Pros: Once we actually got to a staff member (after waiting in line for over an hour because the Payless, Avis, and Budget counters were all combined), he was very polite and helpful. The car was new and it was very nice. Drop off was an ease.
Cons: A warning at least would have been nice about the lack of staffing or the possible extended wait times. The fact that I set a pick up time and expected to go to the counter to get my car, but waited in line for over an hour instead was frustrating to say the least. I have appreciated an offered substantial upgrade or refund for the inconvenience.
Pros: I like the vehicle.
Cons: The truck was not cleaned inside or out from the previous renter. We found water bottles, toothpaste, towels, Etc. It should be noted on my paperwork.
Cons: A somewhat different type of car than we booked (got a minivan instead of an SUV) but it did the job well enough.
Pros: The staff member in Tampa was terrific. We wanted to rent a Jeep Cherokee, and he went out of his way to ensure we got one. Thanks!
Cons: The car was overall very clean, but there was a bit of sand in the back seat of the vehicle. I suppose that's to be expected since it was Florida and beach season. At any rate, it didn't bother us in the slightest and the experience was great.
Cons: There is no customer service department available to call.
Cons: The address provided for the car rental center was an abandoned lot. I called the 800 number and they didn’t know that either. When I went to the airport location, they said “sorry, that happens all the time. I don’t knuw why they haven’t changed it.” Absolutely unsatisfactory.
Cons: Car had very high mileage, very dirty at pickup, car safety features did not work.
Cons: Service was professional, quick and efficient. I would definitely rent with them again and recommend the service
Pros: John Diaz was fantastic and got us on our way in a timely manner. Check-in could not have been faster.
Cons: The pickup line was 6 customers and took over 45 minutes. My category of car wasn’t available so I got stuck with a truck. The agent was incredibly slow.
Pros: staff friendly and helpful but twice on pick up, I was sent to space in Tampa where there was no car. frustrating so late at night but at least there was staff in the garage area to help me . drop off was very easy
Cons: see above
Pros: Pick up and drop off were very easy
Cons: More staff at the counter would have eliminated a long wait. Also the cars needed to be cleaned
Standard (Nissan Frontier or similar) is the most frequently booked car hire type from Payless in Tampa.
Payless has 1 car hire location in Tampa. Take a look at our Payless hire location map to find the best car hires near you.