Book Thrifty hire cars in Charlotte

Charlotte, NC, United States
Oct 5 — Oct 12
Charlotte, NC, United States
Tue 5/10
Noon
Tue 12/10
Noon
Driver's age:

Pros

" and clean"(in 2376 reviews)
"The "(in 959 reviews)
"So amazing from Brad"(in 242 reviews)

Cons

"Thrifty's was terrible."(in 203 reviews)
" inside."(in 69 reviews)
""Nothing, noe.""(in 2242 reviews)

Reviews for Thrifty in Charlotte

Overall rating6.2 GoodBased on 69 reviews
Cleanliness
6.7
Comfort
6.4
Overall
6.0
Pick-up/Drop-off
5.3
Value for money
6.6

Recent reviews

Traveller rating
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Find reviews that mention:
8.0
Thrifty was great - Kayak not so much!Pros:Decent size vehicle, great on gas mileage. And best of all was the Thrifty folks stepping up and honoring a reservation that Kayak had made at an off-off-off site Thrifty location. And they honored the reservation price. And they told us we could return the vehicle to the airport and use their sister agency Budget. Thank you Thrifty!Cons:The total mess-up with the reservation because of Kayak! Requested vehicle rentals at Charlotte, NC airport. Arrived and NO Thrifty counter at the airport. Eventually found a Thrifty shuttle. When we arrived at that building they said that the reservation was at yet another off-site location that didn't have a shuttle and would require a not inexpensive cab ride to get to. Counter staff remarked that Kayak (and other consolidating sites like Expedia, etc) had been doing this type of "reservation" with alarming frequency.Reviewed Oct 17 2016
review fromkayak
6.4
Never again!Pros:The car we did finally receive was very clean, only 1400 miles on it.Cons:After reserving a 5 passenger specialty car, we were given a Toyota Yaris! Try and get 5 passengers and 2 bags in that! After calling the manager we were "upgraded" to a Impreza. Then when I looked at my receipt we were overcharged for each day. The clerk did not care and refused to correct it, "whatever it rings up is what it is"!. When asking for the manager again, we were ignored totally. Finally the shuttle driver took care of us ( we had to take a shuttle back to the airport to get everything corrected, then shuttle back again to get the car.) Took almost two hours of our vacation to pick up our rental car. UNACCEPTABLE SERVICE! The clerk was incompetent and the manager available by phone only, not of much help. Called the 1-800 national #, got hung up on, then they told us to take the car and they would adjust the price after, but it was too late, we were on the way back to the airport. Do not run a business like this with a "new" clerk who has no clue what he is doing.Reviewed Mar 14 2017
review fromkayak
2.0
FrustrationPros:Nothing to like because they closed before we could pick up our car even though we had a reservation. We had called ahead to verify times and the actual car. Nothing was said about the even remote possibility that we wouldn't be able to puck up at our arrival time.Cons:We waited for an hour in the heat for a shuttle at the airport. No way of communicating directly with the location to find out when a shuttle would arrive. Called phone number listed and got people from some offsite location who had no clue what was going on. Didnt tell us that the airport location was closing. Had no clue how to help us. Got disconnected 3 times. Couldnt even understand tw 1st person i talked to. Needless to we say we will never use Thrifty again. Totally disappointed in customer service.Reviewed Jul 24 2016
review fromkayak
4.4
Pros:Nothing about the retal they charged me way more than on kayak by double the amountCons:The worse customer service everReviewed Jun 27 2016
review fromkayak
6.4
Slow check outPros:The car and the price were excellent. Perfect for our short term need.Cons:Long line developed while agent spent an extra large amount of time helping a non English speaking couple at the counter. There didn't seem to be a method to better triage the long line that developed while still offering a means to meet their unique needs. A little wait is understandable but, the near 30 min waiting just to get the car was a great disappointment.Reviewed Feb 19 2017
review fromkayak
6.0
Off-site Thrifty car rental at Charlotte airportPros:rental car rateCons:off-airport parking, requiring shuttle to/from rental place to terminal car smelled like cigarette smokeReviewed Dec 29 2015
review fromkayak
4.4
Easy drop offPros:Quick and easy drop offCons:There is no Thrifry drop off, if I didn't know to take to Dollar I would still be wandering the airport.Reviewed Jul 27 2017
review fromkayak
2.0
They didn't have my rental car.Pros:NothingCons:I waited two hours for a car they didn't have. Horrible company.Reviewed Feb 27 2017
review fromkayak
7.6
free upgrade, but hidden costsPros:I got a free upgrade and the car was very niceCons:purchased insurance through Kayak, Thrifty doesn't take it...Reviewed Feb 7 2017
review fromkayak
8.0
Cons:Pick up in Charlotte, no cruise controlReviewed Apr 2 2017
review fromkayak
8.0
Pros:Pick up office with Teresa and the shuttle bus driver were excellent. Very friendly and helpfulReviewed Feb 3 2017
review fromkayak
8.4
Pros:Competitive pricing, quality of automobile.Cons:Having to wait for bus to go to off site facility. Off site facility appeared old and run down.Reviewed Dec 4 2015
review fromkayak

Where can I find Thrifty hire cars in Charlotte?

5330 Wilkinson Blvd, Thrifty car hires

Address

5330 Wilkinson Blvd

Hours

Monday06:00 - 20:00
Tuesday06:00 - 20:00
Wednesday06:00 - 20:00
Thursday06:00 - 20:00
Friday06:00 - 20:00
Saturday06:00 - 20:00
Sunday06:00 - 20:00

Phone

+1 877 283 0898

Good to know

Most popular car type

Luxury

FAQs about hiring a car from Thrifty in Charlotte

  • Luxury (Audi A4 or similar) is the most frequently booked car hire type from Thrifty in Charlotte.

  • Thrifty has 1 car hire location in Charlotte. Take a look at our Thrifty hire location map to find the best car hires near you.

  • Yes

  • No (according to our data)