Book E-Z Rent-A-Car hire cars in Salt Lake City

Reviews for E-Z Rent-A-Car in Salt Lake City

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car was cleanlong line

get the carlong wait

car availablenever rent

rented a carper day

poor customereven though

customer service

5.6

Pretty poor pickup/customer servicePros:The car was clean/in good condition. The price was reasonable.Cons:The woman at the front desk was exceptionally rude and unprofessional. On her cell phone throughout the conversation. She made me get out of line after waiting about 45 minutes to be helped, because the fraud detection fired on my card and it declined. I was on the phone with chase and had it remedied in less that 5 minutes, but had to wait an additional 15-20 minutes to get back in line and be helped. My boyfriend offered to put the hold on his card, but they refused and said I would have to ad him as an authorized driver and pay more if we did that. All and all I’d say find a different place. I wouldn’t use them again, even though the car was fine. I was seeing red leaving here.Reviewed Oct 30 2018

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4.0

Slowest Check In And crapy carsPros:The only good thing was the price but all they really have are Kias and Hyundais...Gross.Cons:The agent that checked me in said all of 5 words to me. Didn't ask me or tell me what kind of car I was getting. Then after checking in you have to go outside to get your keys. Waited another half an hour because the one person running the booth disappeared after giving me the keys and telling me to inspect the car. ALSO, The car rental is 10 minutes away from the airport, which I assumed all of them were, WRONG. I had to drop my car off in the morning and take Uber to the airport before the shuttle wasn't running yet.Reviewed Mar 17 2018

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2.0

Not a 24 hour locationPros:NothingCons:E-Z Rent A Car is not a 24 hour location and there is no disclaimer regarding the hours of operation on the third party website. The location is also off site and the waiting area is out side. My pick up time for the car was 11:00pm. After walking through the airport, picking up my luggage and finding the outside pick up location, we were at the shuttle stop at 11:45pm. My family waited outside in 20 degree weather for 15 mins and no shuttle. I called the location and I receive a automated response stating the office was closed. I checked E-Z Rent a Car website and the operation hours are from 7am -12 midnight. The operation hours were never displayed on the third party website. If the location does close at 12 midnight, they should at least run shuttles until midnight or have a disclaimer stating the last shuttle run until a certain time and do not rent cars after the last shuttle. I had to make a last minute car rental for an on-site location (Alamo, 24 hr location) and paid $120 more. As of 7 days later, I paid for two car rentals and awaiting if I will be receiving a refund for the E-Z rentalReviewed Dec 26 2017

review from

5.6

Pros:The associate was very helpful in explaining everything.Cons:This was my first time renting a car and it was a mixed experience. The car wasn't very clean when I received it. When I made the reservation with a drop off of 4:30 AM, I wasn't told they would be closed and that I'd just have to leave it outside the gate. Also, I wasn't told about the $200 deposit they take at the counter.Reviewed Sep 9 2018

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2.0

Terrible customer seeviceCons:I wanted to change the pick up time to a later time due t my flights. I was actually gOing to have the car for 12 less hours and still return it at the same scheduled time...they wanted to charge me more. Their customer service barley spoke English. Never again.Reviewed Jul 22 2018

review from

10.0

Good experience and good value compared to competitors.Pros:Our registration indicated that we would get a Chrysler minivan or similar. We actually received a very nice Toyota Sienna minivan instead which I considered better than the Chrysler. I would certainly rent from E-Z Rent-A-Car again.Cons:No problems at all.Reviewed Aug 10 2018

review from

7.2

need more shuttlesPros:car was fine and the best price i foundCons:waited a very long time at the airport. shuttle driver was stressed because he had to load 2 people w/ wheel chairs and there were over 10 waiting.Reviewed Mar 21 2017

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2.0

Gave my car awayCons:First I waited 20 minutes for the shuttle to pick me up at the airport, then after getting to the EZ Car Rental they tell me I'm too late and they gave my car to someone else and they don't have a single car to rent to me and my two kids (which are 5 and 1 1/2 years old). Then lady at the counter then says "Uber is right out the door" not even offering to take me to another car rental place. i will never rent (or attempt) to rent from this place again.Reviewed May 12 2017

review from

6.4

Pros:The customer service agents were nice and it was a quick pickup/dropoff process.Cons:The class of car I reserved wasn't available and didn't think I was offered a comparable car as a replacement for the same price.Reviewed Jul 30 2018

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2.0

Horrible ExperiencePros:Service was horribleCons:I didn't like that this company had canceled my reservations without any warnings or notification. My plane was late .Reviewed May 31 2017

review from

10.0

Pros:Excellent reception/rental clerk. Very informative and happy. Car was great, Check out was very efficient and professional. Thank you!Reviewed Mar 7 2017

review from

10.0

Quick and affordable!Pros:My experience with EZ Rent-A-Car was quick and efficient. The price was awesome and I have no complaints!Reviewed Dec 10 2017

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• What is the most popular car hire from E-Z Rent-A-Car in Salt Lake City?

  Intermediate (Ford Escape or similar) is the most frequently booked car hire type from E-Z Rent-A-Car in Salt Lake City.

• How many car hire locations does E-Z Rent-A-Car have in Salt Lake City?

  E-Z Rent-A-Car has 1 car hire location in Salt Lake City. Take a look at our E-Z Rent-A-Car hire location map to find the best car hires near you.

• Does E-Z Rent-A-Car have a car hire location at the airport: Salt Lake City airport (SLC)?

  Yes

• Does E-Z Rent-A-Car offer shuttle or airport pick-up services from Salt Lake City airport (SLC)?

  Yes