Book Payless car hires in Tampa

Pros: Once we actually got to a staff member (after waiting in line for over an hour because the Payless, Avis, and Budget counters were all combined), he was very polite and helpful. The car was new and it was very nice. Drop off was an ease.

Cons: A warning at least would have been nice about the lack of staffing or the possible extended wait times. The fact that I set a pick up time and expected to go to the counter to get my car, but waited in line for over an hour instead was frustrating to say the least. I have appreciated an offered substantial upgrade or refund for the inconvenience.

Pros: I like the vehicle.

Cons: The truck was not cleaned inside or out from the previous renter. We found water bottles, toothpaste, towels, Etc. It should be noted on my paperwork.

Cons: There is no customer service department available to call.

Cons: The address provided for the car rental center was an abandoned lot. I called the 800 number and they didn’t know that either. When I went to the airport location, they said “sorry, that happens all the time. I don’t knuw why they haven’t changed it.” Absolutely unsatisfactory.

Cons: Car had very high mileage, very dirty at pickup, car safety features did not work.

Cons: The pickup line was 6 customers and took over 45 minutes. My category of car wasn’t available so I got stuck with a truck. The agent was incredibly slow.