10.0 ExcellentJun 7 2021
Pros: I liked that I got to pick my car, it was very clean and drop off was easy.Cons: Price. I know it’s an issue nation wide but I’ve never had to spend more than $30/day for a good rental and the fact that I was 3+x that was horrifying.
4.0 OkayJun 2 2021
Pros: Staff was very friendly and helpful. They are obviously short staffed because lines were long at pickup and only one person was working. Very kind and friendly gentlemanCons: The car had 50,000 miles on it. Smelled of cigarettes, had numerous dings and dents. Also needed brakes and struts. For $1800 it was a bit disappointing
2.0 MediocreMay 11 2021
Cons: Don’t prepay with Kayak; our car reeked of cigarette smoke and usb didn’t work but because we prepaid with Kayak Hertz would not refund any of our $. Beware!
8.0 ExcellentApr 27 2021
Pros: Ease of check outCons: The car class I booked was not available. I could have saved money by booking another class getting the same car
4.0 OkayApr 27 2021
Pros: The car (Pacifica minivan) really worked well for our needs as far as size and comfort and got decent mileage. Dropoff was very easy.Cons: The pick up was awful. After a very tiring flight, a packed airport, waiting in line, and trying to breathe in an N95 mask, the agent (who was not wearing her mask properly), kept trying to "upsell" us on a different vehicle. I appreciate the offer to get something larger, and we did. But partly I just agreed to get it so we could all just get out of there. Unrelated, some features to the Pacific like the auto stop/start are just plain dumb and make it hard to use.
8.0 ExcellentApr 20 2021
Cons: Hidden charges that you don't find out about until pickup
2.0 MediocreApr 19 2021
Pros: Nothing. This was the worst car rental experience I have ever had. I booked the car 6 weeks in advance. When we arrived in Charlotte, we found relatively a long line and no cars awaiting anyone. First, booking through Priceline was deceptive because it dod not include any of the additional taxes, which ended up adding almost $100 to the fee. Then the woman at the counter was deceptive in how she asked about insurance, which added another $100. The additional cost were not explained at all. I only noticed them just before signing the rental agreement, so then entire process had to be redone to eliminate the insurance, but the taxes obviously remained. I had ordered a full size SUV, but after watching one car show up every 10-15 minutes, everyone was just taking whatever showed up, so we ended up with a smaller class car. At that point it was well past midnight and had been there two hours. Our hosts were home waiting for our arrival, so we left and called Dollar the next morning to see if we could get the class of car we ordered. The representative sent me to a Hertz location 30 minutes from where we were staying and assured me there would be an SUV waiting for me. When I arrived, no car was waiting and they weren't sure they had one. They finally "found" a smaller SUV and we took it. We had an appointment in the area which was our reason for traveling to Charlotte and were running short on time, so we didn't have them "freshen it up". The car seemed fine when we got it, but a few minutes after driving a way, we discovered the vehicle smelled like urine. We did not have time to turn around and by the time we arrived back in Charlotte that evening, it was too late and we were too tired to deal with trying to return yet another car, so we drove around the rest of the weekend with the windows open and our face masks on. We will NEVER rent from Dollar or Hertz or through an online service like this again.Cons: We could have been made aware of all additional costs. We should have gotten the car in far less time. We could have gotten the car class we ordered. And when we exchanged the car, availability should have been confirmed with the location, we should have gotten the car class we ordered and we should have received one that did not smell like urine.
10.0 ExcellentMar 31 2021
Pros: The person in the front desk was Awesome, the car was clean and comfortable.
10.0 ExcellentMar 30 2021
Pros: Staff very friendly and helpful.
10.0 ExcellentMar 13 2021