Guest reviews
Overall rating
7,4
Good
Based on 4 226 reviews
Cleanliness
8,0
Comfort
8,0
Pick-up/Drop-off
7,5
Value for money
7,8
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
11
9
0
2
3
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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7,6
Pros: Pick up was easy, fast and staff was friendly.
Cons: Drop off at the Asheville airport was confusing. The signs to lead you to the rental drop off are confusing. When I found the drop off there was no staff and no return box for the keys and paperwork. I had to walk to the terminal and find the Budget counter to drop off keys and paperwork.
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10,0
Pros: Staff was helpful and drop-off was quick.
review from
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8,0
Pros: The staff was good. Drop off was easy.
Cons: Finding drop off location is not easy if you're not from the local area. Also not sure an 'upgrade' from a compact to a pick up truck is actually an upgrade
review from
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10,0
Cons: Nothing. Pickup and drop off were seamless. Personnel was friendly and efficient.
review from
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10,0
Pros: Super easy - was even able to modify my pick up/drop off time online! :)
review from
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3,6
Cons: Desk agent was painfully unhelpful. I was the only person at the counter and waited 45 minutes for a car.
review from
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8,0
Sufficient
Pros: Nice car. Polite, professional agent at pick-up.
Cons: Lack of clarity about returning car after hours and when "after hours" started. Agent stayed on lengthy phone call rather than offering to accept keys and let me go.
review from
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7,2
Cons: Everything was fine but for the fact that the car smelled like smoke with a deodorizer trying to cover it up. The car was not clean. I tried to call Budget to notify them so I would not be billed for the problem as it pre-existed my rental, but I had to go through multiple call directories and it eventually dropped me.
review from
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2,0
Cons: They did not have the intermediate car I paid for. They did not reduce my rate for a smaller car. The car had not been cleaned and had mud in it. Worst car rental I have ever had. Not Kayak's responsibility. Just Budget's poor performance.
review from
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10,0
Ease of return
Pros: Not too many questions asked. Car returned, and we were on our way. Very convenient walking distance from Airport.
Cons: Nothing that we can think of.
review from
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8,4
Pros: Not being pressured to get a bunch of extras
Cons: Employee was late to the pick up desk, when not opening until 8 am was already later than I would have liked (I had to drive to Boston that day)
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8,8
Budget Rental UVA Move In
Pros: Toyota Siena was very roomy, easy to adjust, and loved the backup screen feature in super crowded college move-in environment
Cons: Not really Budget's fault, but the drop off at Charlottesville Airport is geared for folks flying in and out of area, so had no place to park car, and returning keys to Airport terminal was not clearly marked
review from
Where can I find Budget hire cars in Charlottesville?
100 Bowen Loop Suite 102, Budget car hire
Address
100 Bowen Loop Suite 102Hours
| Monday | 08:00 - 23:59 |
| Tuesday | 08:00 - 23:59 |
| Wednesday | 08:00 - 23:59 |
| Thursday | 08:00 - 23:59 |
| Friday | 08:00 - 23:59 |
| Saturday | 08:00 - 23:59 |
| Sunday | 08:00 - 23:59 |