Sydney Hotel Harbour Suites

The convenient central location

The room was somewhat dated, in particular the carpet needs to be replaced with something more colourful

Cleanliness

Broken freezer, water through fridge/old TV's (despite brochure showing flatscreen)/no minibar/bathroom old/double bed instead of queen/mirrored wardrobes

Close to the cbd and Darling Harbour for our stay. We had a wedding in Darling Harbour.

A lot of traffic noise and general public leaving the Darling Harbour area late at night and early morning. If I did not have my wife and daughter staying with me I would have called the night manager to listen for themself the amount of noise coming from outside.

Terrible! Very unclean. First. upon arrival we were told that we could not have a non smoking room (which we had booked months ago). If this was not to our liking we could swap the next day! Second. Room was not clean, and of course smelt of smokers. Third. We found a cockroach in the room. Fourth. Internet was charged at $24.95 per 24 hours, but was given to us free after mentioning that my booking through booking.com said it was free......should i go on?

Overall apartment is spacious

Worn out furniture in the apartment. Dish wisher did not work which caused the power switched off hence the fridge defrozed while we we out which was flooded the floor. We told them the problem 2 times but never resolved. One ceiling light was not working. Cutlery in the apartment only enough for 2 people, hence 2 sets each and all cutlery and crockery are mixed and matched. Glass top of side table was cracked and it could be dangerous to young children. There was one time we were in the lift with the hotel maintenance person holding a plunger who told us he just unblocked the toilet in one of the apartments. It seemed to us there might have a few maintenance problems in the apartments.

Excellent location when attending events at Cockle Bay and Darling Harbour. Staff were very pleasant.

Bathroom clean but tiling ready for renovation.