4.4 OkayJul 27 2017
Easy drop offQuick and easy drop offThere is no Thrifry drop off, if I didn't know to take to Dollar I would still be wandering the airport.
2.4 MediocreJun 6 2017
Thrifty and Kayak -- Bad combinationI made two Thrifty Car reservations using Kayak. When I tried to pick up the first car Thrifty said the reservation was cancelled. Sure enough, I checked the Kayak paperwork and the reservation cancelled automatically two hours before the scheduled pick up time. I checked the next reservation 3 days in the future and found that it too automatically cancelled 2 hours before the scheduled pick up. I called both Kayak and Thrifty and neither could change it. Absolutely useless.
10.0 ExcellentMay 17 2017
They made it so easy and were so very friendly!!The location was close to the airport, the shuttle was clean and easy to find, and the employees were so kind and very efficient!
3.6 MediocreMay 7 2017
The highlight of this experience was surrendering the vehicle.It was exhilarating being reprimanded by the check in desk for declining their own insurance, even though I had already purchased insurance via Kayak.The rented Ford Fiesta may have once been a viable vehicle, but the transmission barely cycled--leaving me stranded more than once in the middle of intersections. What a piece of junk.
3.2 MediocreMay 2 2017
Worse than the DMVA single person running the counter when checking in. Zero ability to answer questions. The car treated me like a teenager with having speed limited to 80, volume limited to 9, seat belts that would shut off the radio if they weren't plugged in. There wasn't a drive to pick us up from the location to go back to the airport. Overall, the situation was a disaster.
4.0 OkayMay 2 2017
The Handling of the CarThe handling of the car that I was given was terrible. It was very sensitive, which made it tough to drive especially when on the highway. In addition, the lady at the counter said the upgrade was $12 and when I got the receipt, it as $20.
8.4 ExcellentMay 1 2017
Great car, great rate, sketchy location and unhelpful employeesThe car was brand spankin' new, for an unfathomably low price. Drove well, great gas mileage. If you pay by credit card, don't get the insurance! Your credit card company most likely has car rental insurance built in (obviously, you should double check first). Don't let them try to push insurance on you.The location is pretty awful and not on the Airport grounds. The folks working there are not helpful, slow, and don't understand customer service.
3.2 MediocreApr 24 2017
Not what I purchasedI purchased a specialty car that was shown as a smaller suv on Kyak. When I got to Thrifty I was given a compact car. They asked if I wanted to upgrade to what I got online- for double the price. WILL NOT go through Kayak/Thrifty again!
8.4 ExcellentApr 10 2017
The staff was very friendly and helpful.
8.0 ExcellentApr 2 2017
Pick up in Charlotte, no cruise control