The car was fine. It just wasn’t ready when I arrived and went directly to the garage.
Great, quick service at the counter and car was ready to go in the garage. I came a bit early and they were still able to accommodate with no issue
I didn't appreciate the "nickle and diming"; the final price was almost 3 times what was advertised with all the added fees and taxes etc. They should be far more transparent with the final cost to the customer. Staff are upselling to the benefit of the business and not necessarily that of the customer. I was offered a transponder but after closer inspection it would have been cheaper for me to pay for the tolls. This was very disappointing; I recommend better training and customer sensitivity workshops.
The pickup experience was horrendous, took almost 2.5 hours. The initial check-in line was extremely long. Once check-in was completed and instructed to go to lower floor to pickup car, you had to find an employee to put your name on a waitlist. The system was chaotic and unorganized. The entire process took 2.5 hours, I was late to meet friends for lunch and delayed my entire schedule. I was only in town for a night and required me to make alternate arrangements. Lastly, I was billed incorrectly and charged for refueling, even though I returned it at the same level I took the car.
My experience with the TAMPA AIRPORT DOLLAR RENTAL HAS BEEN UTTERLY DISGUSTING. They put me and my mother in a 2018 Nissan Rogue when here we are a few weeks shy of 2024. When you turned the wheel it made a horrible sound, the charging ports didn't work, the trunk didn't open and when you were at a stop light or idling it would shake and sputter. So I decided to drive 45 minutes back to the airport to get something better. Upon doing so they seemed to be annoyed with me. So after feeling that way I didn't want to complain when the car they exchanged with REEKED LIKE CIGARETTES. Me and my mother decided to just go buy some air fresheners and deal with it. We never mentioned the smell and now I 100% regret it. A few days after returning from Vacation I check my credit card and notice they charged me $400 dollars. I call customer service and am told I was charged that for a "cleaning fee for smoking in the vehicle" so I am now in the process of trying to dispute this charge. I have asked several times to see the notes from the previous person that rented the car to see if it was noted about it smelling like smoke and was told they aren't allowed to give me that information. DISGUSTING SCAMMING COMPANY.
Had the choice of picking which vehicle I would like to drive. The Nissan Rogue that I was given had 54,000 plus miles and shook when driven above 60 miles per hour. It had a number of door dings which concerned me before I drove off the lot. The attendant was helpful in reassuring me that none of the blemishes identified would register as damage that I caused when returned.
