Naples hotels near Piazza del Municipio

Pros: The room is huge, the b&b is in the heart of Naples, I’d totally come back! We felt really comfortable there :) They didn’t speak English but it wasn’t a problem.

Pros: Location was excellent for access to Historic Centre. Friendly helpful staff.

Cons: No toilet seat

Pros: The host and her staff were absolutely wonderful people willing to try their best to make our four day stay pleasant. The location in the heart of old Naples (Centro Storico, just off via Tribunali) is exceptional if you like being in the gritty center of the action, which we do. Not near any Metro stops, one must walk in either direction to catch the Metro, but buses are near. We stayed in room "0" which is a huge double room with a bedroom area adjacent to a sitting area. On hot July days this was a beautiful air-conditioned respite away from the busy neighborhood and city.

Cons: Unfortunately, I must say I was very disappointed in the WIFI. In today's world, many travelers depend on being connected to internet for the varied tasks they encounter. The walls to this building are very thick, using your data is a poor option, so WIFI is important. Mentioned several times to the staff, the WIFI in the room never worked properly to hold a connection, therefore I would have to take my devices out into the lobby/office area to work. The WIFI was never repaired. This is unfortunate and unacceptable since this would have improved our stay. Secondly, in this room their is not an adequate shower. Their is a huge jetted jacuzzi tub which has a shower head wand, however, standing up in the jacuzzi tub is neither easy for showering or safe as your feet stand on a slippery, "wavy" surface. (To be honest, we were given an option to look at a different room prior to choosing room "0", but we liked the roominess of the room and the air conditioner, yet had not experienced the poor WIFI or shower at that point. Finally, although the staff tried their best, the breakfast buffet was limited. Price included breakfast, so one can't complain too much but more fruits could be offered as an improvement, for example. Pastries, packaged meats and plastic-wrapped cheese, and coffee were offered.

Pros: Everything was perfect

Pros: Perfect location the staff is very good and kind, Gabriella was so helpful and nice

Pros: Very friendly and helpful personal. The large room was always super clean and the breakfast a really traditional good italian breakfast (not the cheap standard breakfast like in a lot other hotels). We can only highly recomend the stay there and we will definitly come back!

Cons: The outside from the building looks not good and the side street where it is located neither, but the inside is super clean and beautiful renovated.

Pros: Great location, you can reach everything by walking. Big new and very clean bathroom and clean room. Kind staff. Basic very simple breakfast.

Cons: The communication with the staff in english wasn't so easy,although they were very kind.

Pros: We spent just one night there because our flight next day was early. We had 2 rooms, both of which had beautiful bathrooms. One of the rooms had a balcony overlooking the street. Obviously, in such a central location, it was very loud, but good windows plus earplugs did the trick. The B&B arranged a taxi to the airport for us, which was great.

Cons: We had paid for 2 triple rooms, each with a double bed and a couch. No bedlinen was provided for the couches as they claimed we had only paid for 2 double rooms. Since it was only for 1 night, we didn't bother arguing and got bedclothes and made up the couch beds ourselves.

Pros: The room and bathroom were both very clean, and the room had a balcony with view to Via dei Tribunali. Very good location. About 20 min away from Molo Beverello and Garibaldi train station (different directions). The staff was super friendly and accessible! They let us leave our stuff there after check out. The breakfast was okay, very basic but enough to get us through the morning, nice coffee. We would definitely stay here again.

Pros: Good location and large but basic room

Cons: Very basic breakfast Difficult access Staff didn’t speak any English

Cons: Only one elevator for 6 floor hotel

Pros: Arrived late at night and left early morning. Room was exceptionally large and well furnished. Superb location opposite the Naples Main Station.

Cons: Nothing

Pros: Great place, good location! Clean.

Pros: Located next to the train station, very handy for our trip to Pompeii

Cons: We had one issue that could have been resolved easily. Unfortunately the staff were reluctant to address our concerns. Customer service is poor. Whilst the front desk staff did respond to our questions and enquiries there were no smiling welcoming faces. It almost felt like we were an inconvenience when checking in and asking for directions etc. Very ‘surly’ reception team. Our room wasn’t ready when we checked in at 2.45pm, we were abruptly told that ‘check in from 2pm’ means a room could be ready anytime after 2pm not at 2pm. In summary the hotel itself is clean, offers a nice buffet breakfast and is ideally located for the train station. The staff however need a few lessons in good customer service. As seasoned travelers I can honestly say that the customer service offered here is of the worst I have experienced worldwide. Disappointing.

Pros: We only stayed at the hotel for one night. The hotel was centrally located across the street from the train station so it was very convenient. The hotel was clean and comfortable. We were happy with the accommodations.

Cons: The neighborhood around the hotel was shady and not really comfortable walking around after dark.

Pros: The location was perfect in terms of proximity to public transportation. The room, was modern well furnished and clean. The veranda was a great extra. The breakfast in the posh restaurant was very good.

Cons: one elevator for such a hotel is not the quickest

Pros: Clean good value and THE closest to train station. Other hotels advertise they are close but you would have to navigate across very busy streets. Staying at this hotel because of its proximity to the train station was the best move we could have made!

Cons: Staff was not helpful over a few small matters.

Pros: Excellent location, clean room and good breakfast.

Cons: Extremely small room with very soft/worn mattress, safe deposit box in room does not work and extremely small shower stall (can't even bend down).

Pros: Arrival staff was nice - Room, comfort, was excellent. Facilities accommodated and corrected an HVAC issue immediately. Staff was professional and excellent during the stay.

Cons: Hotel advertises a garage and parking. Parking was a serious issue! They do nor provide ticket as we stayed in hotel. Upon check out - the car was missing and our belongings were in the corner on a shelf. The front desk was not helpful and the garage manager was too busy and was alone. The garage attendant and desk clerk advised us to take a taxi to the airport and they would find and return the car. After a new front desk manager (Frederick) arrived - and we were calling the police - she escalated it and they found the car. They claimed they thought it was abandoned and moved it offsite. I truly believe this was a scam and the car would have never been returned to the agency. We had only 1 1/2 hours to get to the airport, check in and board. Since the Parking Garage is part of the hotel - this brings down my otherwise excellent rating of the hotel itself.

Pros: Room was super clean and very updated. Having it right across the street from the train station was a big bonus as we came in to the train station, took the train to Caserta, and then picked up our bags and took train to Sorrento.

Pros: Breakfast was great, staff helpful, room nice and clean. It's literally directly across the street from the train station, which was perfect for us.

Pros: We had a problem with our passports, and Luigi on reception could not have been more helpful. The hotel is within easy walking distance of the station, the breakfast was very good.

Pros: The convenience of the location, and how it covered all your needs in a pared down way, excellent value for money and the staff were so helpful.

Cons: The breakfast weren’t very good, although cheap they are very spartan, fruit on the low side.

Pros: Central place in Naples. Good for late night arrival.

Pros: Nice staff, excellent room and good price

Cons: Nothing

Pros: The room was very tasteful and super clean. The staff members at the reception were very friendly and welcoming. Next time when I´ll go to Italy I´ll definitely stay in a B&B Hotel again.

Cons: I liked everything :)

Pros: Firstly, Antonio was great and very friendly and helpful. Andre was excellent too. We had an air con problem at 1am and he helped us straight away and checked in on us the next day about it. Couldn’t ask for more Probably the best bed we’ve had all trip too

Cons: Unfortunately as with all old buildings the bathroom stank. It was clean but the smell coming through the drains was awful and there wasn’t much you could do. I assume it wasn’t like that in every room

Pros: This hotel was in a great location as used the train to visit Sorrento & Pompeii. The staff were very helpful & room comfortable & clean. The area around the hotel is not the best, however on the opposite side of the square are some nice restaurants.

Pros: Big room and felt clean and nice view

Cons: Breakfast .. eating area with no sunlights and humid ..

Pros: location close to the city center, near the train station, view on the Vesuvio,

Cons: very small lift. If you have big luggage the lift can accomodate only two person

Pros: Hotel is close to the central train station, close to the train station to Pompei/Herculaneo, close to most important metro line. Room was big, view to Vezuvio. Staff very kind to help, speaking by excellent english

Pros: Location is very good for me.

Pros: Coffee was great, food was great, some of the plates were dirty and obviously hadn't been through the dishwasher properly.

Cons: Room is very basic - don't believe the photos!

Pros: We stay only for a few hours The reception was very helpful and polite also the frond door

Cons: Our room wasn’t easy to be found because it was far from the min elevetors

Pros: Common spaces were beautiful and location great. Restaurant was delicious for dinner.

Cons: Sub-par rooms, no kettle in room, clueless staff (nobody knew what a bath mat was, for example), broken fridge they wouldn’t fix (they said it’s supposed to be warm!), took 30 minutes to get my car (they had said 15 minutes), also no breakfast. Stayed at a much cheaper and nicer hotel down the block. Wish I had booked that hotel for my days in Naples! You can get much better value than this hotel. A fail for the Sofitel chain.

Pros: The staff were very helpful and friendly.

Cons: This hotel used to be a castle I think. But the location of it right now is terrible! There is construction going on the Main Street and the area around the hotel looks very dodgy. We only stayed overnight so I was not going to complain...the bed was super UNcomfortable but like I said, it was only for 1 night....won’t do that again!

Pros: Location in the heart of Naples and the beds were very comfortable. Room and bathroom were clean One member of staff at reception was especially efficient and friendly.

Cons: The sitting areas were dull and there was not a decent outside space to sit, there was a very small terrace on the third floor, but we only came across this by chance. There were no tea or coffee making facilities in the room.

Cons: The restaurant was poor, long waits and food arriving out of sequence, reception gave poor information regarding taxi availability, if they tell you 2 minutes plan for 20 - 40.

Pros: Great location, excellent service in front of house and valet parking.

Pros: Loved the area - very old area of the city. Neighborhood is very real (not glitzy or pretentious) and gives a view of the quotidian Napoli. Some of the oldest and best pizzerias are in this area.

Cons: Key cards did not work reliably for rooms

Pros: We were upgraded to a suite.

Cons: The location is edgy.

Pros: The breakfast was very nice and the beds were comfortable.

Cons: We get a room in a mansarde, on the 4th floor, even we have had confirmed a superior room.This means, we have to walk thru a corridor were we get lost at a point to find a door who brought us to a set of stairs leading to the 4th floor .No elevator.The roof top was wood, even this is called a Pallazzo.From my perspective our room was more like a barn.The room have a tiny terrace ,who needs an urgent paint, and from which you can only see the rooftops in the neighborhood.In front of the hotel is a round under construction which makes everything dirty and dusty and very difficult to access.The streets near by are very narrow and bad looking , somehow like the favelas , you cannot feel safe after dark.The traffic was seriously disturbed and it takes like 30 minutes just to head the way to the airport in the morning.Even the hotel have a place to park in front of it, the staff have asked us to pay 28 euro for the parking service pretending that they will send us the car to a parking place and will bring us when we need.In fact the car was staying all night in front of the hotel.There was a sign to a parking near by , but since the streets look not safe we have been forced to pay for the “ car valet service”.I have recently stay in the MGallery hotel in Cologne , but this one in Naples is far away from that quality and it was truly a disappointment to find this hotel instead the hotel I have expected after my Cologne visit.I will avoid this chain in the future, just because this so bad experience.I have spent a week in Italy travelling and staying to different kind of hotels, none of them was a chain , but the last night in Naples have almost ruined my holiday due to all these .Another thing to be mentioned, the location is very far from the shopping street, even the concierge said we need 15 minutes to go to the Toledo street , actually it need more like 45 minutes thru some very ugly streets.In total an experience to avoid.

Pros: Building itself and its courtyards

Cons: My room was quiet - as requested - but tiny, and only on 1st floor

Pros: Beautiful courtyard with inexpensive breakfast that is all natural and organic including traditional Italian meats

Cons: The gym facilities are terrible for weightlifting. Good for cardio.

Pros: Nothing.

Cons: Very cold in the room, there was MOLD on the walls!!!!!! Air condition smells like there is a mold inside. No lift to guests (but there was a lift in the building but not for us). Size of TV like 14" PC monitor :) Boring breakfast.