Pros: Staff at pickup was very nice and helpful. Car worked great.
Cons: Drop off was easy but a little confusing for first time renter.
Cons: The car should have had some maintenance before we took it out on the road. It made driving a little hard
Cons: No suggestions
Pros: Minimally driven vehicles and easy to get started with a rental.
Cons: Weather-dependent options
Cons: The car was booked at a location outside of where was requested (the airport) and reservation could not be changed or canceled and I could not contact anyone for help.
Pros: The car value was great. Rental was clean and reliable.
Cons: The line to pickup was ridiculous! Only had 2 employees working the front desk and had long lines for pick up. Took me an hour till I was seen and able to get my rental. Also dropping off was terrible! Had a flight at 5:30am came to the airport for drop off and the drop off for hertz was closed. Waited till 4:30 and eventually had to just park it at the only open rental parking which was budget. Barely made my flight. Had me and my family and kids running to not miss our flight. Not acceptable!
Pros: Was closed New Year’s Day so we did drop box. Didn’t get a confirmation of final charges so concerned we may have had to pay more because closed. Rented it until 1/1/21 though
Cons: Car had a check engine light on. Didn’t receive a receipt-had to call.
Pros: Friendly staff
Cons: Didn’t get the car I rented and the one I received was not cleaned from the prior renter. The car smelled like cattle and a farm.
Pros: The rental place was closed when my plane landed and there were no other cars to rent. It was a terrible situation.
Cons: It doesn’t matter because I will not rent from Hertz again. I had to call multiple times and got multiple different answers about how to get a refund. It took over a week to get a refund to my credit card.
Pros: Could not rent the car...terrible experience
Cons: There was no car for me. Instead of providing a bit of customer service, they allowed me to take a lyft to the location and tell me they have been out of cars for a week. Very poor service and planning. AND, no mention of refunding my lyft money to the rental facility and out of there.
Hertz has 3 car hire locations in Salt Lake City. Take a look at our Hertz hire location map to find the best car hires near you.