I had a blowout on the freeway shortly after picking up the vehicle. Realized then they had rented me a car with no spare tire and I had to get towed at 10:30 at night. The next day they sent a tow truck to pick up the vehicle, but made me get my own ride to the airport to pick up a new rental. They did offer to pay for an Uber, but it was incredibly inconvenient. I had originally been told they would deliver me a new rental, but then they said they didn’t have the staff to do that. It literally took half a day to get all the arrangements in place and pick up the new car. After all that inconvenience, they only refunded me $120 from a two week rental. I will never, never, never, rent from Payless again.Reviewed Jun 23 2021
review from
2.0
Cons:My flight was delayed until 2.5 hrs after the rental office closed. I called and tried to change the pick up time until the next morning. They told me that was fine but to price would have to go up by almost double. When I asked why using the same car for less time would cost twice as much, he stated he could only do what the computer allowed. I asked to talk to the supervisor and he said sure and then it hung up. I found a different car rental for less money and a nicer car.Reviewed May 29 2021
review from
8.0
Pros:YesCons:More staff at check-in counter.Reviewed May 16 2021
review from
10.0
Pros:The check in and check out process was fast and efficient. The car was a good value.Cons:The ad said "Jeep or similar." I got a Mazda, but it was easy to drive.Reviewed May 5 2021
review from
10.0
Cons:car not clean - exteriorReviewed Apr 17 2021
review from
10.0
Cons:surprised that no one went with me to check out the car before driving off.Reviewed Apr 15 2021
review from
8.0
Pros:Drop off was good until I received my emailed receiptCons:When I received my email receipt, I saw that they had charged me for a full tank of gas, even though I had filled up just before I dropped off the vehicle. Not coolReviewed Mar 30 2021
review from
2.0
Cons:There was an hour-long line to pick up the car, so we walked out a d took an Uber instead.Reviewed Mar 23 2021
review from
10.0
Pros:Everything was smooth, quick and efficient.Reviewed Feb 24 2021
review from
10.0
Pros:Courteous. No line.Cons:NAReviewed Feb 14 2021
review from
6.0
Pros:Staff was friendly.Cons:They did not have any 4 wheel drive options. I reserved the standard-sized SUV for a 4 day ski trip in Salt Lake, and was given a 2 wheel drive SUV. They stated it was "first come first serve" and I could try to come back the next morning. Why even offer a 2 wheel drive SUV in a ski town that is known for closing the two main access roads to non-4 wheel drive vehicles. My final bill was also $40 greater then the agreed amount, despite returning with a full tank.Reviewed Feb 4 2021
review from
2.0
Pros:The car was new but smelled of burning oilCons:Pick up was the worst experience I've ever had renting a car. The two associates working had no regard for the customers waiting over an hour to pick up their reservations. At times both associates were just helping one customer, the associate stood and watched for 15 minutes the other using the computer. I will never use Payless again at SLCReviewed Feb 1 2021