Book Hertz hire cars in Burbank

Reviews for Hertz in Burbank

Recent reviews

Traveller rating

Wonderful

4

Very Good

2

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

16

2.0

We rented an electric car, we arrived and we were told that they do not have a car at all. We waited for 5 hours and was finally offered an F150 which is completely opposite of an electric vehicle in terms of gas consumption. They told us that they do not have anything in their lot and if we don’t take it, we won’t have any car. Bad bad planning on their end. Look at their reviews. Pretty much the same issue from their customers.Reviewed Nov 12 2023

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2.0

Reservation was not honoredReviewed Dec 31 2021

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2.0

Reserved a car for my daughter, traveling home from university, during the busy holiday season. The final leg of her trip required a four hour drive home from the airport. When the flight arrived and a rental confirmation email in hand, she was told they had no cars available with a shrug and a "good luck with that" response. Luckily Budget Rentals saved the day. I'm super disappointed with Hertz.Reviewed Dec 30 2021

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2.0

It was auwful! They keep us waiting for more than 3 hours. The lady in the counter was not helpful at all!!! A very bad experience in the pick up. The drop off was great.Reviewed Dec 20 2021

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2.0

The only thing that was good is the price I found on the rental through HERTZ, though I had to end my trip early from the rental car breaking down. I was being offered uber/ lift rides and another rental but I was done and just wanted to go home. It would take the representative awhile getting that together he stated so they got a tow truck and I just opted to have a family member pick me up which sounded the fastest option. After that I kept calling HERTZ and each representative would tell me that my rental was not reported as turned in early, etc or where it was left from the towing vehicle. Was almost fed up, not choosing HERTZ again. Still waiting on my refund and have to call the fourth time about the rental.Reviewed Dec 12 2021

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2.0

I scheduled a pickup with this business at 6pm. They were not open at the time of my appointment. I called the first thing the next day and they said my car had been rented. I called their corporate. Customer service line. I asked to speak with a supervisor. The representative said the supervisor would call me back the next day. They never did call back.Reviewed Nov 16 2021

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10.0

Pick up Agent shamed me for not calling to say I was late and my rental was taken I had no control of airlines delaysReviewed Nov 10 2021

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4.0

Pros:Staff was fine and drop-off was easy, butCons:The size car I reserved was not available, and staff was burdened with very antiquated technologyReviewed May 24 2021

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4.0

Pros:The staff was very helpful and made the pickup and drop-off process easyCons:My rental was for a one-way, cross-country trip. While I was on the highway, one of the tires blew due to being incredibly worn and completely bald. One of the other tires was also completely bald, and I'm very luck it didn't blow as well. Hertz knew how far I was driving, but regardless, they should never have rented that car until the tires were checked and replaced.Reviewed Apr 27 2021

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10.0

Pros:Friendly staffCons:Hertz location was closed at designated drop off timeReviewed Dec 27 2020

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10.0

Pros:Drop off was east and staff was kind.Reviewed Dec 20 2020

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10.0

Pros:Easy Pick up,Reviewed Sep 13 2020

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• What is the most popular car hire from Hertz in Burbank?

  Supplier choice (Class Special Convertible or similar) is the most frequently booked car hire type from Hertz in Burbank.

• How many car hire locations does Hertz have in Burbank?

  Hertz has 3 hire locations in Burbank. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes