Pros: Very friendly staff.
Cons: Van itself was noisy to drive.
Cons: Customer service
Pros: The staff was amazing, I wish I got His name but he was super helpful, very efficient and super friendly.
Cons: I think the cost could be more up front, I wasnt aware of the deposit. I know It was probably somewhere in the agreement, but other than that it was great.
Pros: suv was clean, non smoking
Cons: I wasn't told until day before pickup that no airport shuttle was provided (albeit understandable with changing covid regs). I reserved an intermediate suv and was given a full size which handled a little less well.
Pros: I ended up canceling the reservation the day I was to pick up the car and ended up using another company. The number given in the confirmation email to call once you land for shuttle service to pick up the car was no longer in service so I googled for a different number. That brought you to an automatic messaging instructing you to call the same number to arrange airport pick up. After about an hour of waiting unsure of whether or not any shuttle was coming I received a text saying someone would be by in about another hour to pick us up. By that point i had already canceled the reservation and booked with Avis and picked the car up at the airport, no shuttle necessary.
Cons: The van was not a newer van it had 73k miles and the tires were scalloped so at highway speeds we were in a cement shaker. We called about 45 mins out for a trade and they declined to meet us. Anytime we called for pickup it required multiple attempts to reach someone and even though we gave an hour notice when we were returning the attendant was not at the office and we waited 10 mins for him because he did not receive the Multiple calls of our arrival
It was useable van but a mediocre experience on all fronts but it was cheaper by $100 I would get a nicer van and pay the $100 more
Pros: Excellent service
Pros: The staff tried to be semi courteous
Cons: I made a reservation and couldnt pick up the car because they closed at 6pm. Not much more to say. I was stranded
Pros: Staff was great and pick up drop off smooth
Cons: Van had worn tires, no snow tires we got stuck 3 times and was huge hassle. tires had no tread and is dangerous to drive in any condition especially snow
Pros: Car was okay, a little dirt on floors.
Cons: We weren't notified that we needed to call to be picked up at the airport. Leaving, we had a 10:00 flight and they don't open until 8:00. No one showed up until somewhere around 8:15 as we were being picked up by the Uber driver we were force to call.
Pros: Good price, staff was easy to work with
Cons: Rental counter is located inside a Ramada inn which is being renovated. Look past that and everything's just fine.
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