2.0
They booked us through a 3rd party without me realizing and then when our flight was delayed rental cars.com cancelled our reservation even though I couldn’t call them to amend our reservation because they were closed at 5pm. And they charged us several hundred dollars more than the listed kayak price.Reviewed Mar 21 2023
review from![kayak]()
8.0
The process was relatively quick. The car wasn’t in the spot I was told it would be.Reviewed Mar 14 2023
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2.0
AWFUL AWFUL AWFULLY AWFUL AWFULNESSReviewed Mar 12 2023
review from![kayak]()
8.0
I had a good time. Car was good.Reviewed Mar 3 2023
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10.0
The whole experience was easyReviewed Feb 14 2023
review from![kayak]()
6.0
Two customers for one vehicle. Car had a bad smell. Car had damage to driver’s side. Rear hatch was damaged. The wait at pick up was delayed, because Payless was closed at airport. Not happy with experience.Reviewed Feb 2 2023
review from![kayak]()
6.0
Only two clerks to help lots of travelers. Waited in line over an hour. When it was my turn the. Clerk first apologized and was very friendly.Reviewed Mar 27 2022
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8.0
The windows, especially the windshield, were very filthy both on the inside and the outside!! We could barely see out of it when driving at night. We went and bought Windex and wipes to try to get them cleaner. They were still very greasy looking and smeared and would not come clean. That is dangerous!Reviewed Feb 12 2022
review from![cheapflights]()
2.0
Pick up was merged with Budget/Avis. Took about 1.5 hrs to get through the line. Desk person had thick accent, and talked fast through a mask. There was a misunderstanding, I was charged Loss of Use insurance, and we had to redo the paperwork. Vehicle was delivered with quarter tank of fuel, the interior stank, and I believe a wheel bearing was beginning to fail.Reviewed Jan 6 2022
review from![kayak]()
2.0
Payless didn't have any SUVs left for us so they had to borrow one from Avis/Budget. The previous renter had obviously smoked in the car, and perhaps it had been cleaned but still absolutely reeked of cigarette smoke. They didn't have any other SUVs to give us (and they had to borrow this one of course) so we took it, but we had to drive with the windows down the entire trip as the stench was horrendous. Of course, it wasn't Payless's car, but when we turned it in and I informed the Payless attendant about the horrible smell he just blew it off basically and didn't even apologize.Reviewed Jan 4 2022
review from![kayak]()
8.0
Pros:Friendly, quick staff. No issues whatsoever.Cons:The vehicle was very basic. This wasn't really a problem based on our needs and we did choose economy, but I can't think of anything else that could have been better- other than maybe price but I realize this is a supply/demand issue.Reviewed Apr 26 2021
review from![kayak]()
4.0
Pros:Once we actually got to a staff member (after waiting in line for over an hour because the Payless, Avis, and Budget counters were all combined), he was very polite and helpful. The car was new and it was very nice. Drop off was an ease.Cons:A warning at least would have been nice about the lack of staffing or the possible extended wait times. The fact that I set a pick up time and expected to go to the counter to get my car, but waited in line for over an hour instead was frustrating to say the least. I have appreciated an offered substantial upgrade or refund for the inconvenience.Reviewed Jan 19 2021
review from![kayak]()