Guest reviews
Overall rating
6,5
Good
Based on 3 041 reviews
Cleanliness
6,2
Comfort
6,3
Pick-up/Drop-off
5,4
Value for money
5,8
Pros
"Staff was friendly and helpful!"
(in 719 reviews)
"Car was fine, clean etc."
(in 2492 reviews)
"The car itself was nice"
(in 2410 reviews)
Cons
"Cleaner car, better customer service."
(in 279 reviews)
"Car smelled of smoke"
(in 287 reviews)
"The car was clean and new."
(in 2492 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
long wait
car available
car was great
car smelled
picked up the car
long line
great car
great price
great value
friendly staff
took about five minutes
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9,2
Pros: The staff member in Tampa was terrific. We wanted to rent a Jeep Cherokee, and he went out of his way to ensure we got one. Thanks!
Cons: The car was overall very clean, but there was a bit of sand in the back seat of the vehicle. I suppose that's to be expected since it was Florida and beach season. At any rate, it didn't bother us in the slightest and the experience was great.
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4,0
Cons: There is no customer service department available to call.
review from
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2,4
Cons: The address provided for the car rental center was an abandoned lot. I called the 800 number and they didn’t know that either. When I went to the airport location, they said “sorry, that happens all the time. I don’t knuw why they haven’t changed it.” Absolutely unsatisfactory.
review from
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2,8
Cons: Car had very high mileage, very dirty at pickup, car safety features did not work.
review from
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10,0
Cons: Service was professional, quick and efficient. I would definitely rent with them again and recommend the service
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10,0
Pros: John Diaz was fantastic and got us on our way in a timely manner. Check-in could not have been faster.
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4,0
Cons: The pickup line was 6 customers and took over 45 minutes. My category of car wasn’t available so I got stuck with a truck. The agent was incredibly slow.
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8,8
Pros: staff friendly and helpful but twice on pick up, I was sent to space in Tampa where there was no car. frustrating so late at night but at least there was staff in the garage area to help me . drop off was very easy
Cons: see above
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6,8
Pros: Pick up and drop off were very easy
Cons: More staff at the counter would have eliminated a long wait. Also the cars needed to be cleaned
review from
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8,0
Pros: The staff was helpful and drop off was smooth.
Cons: There should have been two agents on duty. The wait time was long. I reserved a midsize car, but there were only pickup trucks left. She told me I could exchange the truck in the morning. I decided to keep the truck to avoid going back and its performance was great!
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9,2
Pros: Had booth at airports, car clean and fuel tank filled.
review from
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2,0
Charged more than the quote in the reservation
Cons: Over charged me
review from
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9,2
Pros: The staff member in Tampa was terrific. We wanted to rent a Jeep Cherokee, and he went out of his way to ensure we got one. Thanks!
Cons: The car was overall very clean, but there was a bit of sand in the back seat of the vehicle. I suppose that's to be expected since it was Florida and beach season. At any rate, it didn't bother us in the slightest and the experience was great.
review from
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10,0
Cons: Service was professional, quick and efficient. I would definitely rent with them again and recommend the service
review from
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10,0
Pros: John Diaz was fantastic and got us on our way in a timely manner. Check-in could not have been faster.
review from
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8,8
Pros: staff friendly and helpful but twice on pick up, I was sent to space in Tampa where there was no car. frustrating so late at night but at least there was staff in the garage area to help me . drop off was very easy
Cons: see above
review from
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9,2
Pros: Had booth at airports, car clean and fuel tank filled.
review from
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6,8
Pros: Pick up and drop off were very easy
Cons: More staff at the counter would have eliminated a long wait. Also the cars needed to be cleaned
review from
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8,0
Pros: The staff was helpful and drop off was smooth.
Cons: There should have been two agents on duty. The wait time was long. I reserved a midsize car, but there were only pickup trucks left. She told me I could exchange the truck in the morning. I decided to keep the truck to avoid going back and its performance was great!
review from
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4,0
Cons: There is no customer service department available to call.
review from
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2,4
Cons: The address provided for the car rental center was an abandoned lot. I called the 800 number and they didn’t know that either. When I went to the airport location, they said “sorry, that happens all the time. I don’t knuw why they haven’t changed it.” Absolutely unsatisfactory.
review from
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2,8
Cons: Car had very high mileage, very dirty at pickup, car safety features did not work.
review from
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4,0
Cons: The pickup line was 6 customers and took over 45 minutes. My category of car wasn’t available so I got stuck with a truck. The agent was incredibly slow.
review from
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2,0
Charged more than the quote in the reservation
Cons: Over charged me
review from
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Where can I find Payless hire cars in Tampa?
5409 Airport Service Rd, Payless car hire
Address
5409 Airport Service RdPhone
+1 813 289 6554FAQs about hiring a car from Payless in Tampa
How many car hire locations does Payless have in Tampa?
Payless has 1 car hire location in Tampa. Take a look at our Payless hire location map to find the best car hires near you.
Does Payless have a car hire location at the airport: Tampa Airport (TPA)?
Yes
Does Payless offer shuttle or airport pick-up services from Tampa Airport (TPA)?
Yes
