Guest reviews
Overall rating
8,9
Excellent
Based on 21 reviews
Cleanliness
9,2
Comfort
9,0
Pick-up/Drop-off
8,8
Value for money
8,4
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Pros
"staff was friendly and helpful."
(in 288 reviews)
"pickup and drop-off were very easy."
(in 235 reviews)
"Customer service was excellent in helping"
(in 62 reviews)
Cons
"No cars available despite confirmation."
(in 42 reviews)
"It was a bad experience"
(in 36 reviews)
"I didn’t even get the car!"
(in 248 reviews)
Recent reviews
Traveller rating
5
0
0
1
0
Find reviews that mention:
customer service
credit card
car was clean
car available
quick and easy
great car
great experience
easy drop
staff was helpful
mandatory insurance
great service
great price
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9,6
Pros: Friendly staff, super easy pickup, even super easier drop off.
Cons: provide a chauffeur?
review from
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9,6
Pros: Very quick and easy process
review from
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10,0
Pros: The agent was especially helpful!
review from
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10,0
Pros: First time using this as opposed to going directly through rental car companies. Very easy very affordable and will use again.
review from
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10,0
Free upgrade to an SUV - sweet!
Pros: New SUV - really needed it to haul around the cousins around town
review from
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4,0
Worst customer service experience I've ever had
Pros: The car was clean and ran nicely. Jessica (and I believe Angela) were very sweet, friendly, helpful and extremely accommodating- excellent on their part! Other than that, the entire process was horrible (including and especially our referal to enterprise and their ridiculously uninformed,smug, and either ignorant or deceitful employees and managers).
Cons: Not enough room to even begin. I will go out of my way to never rent from national or enterprise again. While the car was clean, it was the same spaciousness (if not LESS spacious) than a standard car).
review from
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FAQs about hiring a car from National in Charlottesville
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Does National have a car hire location at the airport: Albemarle airport (CHO)?
Does National offer shuttle or airport pick-up services from Albemarle airport (CHO)?
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