Pros: Drove a brand new Hyundai Elantra with only 700+ miles. Vehicle had great gas mileage and made my long distance camping drive a breeze. Given the last minute booking, the price was good and the rental process from start to finish was seamless.
Cons: No complaints here.
Jul 10 2016
Customer service was great!
Pros: Customer service was the greatest! Gigi was super nice! Super friendly! And accommodated me with my trip!
Cons: Nothing! Great service and price!
Jul 11 2016
Pros: Nice clean car
Cons: Long wait at the counter
Jul 11 2016
GREAT FREE UPGRADE
Pros: EASY IN, EASY OUT. FRIENDLY. FREE UPGRADE!!!
Jul 21 2016
Pros: The young man at the Alamo desk at Bob Hope was very kind, gracious and professional.
I have bipolar disorder and was very rude to him. I didn't intend to be mean, but I was and I still feel horrible about the way I acted.
The car we got was a free upgrade. The Nissan was wonderful. And in perfect condition.
Sep 3 2016
Pros: Easy. Quick. Friendly. We were very happy with the entire process.
Sep 6 2016
Pros: Friendly service, and great price for a new vehicle.
Oct 22 2016
Good service, poor car.
Pros: Car was new, clean and pick up and drop off was seamless. No pressure to purchase additional products.
Cons: The car was a brand new Jeep compass, but it felt like a car from the 90's. There was no USB, Bluetooth was impossible to set up (needed some pin number by calling a separate service), etc. For a car built in 2016, this was a disappointment. I think Alamo should reconsider before using cars with the bare minimum in 2016. I would avoid renting an SUV class next time and just go with a full size or standard size.
Oct 28 2016
Pros: Easy breezy. Used automated machine. Valet had the pick-up truck waiting for me.
Cons: I had to catch an uber at a designated lot across the campus of the airport and they charged that uber 3 dollars which was added to my fate for them picking me up
In the designated lot. I will never pick-up and drop off a vehicle from Burbank airport again because of this.
Nov 14 2016
Pros: Customer service was great and friendly. Easy to pick up and drop off.
Cons: Car had some damage I had to discuss before leaving.
Cons: The signs to find the Payless counter is terrible.
Apr 5 2018
Pros: Very helpful customer service
Cons: Side mirrors were so dirty I had to clean them before driving. Also charger didn’t work so I couldn’t charge phone. Didn’t realize until 50 miles away.
Oct 20 2015
Pros: The lady who did all the paper work at the rentalnoffice deserves a BIG PLUS as a person, advisor, gibing information. She was way too friendly, smiling all the time & gave us a lit of confidence. Thanks to her & you. I'm nit sure if her name is Claire
Nov 16 2015
Cons: I rang ahead to check with Payless that they would accept my debit card as opposed to a credit card and they assured me they would. However when I turned up to collect my rental car they said they could not accept my debit card.
I was left to find another company that would and had to pay a much higher rental rate for the convenience.
Nov 17 2015
Easy and inexpensive
Pros: Quick, courteous and inexpensive
Dec 9 2015
No one at the counter - Burbank
Cons: Arrived at the Payless counter around 7:00PM local time and no one was available to help me. Called the local number and the phone rang at the front desk but no one answered. I went to Mid-way rental and got my car.
Jan 4 2016
Upgraded to Ford explorer
Pros: Upgraded to Ford explorer, which worked our great
Jan 6 2016
Pros: Close to my hotels
Cons: From the beginning, employees were relentless to uncharge. My internet price was $140, and I was quoted $158 upon arrival. My credit card was swiped before I saw the paperwork. Upon delivery of car at location different than rental, I had to present ORIGINAL paperwork, or be charged "damage" fees. Very nasty all around. Will not be using this rental company again.....very dissatisfied.!!!
Cons: My reservation was not in the Hertz system. This was after a car accident and they were out of cars that could fit my car seats. What’s to like? The Enterprise counter. That’s what’s to like.
Sep 8 2017
Terrible, booked a car for Lax and was given a car at wrong airport
Cons: I searched a hire car at Lax and got a booking for the wrong airport! Tried to cancel and was told to talk to hertz, when I talked to hertz I was told to talk to the third party! Had to book another car and then had the money taken from my account for this booking even though I tried to cancel! Not impressed!
Apr 5 2018
Rick was fantastic
Pros: Customer service above and beyond with Rick.
Jun 25 2018
Pros: Brand new car. Free upgrading. Quick drop off.
Cons: Car was not ready on time. Had to wait an hout. Finally upgraded since original car was not available.
Jul 2 2016
Great Customer Service and Great Car
Pros: I was received in a friendly and professional way by Hertz Burbank CA. The car was almost new.
Oct 4 2016
Great service and car
Pros: We got a very clean Malibu. All personnel were customer-focused. I was happy with the weekly rate and unlimited miles. A flawless experience all around.
Cons: We like to walk, so we didn't check on any options to get to the rental site, which was connected to Burbank Airport via skywalk. Some people might see the walk as a negative, but we enjoyed it after the flight.
Nov 18 2016
Cons: The long walk from rental car complex to airport terminal. You should push the airport to establish shuttle bus service.
Dec 21 2016
Had to return & exchange my rental
Pros: Your employees handled it very professionally.. Thank you.
Cons: The temperature indication came on several times while driving but the worst part was that the engine was running so rough it almost died several times at intersections. I will never accept a Mitsubishi Mirage again. The Nissan Versa was perfectly fine.
Feb 17 2017
Great value ! Why do you get a van for economy
Pros: Nice car! Free gps and
Cons: Check in was delayed attendant couldn't find his tablet I hope I get a receipt
Pros: We dropped the car at Burbank. Drop-off was at the airport.
Aug 10 2018
Cons: Drop off fee
Oct 14 2015
Great Deal for one-way Rental!
Pros: This was an amazing deal. Although I used a smaller car, it worked perfectly for my Roadtrip from LA to Napa, CA.
Oct 26 2015
Pros: Great price
Cons: The walk from the gate at Burbank to the garage/rental car pick up is obscenely long, a real death march
Dec 8 2015
Pros: We had great service.
Dec 22 2015
Cons: I returned the car with 1/2 tank of gas and would like a refund on that 1/2 tank. They told me to call your customer service, usually they are very good. However when I called the customer service they directed the call back to Burbank, where I could not get a refund. Not very professional.
Jan 21 2016
Pros: I really loved how convenient everything was since I had already booked my reservation online. Great service!
Cons: The only complaint I had was walking to the kiosk inside the airport and then seeing a small sign showing I had to walk to the kiosk outside because it was closed.
Jan 25 2016
Wrong Dollar Rental
Pros: Car was okay.
Had a ride to the airport.
Cons: Did not get the rate I thought I would....paid triple or more . the deal was for Burbank and I thought when it said "off airlport" it was off LAX the place I ended up had just moved there and when I presented my information, it was like ....wrong place....wrong deal sorry about that!!
Feb 22 2016
Pros: Again a lovely, easy going, and helpful staff member to deal with. Too easy! I'll be back!
Pros: We spent a long weekend in San Francisco. With proper configuration we were able to get four adult, three children, two full-size car seat and a booster into the Ford Explorer
Cons: I didn't find the Ford Explorer to be super comfortable, and at highway speeds it made this horrible buzzing noise that came from the windshield area. Which wouldn't have been an issues but we drove over 900 miles and and spent 12+ hours in that car.
Oct 18 2015
Cons: Directed me to a different airport but was not obvious . Charged double rate I thought it would be. Long lines at Budget.
Oct 21 2015
Cons: long walk to airport from drop off location
Oct 21 2015
Good rental... but don't get scammed by the "insur
Pros: The ease of checkout and a quality vehicle.
Cons: The fact that I got scammed through Kayak by a "3rd party" insurance, which I was told by Budget that would not cover any damages should they occur. Leaving me liable for all damages.
Nov 15 2015
Cons: rental car drop off was 1/2 mile walk to terminal!
Dec 4 2015
It got better
Pros: Easy, simple and convenient
Cons: Long walk, but that was not so bad because I had dropped the bags before I returned the car, had I not done that it would have been bad since I had two sets of golf clubs and two good size luggages
Dec 7 2015
Good rental experience
Pros: The ride was good when I got it.
Cons: Long walk to the rental office. Long line to get the car
Dec 30 2015
TOO MANY MILES
Cons: This Vehicle had over 33,000.00 miles which is way too much for a rental vehicle.
Feb 2 2016
All the staff was very approachable and eager to h
Pros: At one point there was some confusion with the computer end of things, but the gentleman still engaged me in conversation to ease the wait.
Cons: Realizing this is a review through kayak, I still thought it funny I could get a better rate online then they could produce in store. I booked my car while standing in line
Feb 15 2016
give a shine
Pros: comfortable SUV, good gas mileage
Cons: car did not smell clean, exterior was water-spotted so spent own money to get cleaned inside/out. Rental lot was much too far to walk w/luggage--shuttle please.
Pros: Hey, you get what you pay for. It was the cheapest of the offers when we booked last minute, so I was just happy to have a car. And the entire staff was WONDERFUL. All very nice and helpful. Yet victims of the corporate monster that seems to run this company.
Cons: Oh where to begin. I was first given a dirty car with a scratched windshield with the window washer fluid warning light on. When this was pointed out, the car was washed, yet the windshield still had this caked on gunk - and the warning light still on. After asking for another car, we were offered a behemoth of an SUV/Jeep box KIA thing - no thanks! Finally, we were given a decent car that STUNK of either marijuana or cigarettes. AND we were told that if we smoked in the car, we'd be fined. We don't smoke. Thankfully the car did what it needed to do and served us well. We also pre-paid for a half-tank of gas and when we returned the car, we were then charged for not refilling (and we hadn't even used the half-tank!), so we had to go back downstairs to get a refund because the half-tank wasn't showing up on the car hikers invoice even though I had it printed on my receipt. Did I mention that everyone that worked there was nice?
Mar 27 2019
Cons: We booked for the wrong airport, our mistake of course. Went to Fox at LAX and the woman could not have been more rude, really made us feel stupid for the mistake then told us there was nothing she could do. We went about 20 feet to the left to PAYLESS and the gentleman there was wonderful.
Apr 11 2019
Pros: The staff at pick up were extremely friendly and courteous. The entire process was quick and easy.
Jun 28 2019
Pros: The staff was nice.
Cons: The car was a piece of junk.
Oct 11 2015
Pros: The vehicle they offered was smaller than what was described on the the web.
Oct 26 2015
Pros: Only thing I could say is that they referred me over to budget rental and was able to keep my same rate
Cons: That they didn't have any cars. They said they overbooked.
Jul 8 2016
Fox is easy
Pros: Simple and easy. That's all there is.
Jul 26 2016
Pros: Price for the week
Car drop off
Cons: Car was not totally clean, as I have experience with other rentals.
At the airport pick up level the Fox representative had most of the paperwork pre- filled out. Including the car pre inspection report. The report was inaccurately filled out and had missed multiple areas of previous damage. The agent did not appear to be happy that I had questioned her report, but did mark the other areas that I pointed out to her. During the week I located the damage report from the person who had rented this car just prior to me. On their damage report the area that I had questioned and wanted noted was marked. I felt that this was an attempt to take advantage of the next person renting this car, if they would have just accepted the damage report as is. I also have noticed that other rentals that I have been contracted with did not have the mileage that this car had. Over 38,000 miles
Aug 21 2016
The people there are rude
Cons: They have dumb rule they chargeif you take your car early
Aug 31 2016
Pros: Nice car and comfortable. Fox employees were okay not sure if they like their job. Maybe dealing with people all the time especially those that aren't happy, can make for a long day.
Cons: It didn't have a GPS so I had to use my phone and it didn't have a CD player.
Pros: Quick and relatively easy pick up with friendly staff.
Cons: Called to make sure there were several Luxury options after booking and was informed there would be. When i got there, only one car to pick from, and I did not fit. Then needed to pay extra for choosing another car 'up' (Mustang). That or choose a smaller car. Not ideal.
Aug 30 2016
Pros: Great customer service from the staff who explained everything clearly and very quickly
Cons: Nothing! Everything was great
Nov 3 2016
The people helping me were great it was very easy
Pros: This was very easy and the car was perfect for what I needed
Cons: Know it can't be changed but the location of Enterprise at Bob Hope airport was very very far from the main doors of the airport. Since this location was sooo far, a shuttle to the airport would have been very nice. I had knee replacement last December and it wad a long difficult walk to get to the import after I dropped off the car. I might consider another option next time because of this. A shuttle would have made the difference
Nov 19 2016
Cons: I requested a pick at LAX and it gave me one at Burbank (45 minutes away). I was forced to make other arrangements when I realized this. It was a disaster and enormous amount of time and $60 worth of taxi fees + whatever I paid for the reservation.
Nov 30 2016
Excellent customer service
Pros: Customer service was on point! Friendly fast and informative. He gave me plenty of options on car selection. I will return.
Cons: Nothing I didn't like. Excellent all around.
Nov 30 2016
so good I kept it longer
Pros: It was close and convenient. And cheap. Solid rig.
Cons: I had to go back to rent for longer. I called and they said go back to the rental location to extend the contract.
Jan 17 2017
Pros: Great fast service!
Feb 20 2017
Change of plans
Pros: Enterprise was nice to us when we had to cut our trip short to go home 1/4 way into our trip for the funeral of my sister. They refunded most of the charge and treated us fairly when we returned the car to Burbank rather than Sacramento.
Cons: The car rental places at Burbank are a long walk from the airport entrances.
Feb 22 2017
Cons: Wasn't disclosed of different location drop off fee until the end
Mar 6 2017
Pros: Car had just been washed.
Greeting was professional as was the drop off.
Both people had upbeat attitudes and a pleasure to work with.
The car was great, even though I wouldn't typically choose this small type of car.
Who thought a 15 passenger van could drive so well
Pros: For a giant van, this thing was incredible. Hauled 10 people and tons of luggage few hours from Burbank to rural town in California for a wedding through winding, inclined roads. Handled great.
Cons: When i refilled fuel tank, the gauge made it look like i was about 1/8 of a tank short - even with topping off. Avis didn't charge me though when I explained how I just filled it up.
Aug 3 2016
Pros: The SUV drove fine.
Cons: After being told my reserved mid-sized car was not available, I was offered the Toyota RAV4 for the same price. After leaving the airport and arriving at my destination, I discovered the dashboard was coated with dust and there was quite a bit of dog or cat hair in the rear of the vehicle. Upon returning it, the agent apologized and indicated he would not charge me for the alleged hourly overage I'd incurred.
Aug 4 2016
Pros: I'm a tourist, they asked me for a credit card! Someone should tell them that no tourist has a credit card
I missed my hotel reservation bcz I didn't take the car
Dec 28 2016
Apr 28 2017
Pros: Very fast drop off, although she checked on everything!
Very nice woman
May 2 2017
Cons: Quoted us $79 for the airport pick up and return. Ended up paying over $200
Jun 16 2017
Pros: Easy, quick and courteous staff as well as a great vehicle!
Cons: Hard to find.
Jul 31 2017
Car wasn't thoroughly checked through
Cons: Few things:
1. Rear view mirror was removed and was placed in the back of the car. I lost 45 mins of my day trip looking for the missing mirror and eventually drove over to the Avis desk to help reinstall it back to the center of the window.
2. There was some weird paste-like substance on the little side compartment on the drivers door. Gross.
Aug 14 2017
Very good experience
Pros: We had a great rental experience for our vacation. Received a brand new Chrysler mini van that was comfortable and roomy. The staff was pleasant and helpful. Price was excellent. Would definitely use Kayak and Avis again.
Pros: Everyone I dealt with was pleasant and helped me rather quickly. Easy to check the car out.
Cons: I was expecting a car, but ended up getting a CX5, which is more van than car. Wasn't too pleased with that, seeing as I paid for a Standard-sized vehicle. My complaint is that I wanted a vehicle with a trunk because I had valuables I wanted to conceal. I didn't want people to see the laptops I was taking around in big Lenovo boxes, and I had no abilities to take them into the hotels with me. The CX5, even with the ample storage space, there was no chance to hide anything, even with different seat configurations, everything was extremely visible. Also, I am a tall person and the seat didn't go back far enough to be comfortable in my hundreds of miles of commuting.
Jan 12 2016
Low price but far away
Pros: The price was the lowest of all the car rental agencies .
Cons: It is a long walk from baggage claim to pick up the car. And there was no drop off area for Thrifty at Burbank. You drop off the car the same place you picked it up.
Jan 21 2016
Cons: When I arrived they had no cars. I had to go pay much more somewhere else. Never again.
Feb 11 2016
Cons: Everything was fine
Feb 14 2016
Pros: The car.
Cons: Overcharged. Misquoted. When I called to ask about why I was charged more & explained that I was quoted $30 less, the representative did absolutely nothing to help or be kind. He was worthless.
Feb 23 2016
Thrifty Ripped me off
Pros: The people were nice and patient and the quoted price was very good
Cons: When I checked out, they had inflated the bill to five times what the contract said and didn't have a good explanation.
May 4 2016
Great except for Lost and Found Process
Pros: Quick process and great customer service (Logan was great). Lost and found was quick to respond.
Cons: This was my mistake but it would have been nice if the attendant looked through the car more thoroughly with me as I left an item in the car. With that said, I had to go through 3 transfers to get an update on my lost item (which turned out to be a robot) via phone call. There should definitely be a more direct number to the Burbank, CA (Bob Hope Airport) location.
Jul 11 2016
Pros: It was easy to get to the car rental facility, and then just a short walk to the terminal.
Dec 31 2016
Bad service with wrong car
Pros: Return process was easy
Cons: Reserved an immediate size car, but was given a compact car, yet charged for a midsize car! Apparently they ran out of cars and gave me first available. Did not inform me of this until I complained when I returned the car. Compact car was not fit for highway driving with no power. When picking up car, the guy helping was rude! Overall bad experience.