Book Payless hire cars in Charlotte

Charlotte, NC, United States
Dec 10 — Dec 17
Same drop-off
Charlotte, NC, United States
Fri 10/12
Noon
Fri 17/12
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Charlotte

Overall rating5.8 OkayBased on 136 reviews
Cleanliness
6.1
Comfort
6.1
Overall
5.7
Pick-up/Drop-off
5.3
Value for money
6.0

Recent reviews

Traveller rating
22
12
12
39
0
Find reviews that mention:
2.0
Pros:There was nothing about renting from Payless that was positive.Cons:1. The pick-up location was off-site of the airport 2. We waited 40 minutes for the pick-up van 3. When we returned car, there were customers returning cars, too. All were over charged, as were we. We were charged for not returning vehicle with gas, even though the tank had been filled less than a quarter mile from return location. 4. The office was completely disorganized. It normally takes less than 5 minutes to turn in a car with other companies. It took 30 minutes with Payless. 5. This was the 1st and last time we will rent from Payless.Reviewed Aug 8 2016
review fromkayak
7.2
A poor startCons:Waited for a shuttle at Charlotte airport for 20 minutes and then called twice to arrange a pickup. The first time the phone for the local office rang and rang... never answered. So I called the 800 number which promised to contact the local office. Continued waiting another 20 minutes and called the local office again. This time they picked up and promised that the shuttle would arrive in 10 minutes. Waited some more, but no shuttle. Since I knew the Payless counter was in a nearby hotel, several of us took the hotel shuttle instead. When I got to the counter I never received an explanation or apology. Once I got the car matters improved. Drove 1000 miles in a week with no problem. Had a very pleasant drop off experience in RaleighReviewed Jun 4 2016
review fromkayak
2.0
Cons:I had a reservation to pick up the car at 9PM. When we got to Charlotte at 9PM, we called Payless multiple times to get the shuttle so we could pick up the car. They never picked up. We used the 800 number to contact the company, and the company send that they would send a shuttle. 1.5 hours later, we found out from someone who works at the airport that the company has been closed since 5PM, and they already ran out of cars. Luckily, Budget owns Payless and rented us a car at the same price. I would not book with Payless again, even if my life depended on it.Reviewed Apr 19 2016
review fromkayak
2.0
Never using Payless againPros:Thank goodness Avis was able to rent me a car.Cons:Payless allowed me to book a rental car for 9pm, which is when they close. I was not able to rent a car after my flight arrived on Friday night. No one answered the phone and I was left stranded at the CLT airport waiting for a shuttle for 30 minutes. Obviously the shuttle never came. Unreliable, unprofessional, and disgusting. Went to Avis who was able to help me. The Avis counter said we might as well call it "Worthless" instead of Payless. Avis rents cars to upset Payless customers every day, and said that if Payless runs out of cars, they just close shop. Will never be using them again.Reviewed Oct 3 2017
review fromkayak
2.0
Need to provide their rental instructions PRIOR toPros:I liked the price, but never got the car so price becme a mute point. The booking price online also is not the final price. You don't see that until you get there.Cons:Ridiculous, unmarked location. Does not say hotel when provided address. Ridiculous rules for locals that are not provided when booking the rental. Locals should have current address on license and provide 2 recent pay stubs or bills with this address in order to rent a car. What rental company requires this much information and DOES NOT make that clear when booked? Went to sixt and they were excellent. I will never rent from Payless again. They are a headache and have ridiculous guidelines. Most places just need a current license and major credit card.Reviewed Nov 23 2015
review fromkayak
2.0
Not great service, but was it their fault?Pros:Nothing, I suppose it was easy to drop it off with the return guys in the parking deck, but I was told the wrong location and everyone complained that Payless had again told someone the wrong place to return.Cons:They also told me the wrong drop off point here in Charlotte, so when I went to the airport it was madness getting the car returned. They accepted it at the rental car location in the parking deck, but nearly refused the paperwork when I walked inside and waited in line at Alamo desk where I was told to go. The lady told me I would have to wait for an email from her boss to get my receipt and final charges, and here a full week later I've not heard a word from them. The price was great, but I would not use their service again.Reviewed Jul 6 2017
review fromkayak
2.0
Pros:The lady with her hair in dreads (I forget her name) from New York was extremely kind and pleasant! She should be the one working the service desk, as she truly embodies all of the characteristics one needs to deliver quality customer service. Have Renee drive the shuttle vans to the airport and the other lady servicing clients!Cons:Payless was not conveniently located. I called this location more than 5 times in a row and no one EVER answered the phone! Difficult to find. Did not have any cars. Gave me a pick-up truck instead of a car. When I tried to inform her that I felt uncomfortable driving the pick-up truck, she was apathetic and dully stated that there was nothing she could do or I would have to pay for an upgrade. Her name was Renee. Rude!Reviewed Oct 31 2017
review fromkayak
7.2
Overall FinePros:The picking up and dropping off was quick, the car was in good condition and was comfortable driving for the weekend.Cons:Twice there were mysterious charges made on my rental, and when I asked for an explanation the desk person just said they made a mistake and took them off. This happened more than once. Had I not asked, I am sure I would have been charged. Seemed pretty shady. For the price I would recommend renting from here, but be very diligent when going through your bill and do not be afraid to ask questions about anything that looks suspicious.Reviewed Jan 30 2017
review fromkayak
2.8
Charlotte Airport Payless POORPros:Car itself was running and functionalCons:Extremely long wait for Charlotte Payless staff to pickup and drop off. rental is off Airport property No urgency what so ever Car war dirty Employees were confrontational with each other and customersReviewed May 10 2018
review fromkayak
4.8
Plan to wait over an hour to get your carCons:This is not an shuttled airport location. Kayak description should include the fact that shuttles only go 2 times per hour and I personally waited 40 minutes for my shuttle. Then the drive to an offsite lot. Then getting the car. Process to drive away a car is over an hour. Not what any reasonable traveler would expectReviewed Apr 8 2017
review fromkayak
8.4
Great valuePros:I loved the Mazda 3 I got. It was inexpensive and equipped with Bluetooth radioCons:Extremely strong smell of febreeze, maybe previous driver smoked in the car or something. Disgusting habitReviewed Nov 9 2015
review fromkayak
2.0
No carCons:Our flight arrived at 10:30 We were waiting outside baggage claim for Payless van. After 10 min. or so, another van driver asked who we expected, then told us that Payless closes at 9:00 and there was no one there. We had to walk up at another rental agency and take what they had, at a price almost double our reserved car. No indication on reservation of limited hours and it never occurred to me a rental agency would close that early. Never Payless again.Reviewed Jan 27 2017
review fromkayak

Where can I find Payless hire cars in Charlotte?

3315 Scott Futrell Drive, Payless car hires

Address

3315 Scott Futrell Drive

Hours

Monday09:00 - 21:00
Tuesday09:00 - 21:00
Wednesday09:00 - 21:00
Thursday09:00 - 21:00
Friday09:00 - 21:00
Saturday09:00 - 21:00
Sunday09:00 - 21:00

Phone

+1 704 399 7167

Good to know

Most popular car type

Compact

Top tips for hiring a car from Payless in Charlotte

  • Compact car hires from Payless in Charlotte are around 35% cheaper than other car types, on average

FAQs about hiring a car from Payless in Charlotte