Guest reviews
Overall rating
7,3
Good
Based on 88 reviews
Cleanliness
7,3
Comfort
7,3
Pickup/dropoff
7,0
Value for money
7,5
Pros
"Car was great and clean."
(in 207 reviews)
"Good value for the money."
(in 94 reviews)
"Great car for the price."
(in 108 reviews)
Cons
"Long wait over 45 minutes."
(in 86 reviews)
"Reserved Car was not available"
(in 116 reviews)
"The customer service aspect was terrible."
(in 209 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
car was great
picked up the car
long line
great car
great price
friendly staff
took about five minutes
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4,8
Cons: Rented at Burbank and wanted to change the drop off to LAX because my flight changed but I couldn’t because LAX is a franchise. I had to drop car at Burbank then Uber to LAX. Very inconvenient. Going cheaper doesn’t work out
review from
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4,8
Cons: horrible customer service when I tried to extend rental. Customer service agent hung up on me and was a total jerk. Will avoid payless after this experience
review from
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8,0
Pros: Car was nice
review from
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4,0
Cons: I was charged double insurance. Staff should be more clear about charges and fees. Especially when it comes to insurance.
review from
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9,6
Pros: Very easy and well-organized, no waiting at either end.
Cons: Lower prices are always better!
review from
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2,0
Fuuuu
Cons: Old and dirty cars , price afer drop change up
review from
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7,6
Pros: Very helpful customer service
Cons: Side mirrors were so dirty I had to clean them before driving. Also charger didn’t work so I couldn’t charge phone. Didn’t realize until 50 miles away.
review from
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10,0
great experience!
Pros: rented at Burbank airport which was incredibly easier compared to LAX and almost every other airport i've ever rented a car at... Unfortunately there was no one at the payless desk when i walked up, but fortunately all the other rental desks had no customers and they took care of me! super fast, easy, and ridiculous pricing like i've never seen. Was in disbelie about what a great deal!! I booked the car the SAME day, 2 hours prior to picking it up, and got a nissan Versa for monday-thursday for a hundred bucks all-in!! Very happy customer over here
review from
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8,8
Help!
Cons: The counter to pick up car is fine and the personnel are courteous and friendly. The problem is the location. Do something to minimize the walk, especially for people with walking difficulties.
review from
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2,0
Just look for another place to rent
Pros: I truly can't say anything positive about them.
Cons: I got to the desk and there were 2 customers ahead of me. No big deal. After 35 minutes of waiting, I was starting to get frustrated, especially since one employee simply stood behind the desk but did nothing. When it was finally my turn, they told me the card system was down, so they'd have to write down my card number and cvv code and run it later. Sorry, but that's the key to credit card fraud. It would have been courteous for the them to say to the people waiting in line "hey sorry for the delay our card machine is down." I noped out, went to another agency and had a car in about 10 minutes. Won't ever go back to Payless again.
review from
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10,0
Good
Pros: All went well smoth nice customer service
review from
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8,0
Pros: Car is clean, price is reasonable
review from
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9,6
Pros: Very easy and well-organized, no waiting at either end.
Cons: Lower prices are always better!
review from
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10,0
great experience!
Pros: rented at Burbank airport which was incredibly easier compared to LAX and almost every other airport i've ever rented a car at... Unfortunately there was no one at the payless desk when i walked up, but fortunately all the other rental desks had no customers and they took care of me! super fast, easy, and ridiculous pricing like i've never seen. Was in disbelie about what a great deal!! I booked the car the SAME day, 2 hours prior to picking it up, and got a nissan Versa for monday-thursday for a hundred bucks all-in!! Very happy customer over here
review from
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8,8
Help!
Cons: The counter to pick up car is fine and the personnel are courteous and friendly. The problem is the location. Do something to minimize the walk, especially for people with walking difficulties.
review from
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10,0
Good
Pros: All went well smoth nice customer service
review from
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4,8
Cons: Rented at Burbank and wanted to change the drop off to LAX because my flight changed but I couldn’t because LAX is a franchise. I had to drop car at Burbank then Uber to LAX. Very inconvenient. Going cheaper doesn’t work out
review from
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4,8
Cons: horrible customer service when I tried to extend rental. Customer service agent hung up on me and was a total jerk. Will avoid payless after this experience
review from
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4,0
Cons: I was charged double insurance. Staff should be more clear about charges and fees. Especially when it comes to insurance.
review from
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2,0
Fuuuu
Cons: Old and dirty cars , price afer drop change up
review from
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2,0
Just look for another place to rent
Pros: I truly can't say anything positive about them.
Cons: I got to the desk and there were 2 customers ahead of me. No big deal. After 35 minutes of waiting, I was starting to get frustrated, especially since one employee simply stood behind the desk but did nothing. When it was finally my turn, they told me the card system was down, so they'd have to write down my card number and cvv code and run it later. Sorry, but that's the key to credit card fraud. It would have been courteous for the them to say to the people waiting in line "hey sorry for the delay our card machine is down." I noped out, went to another agency and had a car in about 10 minutes. Won't ever go back to Payless again.
review from
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Where can I find Payless hire cars in Burbank?
2501 North Hollywood Way, Payless car hire
Address
2501 North Hollywood WayPhone
+1 818 565 5576FAQs about hiring a car from Payless in Burbank
How many car hire locations does Payless have in Burbank?
Payless has 1 car hire location in Burbank. Take a look at our Payless hire location map to find the best car hires near you.
Does Payless have a car hire location at the airport: Los Angeles Airport (LAX)?
Yes
Does Payless offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
Yes