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Pros: We traveled the same way back but with Air France instead, which was a joy. This aircraft was uncomfortable

Pros: Good service

Cons: Disorganized confusing boarding process, tight seats in coach.

Cons: Everything was good.

Cons: The plane was delayed 1 hour waiting for a crew member to show up. This caused me to miss my flight to the US at DeGaulle

Pros: crew onboard and food/entertaiment.

Cons: could do without the delays. transit time was reduced to less than an hour in Frankfurt because flight to Frankfurt was delayed by 45 mins. it is becoming very stressful to transit in FRA every time.

Pros: Flight was delayed from LAX. No accommodation offered

Cons: Accommodation. They were kinda rude about the whole experience

Pros: Crew

Cons: All great

Pros: Crew was courteous and professional. Food was okay.

Cons: Seats a little wider and little more leg room.

Pros: No, the crew wasn't amazing, and no, the seats weren't super-comfortable. Nothing especially good about this flight, but it did take off and land safely, which is the main thing.

Cons: In flight entertainment system was not working. Plane was 40 minutes late leaving. Had to run to make connections. Luggage didn’t make it.

Cons: They didn’t allow families to board first, flight was over an hour delayed, food was horrible.

Pros: Flights were on time.

Cons: Couldn't access the website to add luggage. Couldn't choose seat on check-in - even though I strongly prefer aisle (and my frequent flyer preferences show this) I was assigned a window seat on the way back and couldn't change it. Seats are very cramped. When the person in front of me reclined I coul

Cons: There is no phone charging or entertainment. Also couldn't bring on carry-on sized bags with wheels and were forced to check them.

Pros: Excellent service and on time performance.

Pros: Comfortable because the plane wasn't full.

Cons: Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies.

Pros: It was perfect to me , im in so much pain spiritually and you guys makes me feel home.

Cons: Everything was good

Pros: The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline.

Cons: Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases.

Pros: The crew was very welcoming

Cons: We had a delay of 40 minutes at Kigali airport without prior announcement

Pros: Everything was perfect. On time arrival.

Cons: Loud Nigerian co-passengers

Pros: Like Kigali it was clean and efficient.

Cons: Food is almost inedible

Pros: Everything went went really well. The only problems was a delay of several hours which they posted so I knew in advance.

Pros: Food service

Pros: WiFi on flight

Pros: The chicken sandwich was good

Cons: More spacious seats, better arange the airoplane with three lines of two seats ...

Pros: The crew was very attentive, although it did help I was the only passenger in business and the food was definitely better than expected and an improvement on last time I flew with them, around a year ago.

Cons: The cabin was looking a little tired.

Cons: Entertainment is non existent. Plane is tatty.

Cons: There was a disruption with the audio system.

Cons: The seats are uncomfortable

Pros: Nice blankets. Good service.

Cons: Food wasn't that great and juices were very sweet (tasted like sugar water)

Pros: Everything

Cons: Time management

Pros: Everything was on time and comfortable. Will take the same flight again in the future.

Pros: Good and clean planes, good service

Cons: We had couple of ours delay and not well communicated

Pros: Friendly crew. Good service and a pleasant flight.

Cons: Seats were crammed. No TV entertainment. The terminal was at a corner of the airport with no food...

Cons: They lost my luggage.

Pros: the crew was very helpful and the new plane was great.

Cons: There should be more movie options, as well as TV programs.

Pros: Boarding didn't take too long

Cons: The seats were super uncomfortable with literally no legroom, the average baby booster seat would probably be more comfortable...

Pros: everything was pretty adequate

Cons: they skipped me when they passed out food and never came back.

Pros: the drinks

Cons: reduce on the spices in the food or provide different options.

Pros: flight was on time

Cons: Felt a bit like cattle because boarding was in a tight space and there was a lot of confusion as to who should stand where. Not sure why there were different zones for boarding because they didn't matter.

Cons: Entertainment is non existent. Plane is tatty.

Cons: The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work.

Pros: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism.

Cons: Entertainment was limited.

Pros: Nice comfortable new planes.

Cons: There wasn't much not to like.

Pros: My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy.

Cons: Food and entertainment

Pros: Excellent crew and food

Cons: Most uncomfortable seat I’ve ever had

Cons: They didn’t allow families to board first, flight was over an hour delayed, food was horrible.

Pros: Crew, experience he tv show was nice

Cons: Baggage check. OMG get it together EL AL. Hire more baggage checkers so I have more time to buy stuff and eat at airport. You wasted 1.75 hrs of my life.

Pros: The crew was great. Extremely accommodating for families.

Pros: Land crew attention was polite and nice

Cons: Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking

Pros: Crew was so nice and very helpful

Cons: Timing, delayed by 20 minutes

Pros: Excellent seat

Pros: New airline. Left 20 mins early.

Cons: Nothing.

Pros: The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again.

Pros: Plane was clean and very comfortable, staff was courteous. Surprisingly good food for a short flight

Cons: Changed flight times without informing passengers on BOTH of the legs. Staff were polite, but were more interested in following the rules than helping people get on their flights. No customer feedback forms were available

Pros: Landing was very smooth. I got window seat as requested.

Cons: My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn't have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps.

Pros: The space at my feet with the chair in front was a bit akward.

Cons: Not being seated next to small kids. Perhaps they should have a separate section? ;-)

Pros: Good beverage service.

Cons: Over an hour delayj for departure.

Pros: Food, entertainment and crew was exceptionally friendly.

Cons: Seats not great for such a long flight.

Pros: Everything was smooth and effortless.

Cons: Can’t think of anything.