr 1 2021
review fromkayak
2.0
Pros:nothing....Cons:pickup, one person working on a Saturday.....waited forever. Didn't get the right size SUVReviewed Apr 20 2021
review fromkayak

Where can I find Dollar hire cars in Richmond?

1 Richard E Byrd Terminal Dr, Dollar car hires

Address

1 Richard E Byrd Terminal Dr

Hours

Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00

Phone

+1 804 222 8751

Good to know

Most popular location

1 Richard E Byrd Terminal Dr

Most popular car type

Supplier choice

Top tips for hiring a car from Dollar in Richmond

  • Supplier choice car hires from Dollar in Richmond are around 42% cheaper than other car types, on average

FAQs about hiring a car from Dollar in Richmond

  • Supplier choice (Class Special Car or similar) is the most frequently booked car hire type from Dollar in Richmond.

  • Dollar has 1 car hire location in Richmond. Take a look at our Dollar hire location map to find the best car hires near you.

  • Yes

  • Yes