Guest reviews
Overall rating
7,6
Good
Based on 16 reviews
Cleanliness
7,7
Comfort
7,5
Pick-up/Drop-off
7,7
Value for money
7,6
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Pros
"staff was friendly and helpful."
(in 288 reviews)
"pickup and drop-off were very easy."
(in 235 reviews)
"Customer service was excellent in helping"
(in 62 reviews)
Cons
"No cars available despite confirmation."
(in 42 reviews)
"It was a bad experience"
(in 36 reviews)
"I didn’t even get the car!"
(in 248 reviews)
Recent reviews
Traveller rating
2
2
0
1
2
Find reviews that mention:
customer service
credit card
car was clean
car available
quick and easy
great car
great experience
easy drop
staff was helpful
mandatory insurance
great service
great price
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9,6
Pros: Pick up was agent was very nice, and drop off was the easiest!
Cons: The car could have been cleaned better, inside there were certainly some areas that were missed.
review from
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10,0
Pros: Helpful staff as always with National. Very quick, easy and efficient pickup and drop off. Clean vehicle as described in great condition. I never worry when I rent from national.
review from
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7,2
4wd unavailable
Pros: Everything was quick and nice customer service but unhelpful that they only had 4vehicles to choose from.
Cons: My husband called an hour before pickup to make sure they had 4wd or allwheel. Instead of just checking to verify, they said oh there is a 95% Chance there will be a one. Well I arrived with 4 vehicles to choose from. None 4wd or awd. Very frustrating since I had to drive to Denver in a snow storm. would have went with another company had i known. It’s Utah, please have 4wd vehicles.
review from
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7,6
Pros: Quality of the car
Cons: Cost of LWD, the final price was not listed during online booking but late at the desk
review from
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2,0
Charged Twice
Pros: Great Car
Cons: I was charged twice for my rental car and was not offered any help. I showed the woman helping me when i was picking up the car that I had been charged twice, yet she assured me that one of the charges would disappear. The charge never dropped and it took away all of the money I had for my weekend. I called back the next day to ask if they can help, and they said it was up to me to fix it and I had to call my bank to figure it out.
review from
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2,0
Cons: The person who I dropped off the truck with said my problem was with idaho falls and blew me off.
review from
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4,0
Not good for SLC
Pros: I normally rent with National and use the choose your car in he emerald isle
Cons: No choice of vehicule and lenghty lines to go through
review from
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Where can I find National hire cars in Salt Lake City?
FAQs about hiring a car from National in Salt Lake City
How many car hire locations does National have in Salt Lake City?
Does National have a car hire location at the airport: Salt Lake City airport (SLC)?
Does National offer shuttle or airport pick-up services from Salt Lake City airport (SLC)?
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