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Cons: On time boarding

Cons: Staff was rude and abrasive . Was the first time I didn't enjoy my flight. The. Entertainment system was pre historic and the sound was even worse. The duty free had a very small selection.

Pros: The crew was amazing

Pros: Professional security and interviewers, best in the world.

Cons: Dated entertainment systems, few choices for films. Earlier food service is better for a late flight.

Pros: The crew was very nice and all flight details were available and constantly updated.

Cons: Ethiopians App for self check-in.

Cons: Someone stole my airpods in my bag. I noticed it once reached at home. This is the first time it happens to me. Very bad experience

Cons: Flight departure change 10 min earlier was not emailed. Total confusion and communication problems for boarding. In addition the shuttle bus was sent to the wrong airplane and had to return 3 times.

Pros: Cabin crew was great at customer service. Very helpful.

Cons: The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now.

Cons: Good

Pros: On time and comfortable flight

Cons: No suggestions

Cons: Outstanding

Pros: Always great crew.

Cons: I didn't have any cimplaints.

Pros: The plane was nice and the captain gave good info.

Cons: Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded.

Pros: Information during flight

Cons: No TV or programmes to entertain slong

Pros: Staff courteous and friendly

Cons: Some choices on menu do not do well by time of serving ie fish

Pros: Well organized on check in. Attentive

Pros: Good amount of space on the plane, lots of movies to watch, good food and drink.

Pros: Loved the smooth ride.

Cons: Bathroom was pretty nasty

Pros: Fast boarding

Cons: Slow in refuelling, got us delayed for 40-

Pros: Professional crew. Good simple check in.

Cons: Nothing.

Pros: Great crew!

Cons: They know better than me

Pros: The crew was amazing and the seat comfortable

Cons: Nothing I can think of yet.

Cons: The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination.

Cons: Nothing

Pros: The crew was friendly

Cons: When I plugged my phone into The back of the chair in front of me to charge my phone it would not work and I could not get my phone charged the entire trip which was not good.

Cons: Business class on the dream liner is great

Cons: The Meal

Cons: I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive.

Pros: I like the comfortable seats

Cons: Service lag a little

Cons: Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!

Pros: The crew was excellent and surprisingly the seats were comfortable.

Cons: I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too

Pros: 777 & entertainment

Pros: Great crew! Nice new plane

Cons: Paid for baggage on the website but website didnt work and was forced to pay full price in person at airport. Frustrating!

Cons: Check in and boarding. Food. Entertainment system

Pros: The crew was great!

Cons: They have channels on the tv instead of VOD. Pretty old. Also the blankets were dirty.

Pros: Nice folks

Cons: Economy is not very comfortable and still expensive. Espescially when the person in front lowers their seat.

Pros: The airline is top notch and treated you great like it should be.

Cons: The sears where a little tight but not bad and the movie options were ok not great.

Pros: The crew service was very good, as was the food. The only complain is about the entertainment, hope to update the touch screen.

Pros: Nothing

Cons: Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost.

Cons: Airport Addis Ababa is chaos.

Pros: Airrbus A350 confort

Cons: Crew professionalism and food to be improved

Pros: Crew were helpful

Cons: Food was very poor with very limited choices and no entertainment system on this flight

Pros: No problems

Pros: Amazing knew, service poor food, seat uncomfortable

Pros: Yes crew was amazing and bathrooms remained clean for entire flight

Pros: Great crew! Nice new plane

Cons: Paid for baggage on the website but website didnt work and was forced to pay full price in person at airport. Frustrating!

Cons: The movies are playing on the TV screen, the passengers cannot chose when to start a movie. The selection is poor.

Pros: Amazing crew!

Cons: Good crew

Cons: Food must be better

Pros: The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight.

Cons: On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others.

Pros: Everything was great one of the nicest airlines I've ever flown on

Cons: Nothing everything was great

Pros: The crew were very professional

Cons: If Turkish Aiine can provide guest WiFi by the gate are while people are waiting

Pros: Chem-in

Cons: I had no vegetarian dinner

Cons: Not comfatable very basic food

Cons: For international flights every passenger should be allowed to bring one suitcase for free, I am traveling with my children for family of 6 they charge $70 dollars per person and the grand total charges for suitcases came to $350 dollars. Too much and unfair

Pros: Yes

Cons: It eas perfect

Pros: Nice crow

Pros: The crew was very welcoming

Cons: We had a delay of 40 minutes at Kigali airport without prior announcement

Pros: I was happy to avail of Wifi in the sky.

Cons: No entertainment! For an major international flight, one expects some seatback entertainment

Pros: Information during flight

Cons: No TV or programmes to entertain slong

Pros: Everything was on time and comfortable. Will take the same flight again in the future.

Pros: Muslim food

Pros: Everything works and quick to get to destination.

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Pros: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Cons: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Pros: The landing was smooth and so was the whole flight! Loved it

Cons: Food. I ended up throwing up shortly after eating

Cons: Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!

Cons: Good crew

Pros: The crew was very nice and all flight details were available and constantly updated.

Cons: Ethiopians App for self check-in.

Pros: Great new airport. Friendly staff. Traveled with them before and will again. Great rate and 2 bags!

Pros: They were helpful

Cons: The entertainment services on the plane

Pros: it is a nice program it's wonderful for flying out good price on for totally is excellent website

Cons: Great service, friendly team and most importantly great food

Pros: No problems

Cons: Old aircraft, rickety seats

Pros: crew good. seat base was not soft nor comfortable.

Cons: have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself.

Pros: Asked for water that I never received. Wasn’t allowed to bathroom although still 20 min until landing and other people still got up