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Cons: Food must be better

Pros: No problems

Pros: We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!

Pros: Seat was very comfortable and the air stewards were good

Cons: The entertainment system not working correctly and the food was poor

Cons: Cabin temperature too warm

Pros: Food portions and selections were great. We got slippers and eye masks for a ten hour red eye flight.

Cons: Prices have gone up

Cons: Squawking brats the whole 10.5 hours of the trip to IAD.

Pros: On time and comfortable flight

Cons: No suggestions

Pros: Service is good and landing on time.

Cons: BC seats are not comfortable due to the old 777-200 plain. Breakfast was lacking elementary things like warm bread, butter!!! I asked for yoghurt, there didn’t have. These are basics!

Cons: Did not actively watch the movie that was offered, but it seemed awful.

Cons: Not comfatable very basic food

Cons: For international flights every passenger should be allowed to bring one suitcase for free, I am traveling with my children for family of 6 they charge $70 dollars per person and the grand total charges for suitcases came to $350 dollars. Too much and unfair

Pros: Amazing crew

Cons: They need to improve on thier inflight menu and the check-in and boarding experience

Pros: nothing really

Cons: entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed

Pros: everything was pretty adequate

Cons: they skipped me when they passed out food and never came back.

Cons: Not having to wait 3 days for my luggage

Cons: The Meal

Cons: It was delayed on 4 hours.

Pros: Crew was great, food was fine, seat was comfortable.

Cons: Check-in personnel seemed a little confused.

Pros: The modern plane.

Cons: When buying the ticket we were not aware that this is a "light" flight. Thus boarding was a pain. We were not able to pay in advance for extra baggage though a lot of effort was spent trying to do that.

Cons: On time boarding

Cons: It was delayed on 4 hours.

Pros: Crew was polite and courteous. Flight arrived on time despite late takeoff.

Cons: Reading light and entertainment system did not work the entire flight despite repeating attempts from crew to restart system. This is a 12 hour flight and with out overhead light and / or entertainment, one cannot do much. Could have been good also if there was wifi, like other airlines have.

Pros: The modern plane.

Cons: When buying the ticket we were not aware that this is a "light" flight. Thus boarding was a pain. We were not able to pay in advance for extra baggage though a lot of effort was spent trying to do that.

Pros: They an amazing crew

Cons: They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special

Cons: Chicken was undercooked. No power outlets.

Pros: nothing really

Cons: entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed

Pros: Crew were helpful

Cons: Food was very poor with very limited choices and no entertainment system on this flight

Pros: Crew was polite and courteous. Flight arrived on time despite late takeoff.

Cons: Reading light and entertainment system did not work the entire flight despite repeating attempts from crew to restart system. This is a 12 hour flight and with out overhead light and / or entertainment, one cannot do much. Could have been good also if there was wifi, like other airlines have.

Cons: On time boarding

Pros: The application for entertainment was good

Cons: Everything got delayed in an hour and a half, due to intense traffic. This is irresponsible, such things should be planned and taken into account!

Pros: yes

Cons: non

Pros: Amazing crew

Cons: They need to improve on thier inflight menu and the check-in and boarding experience

Cons: Old aircraft rickety seats

Cons: Online check in was not possible. The check in and boarding process took more than two hours and there was no order.

Pros: Large space

Cons: Bording

Cons: The Meal

Cons: b

Pros: The food

Cons: The plane was falling apart and there was no Ac. Dirty plane too. I was surprised how poor it was.

Pros: yes

Cons: Food must be better

Pros: The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening.

Cons: Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation

Pros: Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet.

Cons: We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle.

Cons: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.

Cons: Online check in was not possible. The check in and boarding process took more than two hours and there was no order.

Cons: Old aircraft, rickety seats

Pros: crew good. seat base was not soft nor comfortable.

Cons: have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself.

Pros: I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers.

Cons: Did not actively watch the movie that was offered, but it seemed awful.

Pros: The modern plane.

Cons: When buying the ticket we were not aware that this is a "light" flight. Thus boarding was a pain. We were not able to pay in advance for extra baggage though a lot of effort was spent trying to do that.

Cons: The crew members did not know if the food was or did not have a cholov yisroel option

Pros: Great crew. Great food.

Cons: Seats were ok, could be better.

Cons: Flight departure change 10 min earlier was not emailed. Total confusion and communication problems for boarding. In addition the shuttle bus was sent to the wrong airplane and had to return 3 times.

Pros: nothing really

Cons: entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed

Pros: Yes

Cons: Nothing comes to mind

Cons: Chicken was undercooked. No power outlets.

Pros: I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone

Cons: As I said, I liked everything. From the departure to the landing

Pros: Timeliness, Service, Cleanliness Comfort

Pros: Information during flight

Cons: No TV or programmes to entertain slong

Pros: Was good on time