2.0
Cancelled my reservation couldn’t get me another car. Very rude.Reviewed Jul 4 2025
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2.0
The site indicated that a car was available, but when I called to confirm, I was informed that there were no cars available. Then I had to call back because the site was going to charge me for a car that was unavailable to me.Reviewed Jul 3 2025
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10.0
Brian was excellent to work with over the phone and in person. Amazing branch manager with outstanding customer service.Reviewed Jan 16 2025
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2.0
Reserved a car well in advance of my trip, called Hertz to confirm the day before trip, arrived 30 min before the location opened… not only did they not have a car for me, and not have a car for the 2 other customers who we there with me, they had ZERO CARS at this location. This was my first and last time trying Hertz.Reviewed Oct 25 2024
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2.0
Got my flight delayed and by the time I reached the airport to take the, no car was left. On top of that I see the collision coverage was charged on my credit card without even getting the car.Reviewed Aug 1 2024
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2.0
We weren’t able to get the car. When we got there to pick up the vehicle, my husband was told that there was no car available for him to rent.Reviewed Jul 23 2024
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2.0
When arrived to Hetrz branch the staff notified to me that doesn’t have car available and that my reservation wasn’t valid. Then I going to another renta car provider.Reviewed Jul 19 2024
review from![kayak]()
2.0
I checked in on the Hertz app. I could select a car on the app. Went to 3 different lines to find a person with access to select a car. Had to provide DL and Credit Card again even though I had already uploaded in the app. Went out to get my car. 4th line. They changed me to another car to speed up my wait. Went to the gate to get out. 5th line. My reservation was cancelled given I was not assigned the different car in their system. Turned away from gate as a result. Had to go back inside to get a new reservation. 6th line. Picked up the same car and waited in line at the gate a second time to leave. 7th line. I promise I am not over exaggerating my experience. Very frustrating.Reviewed Jun 27 2024
review from![kayak]()
2.0
Hertz messaged me that they didn’t have my car, which I had confirmed and checked in for, and after that notification they made me stand in line 25 minutes at their desk to be told I couldn’t get any refund. I looked for a way to contact Kayak for a refund, and there was no contact info anywhere on Kayak’s web site. So never again, Hertz and Kayak.Reviewed May 22 2024
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6.0
There wasn’t anyone at the desk when I returned the vehicle, which is understandable considering ILM is a small airport and I arrived at 5am. But when I called later that day to ask about if they had processed the car back in the system and what the final price would be, the person on the phone was almost clueless and offered very little help. Only telling me that it’s a “corporate rental” and they don’t know anything regarding final costs. Super unsatisfactory and ambiguous answer.Reviewed May 18 2024
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2.0
Hertz would not honor my reservation and left me stranded and unable to get home.Reviewed May 11 2024
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10.0
Ron, the person who took me to my car was very personable. I was given an Avis Car & had to return for a Hertz car. That was acceptable and the lady who checked me out of the garage said she'd give me a fuel voucher for my inconvenience & to return the car as close to empty as possible. I didn't have any notation on my slip so I returned it full as I didn't want to pay $10+/gallon to fill it up.Reviewed Mar 7 2024
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