Car hire at Charlotte Douglas Airport

1 location at Charlotte Douglas Airport

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Enterprise reviews

Car hire locations

Enterprise

Locations at Charlotte Douglas Airport

5489 R C Josh Birmingham Pkwy

+1 833 955 1128

Monday	00:00 - 02:00 04:00 - 23:59
Tuesday	00:00 - 02:00 04:00 - 23:59
Wednesday	00:00 - 02:00 04:00 - 23:59
Thursday	00:00 - 02:00 04:00 - 23:59
Friday	00:00 - 02:00 04:00 - 23:59
Saturday	00:00 - 02:00 04:00 - 23:59
Sunday	00:00 - 02:00 04:00 - 23:59

All Enterprise reviews

Enterprise reviews at Charlotte Douglas Airport

Recent reviews

All reviews
Positive
Neutral
Negative

10,0

Pros: It was very quick and easy to pick up and drop off my car.

Reviewed Nov 2018

review from
10,0

Superlative service in Charlotte thoughtful helpful in all ways

Pros: See above

Cons: Nothing

Reviewed Sep 2018

review from
10,0

Easy and professional.

Pros: I was able to take my rental to my local office instead of the airport with no issues.

Reviewed Aug 2017

review from
10,0

Pros: I could not have been treated better or more fairly.

Reviewed Jun 2017

review from
8,4

Pros: Everything

Reviewed Apr 2017

review from
10,0

Pros: Everyone and everything

Reviewed Apr 2017

review from
2,0

Pros: Nothing

Cons: On line it stated that a depoist would be taken for a debt card but when I got there they would not take my card so I had to wait in line at Avis for 45 mins and the price was 177 vs the 49 that I was quoted on line I will never use the on line service again

Reviewed Mar 2017

review from
10,0

Pros: the customer service was amazing!

Reviewed Mar 2017

review from
10,0

all good. no complains

Pros: Enterprise has this all digital quick service where they do everything in their tablet and it us much much quicker than doing on paper and signing stuff the old school way. They just email u the contract. No need to keep the paper in the car. Very cool. The customer service agent was very helpful. The car he let me take was very good.

Reviewed Mar 2017

review from
10,0

Pros: price, quality of van and convenience. Quick to rent and to return.

Cons: Nothing

Reviewed Feb 2017

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10,0

Pros: Totally awesome

Reviewed Feb 2017

review from
7,6

Every thing excellent BUT?..

Cons: ... even if we returned the car with the full tank they charge us for some gallons missing plus they added a lot of junk fees they never mentioned in the contract or at counter. Never again with them even if the car and the people were great. I do not like to be robbed even if it is done with a smile!!!!

Reviewed Feb 2017

review from

10,0

Pros: It was very quick and easy to pick up and drop off my car.

Reviewed Nov 2018

review from
10,0

Superlative service in Charlotte thoughtful helpful in all ways

Pros: See above

Cons: Nothing

Reviewed Sep 2018

review from
10,0

Easy and professional.

Pros: I was able to take my rental to my local office instead of the airport with no issues.

Reviewed Aug 2017

review from
10,0

Pros: I could not have been treated better or more fairly.

Reviewed Jun 2017

review from
10,0

Pros: Everyone and everything

Reviewed Apr 2017

review from
10,0

Pros: the customer service was amazing!

Reviewed Mar 2017

review from
10,0

all good. no complains

Pros: Enterprise has this all digital quick service where they do everything in their tablet and it us much much quicker than doing on paper and signing stuff the old school way. They just email u the contract. No need to keep the paper in the car. Very cool. The customer service agent was very helpful. The car he let me take was very good.

Reviewed Mar 2017

review from
10,0

Pros: price, quality of van and convenience. Quick to rent and to return.

Cons: Nothing

Reviewed Feb 2017

review from
10,0

Pros: Totally awesome

Reviewed Feb 2017

review from

8,4

Pros: Everything

Reviewed Apr 2017

review from
7,6

Every thing excellent BUT?..

Cons: ... even if we returned the car with the full tank they charge us for some gallons missing plus they added a lot of junk fees they never mentioned in the contract or at counter. Never again with them even if the car and the people were great. I do not like to be robbed even if it is done with a smile!!!!

Reviewed Feb 2017

review from

2,0

Pros: Nothing

Cons: On line it stated that a depoist would be taken for a debt card but when I got there they would not take my card so I had to wait in line at Avis for 45 mins and the price was 177 vs the 49 that I was quoted on line I will never use the on line service again

Reviewed Mar 2017

review from

Rated no. 2

Alamo

8,6 Excellent (227 reviews)

1 location at Charlotte Douglas Airport

╳

Alamo reviews

Car hire locations

Alamo

Locations at Charlotte Douglas Airport

5489 R C Josh Birmingham Pkwy

+1 844 366 8844

Monday	00:00 - 02:00 04:00 - 23:59
Tuesday	00:00 - 02:00 04:00 - 23:59
Wednesday	00:00 - 02:00 04:00 - 23:59
Thursday	00:00 - 02:00 04:00 - 23:59
Friday	00:00 - 02:00 04:00 - 23:59
Saturday	00:00 - 02:00 04:00 - 23:59
Sunday	00:00 - 02:00 04:00 - 23:59

All Alamo reviews

Alamo reviews at Charlotte Douglas Airport

Recent reviews

All reviews
Positive
Neutral
Negative

8,8

Pros: The price! I will rent more with these prices.

Cons: Checkout @ CLT was quite slow.

Reviewed Apr 2020

review from
2,0

Pros: nothing

Cons: Their attitude toward people facing a problem. I was travelling and lost a bag which had much of my i.d. in it. I had made a reservation and managed to find a photo copy of my driver's licence. They wouldn't accept it and refused to rent me a car. Indeed the Alamo desk at the airport wasn't even staffed and was being "handled" by the Nationwide guy next door. I actually did have an international driver's licence but they wouldn't accept that either because my passport had been lost too. I ended up with a much more reasonable guy over at Avis and gave them my $400 for the Suburban I needed. I guess Alamo's business is good enough--even in this climate--that they can afford to turn their backs on people in a bind. Good for them.

Reviewed Mar 2020

review from
10,0

Pros: Quick great service and very friendly people:)

Cons: Nothing

Reviewed Feb 2020

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6,0

Pros: Drop off was easy.

Cons: We had ants in vehicle, reservation was for seating 5 people, rude lady at desk stated it would only seat 4 that we needed to upgrade, charged an additional $83. Only notofied of deposit upon pickup.

Reviewed Jan 2020

review from
10,0

Cons: Drop off nearly to my location which out to paid extra

Reviewed Jan 2020

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9,2

Cons: Nothing it was easy and the check in agent was excellent

Reviewed Jan 2020

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9,6

Pros: Counter staff was very friendly, as were the garage checkout/checkin staff. Car was Fun, and made for a memorable trip.

Reviewed Dec 2019

review from
4,8

Cons: Picking up the car was a nightmare. Only one person was processing customers between Alamo and National.

Reviewed Dec 2019

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7,6

Cons: The windshield inside and out was extremely dirty. Impossible to see in direst sunlight. No windshield washer fluid.

Reviewed Dec 2019

review from
9,6

Pros: Quick staff clean car

Reviewed Nov 2019

review from
7,2

Pros: Eady pick up and fast and easy drop off.

Cons: The rental was under my dad's name and i was there to help since his English is not that great. I kept having to translate everything to my dad, which was fine, until another counter person said to her "why don't you just speak to him in Spanish" our counter person then proceeded to tell her in front of me that "she prefers not to because then he might start talking to much and take long". But me translating everything was taking just as long. I thought that was unprofessional and unhelpful and made us take longer than we needed to.

Reviewed Nov 2019

review from
10,0

Pros: The staff was friendly and professional. Newer vehicles. Easy pick up. We got to choose our rental from the lot.

Cons: Add more vehicles to the inventory. Limited SUV models.

Reviewed Nov 2019

review from

8,8

Pros: The price! I will rent more with these prices.

Cons: Checkout @ CLT was quite slow.

Reviewed Apr 2020

review from
10,0

Pros: Quick great service and very friendly people:)

Cons: Nothing

Reviewed Feb 2020

review from
10,0

Cons: Drop off nearly to my location which out to paid extra

Reviewed Jan 2020

review from
9,2

Cons: Nothing it was easy and the check in agent was excellent

Reviewed Jan 2020

review from
9,6

Pros: Counter staff was very friendly, as were the garage checkout/checkin staff. Car was Fun, and made for a memorable trip.

Reviewed Dec 2019

review from
9,6

Pros: Quick staff clean car

Reviewed Nov 2019

review from
10,0

Pros: The staff was friendly and professional. Newer vehicles. Easy pick up. We got to choose our rental from the lot.

Cons: Add more vehicles to the inventory. Limited SUV models.

Reviewed Nov 2019

review from

7,6

Cons: The windshield inside and out was extremely dirty. Impossible to see in direst sunlight. No windshield washer fluid.

Reviewed Dec 2019

review from
7,2

Pros: Eady pick up and fast and easy drop off.

Cons: The rental was under my dad's name and i was there to help since his English is not that great. I kept having to translate everything to my dad, which was fine, until another counter person said to her "why don't you just speak to him in Spanish" our counter person then proceeded to tell her in front of me that "she prefers not to because then he might start talking to much and take long". But me translating everything was taking just as long. I thought that was unprofessional and unhelpful and made us take longer than we needed to.

Reviewed Nov 2019

review from

2,0

Pros: nothing

Cons: Their attitude toward people facing a problem. I was travelling and lost a bag which had much of my i.d. in it. I had made a reservation and managed to find a photo copy of my driver's licence. They wouldn't accept it and refused to rent me a car. Indeed the Alamo desk at the airport wasn't even staffed and was being "handled" by the Nationwide guy next door. I actually did have an international driver's licence but they wouldn't accept that either because my passport had been lost too. I ended up with a much more reasonable guy over at Avis and gave them my $400 for the Suburban I needed. I guess Alamo's business is good enough--even in this climate--that they can afford to turn their backs on people in a bind. Good for them.

Reviewed Mar 2020

review from
6,0

Pros: Drop off was easy.

Cons: We had ants in vehicle, reservation was for seating 5 people, rude lady at desk stated it would only seat 4 that we needed to upgrade, charged an additional $83. Only notofied of deposit upon pickup.

Reviewed Jan 2020

review from
4,8

Cons: Picking up the car was a nightmare. Only one person was processing customers between Alamo and National.

Reviewed Dec 2019

review from

Rated no. 3

Avis

8,3 Excellent (37 reviews)

1 location at Charlotte Douglas Airport

╳

Avis reviews

Car hire locations

Avis

Locations at Charlotte Douglas Airport

5489 Josh Birmingham Parkway

+1 704 359 5700

Monday	00:00 - 01:00 05:00 - 23:59
Tuesday	00:00 - 01:00 05:00 - 23:59
Wednesday	00:00 - 01:00 05:00 - 23:59
Thursday	00:00 - 01:00 05:00 - 23:59
Friday	00:00 - 01:00 05:00 - 23:59
Saturday	00:00 - 01:00 05:00 - 23:59
Sunday	00:00 - 01:00 05:00 - 23:59

All Avis reviews

Avis reviews at Charlotte Douglas Airport

Recent reviews

All reviews
Positive
Neutral
Negative

8,0

Pros: The staff was friendly and nice, especially at the drop off in Roswell, GA

Cons: While the car I got was technically an upgrade and very nice, I would have preferred to get the smaller car I originally reserved.

Reviewed Feb 2020

review from
9,6

Cons: My car was missing its set of primary keys, so I didn't have any automatic locking /unlocking features

Reviewed Dec 2019

review from
4,4

Pros: Customer service at pick up was great but the line was over 45 min long, not enough customer service reps were working.

Cons: I reserved a VW Jetta or “similar” and got a 2 door camaro that was terrible. The line was way too long to wait in it again to try to change cars.

Reviewed Oct 2019

review from
10,0

Cons: Nothing

Reviewed May 2019

review from
4,4

Pros: Easy and convenient online and one way drop off for "reasonable fee"

Cons: Gave me the "junker" of their fleet since it was a one way drop off...smelled like stale smoke, and was dirty. I basically did their drop-off work for them at my expense.

Reviewed Jun 2018

review from
10,0

Pros: Great service. I had forgotten to bring my paperwork with me when I returned the car. The Avis employee was very helpful and patient in helping check me out. Great rental experience from start to finish.

Reviewed Apr 2018

review from
3,6

Great experience

Pros: Friendly and prompt customer service

Cons: I have no complaints about this location.

Reviewed Apr 2018

review from
10,0

Pros: They seemed to take my word that the car was only 3/4 full when I picked it up. (I haven't seen the bill yet to see if they took my word on that issue, however.)

Reviewed Mar 2018

review from
2,0

Poor customer service!!!!

Pros: The car started.

Cons: Bottom end car, ridiculous rate, poor customer service!!!!

Reviewed Aug 2017

review from
5,6

Pros: Car was ready when promised.

Cons: At pick up, staff was curt. No explanation of the tolling feature, which became an issue. When I got to where car, it still had a bunch of bugs on it, giving the impression it had just been returned and. It prepped. I didn't notice u till after leaving the lot (as I tried to find the overhead lights and then the headlights) that the car was giving a low tire pressure warning and that the tank was not full. The needle was below the F, and a full tank, as I saw later, goes beyond the F. It was late, the staff wasn't overly helpful or friendly, and I did not go back. I just topped off the air the next morning as all 4 tires were low, more than 10 psi below recommendation. The car worked fine on the first leg of the trip. On the second leg, after paying 2 tolls in cash, the tool booth collector told us it had already been charged to EZ Pass. Now, we read the instructions on the toll feature in the. At and made sure he door was closed, which allegedly would keep the tools from being charged. Yet every toll booth still charged EZ Pass. As the info in the. At said this would only happen if we opened the toll transponder's door, I was not happy. The worst, however, was the tires. As I was filling the car with fuel right before turning it in, the rear right tire went flat. Fortuntely there was an air pump right there. I managed to get air in the tire and return it to Avis without having to call for help and miss my flight, but it was a close thing. All in all, I expected much more from Avis. I always thought of them as a step above the Budgets and Alamos, but after this trip, I don't do so any more.

Reviewed Aug 2017

review from
10,0

Pros: Being able to rent a car in Charlotte and drive to Washington DC at the rate of a local rental

Reviewed May 2017

review from
10,0

Quick process, great car (Mazda3), good price

Pros: See above

Reviewed Mar 2017

review from

9,6

Cons: My car was missing its set of primary keys, so I didn't have any automatic locking /unlocking features

Reviewed Dec 2019

review from
10,0

Cons: Nothing

Reviewed May 2019

review from
10,0

Pros: Great service. I had forgotten to bring my paperwork with me when I returned the car. The Avis employee was very helpful and patient in helping check me out. Great rental experience from start to finish.

Reviewed Apr 2018

review from
10,0

Pros: They seemed to take my word that the car was only 3/4 full when I picked it up. (I haven't seen the bill yet to see if they took my word on that issue, however.)

Reviewed Mar 2018

review from
10,0

Pros: Being able to rent a car in Charlotte and drive to Washington DC at the rate of a local rental

Reviewed May 2017

review from
10,0

Quick process, great car (Mazda3), good price

Pros: See above

Reviewed Mar 2017

review from

8,0

Pros: The staff was friendly and nice, especially at the drop off in Roswell, GA

Cons: While the car I got was technically an upgrade and very nice, I would have preferred to get the smaller car I originally reserved.

Reviewed Feb 2020

review from

4,4

Pros: Customer service at pick up was great but the line was over 45 min long, not enough customer service reps were working.

Cons: I reserved a VW Jetta or “similar” and got a 2 door camaro that was terrible. The line was way too long to wait in it again to try to change cars.

Reviewed Oct 2019

review from
4,4

Pros: Easy and convenient online and one way drop off for "reasonable fee"

Cons: Gave me the "junker" of their fleet since it was a one way drop off...smelled like stale smoke, and was dirty. I basically did their drop-off work for them at my expense.

Reviewed Jun 2018

review from
3,6

Great experience

Pros: Friendly and prompt customer service

Cons: I have no complaints about this location.

Reviewed Apr 2018

review from
2,0

Poor customer service!!!!

Pros: The car started.

Cons: Bottom end car, ridiculous rate, poor customer service!!!!

Reviewed Aug 2017

review from
5,6

Pros: Car was ready when promised.

Cons: At pick up, staff was curt. No explanation of the tolling feature, which became an issue. When I got to where car, it still had a bunch of bugs on it, giving the impression it had just been returned and. It prepped. I didn't notice u till after leaving the lot (as I tried to find the overhead lights and then the headlights) that the car was giving a low tire pressure warning and that the tank was not full. The needle was below the F, and a full tank, as I saw later, goes beyond the F. It was late, the staff wasn't overly helpful or friendly, and I did not go back. I just topped off the air the next morning as all 4 tires were low, more than 10 psi below recommendation. The car worked fine on the first leg of the trip. On the second leg, after paying 2 tolls in cash, the tool booth collector told us it had already been charged to EZ Pass. Now, we read the instructions on the toll feature in the. At and made sure he door was closed, which allegedly would keep the tools from being charged. Yet every toll booth still charged EZ Pass. As the info in the. At said this would only happen if we opened the toll transponder's door, I was not happy. The worst, however, was the tires. As I was filling the car with fuel right before turning it in, the rear right tire went flat. Fortuntely there was an air pump right there. I managed to get air in the tire and return it to Avis without having to call for help and miss my flight, but it was a close thing. All in all, I expected much more from Avis. I always thought of them as a step above the Budgets and Alamos, but after this trip, I don't do so any more.

Reviewed Aug 2017

review from

Rated no. 4

Hertz

8,2 Excellent (201 reviews)

1 location at Charlotte Douglas Airport

╳

Hertz reviews

Car hire locations

Hertz

Locations at Charlotte Douglas Airport

5489 Josh Birmingham Parkway

+1 704 359 0114

Monday	06:00 - 23:59
Tuesday	06:00 - 23:59
Wednesday	06:00 - 23:59
Thursday	06:00 - 23:59
Friday	06:00 - 23:59
Saturday	06:00 - 23:59
Sunday	06:00 - 23:59

All Hertz reviews

Hertz reviews at Charlotte Douglas Airport

Recent reviews

All reviews
Positive
Neutral
Negative

5,6

Pros: Car was as expected.

Cons: We had to wait an hour at the rental car desk to receive a car because Hertz had overbooked and was understaffed for the day.

Reviewed Dec 2019

review from
4,0

Cons: Very delayed pick-up (waited for over an hour). + It was not the car/type of car I wanted and pre-paid for. When I returned the car, I refilled the tank about 10 miles away from the airport, and was charged $23 because the tank wasn't perfectly full (I was likely half a gallon or less short). That's an exorbitant penalty for how full the tank was. Unfair penalties on top of very poor operations and speed of service. Hertz? Never again.

Reviewed Dec 2019

review from
10,0

Cons: Everything worked as expected. Price was good and as well

Reviewed Nov 2019

review from
9,6

Pros: The pick up agent was so nice. No line at pick up. The process was fast and the price was what I expected. The car was just cleaned and ready to go.

Cons: Opportunity for an upgrade at a reasonable price.

Reviewed Jul 2019

review from
2,0

Pros: Nothing. Car reserved was not available or any comparable in size. Really had to scramble to find another provider and of course paid almost double the cost

Cons: If vehicle is reserved, in this case a a simple minivan, have it available or tell customer before you leave the airport and get caught in between.

Reviewed Jul 2019

review from
8,0

Pros: Check in was super easy. Loved that i could pick any car and go.

Cons: Did not like the drop off process. I was expecting someone to check my car back in and give me a receipt.

Reviewed Jun 2019

review from
10,0

Pros: Larry at the Charlotte airport kiosk was fantastic!

Reviewed Apr 2019

review from
9,6

Pros: The agent at pick-up, Monica, was VERY friendly and helpful, and the process was pretty quick and easy. The drop off process was ridiculously easy and quick! Very much appreciated the streamlined service.

Reviewed Mar 2019

review from
10,0

Pros: I can't remember the name of the lady that checked us in but she was very friendly and helpful.

Reviewed Feb 2019

review from
7,6

Poor communication between the local office and the national office

Pros: Excellent pick-up service at the airport.

Cons: Changed my car reservation drop-off date by calling the local Hertz reservation office (as I was instructed because of the "H" in my reservation number) due to Francine but a few days later I changed it back to the original reservation drop-off date (the storm had slowed down so significantly that it turned out to be better to keep the original drop-off date). In the process, I found out that the national office had never been notified of the changed reservation and that they were still expecting me to drop the car off at the original drop-off date.

Reviewed Sep 2018

review from
3,2

Pros: The car was nice and comfortable.

Cons: The renting experience was horrible. It was chaotic and stressful.

Reviewed Sep 2018

review from
9,6

Pros: Pick up and drop off, super easy. Really friendly people at every contact. Choice of several cars that were ready and waiting.

Cons: Nothing to dislike.

Reviewed Jul 2018

review from

10,0

Cons: Everything worked as expected. Price was good and as well

Reviewed Nov 2019

review from
9,6

Pros: The pick up agent was so nice. No line at pick up. The process was fast and the price was what I expected. The car was just cleaned and ready to go.

Cons: Opportunity for an upgrade at a reasonable price.

Reviewed Jul 2019

review from
10,0

Pros: Larry at the Charlotte airport kiosk was fantastic!

Reviewed Apr 2019

review from
9,6

Pros: The agent at pick-up, Monica, was VERY friendly and helpful, and the process was pretty quick and easy. The drop off process was ridiculously easy and quick! Very much appreciated the streamlined service.

Reviewed Mar 2019

review from
10,0

Pros: I can't remember the name of the lady that checked us in but she was very friendly and helpful.

Reviewed Feb 2019

review from
9,6

Pros: Pick up and drop off, super easy. Really friendly people at every contact. Choice of several cars that were ready and waiting.

Cons: Nothing to dislike.

Reviewed Jul 2018

review from

8,0

Pros: Check in was super easy. Loved that i could pick any car and go.

Cons: Did not like the drop off process. I was expecting someone to check my car back in and give me a receipt.

Reviewed Jun 2019

review from
7,6

Poor communication between the local office and the national office

Pros: Excellent pick-up service at the airport.

Cons: Changed my car reservation drop-off date by calling the local Hertz reservation office (as I was instructed because of the "H" in my reservation number) due to Francine but a few days later I changed it back to the original reservation drop-off date (the storm had slowed down so significantly that it turned out to be better to keep the original drop-off date). In the process, I found out that the national office had never been notified of the changed reservation and that they were still expecting me to drop the car off at the original drop-off date.

Reviewed Sep 2018

review from

5,6

Pros: Car was as expected.

Cons: We had to wait an hour at the rental car desk to receive a car because Hertz had overbooked and was understaffed for the day.

Reviewed Dec 2019

review from
4,0

Cons: Very delayed pick-up (waited for over an hour). + It was not the car/type of car I wanted and pre-paid for. When I returned the car, I refilled the tank about 10 miles away from the airport, and was charged $23 because the tank wasn't perfectly full (I was likely half a gallon or less short). That's an exorbitant penalty for how full the tank was. Unfair penalties on top of very poor operations and speed of service. Hertz? Never again.

Reviewed Dec 2019

review from
2,0

Pros: Nothing. Car reserved was not available or any comparable in size. Really had to scramble to find another provider and of course paid almost double the cost

Cons: If vehicle is reserved, in this case a a simple minivan, have it available or tell customer before you leave the airport and get caught in between.

Reviewed Jul 2019

review from
3,2

Pros: The car was nice and comfortable.

Cons: The renting experience was horrible. It was chaotic and stressful.

Reviewed Sep 2018

review from

Rated no. 5

Budget

7,9 Good (164 reviews)

1 location at Charlotte Douglas Airport

╳

Budget reviews

Car hire locations

Budget

Locations at Charlotte Douglas Airport

5489 Josh Birmingham Parkway

+1 704 359 5701

Monday	00:00 - 01:00 05:00 - 23:59
Tuesday	00:00 - 01:00 05:00 - 23:59
Wednesday	00:00 - 01:00 05:00 - 23:59
Thursday	00:00 - 01:00 05:00 - 23:59
Friday	00:00 - 01:00 05:00 - 23:59
Saturday	00:00 - 01:00 05:00 - 23:59
Sunday	00:00 - 01:00 05:00 - 23:59

All Budget reviews

Budget reviews at Charlotte Douglas Airport

Recent reviews

All reviews
Positive
Neutral
Negative

3,2

Pros: Social distancing was Being utilized customer service representative Had a great attitude

Cons: If you’re going to combine two different rental companies be sure to have adequate employees to handle the extra load we had to wait outside in the parking deck 30 minutes no heat it was 45° outside. The car could have been cleaned mud on the seats front and back dog hair Chito’s in food in the cupholders under the seats

Reviewed May 2020

review from
10,0

Pros: Everything

Cons: Nothing

Reviewed Mar 2020

review from
8,8

Pros: Pick up and drop-off were easy. The staff were great. The car was a little weird - push buttons for shifting are not something I would ever choose to use (not Budget's fault, though - it was a GMC)

Reviewed Feb 2020

review from
10,0

Pros: Easy. They were super nice!

Reviewed Dec 2019

review from
2,0

Pros: There were no cars available!!! Got sent to a different location and they still had no cars!

Cons: Being notified of availability!

Reviewed Dec 2019

review from
6,0

Pros: Nice vehicle..we appreciated the first time customer upgrade

Cons: We didn't appreciate the $100 in hidden fees and would have booked elsewhere if we would have known.

Reviewed Nov 2019

review from
8,0

Pros: Great staff. Easy drop off. Pick up not perfect but good. Should be little cheaper.

Cons: Was $230 for 5 days. Cheaper!

Reviewed Oct 2019

review from
2,0

Pros: Dark in parking lot so unable to inspect vehicle at pick up time-no attendant in lot to discuss vehicle condition at pick up.

Cons: Chief complaint=starter did not work the morning after pick up- we stayed at Hampton Inn near airport, so we were not far. Budget sent a tow truck 2 hours after we called to come get the car. They would not send someone sooner with a car so we could be on our way.

Reviewed Aug 2019

review from
3,6

Pros: The Jeep Compass I ended up with was ultimately satisfactory

Cons: I was given a car at 0100 at CLT that needed immediate maintenance. Why was it in the pool? The next day I had to drive to FAY to get an exchange. It was a larger vehicle than what I had originally chose.

Reviewed Aug 2019

review from
9,6

Cons: Usually pay 60 for the weekend. Paid double

Reviewed Jul 2019

review from
6,4

Pros: Pock up was easy and efficent. Was given a vehicle that was several classes above requested class. I

Cons: Drop off in Augusta. Initial drop off location closed at my scheduled drop off time. Apparently the location closed 1 minute early because they were gone when I got there. Some sort of flag indicator on both sides that location is closing at scheduled drop off and for location to close on time.

Reviewed Jun 2019

review from
8,0

Pros: The car was great and so awesome on my trip.

Cons: I was quoted $110 and when I dropped it off was charge $138. That’s not even close

Reviewed Jun 2019

review from

10,0

Pros: Everything

Cons: Nothing

Reviewed Mar 2020

review from
8,8

Pros: Pick up and drop-off were easy. The staff were great. The car was a little weird - push buttons for shifting are not something I would ever choose to use (not Budget's fault, though - it was a GMC)

Reviewed Feb 2020

review from
10,0

Pros: Easy. They were super nice!

Reviewed Dec 2019

review from
9,6

Cons: Usually pay 60 for the weekend. Paid double

Reviewed Jul 2019

review from

8,0

Pros: Great staff. Easy drop off. Pick up not perfect but good. Should be little cheaper.

Cons: Was $230 for 5 days. Cheaper!

Reviewed Oct 2019

review from
8,0

Pros: The car was great and so awesome on my trip.

Cons: I was quoted $110 and when I dropped it off was charge $138. That’s not even close

Reviewed Jun 2019

review from

3,2

Pros: Social distancing was Being utilized customer service representative Had a great attitude

Cons: If you’re going to combine two different rental companies be sure to have adequate employees to handle the extra load we had to wait outside in the parking deck 30 minutes no heat it was 45° outside. The car could have been cleaned mud on the seats front and back dog hair Chito’s in food in the cupholders under the seats

Reviewed May 2020

review from
2,0

Pros: There were no cars available!!! Got sent to a different location and they still had no cars!

Cons: Being notified of availability!

Reviewed Dec 2019

review from
6,0

Pros: Nice vehicle..we appreciated the first time customer upgrade

Cons: We didn't appreciate the $100 in hidden fees and would have booked elsewhere if we would have known.

Reviewed Nov 2019

review from
2,0

Pros: Dark in parking lot so unable to inspect vehicle at pick up time-no attendant in lot to discuss vehicle condition at pick up.

Cons: Chief complaint=starter did not work the morning after pick up- we stayed at Hampton Inn near airport, so we were not far. Budget sent a tow truck 2 hours after we called to come get the car. They would not send someone sooner with a car so we could be on our way.

Reviewed Aug 2019

review from
3,6

Pros: The Jeep Compass I ended up with was ultimately satisfactory

Cons: I was given a car at 0100 at CLT that needed immediate maintenance. Why was it in the pool? The next day I had to drive to FAY to get an exchange. It was a larger vehicle than what I had originally chose.

Reviewed Aug 2019

review from
6,4

Pros: Pock up was easy and efficent. Was given a vehicle that was several classes above requested class. I

Cons: Drop off in Augusta. Initial drop off location closed at my scheduled drop off time. Apparently the location closed 1 minute early because they were gone when I got there. Some sort of flag indicator on both sides that location is closing at scheduled drop off and for location to close on time.

Reviewed Jun 2019

review from

Rated no. 6

Dollar

7,4 Good (410 reviews)

1 location at Charlotte Douglas Airport

╳

Dollar reviews

Car hire locations

Dollar

Locations at Charlotte Douglas Airport

5489 Josh Birmingham Parkway

+1 866 434 2226

Monday	06:00 - 23:59
Tuesday	06:00 - 23:59
Wednesday	06:00 - 23:59
Thursday	06:00 - 23:59
Friday	06:00 - 23:59
Saturday	06:00 - 23:59
Sunday	06:00 - 23:59

All Dollar reviews

Dollar reviews at Charlotte Douglas Airport

Recent reviews

All reviews
Positive
Neutral
Negative

5,2

Cons: The car was still dirty it had the previous renter's almonds ear plugs food down in the cracks of the car. They say they disinfect these cars but I did not see that at all. Also when it comes to drop off time Enterprise allows you to drop off before midnight this place wants you here by noon.

Reviewed May 2020

review from
10,0

Pros: Konteh displayed excellent customer service. She was pleasant, helpful and knowledgeable.

Reviewed Apr 2020

review from
2,0

Cons: It could have been better had I been able to cancel this rental due to changed travel plans because of coronavirus. I was not able to use or cancel this reservation.

Reviewed Mar 2020

review from
5,6

Pros: The staff was all friendly and professional.

Cons: I had to wait for 65 minutes before my vehicle was ready. This caused me to arrive late to a business function I had to attend. I only received a $35 dollar voucher for the inconvenience, which caused far more than $35 dollars in damage to my business. After this experience, I will not use Dollar again.

Reviewed Feb 2020

review from
9,6

Pros: Everything was great.

Cons: Shorten the wait time for pickup and drop off

Reviewed Feb 2020

review from
7,2

Pros: yes they were friendly

Cons: airport rental return easy

Reviewed Feb 2020

review from
9,6

Pros: Staff were great and the process of pick up and drop off very quick

Reviewed Feb 2020

review from
10,0

Pros: The vehicle was great. It was big and efficient.

Cons: The pickup was quite slow. We had to wait about 20 minutes after being at the desk to get our vehicle.

Reviewed Jan 2020

review from
4,0

Cons: No cars were available. It was an additional 35 minute wait...standing on the outside in cold weather at 9 in the morning!

Reviewed Jan 2020

review from
8,0

Pros: Car was as expected, very clean and comfortable.

Cons: Service was not as expected. We found ourselves very confused about the pick up and drop off procedure with no guidance from the staff. You are simply assigned a type of car and you pick one out and drive it out... it feels like stealing a car so we went back to check if we needed to do anything else, the staff was very sharp and answered “only if you have a problem, what’s your problem”. Upon leaving we needed to present the receipt for the car which we had already packed into the trunk. A little communication from the staff would have made this process much smoother! Drop off was a similar experience. No signs designating what to do or anyone to greet us when we arrived. I ended up asking another customer what to do and finally staff commented that they will evaluate the car. Again, unnecessary confusion and lack of communication.

Reviewed Jan 2020

review from
2,0

Pros: Nothing

Cons: The car was not made available at all. No options provided.

Reviewed Dec 2019

review from
8,0

Pros: yes

Cons: yes

Reviewed Dec 2019

review from

10,0

Pros: Konteh displayed excellent customer service. She was pleasant, helpful and knowledgeable.

Reviewed Apr 2020

review from
9,6

Pros: Everything was great.

Cons: Shorten the wait time for pickup and drop off

Reviewed Feb 2020

review from
9,6

Pros: Staff were great and the process of pick up and drop off very quick

Reviewed Feb 2020

review from
10,0

Pros: The vehicle was great. It was big and efficient.

Cons: The pickup was quite slow. We had to wait about 20 minutes after being at the desk to get our vehicle.

Reviewed Jan 2020

review from

7,2

Pros: yes they were friendly

Cons: airport rental return easy

Reviewed Feb 2020

review from
8,0

Pros: Car was as expected, very clean and comfortable.

Cons: Service was not as expected. We found ourselves very confused about the pick up and drop off procedure with no guidance from the staff. You are simply assigned a type of car and you pick one out and drive it out... it feels like stealing a car so we went back to check if we needed to do anything else, the staff was very sharp and answered “only if you have a problem, what’s your problem”. Upon leaving we needed to present the receipt for the car which we had already packed into the trunk. A little communication from the staff would have made this process much smoother! Drop off was a similar experience. No signs designating what to do or anyone to greet us when we arrived. I ended up asking another customer what to do and finally staff commented that they will evaluate the car. Again, unnecessary confusion and lack of communication.

Reviewed Jan 2020

review from
8,0

Pros: yes

Cons: yes

Reviewed Dec 2019

review from

5,2

Cons: The car was still dirty it had the previous renter's almonds ear plugs food down in the cracks of the car. They say they disinfect these cars but I did not see that at all. Also when it comes to drop off time Enterprise allows you to drop off before midnight this place wants you here by noon.

Reviewed May 2020

review from
2,0

Cons: It could have been better had I been able to cancel this rental due to changed travel plans because of coronavirus. I was not able to use or cancel this reservation.

Reviewed Mar 2020

review from
5,6

Pros: The staff was all friendly and professional.

Cons: I had to wait for 65 minutes before my vehicle was ready. This caused me to arrive late to a business function I had to attend. I only received a $35 dollar voucher for the inconvenience, which caused far more than $35 dollars in damage to my business. After this experience, I will not use Dollar again.

Reviewed Feb 2020

review from
4,0

Cons: No cars were available. It was an additional 35 minute wait...standing on the outside in cold weather at 9 in the morning!

Reviewed Jan 2020

review from
2,0

Pros: Nothing

Cons: The car was not made available at all. No options provided.

Reviewed Dec 2019

review from

Rated no. 7

Advantage

7,0 Good (169 reviews)

1 location at Charlotte Douglas Airport

╳

Advantage reviews

Car hire locations

Advantage

Locations at Charlotte Douglas Airport

5501 Josh Birmingham Parkway

+1 704 395 9983

Monday	05:00 - 23:59
Tuesday	05:00 - 23:59
Wednesday	05:00 - 23:59
Thursday	05:00 - 23:59
Friday	05:00 - 23:59
Saturday	05:00 - 23:59
Sunday	05:00 - 23:59

All Advantage reviews

Advantage reviews at Charlotte Douglas Airport

Recent reviews

All reviews
Positive
Neutral
Negative

8,0

Cons: Construction surrounding airport

Reviewed Jan 2019

review from
5,2

Pros: Nothing

Cons: Canceled the car because mileages was unlimited now I know not to rent there

Reviewed Jan 2019

review from
2,0

Unable to contact

Cons: My flight was canceled and I couldn’t get ahold of anyone to change my reservation. I was charged for a car I was never able to use. My voicemails on their system went unanswered.

Reviewed Dec 2018

review from
5,2

Hidden information

Pros: The only reason I booked with them was because of their price.

Cons: But I guess you get what you pay for. When I first booked the car online nowhere did it say of you are in-state you have to have a credit card or that you have limited mileage. How is this fair when if I was from out of town I got unlimited miles and could use a debit card for the 200 deposit??? Getting to the place is where they tell you all of that. Since I dont have a credit card I waisted money on a reservation with them. They wouldn't let me add another driver to the policy since the reservation was done online (yet online...it's not an option to add another driver). I couldn't use someone's else's credit card with the same last name as me (and who was right there with me to give consent for the use of their card) yet at other car rental companies I have done that before in the past. I needed a car and theirs was cheaper so I ended up getting another reservation with them in someone else's name. With this reservation (although it was also done online) I could now all of a sudden and an additional driver to it. They said when we turn the car back in, any occurred charges could be paid for with another card. When we brought the car back, they lied and said they wouldn't charge us for an additional driver however, they did anyways placing that charge on a credit card that no charge should have been made to. I had absolutely no problem paying for the additional driver, however it would have been done with a debit card so don't lie to me about where it's getting charged to not mess up people's credit status.

Reviewed Dec 2018

review from
7,6

Cons: You didn’t tell me about the mileage limitation clearly. Need to make that VERY clear. Would have cost me an additional $20/ day

Reviewed Nov 2018

review from
8,8

Car

Pros: Staff

Cons: Car as dirty outside

Reviewed Nov 2018

review from
4,4

Mediocre at best

Pros: Car was clean and easy access from airport to rental area.

Cons: I rent d a Toyota RAV4, a mid size SUV. I got a Ford Escape, which was NOT midsize. The car was horrid, the rear squeaked with every bump and it was cramped. NOT what I had signed up for. Very disappointed, as I had specifically NOT chosen the Ford Escape choices online, yet still ended up with one.

Reviewed Nov 2018

review from
3,6

First and Last Time Ever Using Advantage

Pros: That I eventually got a car.

Cons: The process of picking up the car in Charlotte was outrageously terrible. Truly, their operations felt like it was their first day...in the 80s. Seriously, how can it take over 30 minutes to pick-up a car for which you provided all the essential information in advance? I booked this for price but it was not worth it.

Reviewed Nov 2018

review from
5,2

smelly car w/ ants

Cons: car smelled like BO for the first two days. Had to keep the windows rolled down. There were ants crawling around the console and dash.

Reviewed Nov 2018

review from
3,2

No vehicles to be rented!

Cons: A rental car company has to have rental cars available. We waited almost an hour for a car to be returned.

Reviewed Nov 2018

review from
2,0

Long wait to pick up

Pros: Nothing

Cons: The wait to pick the car up was so Longmeadow that after 15 mins I abandoned the res and went w Enterprise. Never again.

Reviewed Nov 2018

review from
3,6

Thought I got a deal

Pros: Process was normal; the value of the vehicle was average after the charge for an additional driver and comprehensive insurance.

Cons: Pick up - no one cleaned the car; the tire pressure light was on but we were told not to worry about it. At Drop off no one came to check the vehicle. We were told to just go ahead and I would get the receipt emailed to me. This made me uncomfortable as they didn't even look at the car and I didn't want something to "pop up" that they could say was wrong. In the end they did not charge me for any extras, as they shouldn't have. so it worked out fine.

Reviewed Oct 2018

review from

8,8

Car

Pros: Staff

Cons: Car as dirty outside

Reviewed Nov 2018

review from

8,0

Cons: Construction surrounding airport

Reviewed Jan 2019

review from
7,6

Cons: You didn’t tell me about the mileage limitation clearly. Need to make that VERY clear. Would have cost me an additional $20/ day

Reviewed Nov 2018

review from

5,2

Pros: Nothing

Cons: Canceled the car because mileages was unlimited now I know not to rent there

Reviewed Jan 2019

review from
2,0

Unable to contact

Cons: My flight was canceled and I couldn’t get ahold of anyone to change my reservation. I was charged for a car I was never able to use. My voicemails on their system went unanswered.

Reviewed Dec 2018

review from
5,2

Hidden information

Pros: The only reason I booked with them was because of their price.

Cons: But I guess you get what you pay for. When I first booked the car online nowhere did it say of you are in-state you have to have a credit card or that you have limited mileage. How is this fair when if I was from out of town I got unlimited miles and could use a debit card for the 200 deposit??? Getting to the place is where they tell you all of that. Since I dont have a credit card I waisted money on a reservation with them. They wouldn't let me add another driver to the policy since the reservation was done online (yet online...it's not an option to add another driver). I couldn't use someone's else's credit card with the same last name as me (and who was right there with me to give consent for the use of their card) yet at other car rental companies I have done that before in the past. I needed a car and theirs was cheaper so I ended up getting another reservation with them in someone else's name. With this reservation (although it was also done online) I could now all of a sudden and an additional driver to it. They said when we turn the car back in, any occurred charges could be paid for with another card. When we brought the car back, they lied and said they wouldn't charge us for an additional driver however, they did anyways placing that charge on a credit card that no charge should have been made to. I had absolutely no problem paying for the additional driver, however it would have been done with a debit card so don't lie to me about where it's getting charged to not mess up people's credit status.

Reviewed Dec 2018

review from
4,4

Mediocre at best

Pros: Car was clean and easy access from airport to rental area.

Cons: I rent d a Toyota RAV4, a mid size SUV. I got a Ford Escape, which was NOT midsize. The car was horrid, the rear squeaked with every bump and it was cramped. NOT what I had signed up for. Very disappointed, as I had specifically NOT chosen the Ford Escape choices online, yet still ended up with one.

Reviewed Nov 2018

review from
3,6

First and Last Time Ever Using Advantage

Pros: That I eventually got a car.

Cons: The process of picking up the car in Charlotte was outrageously terrible. Truly, their operations felt like it was their first day...in the 80s. Seriously, how can it take over 30 minutes to pick-up a car for which you provided all the essential information in advance? I booked this for price but it was not worth it.

Reviewed Nov 2018

review from
5,2

smelly car w/ ants

Cons: car smelled like BO for the first two days. Had to keep the windows rolled down. There were ants crawling around the console and dash.

Reviewed Nov 2018

review from
3,2

No vehicles to be rented!

Cons: A rental car company has to have rental cars available. We waited almost an hour for a car to be returned.

Reviewed Nov 2018

review from
2,0

Long wait to pick up

Pros: Nothing

Cons: The wait to pick the car up was so Longmeadow that after 15 mins I abandoned the res and went w Enterprise. Never again.

Reviewed Nov 2018

review from
3,6

Thought I got a deal

Pros: Process was normal; the value of the vehicle was average after the charge for an additional driver and comprehensive insurance.

Cons: Pick up - no one cleaned the car; the tire pressure light was on but we were told not to worry about it. At Drop off no one came to check the vehicle. We were told to just go ahead and I would get the receipt emailed to me. This made me uncomfortable as they didn't even look at the car and I didn't want something to "pop up" that they could say was wrong. In the end they did not charge me for any extras, as they shouldn't have. so it worked out fine.

Reviewed Oct 2018

review from

Rated no. 8

Thrifty

6,7 Good (73 reviews)

1 location at Charlotte Douglas Airport

╳

Thrifty reviews

Car hire locations

Thrifty

Locations at Charlotte Douglas Airport

5330 Wilkinson Blvd

+1 877 283 0898

Monday	06:00 - 20:00
Tuesday	06:00 - 20:00
Wednesday	06:00 - 20:00
Thursday	06:00 - 20:00
Friday	06:00 - 20:00
Saturday	06:00 - 20:00
Sunday	06:00 - 20:00

All Thrifty reviews

Thrifty reviews at Charlotte Douglas Airport

Recent reviews

All reviews
Positive
Neutral
Negative

4,4

Easy drop off

Pros: Quick and easy drop off

Cons: There is no Thrifry drop off, if I didn't know to take to Dollar I would still be wandering the airport.

Reviewed Jul 2017

review from
2,4

Thrifty and Kayak -- Bad combination

Cons: I made two Thrifty Car reservations using Kayak. When I tried to pick up the first car Thrifty said the reservation was cancelled. Sure enough, I checked the Kayak paperwork and the reservation cancelled automatically two hours before the scheduled pick up time. I checked the next reservation 3 days in the future and found that it too automatically cancelled 2 hours before the scheduled pick up. I called both Kayak and Thrifty and neither could change it. Absolutely useless.

Reviewed Jun 2017

review from
10,0

They made it so easy and were so very friendly!!

Pros: The location was close to the airport, the shuttle was clean and easy to find, and the employees were so kind and very efficient!

Reviewed May 2017

review from
3,6

The highlight of this experience was surrendering the vehicle.

Pros: It was exhilarating being reprimanded by the check in desk for declining their own insurance, even though I had already purchased insurance via Kayak.

Cons: The rented Ford Fiesta may have once been a viable vehicle, but the transmission barely cycled--leaving me stranded more than once in the middle of intersections. What a piece of junk.

Reviewed May 2017

review from
3,2

Worse than the DMV

Cons: A single person running the counter when checking in. Zero ability to answer questions. The car treated me like a teenager with having speed limited to 80, volume limited to 9, seat belts that would shut off the radio if they weren't plugged in. There wasn't a drive to pick us up from the location to go back to the airport. Overall, the situation was a disaster.

Reviewed May 2017

review from
4,0

The Handling of the Car

Cons: The handling of the car that I was given was terrible. It was very sensitive, which made it tough to drive especially when on the highway. In addition, the lady at the counter said the upgrade was $12 and when I got the receipt, it as $20.

Reviewed May 2017

review from
8,4

Great car, great rate, sketchy location and unhelpful employees

Pros: The car was brand spankin' new, for an unfathomably low price. Drove well, great gas mileage. If you pay by credit card, don't get the insurance! Your credit card company most likely has car rental insurance built in (obviously, you should double check first). Don't let them try to push insurance on you.

Cons: The location is pretty awful and not on the Airport grounds. The folks working there are not helpful, slow, and don't understand customer service.

Reviewed May 2017

review from
3,2

Not what I purchased

Cons: I purchased a specialty car that was shown as a smaller suv on Kyak. When I got to Thrifty I was given a compact car. They asked if I wanted to upgrade to what I got online- for double the price. WILL NOT go through Kayak/Thrifty again!

Reviewed Apr 2017

review from
8,4

Pros: The staff was very friendly and helpful.

Reviewed Apr 2017

review from
8,0

Cons: Pick up in Charlotte, no cruise control

Reviewed Apr 2017

review from
8,8

Great car and value, counter could use more assist

Pros: The service was perfect and the assistants extremely friendly. My car was clean inside and out. The price was fair.

Cons: The location seemed understaffed so, pick-up processing was slow.

Reviewed Mar 2017

review from
6,4

Never again!

Pros: The car we did finally receive was very clean, only 1400 miles on it.

Cons: After reserving a 5 passenger specialty car, we were given a Toyota Yaris! Try and get 5 passengers and 2 bags in that! After calling the manager we were "upgraded" to a Impreza. Then when I looked at my receipt we were overcharged for each day. The clerk did not care and refused to correct it, "whatever it rings up is what it is"!. When asking for the manager again, we were ignored totally. Finally the shuttle driver took care of us ( we had to take a shuttle back to the airport to get everything corrected, then shuttle back again to get the car.) Took almost two hours of our vacation to pick up our rental car. UNACCEPTABLE SERVICE! The clerk was incompetent and the manager available by phone only, not of much help. Called the 1-800 national #, got hung up on, then they told us to take the car and they would adjust the price after, but it was too late, we were on the way back to the airport. Do not run a business like this with a "new" clerk who has no clue what he is doing.

Reviewed Mar 2017

review from

10,0

They made it so easy and were so very friendly!!

Pros: The location was close to the airport, the shuttle was clean and easy to find, and the employees were so kind and very efficient!

Reviewed May 2017

review from
8,8

Great car and value, counter could use more assist

Pros: The service was perfect and the assistants extremely friendly. My car was clean inside and out. The price was fair.

Cons: The location seemed understaffed so, pick-up processing was slow.

Reviewed Mar 2017

review from

8,4

Great car, great rate, sketchy location and unhelpful employees

Pros: The car was brand spankin' new, for an unfathomably low price. Drove well, great gas mileage. If you pay by credit card, don't get the insurance! Your credit card company most likely has car rental insurance built in (obviously, you should double check first). Don't let them try to push insurance on you.

Cons: The location is pretty awful and not on the Airport grounds. The folks working there are not helpful, slow, and don't understand customer service.

Reviewed May 2017

review from
8,4

Pros: The staff was very friendly and helpful.

Reviewed Apr 2017

review from
8,0

Cons: Pick up in Charlotte, no cruise control

Reviewed Apr 2017

review from

4,4

Easy drop off

Pros: Quick and easy drop off

Cons: There is no Thrifry drop off, if I didn't know to take to Dollar I would still be wandering the airport.

Reviewed Jul 2017

review from
2,4

Thrifty and Kayak -- Bad combination

Cons: I made two Thrifty Car reservations using Kayak. When I tried to pick up the first car Thrifty said the reservation was cancelled. Sure enough, I checked the Kayak paperwork and the reservation cancelled automatically two hours before the scheduled pick up time. I checked the next reservation 3 days in the future and found that it too automatically cancelled 2 hours before the scheduled pick up. I called both Kayak and Thrifty and neither could change it. Absolutely useless.

Reviewed Jun 2017

review from
3,6

The highlight of this experience was surrendering the vehicle.

Pros: It was exhilarating being reprimanded by the check in desk for declining their own insurance, even though I had already purchased insurance via Kayak.

Cons: The rented Ford Fiesta may have once been a viable vehicle, but the transmission barely cycled--leaving me stranded more than once in the middle of intersections. What a piece of junk.

Reviewed May 2017

review from
3,2

Worse than the DMV

Cons: A single person running the counter when checking in. Zero ability to answer questions. The car treated me like a teenager with having speed limited to 80, volume limited to 9, seat belts that would shut off the radio if they weren't plugged in. There wasn't a drive to pick us up from the location to go back to the airport. Overall, the situation was a disaster.

Reviewed May 2017

review from
4,0

The Handling of the Car

Cons: The handling of the car that I was given was terrible. It was very sensitive, which made it tough to drive especially when on the highway. In addition, the lady at the counter said the upgrade was $12 and when I got the receipt, it as $20.

Reviewed May 2017

review from
3,2

Not what I purchased

Cons: I purchased a specialty car that was shown as a smaller suv on Kyak. When I got to Thrifty I was given a compact car. They asked if I wanted to upgrade to what I got online- for double the price. WILL NOT go through Kayak/Thrifty again!

Reviewed Apr 2017

review from
6,4

Never again!

Pros: The car we did finally receive was very clean, only 1400 miles on it.

Cons: After reserving a 5 passenger specialty car, we were given a Toyota Yaris! Try and get 5 passengers and 2 bags in that! After calling the manager we were "upgraded" to a Impreza. Then when I looked at my receipt we were overcharged for each day. The clerk did not care and refused to correct it, "whatever it rings up is what it is"!. When asking for the manager again, we were ignored totally. Finally the shuttle driver took care of us ( we had to take a shuttle back to the airport to get everything corrected, then shuttle back again to get the car.) Took almost two hours of our vacation to pick up our rental car. UNACCEPTABLE SERVICE! The clerk was incompetent and the manager available by phone only, not of much help. Called the 1-800 national #, got hung up on, then they told us to take the car and they would adjust the price after, but it was too late, we were on the way back to the airport. Do not run a business like this with a "new" clerk who has no clue what he is doing.

Reviewed Mar 2017

review from

Rated no. 9

Payless

5,9 Okay (136 reviews)

1 location at Charlotte Douglas Airport

╳

Payless reviews

Car hire locations

Payless

Locations at Charlotte Douglas Airport

3315 Scott Futrell Drive

+1 704 399 7167

Monday	09:00 - 21:00
Tuesday	09:00 - 21:00
Wednesday	09:00 - 21:00
Thursday	09:00 - 21:00
Friday	09:00 - 21:00
Saturday	09:00 - 21:00
Sunday	09:00 - 21:00

All Payless reviews

Payless reviews at Charlotte Douglas Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2,0

The Payless shuttle never came.

Pros: We went to Avis

Cons: We waited 40 minutes

Reviewed Oct 2018

review from
2,0

Never got my car.- completely unacceptable

Pros: Nothing

Cons: Payless called me while I was on the way to the rental car to tell me they didn’t have a car for me. Unacceptable

Reviewed Oct 2018

review from
10,0

Pros: Easy check-in, car was ready

Reviewed Sep 2018

review from
2,0

Cons: The van did not pick us up. We waited 40 plus minutes and had to take a cab to their location. The local phone number given to us went to a national location. We could not get info as to when we might have been picked up. The local Payless employee could have not been less helpful and offered no apology. We will never use Payless again.

Reviewed Aug 2018

review from
8,0

Payless .. not bad, not amazing, but good enough!

Pros: The price was good, no secret charges. The staff were very nice and I was in and out asap. Car was great and got me exactly where I needed to go!

Cons: The shuttles take a long time but I understand why. I took a cab instead to find the NC airport location.

Reviewed Aug 2018

review from
4,0

loss for words

Pros: car was fine.

Cons: I had to wait at the airport for over an hour for a shuttle to the site. when I got to the site I had to wait for a car and it to be cleaned. I was really disappointed. I have used Payless in the past and was satisfied , I think I might have to really think about using u people again

Reviewed Jul 2018

review from
2,0

No pickup. No phone answering. Terrible customer svc

Pros: Nothing

Cons: Sat on curb for 25 minutes with no shuttle circulating. Called local office number 4-5 times with no one answering the phone. Then called national 800 number, actually spoke to a human who assured me a shuttle was on the way. After waiting another 10 minutes I walked inside and rented from another company. Not worth the hassle and wasting an hour of your life waiting for their shuttle bus. Will not rent from Payless ever

Reviewed Jul 2018

review from
2,0

Cons: I picked up the car with quarter tank of gas with 5536 meter mileage and returned the car with half tank full of gas with 5574 meter mileage. I only drove 38 miles for whole rental. I added 5.162 gallon of gas which is about half full of tank. Payless Car Rental girl wanted me to pay up to full of tank gas and charged me additional $18.07 for fuel charge. I felt I got robbed

Reviewed Jun 2018

review from
3,2

Car not ready, smelled like cigarettes

Pros: The car got good gas mileage

Cons: First the shuttle took 45 minutes to arrive, even after two phone calls. The car wasn’t ready so we had to wait 15 more minutes after getting there, even though we were almost two hours later than we had reserved the car for. The car was smelled like an ash tray and was filthy with crumbs in the cup holders and stains on the seats.

Reviewed May 2018

review from
2,8

Charlotte Airport Payless POOR

Pros: Car itself was running and functional

Cons: Extremely long wait for Charlotte Payless staff to pickup and drop off. rental is off Airport property No urgency what so ever Car war dirty Employees were confrontational with each other and customers

Reviewed May 2018

review from
9,6

Great overall experience!

Pros: Great price, Quick Service, no problems at all. Loved my little car and paid what I was originally quoted.

Reviewed Apr 2018

review from
6,0

Never again

Pros: price

Cons: 1. shuttle from airport only ran every 30 mins. 2. car needed oil change and tire pressure sensor was on the entire time 3. charged $200 to my car on pickup, still waiting for credit to lower charge to agreed upon rate. 4. i was told office opened on Sunday at 9am to drop off car, but wasn't told shuttle wasn't avail for another 30 mins. fortunately for this rental they were in hotel and i was able to use hotel shuttle to airport. It wasn't worth the slightly better price to have to go off airport for rental.

Reviewed Apr 2018

review from

10,0

Pros: Easy check-in, car was ready

Reviewed Sep 2018

review from
9,6

Great overall experience!

Pros: Great price, Quick Service, no problems at all. Loved my little car and paid what I was originally quoted.

Reviewed Apr 2018

review from

8,0

Payless .. not bad, not amazing, but good enough!

Pros: The price was good, no secret charges. The staff were very nice and I was in and out asap. Car was great and got me exactly where I needed to go!

Cons: The shuttles take a long time but I understand why. I took a cab instead to find the NC airport location.

Reviewed Aug 2018

review from

2,0

The Payless shuttle never came.

Pros: We went to Avis

Cons: We waited 40 minutes

Reviewed Oct 2018

review from
2,0

Never got my car.- completely unacceptable

Pros: Nothing

Cons: Payless called me while I was on the way to the rental car to tell me they didn’t have a car for me. Unacceptable

Reviewed Oct 2018

review from
2,0

Cons: The van did not pick us up. We waited 40 plus minutes and had to take a cab to their location. The local phone number given to us went to a national location. We could not get info as to when we might have been picked up. The local Payless employee could have not been less helpful and offered no apology. We will never use Payless again.

Reviewed Aug 2018

review from
4,0

loss for words

Pros: car was fine.

Cons: I had to wait at the airport for over an hour for a shuttle to the site. when I got to the site I had to wait for a car and it to be cleaned. I was really disappointed. I have used Payless in the past and was satisfied , I think I might have to really think about using u people again

Reviewed Jul 2018

review from
2,0

No pickup. No phone answering. Terrible customer svc

Pros: Nothing

Cons: Sat on curb for 25 minutes with no shuttle circulating. Called local office number 4-5 times with no one answering the phone. Then called national 800 number, actually spoke to a human who assured me a shuttle was on the way. After waiting another 10 minutes I walked inside and rented from another company. Not worth the hassle and wasting an hour of your life waiting for their shuttle bus. Will not rent from Payless ever

Reviewed Jul 2018

review from
2,0

Cons: I picked up the car with quarter tank of gas with 5536 meter mileage and returned the car with half tank full of gas with 5574 meter mileage. I only drove 38 miles for whole rental. I added 5.162 gallon of gas which is about half full of tank. Payless Car Rental girl wanted me to pay up to full of tank gas and charged me additional $18.07 for fuel charge. I felt I got robbed

Reviewed Jun 2018

review from
3,2

Car not ready, smelled like cigarettes

Pros: The car got good gas mileage

Cons: First the shuttle took 45 minutes to arrive, even after two phone calls. The car wasn’t ready so we had to wait 15 more minutes after getting there, even though we were almost two hours later than we had reserved the car for. The car was smelled like an ash tray and was filthy with crumbs in the cup holders and stains on the seats.

Reviewed May 2018

review from
2,8

Charlotte Airport Payless POOR

Pros: Car itself was running and functional

Cons: Extremely long wait for Charlotte Payless staff to pickup and drop off. rental is off Airport property No urgency what so ever Car war dirty Employees were confrontational with each other and customers

Reviewed May 2018

review from
6,0

Never again

Pros: price

Cons: 1. shuttle from airport only ran every 30 mins. 2. car needed oil change and tire pressure sensor was on the entire time 3. charged $200 to my car on pickup, still waiting for credit to lower charge to agreed upon rate. 4. i was told office opened on Sunday at 9am to drop off car, but wasn't told shuttle wasn't avail for another 30 mins. fortunately for this rental they were in hotel and i was able to use hotel shuttle to airport. It wasn't worth the slightly better price to have to go off airport for rental.

Reviewed Apr 2018

review from

Advance Car And Truck Rental

1 location at Charlotte Douglas Airport

╳

Car hire locations

Advance Car And Truck Rental

Locations at Charlotte Douglas Airport

5501 Josh Birmingham Pkwy Suite A, Charlotte, Mecklenburg County, North Carolina

+1 704 395 9983

Airport Van

1 location at Charlotte Douglas Airport

╳

Car hire locations

Airport Van

Locations at Charlotte Douglas Airport

4901 Wilkinson Blvd

Easirent

1 location at Charlotte Douglas Airport

╳

Car hire locations

Easirent

Locations at Charlotte Douglas Airport

Charlotte Douglas International Airport

Monday	00:01 - 23:59
Tuesday	00:01 - 23:59
Wednesday	00:01 - 23:59
Thursday	00:01 - 23:59
Friday	00:01 - 23:59
Saturday	00:01 - 23:59
Sunday

Europcar

1 location at Charlotte Douglas Airport

╳

Car hire locations

Europcar

Locations at Charlotte Douglas Airport

Please Go To The Advantage Counter

+1 704 395 9983

keddy by Europcar

1 location at Charlotte Douglas Airport

╳

Car hire locations

keddy by Europcar

Locations at Charlotte Douglas Airport

4200 Rental Car Rd, Charlotte

+1 704 395 9983

National

1 location at Charlotte Douglas Airport

╳

Car hire locations

National

Locations at Charlotte Douglas Airport

5489 R C Josh Birmingham Pkwy

+1 844 366 8843

Monday	00:00 - 02:00 04:00 - 23:59
Tuesday	00:00 - 02:00 04:00 - 23:59
Wednesday	00:00 - 02:00 04:00 - 23:59
Thursday	00:00 - 02:00 04:00 - 23:59
Friday	00:00 - 02:00 04:00 - 23:59
Saturday	00:00 - 02:00 04:00 - 23:59
Sunday	00:00 - 02:00 04:00 - 23:59

Silvercar

1 location at Charlotte Douglas Airport

╳

Car hire locations

Silvercar

Locations at Charlotte Douglas Airport

3101 Yorkmont Road, STE 1600

+1 855 359 2227

Sunnycars

1 location at Charlotte Douglas Airport