Pros: The individual at the Hertz rental in Cville was exceptional. Great energy, very helpful, and overall pleasant experience.
Cons: I said that our experience was fair overall because we were given information that was not accurate by the 1-800 Hertz number. We rented a car since we would be traveling to a location that required an AWD or 4WD car. I called the local Hertz office and it transferred me to the 1-800 number. When I talked to that office and explained that we needed a 4WD car the person I talked to said that if we rented any SUV that it was a 4WD car. When I went to my local office to pick up the car they told me that I had been given inaccurate information and that they did not have a 4WD car for us. The local office was apologetic about the situation.
Pros: Easy pick up and return
Cons: Return location needed more parking.
Pros: Nice staff. Nice car.
Cons: Pick up and drop off needs to be updated
Pros: Customer service for Pick up and drop off great! Professional and friendly
Cons: Notice of grace period would be helpful
Cons: They didn’t have any cars in the category I requested so they “upgraded” me to a midsize suv that was less efficient for my trip.
Cons: The pick up representative was terrible and messed up my reservation
Travel with kids
Pros: I rented a Minivan from Hertz through Kayak. The minivan had all the bells and whistles, to include touch screens for the kids and a full length sun roof. My wife and I enjoyed the heated and cooled seats, perfect for our lower backs on a long drive. The comfort of the van made traveling easy with kids.
Cons: Poor customer service
Upset and Dissappointed
Cons: I specifically rented a car large enough for 5 people and 3 suitcases. I was given a Yaris, a car that barely seats 4 people and only 2 small bags. When I complained to Herrz they refused to take any responsibility and stated that it was Kayaks fault. I am not happy.
Totally Rude Agent & Unclear Policy on Debit Card Acceptance
Pros: Nothing at all. The agent was by far the most unfriendly customer service person I've ever dealt with. In his defense I must say he appeared to be the only employee working that day.
Cons: Went to pick up my reserved car ahead of schedule. The agent was on the phone when we arrived and someone was there waiting ahead of me. After he finished working with her, I went to get my car. I attempted to pay with a debit card. I had $200 + the cost of the rental on the card because the Hertz website said I needed it. An hour before I needed to be on the road I was rejected from renting a car. The agent printed out a piece of paper, said "we can't rent to you and I'm supposed to give you this" and sent me on my way to run around town looking for rental cars at 2 more places that were either out of cars or had very expensive options. I almost lost a very important client because of this bs. I will NEVER rent from Hertz or book a car through Kayak again. Very disappointed in the lack of explanation of the policies from both Hertz and Kayak
Pros: You can walk to the counter from where you drop off the car. So that’s convenient
Cons: Took way too long to drop off...
Hertz has 2 car hire locations in Charlottesville. Take a look at our Hertz hire location map to find the best car hires near you.