Cons: I was upcharged and had to wait in line. I just wouldn't use them again.
Cons: they overcharged me
Pros: Absolutely nothing
Cons: Literally everything
Pros: Price was lower than competitors.
Cons: The salesperson at Fox was just flat out dishonest in trying to upsell me once I arrived at the counter. Tried using fear tactics to convince me to rent more of a vehicle than I needed and then tried adding additional costs without highlighting them.
Pros: The employee who helped get me the car was helpful.
Cons: The bus driver from the airport was not great. He drove away when I got to the bus, I had to wait in cold temperatures for 15 minutes for him to get back. When I arrived to the check in counter, there was no one to be found. Once someone could help, they told me there was only 1 car left and it was smaller than what was booked.
Pros: Upgraded car, cheap proce
Cons: Didn’t know property was offsite and line for cars was 2 hours.
Cons: Standard SUV was not 4 wheel drive and required an upcharge which doubled the cost of the rental. There was no other option to select online and it seems like this is somewhat intentional as multiple
Other parties had to “upgrade” as well. First SUV we got into was not clean. “Upgraded” suv was not clean, had 1/2 tank or has and no washer fluid. For the final cost, next time I will be renting at the airport.
Cons: The vehicle described was different and smaller than vehicle rented. Everything was an effort to up-charge. The vehicle was poorly cleaned and the wait time was long. Turned in the vehicle early rather than deal with delays prior to the return flight.
Cons: Would have been nice if the car rental shuttle would have dropped me off at the airline check in location instead of the on site car rental location after returning the car.
Cons: One of the absolute worst experiences I’ve ever had renting a car. The car was filthy and I really mean filthy, it took over an hour for a shuttle each way, check engine light went on the second day we had it, banged up and dented car, no washer fluid at all(the sensor went off the whole week we had it for the check engine light and washer fluid). They were “out of” the all wheel drive car we rented so they down graded us to an RWD for the snow and mountain drives we had all week. They were “nice enough” to offer an upgraded AWD for $100 a day, we denied the upgrade because that is what we should’ve received in the first place. Just an absolutely terrible experience. I personally think that these third party sites should not even offer them as an option, it looks bad on them for supporting such terrible service/experiences. I’m just happy my brakes worked unlike the guy who was picking up his vehicle before me, the car was Smoking up and the brakes were incredibly rusted. As I was returning my piece of junk rental, I witnessed an employee back a car up into the brick building and literally get out and give the car to a customer. I was absolutely disgusted.
Pros: Relatively quick & easy pickup once you are at Fox, very easy exchange when the vehicle we rented was having problems, fast & easy drop-off.
Cons: Shuttle after you return the car should drop you at departures at the airport. The drop-off location now results in a lot of walking with your luggage. Info regarding vehicle you are renting should be more clear-I specifically needed a 4WD or AWD vehicle to drive in the mountains and turns out the SUV I originally rented didn’t have that, which wasn’t in the description.
Pros: Drop off was easy
Cons: Did not get car...or similar as ordered
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