Sydney hotels near Customs House

Pros: Welcoming from entry into the hotel and from there on.. perfect stay!

Pros: Friendly staff and nice decor

Cons: Nil

Pros: Fantastic hotel fabulous staff and great location

Pros: Everything, will defiantly stay again next visit

Cons: I couldn’t stay for longer

Pros: Location and design

Cons: No parking

Pros: Music & atmosphere. RUSTIC LOOK.

Pros: The unique interior.

Cons: No lights on the stairs going down from the loft to the bathroom in the middle of the night.

Pros: Staff were friendly & helpful. Lolly bag & some free drinks were a very pleasant surprise.

Pros: Cool boutique hotel. Very friendly and accommodating, natural staff.

Pros: Friendly, professional staff. Perfect room, well designed and comfortable

Cons: Umm, the weather

Pros: Great hotel. Helpful and friendly staff. Shower room if you arrive too early for check-in. Free everything- wifi, breakfast, snacks, minibar, evening drinks. Even "shoebox" room was large enough (at least for one person). King room was great too.

Cons: Shower in "shoebox" was a bit tight - lots of water on the floor afterwards. Shower in King room was fantastic.

Pros: Heating/ aircon in room tricky to operate

Cons: The sliding doors constantly opening and very cold air coming into to bar/ restaurant.

Pros: Friendly staff from check in to check out

Pros: They whole stay was perfect from the moment we walked in the door except for the view from our room. The staff were exceptional and went above and beyond. The hotel is beautiful and in an amazing location. I will be back!

Cons: I had always wanted to stay here and so booked a water view room to enjoy the whole experience. Unfortunately we were placed in a room at the road end and so had minimum views due to a big balcony off of the next room and the scaffolding from work being done outside our window.

Pros: Beautiful room and facility

Cons: Staff very disorganised. Rang the night before to ensure my partner could check in (this was all a surprise for him), they said that was no problem! The day of check in they did not let him check in. They also showed him the price for the night which I was not happy about!l. Very disappointing

Pros: The staff was friendly.

Cons: It was mine and my partners anniversary. I booked the hot tub in the igloos on the pier. I then decided to book a room off the back of that because I thought it would be nice to relax there before and after. Firstly, I had to be moved rooms cause there were renovations happening right outside my window. I was moved which was fine. We went downstairs for a drink and had to wait 30 mins until it arrived, as we were waiting we heard several different groups complaining about the wait times, how the service was inadequate. It’s a shame that they don’t realise how special the hotel could be. Having to wait for the drinks then made us late for our dinner. Once we arrived at dinner we had to rush in order to get back for the igloo on the pier which was at 7:30pm. We made it back at 7:25 and did not get put in the igloo till 8:00pm. So we rushed our anniversary dinner to sit around. Once in the spa we could only stay in for 20 minutes because it was SO cold. All up the experience cost an absurd amount of money and was a complete waste of time. I have travelled all around the world and never leave reviews. Have never been more disappointed in a hotel, an experience or the way it was handled and for the cost it was completely not acceptable. Will never go back here.

Pros: Location, feels like we are at sea! Staff are great. Nice bar for nightcap!

Pros: Not much at all!

Cons: Poor in house communication, prior to arrival I had emailed the hotel to ensure that the room was suitable for me and my 28 year old son to share. I was assured that in addition to the king size bed there would be an adult suitable sofa bed. On arrival there was a sofa, barely big enough to seat 2 adults and a put you up bed had been set up in the middle of the suite. This was way too small, for even me at 5ft 6ins to sleep in. The response of the Hotel management was to state that the rooms were undergoing refurbishment, as far as I was concerned I was paying full price for the room and expected it to adequately furnished. The suite itself is huge just not In my opinion the room was poorly appointed and not of the standard I was expecting. The solution offered by the hotel was to remove the sofa and ‘child’ sized bed and to replace them with an ‘old’ sofa bed, the hotel was full and we therefore had to accept what was offered. The whole episode was upsetting and spoilt our last few days of what had been an amazing trip to Australia. I certainly would NOT recommend this hotel.

Pros: Loved the check in staff, Kim was very kind to us and brought a bottle of sparkling wine to the room as it was our anniversary :)

Cons: No recycling facilities in the room

Pros: The eggs and hollandaise were a little flavourless.

Cons: Nothing!

Pros: didnt have breakfast - was disappointed with our room location

Cons: I was really disappointed with our room view - there was scaffolding there and we had paid the extra money to have view next to the bridge

Pros: Absolutely everything from check-in to check-out was outstanding. Every encounter with staff members was a positive, warm experience. The rooms are lovely, the location is beautiful, the food was fantastic and the service on every level is superb.

Pros: the relaxing atmosphere on the pier

Cons: the small room i was assigned

Pros: Proxcimity to the harbour and the reception venue

Cons: layout of the bathroom was not very functional

Pros: Sitting out in the sunshine eating pizza, drinking wine and having magnificent views.

Pros: The location

Cons: Room not available on check in. Took 3 attempts to get correct (twin) room. Also, air conditioning not working for one night.

Pros: The Location was great

Cons: Service was poor. Requests were not followed thru. And no folllowup is requeste could notr be met. Bar fridge was not restocked. requested twin share on booking was given king bed

Pros: Closeness to the harbour, the friendliness of the staff, upgrade to king room

Pros: Perfect location

Pros: Convenience, comfort and ease of getting around to bars etc.

Pros: Staff were helpful. Check-in and out was quick and efficient

Pros: The location was absolutely wonderful! It was great to be able to walk to the Rocks as well as to the city. The hotel is beautiful, love the deck and the views of the water and harbour were great. Staff were very helpful and courteous.

Cons: The air conditioning in our room, 204, did not work well. It seemed to be a fan, rather than cooling. At night the temp dropped enough to sleep ok. However the rest of the wkend the room was too hot to want to stay inside it. The corridor was well air conditioned however and the lobby area was nice and breezy. We reported it to the front desk as we went out for 4 hrs, and were told someone would look at it. It did not improve during our stay.

Pros: Perfect location, with plenty of great places to eat & explore nearby. View was standard, city/slab from our window (expected) and the room was really nice.

Cons: Possible improvement would to put a Nespresso machine in each room (which I've had at other hotels) so we could have something aside from insta-caf. Slightly devalued the luxury experience, otherwise really enjoyed our stay.

Pros: The fresh omelette at breakfast was delicious. However, other guests had free breakfast, why didn’t I? I stayed for five nights yet was not offered an upgrade. I heard a man in a suit being offered an upgrade even though he was staying fewer nights. Twice I had to request housekeeping to come as my room had not been cleaned by lunchtime even though the sign requesting my room be serviced was on my door. The spa massage I had was lovely.

Cons: As above. A mixed bag.

Pros: Nothing except location

Cons: Dusty room on arrival Very bad customer service from on duty manager Not enough amenities to rate 5 star hotel So cheap to call 5 star hotel

Pros: Check-in and Check-out was a breeze.

Cons: The rooms are big but the bathrooms are dated and amenities not so great for the star level.

Cons: Horrible hotel old room as well and terrible staff who are unprofessional and no respect for privacy

Pros: Comfortable bed in a reasonably priced room, with a great view. The staff were very friendly and helpful.

Pros: Large modern room with great views. Staff were helpful and service was good. Location is great. Highly recommend.

Pros: Great value for money and an excellent location.

Cons: We found the parking to be expensive so parked in a parking station in the next street for half the price.

Pros: Extremely comfortable bed, lovely shower and amenities.

Cons: Nothing, we didn’t stay long enough!

Pros: The rooms were clean, the room service was excellent, and staffs are polite — great access to the train station and CBD.

Pros: Everything!! We had a wonderful stay

Cons: Nothing

Pros: Service was fantastic

Cons: NA

Pros: I struggled with the best location to serve as home base in Sydney and the Swissôtel was perfect to hit all the top attractions while also being close to a train stop from the airport. Additionally, it was an easy walk to other neighborhoods like Surrey Hills and close to a Big Bus stop.

Cons: The only thing i can think that wasn’t stellar was the tv station selection in the room. That’s hardly a reason to select any hotel- just a way to wind down before bed. The pros far outweigh this one con :)

Pros: concierge service at front door, friendly reception staff and helpful. great room and fantastic executive club

Cons: I loved it all

Pros: This is my 3rd stay at Swissotel and honestly would always come back. The staff and service is like no other, the location is great, room is clean, beds are comfy and they always go that extra mile. We stayed here for my partners birthday weekend and again they surprised us with a delicious cake! Can't wait to come back for another stay!

Pros: Fantastic stay, hotel is amazing! Staff Cannot do enough for you and very helpful! Go above and beyond! Facilities are immaculate, would defiantly stay again! Loved it

Cons: Nothing!

Pros: Service staff lovely, helpful and welcoming. Room very clean and air quality good.

Cons: All good

Pros: Really nice Rooms. Good value for money. Location is good.

Cons: Better sign out the front of hotel

Pros: Excellent location. Very comfortable, quiet rooms. Nice facilities.

Cons: Breakfast was okay, but not amazing for a hotel like this. Staff service at breakfast was patchy.

Pros: The location was great for shopping!

Cons: There were a couple of staff at the front desk that weren't very happy.

Pros: The beautiful bed!!

Cons: Nothing negative to say

Pros: Great location.

Cons: It took a bit too long for check in.

Pros: room, the staff, and the location were all great

Cons: nothing

Pros: Room was lovely, bath fantastic. Doorman on st level fantastic and lent me an umbrella. :-)

Cons: I have stayed many times in the past, and always loved it. It had been a while, and everything was good. I just felt that the one the phone and front desk the staff didn't listen, I had been very sick and called the emergency doctor, he said I had severe food poisoning. I still don't know where I got it, as various events and meals in the city. I could not touch my breakfast, they front desk just laugh, I said I got the wrong juice from what I ordered, and cant drink pineapple juice, again laugh. I would have expected some sort of consideration. I did try and call to cancel the breakfast but could not get through to room service. However the lovely lady that brought me ice and water, was great. Over all, an ok experience but some parts disappointing.