Reviews for Budget in Charlottesville
Overall rating
7,7
Good
Based on 68 reviews
Cleanliness
7,9
Comfort
7,9
Pick-up/Drop-off
7,4
Value for money
7,5
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveller rating
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10
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Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10,0
Pros: Friendly staff. Free upgrade to a fun to drive car as they had no other vehicle!
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2,0
Cons: Rented three different cars from Budget over Christmas holiday - all three had major mechanical issues. The battery on the first one died, leaving me stranded.
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7,2
Pros: Car interior was clean.
Cons: Exterior of car showed minor damage that was not mentioned during pick-up, requiring a return trip to the desk to document. Front right tire was 7 psi low, causing warning light on dashboard to illuminate.
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4,4
Pros: The staff was friendly!
Cons: The car conditions
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9,2
Pros: Staff was very helpful in difficult circumstances given the power was off at the airport due to a major storm. They still processed my rental and got me on the road quickly.
Cons: The price. Maybe a fare for renting by the week.
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2,8
Pros: The car reeked of smoke - smell got in my hair and on all of my stuff. I want a refund.
Cons: Car hadn't been properly cleaned. The smoke smell was awful.
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10,0
Pros: The auto was close at the airport, clean, and ready to go.
Cons: N/A
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7,6
Pros: Pick up was easy, fast and staff was friendly.
Cons: Drop off at the Asheville airport was confusing. The signs to lead you to the rental drop off are confusing. When I found the drop off there was no staff and no return box for the keys and paperwork. I had to walk to the terminal and find the Budget counter to drop off keys and paperwork.
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10,0
Pros: Staff was helpful and drop-off was quick.
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8,0
Pros: The staff was good. Drop off was easy.
Cons: Finding drop off location is not easy if you're not from the local area. Also not sure an 'upgrade' from a compact to a pick up truck is actually an upgrade
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10,0
Cons: Nothing. Pickup and drop off were seamless. Personnel was friendly and efficient.
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10,0
Pros: Super easy - was even able to modify my pick up/drop off time online! :)
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Does Budget have a car hire location at the airport: Albemarle airport (CHO)?
Does Budget offer shuttle or airport pick-up services from Albemarle airport (CHO)?
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