Very bad rental company I never had the opportunity to rent the car because of their bylaws which was I had no way of knowing. I will never use this company again. In fact I will never use kayak again because you recommended them to me.
My flight from Chicago to Charlotte experience a 4 hour delayed due to storms and the closing of the airport in CLT (temporarily). By the time I landed in Charlotte, CarWiz was closed. I called and called and all I got was a recording stating the office is closed till next morning. I had to scramble and get a car at an astronomical price. I am NOT PAYING for anything with carWiz and I better not get charge for anything regarding this disaster of an experience.
After inquiring about discounts for activity military, I was told they had none. A week later they presented me an offer for $380 for 14 days which was about half of what they told me the week prior. Then when I went to go pick it up, they added an additional 390 in different fees. I don’t know if they try hoodwink everybody or just people in the military…
Was surprised it was required I had to pay $75 in liability insurance. Was that in the fine print?????
The car was clean and reliable, and the shuttle driver, who took me to back to the airport, was great. Otherwise, I would never recommend this rental company. My reservation was nonrefundable, which was fine, except for the fact that the agent, who checked me in, told me that I had to purchase their liability insurance because they didn’t “accept insurance from my insurance company” but that he would accept it for comp/collision coverage. Instead of losing the $190 I had already paid, I went ahead and purchased the liability insurance, for an additional $150. I then called my insurance agent, who assured me that my liability insurance would cover any rental car, in the US. I have attempted to have the $150 refunded to me, but have had a very difficult time reaching anyone who seems to be able to address the issue. Overall, I was very disappointed in the sneaky and unscrupulous practices this company employs.
