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10.0
Awesome price! Car was a great value & great on gas!Reviewed Mar 23 2022
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4.0
Even thought I called a week, and again a day in advance to confirm reservation, I was told the morning of the rental that if I didn't arrive at the office when it opened, I could not be guaranteed a vehicle. The car that I was given smelled so terribly of disinfectant, we had to purchase bottles of vinegar to dissipate odors. We also had to leave windows open at night and wash all clothes that came in contact with seats and floors.Reviewed Mar 10 2022
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2.0
The website added a pick up location away from where I asked. I was very specific in my search to ask for a specific airport pickup. and when we arrived at the airport site they said they had no reservation, the site where our reservation was closed, they had no cars at all. They offered no help other than yo try the other car rental counters in the airport. Flip side was Thrifty/Dollar who offered many suggestions for dealing with Alamo (try Uber to hotel & Uber back in the morning), and then worked hard to not only find a car my husband could fit in, but reduced the price as best they could to come close to matching the price we got from Alamo.Reviewed Feb 23 2022
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1.9
Wasnt told the whole balance had to be available on a credit card even though I had it all in cash. So I couldn't rent the car.Reviewed Aug 3 2021
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8.0
Pros:Good staff and return was easy.Cons:We were moving things and the back area was tight. We could have used more room.Reviewed May 11 2021
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8.0
Pros:Drop off awesomeCons:Received car with ZERO miles to empty in a strange city had to find gas station that luckily was a block awayReviewed Apr 20 2021
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10.0
Pros:Very professional..Great Customer Service.Cons:NothingReviewed Jan 5 2021
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10.0
Pros:Very goodReviewed Oct 31 2020
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8.8
Pros:Ryan at rental and Dante at dropoff were excellentCons:more convenient pickup and dropoff locations at more reasonable priceReviewed Oct 16 2020
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10.0
Pros:Staff was great. The agent was Very helpful even though he was standing outside in the hot sun. Great guy.Cons:Nothing - it was great.Reviewed Apr 6 2020
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6.4
Pros:People were mostly friendlyCons:Car broke down then we were downgraded to a smaller vehicle.Reviewed Feb 14 2020
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2.0
Cons:Pick-up was scheduled for 3 p.m. on Christmas Eve. We arrived at the downtown Tampa facility at around 3:50 due to a flight delay only to find the office closed, with s note on the door that it would reopen on 12/26. Fortunately, we were staying with family on 12/24 and 12/25 so didn’t need the car. However, when I showed up at 8 a.m. on 12/26 to pick up the car for a trip to Fort Myers, I was told that there were no cars available at any Alamo facility in the Tampa metro area. The manager snd staff made no efforts to help, Fortunately, I was able to find a car at Hertz, albeit at 2.5x the rate I’d reserved at Alamo. Terrible experience.Reviewed Jan 1 2020
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