Guest reviews
Overall rating
7,4
Good
Based on 4 220 reviews
Cleanliness
7,9
Comfort
8,0
Pickup/dropoff
7,5
Value for money
7,7
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
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8,0
Pros: The staff was good. Drop off was easy.
Cons: Finding drop off location is not easy if you're not from the local area. Also not sure an 'upgrade' from a compact to a pick up truck is actually an upgrade
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10,0
Cons: Nothing. Pickup and drop off were seamless. Personnel was friendly and efficient.
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10,0
Pros: Super easy - was even able to modify my pick up/drop off time online! :)
review from
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3,6
Cons: Desk agent was painfully unhelpful. I was the only person at the counter and waited 45 minutes for a car.
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8,0
Sufficient
Pros: Nice car. Polite, professional agent at pick-up.
Cons: Lack of clarity about returning car after hours and when "after hours" started. Agent stayed on lengthy phone call rather than offering to accept keys and let me go.
review from
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7,2
Cons: Everything was fine but for the fact that the car smelled like smoke with a deodorizer trying to cover it up. The car was not clean. I tried to call Budget to notify them so I would not be billed for the problem as it pre-existed my rental, but I had to go through multiple call directories and it eventually dropped me.
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2,0
Cons: They did not have the intermediate car I paid for. They did not reduce my rate for a smaller car. The car had not been cleaned and had mud in it. Worst car rental I have ever had. Not Kayak's responsibility. Just Budget's poor performance.
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10,0
Ease of return
Pros: Not too many questions asked. Car returned, and we were on our way. Very convenient walking distance from Airport.
Cons: Nothing that we can think of.
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8,4
Pros: Not being pressured to get a bunch of extras
Cons: Employee was late to the pick up desk, when not opening until 8 am was already later than I would have liked (I had to drive to Boston that day)
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8,8
Budget Rental UVA Move In
Pros: Toyota Siena was very roomy, easy to adjust, and loved the backup screen feature in super crowded college move-in environment
Cons: Not really Budget's fault, but the drop off at Charlottesville Airport is geared for folks flying in and out of area, so had no place to park car, and returning keys to Airport terminal was not clearly marked
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10,0
Pros: The nice attitude of the sakes person
Cons: The car agd service at Dulles
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7,2
Good In-Transit, Poor in Pick-Up
Pros: Car was clean Great Gas Mileage Plenty of Space for a small car USB Charger
Cons: Reservation started at 8 am. Got there at 8:04 am. They didn't have the care ready till 8:30 am - which caused me to be 20+ minute late to the event I got the car for.
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10,0
Cons: Nothing. Pickup and drop off were seamless. Personnel was friendly and efficient.
review from
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10,0
Pros: Super easy - was even able to modify my pick up/drop off time online! :)
review from
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10,0
Ease of return
Pros: Not too many questions asked. Car returned, and we were on our way. Very convenient walking distance from Airport.
Cons: Nothing that we can think of.
review from
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8,8
Budget Rental UVA Move In
Pros: Toyota Siena was very roomy, easy to adjust, and loved the backup screen feature in super crowded college move-in environment
Cons: Not really Budget's fault, but the drop off at Charlottesville Airport is geared for folks flying in and out of area, so had no place to park car, and returning keys to Airport terminal was not clearly marked
review from
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10,0
Pros: The nice attitude of the sakes person
Cons: The car agd service at Dulles
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8,0
Pros: The staff was good. Drop off was easy.
Cons: Finding drop off location is not easy if you're not from the local area. Also not sure an 'upgrade' from a compact to a pick up truck is actually an upgrade
review from
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8,0
Sufficient
Pros: Nice car. Polite, professional agent at pick-up.
Cons: Lack of clarity about returning car after hours and when "after hours" started. Agent stayed on lengthy phone call rather than offering to accept keys and let me go.
review from
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7,2
Cons: Everything was fine but for the fact that the car smelled like smoke with a deodorizer trying to cover it up. The car was not clean. I tried to call Budget to notify them so I would not be billed for the problem as it pre-existed my rental, but I had to go through multiple call directories and it eventually dropped me.
review from
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8,4
Pros: Not being pressured to get a bunch of extras
Cons: Employee was late to the pick up desk, when not opening until 8 am was already later than I would have liked (I had to drive to Boston that day)
review from
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7,2
Good In-Transit, Poor in Pick-Up
Pros: Car was clean Great Gas Mileage Plenty of Space for a small car USB Charger
Cons: Reservation started at 8 am. Got there at 8:04 am. They didn't have the care ready till 8:30 am - which caused me to be 20+ minute late to the event I got the car for.
review from
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3,6
Cons: Desk agent was painfully unhelpful. I was the only person at the counter and waited 45 minutes for a car.
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2,0
Cons: They did not have the intermediate car I paid for. They did not reduce my rate for a smaller car. The car had not been cleaned and had mud in it. Worst car rental I have ever had. Not Kayak's responsibility. Just Budget's poor performance.
review from
Where can I find Budget hire cars in Charlottesville?
100 Bowen Loop Suite 102, Budget car hire
Address
100 Bowen Loop Suite 102Phone
+1 434 973 3079FAQs about hiring a car from Budget in Charlottesville
How many car hire locations does Budget have in Charlottesville?
Budget has 2 car hire locations in Charlottesville. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Albemarle Airport (CHO)?
Yes
Does Budget offer shuttle or airport pick-up services from Albemarle Airport (CHO)?
Yes