Guest reviews
Overall rating
7,4
Good
Based on 95 reviews
Cleanliness
7,4
Comfort
7,4
Pick-up/Drop-off
7,1
Value for money
7,6
Pros
"Staff very friendly and helpful"
(in 961 reviews)
"Our own car was fine."
(in 2507 reviews)
"Car was clean and overall good."
(in 276 reviews)
Cons
"There were no cars available."
(in 135 reviews)
"Did not pick up car"
(in 2339 reviews)
"Car smelled like an ashtray."
(in 331 reviews)
Recent reviews
Traveller rating
23
11
8
3
6
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9,6
Pros: Ease of picking-up and dropping-off.
Cons: I couldn't see the sign and was a little lost.
review from
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9,2
Pros: The whole process was well streamlined.
Cons: I would've been less confused at the empty counter if someone had told me to go to Avis counter instead of waiting at an empty and lonely (LOL) Payless counter. After about 8 min, the person at Fox counter told me I can go to Avis counter.
review from
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10,0
Pros: It went very well. The car had less than a thousand miles so was a pleasure to drive!
Cons: Burbank airport does not make car rental easy for older people like me and I'm in pretty good shape for 75. The walking is too long even with the moving walkways and almost every time one or more moving walk ways are not working. One time one of the rental company staff offered me a ride to the terminal. The rental experience was great, though.
review from
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10,0
Pros: good pick up and drop off
Cons: pricing
review from
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9,6
Pros: Very helpful staff, efficient.
review from
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5,6
Cons: Car smelled of cigarette smoke. It could have been better if it didn't smell like that.
review from
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4,8
Cons: Rented at Burbank and wanted to change the drop off to LAX because my flight changed but I couldn’t because LAX is a franchise. I had to drop car at Burbank then Uber to LAX. Very inconvenient. Going cheaper doesn’t work out
review from
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4,8
Cons: horrible customer service when I tried to extend rental. Customer service agent hung up on me and was a total jerk. Will avoid payless after this experience
review from
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8,0
Pros: Car was nice
review from
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4,0
Cons: I was charged double insurance. Staff should be more clear about charges and fees. Especially when it comes to insurance.
review from
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9,6
Pros: Very easy and well-organized, no waiting at either end.
Cons: Lower prices are always better!
review from
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2,0
Fuuuu
Cons: Old and dirty cars , price afer drop change up
review from
Other suppliers in Burbank scored
- 8.6/10 Alamo car hire in Burbank
- 7.6/10 Avis car hire in Burbank
- 7.3/10 Budget car hire in Burbank
- 8.3/10 Enterprise car hire in Burbank
- 7.3/10 Hertz car hire in Burbank
- 7.5/10 Dollar car hire in Burbank
- 6.1/10 Fox car hire in Burbank
- 7.5/10 Thrifty car hire in Burbank
- 9.1/10 Midway car hire in Burbank
Where can I find Payless hire cars in Burbank?
Top tips for hiring a car from Payless in Burbank
- Compact car hires from Payless in Burbank are around 41% cheaper than other car types, on average