Flight delayed by an hoir or more. Food service is slow. Also, the crew is not following up on orders. Travelled in business class and was a platinum member, but still didn't receive the expected service .
Pros: "Amazing crew, super hospitality, conformable sit"
Cons: "non for now, may later after much observations, other than that.. it was a great experience flying with Qatar airways.."
Pros: "Good service from the crew and good food."
Cons: "Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)"
Pros: "The crew was polite and professional"
Cons: "The food was disgusting The plane is dirty The bags are treated badly"
Pros: "Long flight, not so full, yet the crew was busy. Some green/trainee types waking us up to bring seat forward while serving meal to passengers on the rear row !! One said we dont serve wine with lunch - really! She did bring the wine 30 minutes later. But they were nice overall. Kept it clean. A+."
Cons: "Nice if they offered/served drinks before meals"
Pros: "Seat where comfortable and thank needed more leg space"
Cons: "Good was poor bcz going and back was same menu of choice of food."
Cons: "Unable to reserve any seats so ended up with the family split all over the plane"
Pros: "I had a family emergency and couldn’t go. I wasn’t allowed to switch my flight or change it. Lots of money spent with nothing in return. Unfortunte."
Pros: "I had a slight problem with my visa to the country of my final destination but the check in counter crew and management were very polite, helpful and most of all empathetic. Problem was resolved and, All's well that ends wel."
Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."
Pros: "I don’t like it"
Cons: "They take my money because my flight it’s was over And they charge me twice"
Pros: "The crew were very friendly and accommodating."
Cons: "Most long flights giveaway a personal kit. They didn't."
Pros: "I had a great time. The best part was that my luggage reached on time!! Thank you!"
Pros: "Service level of cabin crew and ICE."
Cons: "The long wait to exit from the aircraft and to pick up my baggages from the carousel at Mcr airport. The main meal chicken curry & rice was a disappointment as the curry appeared slimy and starchy. It didn’t come anywhere near the delicious meal on flight from Mcr to Dubai on 12/1/19 chicken with pilaf rice!"
Pros: "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
Pros: "The in-flight entertainment is quite good. Getting on the plane was a fine experience. The flight itself went smoothly."
Cons: "Boarding either didn’t announce my zone or didn’t do it clearly enough. The meal service was decent but I don’t think the crew came by with tea or coffee much. The seats were narrower than I recall from previous emirates flights. Information on connections were said to have been updated in the entertainment system, but were not updated in actual fact."
Pros: "Breakfast portions were too small, and choices were not great. Boarding procedures were a little chaotic due to small space, and ground staff was not very polite when ordering passengers to board."
Pros: "I love rraveling eith with Emirates. The seats are comfortable. They have good entertainment system eith a variety of choices. The attendants are polite and respectful and they do an amazing job. The food is good as well."
Pros: "Information from the captain"
Cons: "Serving alcohol to someone who had consumed a lot, difficult for the crew to know though."
Pros: "The ground staff at Gatwick was friendly, helpful and efficient."
Pros: "The crew ere very attentive."
Cons: "Everything was great except that I find I have little taste for Turkish food. I as see this as my own failing, not the airline's."
Pros: "The flight was excellent, and the team worked very well."
Pros: "Professional service. (Overall)"
Cons: "1.No punishment for smiling. 2.Giving the bread with clippers is great, But not enough: not if the passengers Didn’t wash their hands. 3.Operating the seats (2 buttons)may Not be the easiest thing to do."
Cons: "Just to improve on the services and hospitality but there are really good"
Pros: "excellent crew, food entertainment and seats"
Cons: "They were the best among the airlines I ever used"
Pros: "Good food and great entertainment system."
Cons: "As close as an hour to takeoff, we had not received any confirmation from the gate that we would be boarding there. Upon asking the gate attendant at our supposed depature gate if if was indeed the gate depating for Kabul, she "had no idea." To begin boarding, people just randomly started lining up without any formal announcement ever occuring."
Pros: "Being a regular traveler I was blown away and how the staff went above and beyond to be courteous and helpful!!! Great job Turkish Airlines. You got it right!"
Cons: "I was in business class with flat bed seats and it was not as private as with other airlines. The seat was more hard than I expected. But overall it was a great value for a business class ticket"
Pros: "Good food and service."
Cons: "I am not tall but still had no legroom. Plane configured with too many rows."
Pros: "Smooth flight. Comfortable chairs for economy. Nothing to complain about."
Pros: "Excellent service from ticket agents, cabin stewards, etc."
Cons: "Because we were late, my baggage didn't get transferred. I had to ask around to find out who handles Turkish air baggage issues in Tel Aviv. I found out within a out half an hour what would happen -- you had them delivered to where I was staying the next day. It all went smoothly and fortunately I had allowed extra time after I arrived ... no problems. And the people who handled your baggage claims were professional."
Greater clarity in organizing line-ups for the various boarding groups would have made it easier for all. Due to the many children, the announcements could not be heard clearly enough, so a simplicity in organization would have helped.
Too difficult to indicate and receive vegetarian food. And staff was rude about it. Other passengers felt sorry for me.
Cons: "The food was very poor and tasteless , too much bread and it was cold. The choices of movies was poor."
Pros: "Loved the available movie collection, as well as the food and the experience overall."
Pros: "878-9 was amazing with seats flat. The 737-800 needs some improvements!"
Cons: "737 B 800 seats don't recline much like Turkish air or Saudia!"
Pros: "The crew was good but the seats werenot comfortable. Almost all passengers were coming from Al-Haj. They were so sick and coughing vigourously all the time."
Cons: "When we book the flight we should be informed that it is mainly for Al-Haj people. At Cairo airport they should check them to know the reason for this cough and people who were not in Haj can be seated in a separate section in the plane to avoid infection."
Pros: "I didn’t like anything. It was my worst flight ever for the last 9 years."
Cons: "You should keep the same level from Cairo to Dubai. But from Casablanca to Cairo was same as microbus."
Cons: "Captain and crew where rude and the captain almost lost control of the plane as we were landing."
Pros: "The food was really great, and the crew was so helpful"
Pros: "The seat was comfortable the boarding crew was so helpful"
Pros: "When we were unable to travel due to Corona Virus restrictions, Ethiopian gave us a full refund even though we had a non-refundable ticket, and they were lovely about it when they did it. A+, hope I'll get a chance to actually fly with them soon."
Cons: "Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough"
Pros: "We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!"
Cons: "The delay time was too much for no proper reason"
Pros: "The staff and flight attendants were pleasant. Good entertainment and comfortable enough seats."
Cons: "I wasn't looking forward to the 11 hour flight, however the 4+ hour delay was a significant inconvenience. We were on the tarmac in Abidjan for almost an hour, before we were informed that there were some technical issues. We were told it was a minor issue, until clearly it was a large enough issue as a lot of time passed by. Air stopped flowing so many passengers including myself became uncomfortably hot and dehydrated. The flight attendants only came down the aisle once with water, which was not considerate enough given that the air stopped flowing. Finally close to two hours later passengers we instructed to disembark without mention of how long the wait would be. We re-boarded the flight after about an hour and only then were informed that there was not enough power to fly the plane. Once we took off the air flow returned and the flight overall was pleasant. While safety of course is a priority, especially for a long overnight flight, communication could have been much better."
Cons: "The most unprofessional ground staff I have met coupled with the most disorganised airport"
Pros: "Customer care was good"
Cons: "I suspect the problem of luggage started with Alitalia my first leg"
Pros: "I had an extra seat in my row which was nice."
Cons: "No flight overnight is ever very comfortable. It’s difficult to sleep."
Cons: "No Wifi at Lome gate. I don't understand why there is no wifi in West African airports."
Cons: "the layover in Dublin was too long--longer than scheduled"