Car hire at Charlotte Douglas Airport
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Cheap car hire at Charlotte Douglas Airport
| Economy | R892/day |
| Compact | R926/day |
| Intermediate | R952/day |
| Standard | R961/day |
| Full-size | R964/day |
| People carrier | R1 514/day |
| Full-size SUV | R1 588/day |
| Luxury | R1 128/day |
| Pick-up truck | R1 416/day |
| Intermediate SUV | R1 039/day |
| Standard SUV | R1 213/day |
Charlotte Douglas Airport car rental reviews and directory
Alamo
8,4
Very Good
286 reviewsCleanliness
8.4
Comfort
8.8
Pick-up/Drop-off
8.6
Value for money
8.1
One location in Charlotte Douglas Airport
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8,0 Very Good
May 2021
Pros:
Staff was relatively friendly and helpful, vehicle was excellent.Cons:
The vehicle was not waiting for us when we arrived. We had to wait over 30 minutes for a vehicle to arrive at the facility. Communication of this was poor as we were told the wait would be only 10 minutes and I believe we were not immediately notified when our vehicle was ready.4,0 Mediocre
Apr 2021
Cons:
When we picked up the vehicle it only had 1/4 of a tank of gas so we had to wait 20 minutes for them to go put gas in it. When we returned the vehicle we stopped about 20 minutes from the city to fill it up and we were still charged for 3 gallons of gas at 10.00 a gallon, which is absolutely ridiculous.4,0 Mediocre
Mar 2021
Pros:
Drop off was super easy and the van was perfect for our needsCons:
My flight was delayed by 3 hours, so instead of getting in at 9:00 pm it was midnight. When I got to the Alamo rental in the airport the entire garage was empty of cars. There were about 8 of us in line with nothing that we could do but wait to see if more cars were brought over, the employee said that they had overbooked and were waiting for more cars to be turned in and cleaned up. It was after 2:00 am when I got my car, thank goodness I kept my email confirmation because they wanted to charge me an extra $125 even though I picked up the car 5 hours later than I originally scheduled it for. I guess car rental companies are like airlines, they overbook "hoping" people don't show up but when everyone does the customers just get mad and end up having a poor experience.10,0 Wonderful
Mar 2021
Pros:
Staff was greatCons:
Our car had trash and food crumbs in it.6,0 Okay
Feb 2021
Cons:
For Covid protocol standards the car was nasty. I went to Auto Bell and had it detailed and disinfected inside.10,0 Wonderful
Feb 2021
Pros:
Great service and great car.Dollar
7,4
Good
525 reviewsCleanliness
7.9
Comfort
7.7
Pick-up/Drop-off
7.3
Value for money
7.0
One location in Charlotte Douglas Airport
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2,0 Poor
May 2021
Cons:
Don’t prepay with Kayak; our car reeked of cigarette smoke and usb didn’t work but because we prepaid with Kayak Hertz would not refund any of our $. Beware!8,0 Very Good
Apr 2021
Pros:
Ease of check outCons:
The car class I booked was not available. I could have saved money by booking another class getting the same car4,0 Mediocre
Apr 2021
Pros:
The car (Pacifica minivan) really worked well for our needs as far as size and comfort and got decent mileage. Dropoff was very easy.Cons:
The pick up was awful. After a very tiring flight, a packed airport, waiting in line, and trying to breathe in an N95 mask, the agent (who was not wearing her mask properly), kept trying to "upsell" us on a different vehicle. I appreciate the offer to get something larger, and we did. But partly I just agreed to get it so we could all just get out of there. Unrelated, some features to the Pacific like the auto stop/start are just plain dumb and make it hard to use.8,0 Very Good
Apr 2021
Cons:
Hidden charges that you don't find out about until pickup2,0 Poor
Apr 2021
Pros:
Nothing. This was the worst car rental experience I have ever had. I booked the car 6 weeks in advance. When we arrived in Charlotte, we found relatively a long line and no cars awaiting anyone. First, booking through Priceline was deceptive because it dod not include any of the additional taxes, which ended up adding almost $100 to the fee. Then the woman at the counter was deceptive in how she asked about insurance, which added another $100. The additional cost were not explained at all. I only noticed them just before signing the rental agreement, so then entire process had to be redone to eliminate the insurance, but the taxes obviously remained. I had ordered a full size SUV, but after watching one car show up every 10-15 minutes, everyone was just taking whatever showed up, so we ended up with a smaller class car. At that point it was well past midnight and had been there two hours. Our hosts were home waiting for our arrival, so we left and called Dollar the next morning to see if we could get the class of car we ordered. The representative sent me to a Hertz location 30 minutes from where we were staying and assured me there would be an SUV waiting for me. When I arrived, no car was waiting and they weren't sure they had one. They finally "found" a smaller SUV and we took it. We had an appointment in the area which was our reason for traveling to Charlotte and were running short on time, so we didn't have them "freshen it up". The car seemed fine when we got it, but a few minutes after driving a way, we discovered the vehicle smelled like urine. We did not have time to turn around and by the time we arrived back in Charlotte that evening, it was too late and we were too tired to deal with trying to return yet another car, so we drove around the rest of the weekend with the windows open and our face masks on. We will NEVER rent from Dollar or Hertz or through an online service like this again.Cons:
We could have been made aware of all additional costs. We should have gotten the car in far less time. We could have gotten the car class we ordered. And when we exchanged the car, availability should have been confirmed with the location, we should have gotten the car class we ordered and we should have received one that did not smell like urine.10,0 Wonderful
Mar 2021
Pros:
The person in the front desk was Awesome, the car was clean and comfortable.Budget
6,9
Okay
262 reviewsCleanliness
6.9
Comfort
7.5
Pick-up/Drop-off
7.1
Value for money
6.7
One location in Charlotte Douglas Airport
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10,0 Wonderful
Oct 2022
6,0 Okay
Oct 2022
10,0 Wonderful
Sep 2022
8,0 Very Good
Sep 2022
2,0 Poor
Sep 2022
6,0 Okay
Sep 2022
Hertz
6,7
Okay
278 reviewsCleanliness
7.4
Comfort
7.2
Pick-up/Drop-off
6.7
Value for money
6.4
One location in Charlotte Douglas Airport
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10,0 Wonderful
Nov 2022
2,0 Poor
Nov 2022
2,0 Poor
Dec 2021
10,0 Wonderful
Dec 2021
2,0 Poor
Dec 2021
10,0 Wonderful
Dec 2021
Advantage
6,2
Okay
169 reviewsCleanliness
6.0
Comfort
6.5
Pick-up/Drop-off
6.3
Value for money
6.2
One location in Charlotte Douglas Airport
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8,0 Very Good
Jan 2019
Cons:
Construction surrounding airport5,2 Fair
Jan 2019
Pros:
NothingCons:
Canceled the car because mileages was unlimited now I know not to rent there2,0 Poor
Dec 2018
Cons:
My flight was canceled and I couldn’t get ahold of anyone to change my reservation. I was charged for a car I was never able to use. My voicemails on their system went unanswered.5,2 Fair
Dec 2018
Pros:
The only reason I booked with them was because of their price.Cons:
But I guess you get what you pay for. When I first booked the car online nowhere did it say of you are in-state you have to have a credit card or that you have limited mileage. How is this fair when if I was from out of town I got unlimited miles and could use a debit card for the 200 deposit??? Getting to the place is where they tell you all of that. Since I dont have a credit card I waisted money on a reservation with them. They wouldn't let me add another driver to the policy since the reservation was done online (yet online...it's not an option to add another driver). I couldn't use someone's else's credit card with the same last name as me (and who was right there with me to give consent for the use of their card) yet at other car rental companies I have done that before in the past. I needed a car and theirs was cheaper so I ended up getting another reservation with them in someone else's name. With this reservation (although it was also done online) I could now all of a sudden and an additional driver to it. They said when we turn the car back in, any occurred charges could be paid for with another card. When we brought the car back, they lied and said they wouldn't charge us for an additional driver however, they did anyways placing that charge on a credit card that no charge should have been made to. I had absolutely no problem paying for the additional driver, however it would have been done with a debit card so don't lie to me about where it's getting charged to not mess up people's credit status.7,6 Good
Nov 2018
Cons:
You didn’t tell me about the mileage limitation clearly. Need to make that VERY clear. Would have cost me an additional $20/ day8,8 Very Good
Nov 2018
Pros:
StaffCons:
Car as dirty outsidePayless
4,8
Mediocre
136 reviewsCleanliness
4.7
Comfort
4.9
Pick-up/Drop-off
4.9
Value for money
4.9
One location in Charlotte Douglas Airport
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2,0 Poor
Oct 2018
Pros:
We went to AvisCons:
We waited 40 minutes2,0 Poor
Oct 2018
Pros:
NothingCons:
Payless called me while I was on the way to the rental car to tell me they didn’t have a car for me. Unacceptable10,0 Wonderful
Sep 2018
Pros:
Easy check-in, car was ready2,0 Poor
Aug 2018
Cons:
The van did not pick us up. We waited 40 plus minutes and had to take a cab to their location. The local phone number given to us went to a national location. We could not get info as to when we might have been picked up. The local Payless employee could have not been less helpful and offered no apology. We will never use Payless again.8,0 Very Good
Aug 2018
Pros:
The price was good, no secret charges. The staff were very nice and I was in and out asap. Car was great and got me exactly where I needed to go!Cons:
The shuttles take a long time but I understand why. I took a cab instead to find the NC airport location.4,0 Mediocre
Jul 2018
Pros:
car was fine.Cons:
I had to wait at the airport for over an hour for a shuttle to the site. when I got to the site I had to wait for a car and it to be cleaned. I was really disappointed. I have used Payless in the past and was satisfied , I think I might have to really think about using u people againEnterprise Rent-A-Car
8,6
Very Good
42 reviewsCleanliness
8.6
Comfort
8.6
Pick-up/Drop-off
8.6
Value for money
8.6
One location in Charlotte Douglas Airport
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10,0 Wonderful
Nov 2018
Pros:
It was very quick and easy to pick up and drop off my car.10,0 Wonderful
Sep 2018
Pros:
See aboveCons:
Nothing10,0 Wonderful
Aug 2017
Pros:
I was able to take my rental to my local office instead of the airport with no issues.10,0 Wonderful
Jun 2017
Pros:
I could not have been treated better or more fairly.8,4 Very Good
Apr 2017
Pros:
Everything10,0 Wonderful
Apr 2017
Pros:
Everyone and everythingAvis
7,3
Good
63 reviewsCleanliness
7.4
Comfort
7.6
Pick-up/Drop-off
7.2
Value for money
7.3
One location in Charlotte Douglas Airport
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8,0 Very Good
Jan 2021
Cons:
Did not like the Tacoma, it was stuck in 4wd at first, and just drove like a brick, should have gone with the ranger.3,6 Poor
Nov 2020
Cons:
Could not choose type of car. Was billed a $49.95 refueling surcharge upon return even though I returned the car with the tank full after filling up less than 2 miles from the return point.8,0 Very Good
Feb 2020
Pros:
The staff was friendly and nice, especially at the drop off in Roswell, GACons:
While the car I got was technically an upgrade and very nice, I would have preferred to get the smaller car I originally reserved.9,6 Wonderful
Dec 2019
Cons:
My car was missing its set of primary keys, so I didn't have any automatic locking /unlocking features4,4 Mediocre
Oct 2019
Pros:
Customer service at pick up was great but the line was over 45 min long, not enough customer service reps were working.Cons:
I reserved a VW Jetta or “similar” and got a 2 door camaro that was terrible. The line was way too long to wait in it again to try to change cars.10,0 Wonderful
May 2019
Cons:
NothingSilvercar
10,0
Wonderful
1 reviewCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
One location in Charlotte Douglas Airport
Ace
5,6
Fair
11 reviewsCleanliness
4.9
Comfort
5.8
Pick-up/Drop-off
5.9
Value for money
5.9
One location in Charlotte Douglas Airport
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2,0 Poor
Apr 2023
10,0 Wonderful
Sep 2022
10,0 Wonderful
May 2022
8,0 Very Good
Apr 2022
2,0 Poor
Mar 2022
2,0 Poor
Dec 2021
Sixt
5,5
Fair
20 reviewsCleanliness
7.2
Comfort
6.4
Pick-up/Drop-off
6.0
Value for money
6.0
One location in Charlotte Douglas Airport
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8,0 Very Good
Nov 2022
6,0 Okay
Aug 2022
2,0 Poor
Aug 2022
2,0 Poor
Jul 2022
2,0 Poor
Jul 2022
2,0 Poor
Jul 2022
Thrifty
No score available yet
One location in Charlotte Douglas Airport
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4,4 Mediocre
Jul 2017
Pros:
Quick and easy drop offCons:
There is no Thrifry drop off, if I didn't know to take to Dollar I would still be wandering the airport.2,4 Poor
Jun 2017
Cons:
I made two Thrifty Car reservations using Kayak. When I tried to pick up the first car Thrifty said the reservation was cancelled. Sure enough, I checked the Kayak paperwork and the reservation cancelled automatically two hours before the scheduled pick up time. I checked the next reservation 3 days in the future and found that it too automatically cancelled 2 hours before the scheduled pick up. I called both Kayak and Thrifty and neither could change it. Absolutely useless.10,0 Wonderful
May 2017
Pros:
The location was close to the airport, the shuttle was clean and easy to find, and the employees were so kind and very efficient!3,6 Poor
May 2017
Pros:
It was exhilarating being reprimanded by the check in desk for declining their own insurance, even though I had already purchased insurance via Kayak.Cons:
The rented Ford Fiesta may have once been a viable vehicle, but the transmission barely cycled--leaving me stranded more than once in the middle of intersections. What a piece of junk.3,2 Poor
May 2017
Cons:
A single person running the counter when checking in. Zero ability to answer questions. The car treated me like a teenager with having speed limited to 80, volume limited to 9, seat belts that would shut off the radio if they weren't plugged in. There wasn't a drive to pick us up from the location to go back to the airport. Overall, the situation was a disaster.4,0 Mediocre
May 2017
Cons:
The handling of the car that I was given was terrible. It was very sensitive, which made it tough to drive especially when on the highway. In addition, the lady at the counter said the upgrade was $12 and when I got the receipt, it as $20.One location in Charlotte Douglas Airport
Locations in Charlotte Douglas Airport
5489 R C Josh Birmingham Pkwy
+1 844 366 8843
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9,2 Wonderful
Jan 2017
Pros:
Good car, excellent pickup process in Charlotte.Cons:
The price - I was in a bind and needed the reservation, but I thought it expensive.10,0 Wonderful
Jul 2016
Pros:
The Customer Service rep was very patient and helpful. There was an issue with the DL but they handled it quickly and effectively.One location in Charlotte Douglas Airport
Locations in Charlotte Douglas Airport
4901 C Wilkinson Blvd.
+1 877 219 9192
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One location in Charlotte Douglas Airport
Locations in Charlotte Douglas Airport
5501 Josh Birmingham Pkwy Suite A, Charlotte, Mecklenburg County, North Carolina
+1 704 395 9983
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One location in Charlotte Douglas Airport
Locations in Charlotte Douglas Airport
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One location in Charlotte Douglas Airport
Locations in Charlotte Douglas Airport
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Locations in Charlotte Douglas Airport
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One location in Charlotte Douglas Airport
Locations in Charlotte Douglas Airport
200 W Woodlawn Rd
+1 980 498 6947
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One location in Charlotte Douglas Airport
Locations in Charlotte Douglas Airport
Charlotte Airport Douglas CLT
+1 704 395 9983
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One location in Charlotte Douglas Airport
Locations in Charlotte Douglas Airport
Please Go To The Advantage Counter
+1 704 395 9983
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One location in Charlotte Douglas Airport
Locations in Charlotte Douglas Airport
4200 Rental Car Rd, Charlotte
+1 704 395 9983
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One location in Charlotte Douglas Airport
Locations in Charlotte Douglas Airport
5401-B Wilkinson Blvd
+1 980 498 6947
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One location in Charlotte Douglas Airport
Locations in Charlotte Douglas Airport
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One location in Charlotte Douglas Airport
Locations in Charlotte Douglas Airport
4108 Rental Car Rd, Douglas Intl Arpt, Charlotte, , USA North Carolina
+1 914 368 0091
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Car rental locations at Charlotte Douglas Airport
Good to know
Most popular agency | Dollar |
|---|---|
Most popular car type | Economy |
Average price | R821/day |
Good deal | R821/day |
Top tips for hiring a car at Charlotte Douglas Airport
- Travelers can avoid the inconveniences of public transportation by booking a car rental at Charlotte Douglas Airport. While the CATS bus will drop you off in Charlotte's center, they will not get you to a specific destination. Rental vehicles suit travelers who wish to explore sites within and around Charlotte city. Taxis or shuttles transport travelers to specified destinations but are relatively expensive when one needs to visit more than one popular site. Additionally, with a rental, travelers do not have to stress about bulky baggage or too much luggage, instead of in public transportation means, which sometimes have luggage limits.
- A shuttle is unnecessary to get to the rental desks at the rental car center since it is within walking distance. Walk past the baggage claim area, and once you are outside, walk across the crosswalk. Multiple car rental agencies, including Enterprise and Avis, have desks on the second floor. Rental vehicles tend to be in high demand because they are convenient and offer flexibility and booking a car before arriving at Charlotte Douglas Airport is highly recommended. A reservation guarantees a traveler a vehicle and ensures they will be out exploring the fascinating sites Charlotte city offers a few minutes after landing.
- Finding the return location for the rental is easy, but travelers must ensure the car is brought back in pristine condition. Each rental agency has a designated returns area indicated to make it easier to locate. Directions to the drop-off area are marked all along the airport's road past the hourly deck's entrance and up to the specific returns area, which has its entrance to the left. After dropping off the vehicle, travelers should exit the deck by taking an escalator or elevator to the second level then go across the bus crosswalk to arrive at the terminal.
- Picking up a car rental at Charlotte Douglas Airport is more manageable towards the week's end, particularly over the weekends. Travelers scheduled to fly out on an early morning flight should ensure they bring back their rental early in the morning when traffic is slow-moving. Traffic congestion into the bustling airport is also worse in the evening because of heavy traffic, so renters should arrive before 4 pm to avoid returning the rental when Charlotte Douglas Airport car rental offices are not open.
- 25% of our users found a car hire at Charlotte Douglas Airport for R821 or less
- Book your car hire at Charlotte Douglas Airport at least 6 days before your trip in order to get a below-average price